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Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead. Job Duties and Responsibilities Customer Service Representative: $18.50/hr starting pay with opportunity to increase pay to $20.35/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days! What You’ll Do: <ul> <li>Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services</li> <li>Maintain strong knowledge of our wireless products, accessories and pricing plans </li> <li>Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution</li> <li>Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback</li> <li>Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base</li> </ul> What’s in it for You: <ul> <li>Career Growth: Opportunity to promote two levels within your first year!</li> <li>Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement</li> <li>Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)</li> </ul> Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends! Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview. Skills, Experience and Requirements <ul> <li>High school diploma or GED required</li> <li>Ability to work full-time on-site </li> <li>Flexible to work shifts which can include evenings, weekends, or holidays</li> <li>Smartphone or device with active network connection</li> <li>Pre-employment screen required</li> <li>Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity</li> </ul> Salary Ranges Compensation: $18.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: <a href="https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3Ny4xNzA3MzE4NDYx*_ga_LEBY87WE5G*MTcwNzMxODQ2MS4xLjEuMTcwNzMxODUzNC41MC4wLjA.*_ga_5Y2BYGL910*MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&amp;pk_vid=ee9e18c949f8741517073187262b4d81" target="_blank">DISH Benefits</a>. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Dish Network

Wireless Customer Service Representative - Paid Training Provided

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH. Job Duties and Responsibilities The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus. As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement. Key Responsibilities: <ul> <li>Supporting new employees through training and future development</li> <li>Demonstrating and coaching behaviors that ensure quality customer service</li> <li>Training existing Installers/Technicians on changing processes, procedures and technologies</li> <li>Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards</li> <li>Improving team and individual performance by working hands-on alongside the technicians</li> <li>Managing fleet-related processes including vehicle maintenance and upkeep</li> <li>Addressing escalated customer and/or employee issues</li> </ul> Skills, Experience and Requirements Skills and Qualifications: <ul> <li>A strong competency in leading, developing, mentoring, and coaching</li> <li>Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals</li> <li>Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports</li> <li>Ability to write reports and correspondence</li> <li>Excellent presentation, facilitation, and communication skills</li> <li>Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle</li> <li>Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)</li> <li>Willingness to work flexible hours, including 45+ hours a week, including weekends</li> </ul> Visa sponsorship not available for this role Salary Ranges Compensation: $63,150.00/Year - $90,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: <a href="https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3Ny4xNzA3MzE4NDYx*_ga_LEBY87WE5G*MTcwNzMxODQ2MS4xLjEuMTcwNzMxODUzNC41MC4wLjA.*_ga_5Y2BYGL910*MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&amp;pk_vid=ee9e18c949f8741517073187262b4d81" target="_blank">DISH Benefits</a>. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

2 Dish Network Jobs