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Using the Maintenance Management System for labor and parts standards, this position is responsible for reviewing all work completed and work exceptions to ensure charges are in accordance with the system guidelines and approve if appropriate. Will also review and approve all repairs and repair orders for work to be completed on trucks and towing equipment. Ensure all unassigned work has been approved and assigned to the appropriate provider within the territory. Identify maintenance issues (including tires, glass &amp; windshield etc.) and work with the Maintenance Manager, Regional Maintenance Manager and the Manager of Budget Truck Maintenance to resolve any open items. Assist with maintaining the running cost of repairing the fleet and exercise good judgment in the authorization of repairs to optimize fleet utilization.What you’ll do:<ul> <li>Makes certain all inbound calls for pre-approval of maintenance on fleet and towing equipment are addressed and responded to within the Company guidelines. Ensure all repairs are completed and processed within a timely manner and are within the Pre-Approval guidelines established by the Company.</li> <li>Enter all work orders into the Maintenance Management System. Responsible for entering accurate data, efficiently and have the ability to retrieve processed data. Proof material entered and generate minor reports as required.</li> <li>Respond to all incoming calls in a timely manner to ensure customer satisfaction through the investigation and resolution of issues or concerns regarding fleet maintenance issues.</li> <li>Work with Estimated Return to Service reports to expedite the return of vehicles to rentable status and control vehicle downtime.</li> <li>Control repairs of the fleet to ensure guidelines and repairs are cost-effective. Works with Maintenance Providers to ensure all national account vendor programs are being utilized. Negotiate pricing for parts and labor to meet the Maintenance Management System Standards. Communicate with the Field Maintenance personnel to validate exceptions to the Maintenance Management System guidelines. Makes recommendations on vendor changes in the Maintenance Management System.</li> <li>Assists and supports the Field Maintenance Management team in building relationships with outside providers.</li> <li>Coordinate fleet rotation with the District/Maintenance Management team to ensure units are available for preventive maintenance and necessary repairs. Gives support, when needed, in the preparation of salvage package/s for approval by region. Assist in the monitoring of trade and sale units according to Company program guidelines. Works with Maintenance Managers in the disposal of all obsolete inventory.</li> <li>Perform other duties and special assignments as required.</li> </ul>What we’re looking for:<ul> <li>3 Years background or hands on maintenance experience in fleet or truck repairs.</li> <li>Need to have working knowledge of repairs times, labor rates and cost of parts. Experience in tire sales and service is a plus.</li> <li>Strong problem-solving skills and results-driven orientation. Ability to demonstrate a drive for achieving results and capacity to convey a sense of urgency when appropriate.</li> <li>Sound time-management and multi-tasking skills and capable of determining priorities in a fast paced, changing work environment.</li> <li>Ability to resolve conflict in a professional manner</li> <li>Strong math and analytical skills, ability to analyze maintenance repair data and cost figures to determine areas of concerns or areas that require action.</li> <li>Strong communication skills, including the ability to clearly communicate accurate maintenance and or repair information to a wide variety of audiences, including staff operations and providers both verbally and written.</li> <li>Professional phone skills needed</li> <li>Strong customer service skills, and professional responsiveness to both external and internal customers.</li> </ul>Extra points for this:<ul> <li>Technical School Degree</li> <li>Computer skills, including Excel spreadsheet knowledge</li> </ul>Perks you’ll get:<ul> <li>Access to Medical, Dental, Vision, Life and Disability insurance</li> <li>Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages</li> <li>401(k) Retirement Plan with company matched contributions</li> <li>Full training to learn the business and enhance professional skills</li> <li>Employee discounts, including discounted prices on the purchase of Avis/Budget cars</li> <li>Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more</li> <li>Community involvement opportunities</li> </ul>Who are we?Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget &amp; Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.The fine print:Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.TulsaOklahomaUnited States of America

Avis Budget Group

Maintenance Authorization Coordinator

The impact you’ll make: Provide timely and accurate service to customers with truck rental inquiries (calls and electronic) to recommend and reserve truck rentals for commercial account customers. Respond to customer inquiries and all questions regarding the services and fees provided in the contract; provide accurate rental rates and requirements, determine rental needs, make rental recommendations and enter reservations into the reservation system. Respond to customer concerns utilizing positive resolution techniques. Essential duties and responsibilities, shown below, will vary accordingly based on assignment. What you’ll do: Essential Duties and Responsibilities:<ul> <li>Process all incoming inquiries to secure truck rentals for Commercial Account customers.</li> <li>Determine commercial account rental needs and make rental recommendations</li> <li>Provide all customers with accurate rental rates and requirements regarding the services and fees provided in the contract.</li> <li>Process inbound truck reservations after obtaining and verifying accuracy of required account information.</li> <li>Confirm availability of trucks with dealers, Inventory Managers and/or Operations Managers.</li> <li>Solicit accounts for additional rental reservations when appropriate and offer alternatives in order to gain customer’s commitment to rent.</li> <li>Gather information on perspective commercial account customers and reasons for not selling reservations as requested by the Supervisor.</li> </ul>What we’re looking for: Required Experience<ul> <li>High School diploma.</li> <li>Minimum of 1 year experience in a high volume telephone contact center.</li> <li>Experience in an inbound sales environment preferred.</li> <li>For work-from-home (WFH) roles, previous WFH experience is preferred/ Hybrid only, not remote.</li> </ul>Required Knowledge, Skills,Abilities and WFH requirements<ul><li>Requires attention to detail, multi-tasking and the ability to work independently and in teams.</li></ul><ul> <li>Proficient computer skills including Microsoft Office Excel, Word, Outlook and keyboarding skills with above average speed and accuracy. </li> <li>Excellent oral and written communication skills.</li> <li>Good organizational skills and effective listening and telephone skills.</li> <li>Ability to speak read and write English fluently.</li> <li>Regular and punctual attendance required</li> <li>WFH employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner. This is particularly important in customer-facing or Customer Care Center jobs where customer credit cards and personal information may be entered into Company systems.</li> <li>WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms. Use of a Company cell phone as a Wi-Fi “hot spot” for internet access should be limited to occasional use, such as when in attendance at an off-site meeting, internet outages or other emergency situations, and should not be used as your regular means of internet connection</li> </ul>Supervisory ResponsibilitiesThis position does not have formal supervision responsibilities.Benefits:We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&amp;D, PTO, and 401K Savings Plan with company match of 6%.The base salary for this position is $16.00 hourly. Factors which may affect starting pay within this range may include skills, education, experience and other qualifications of the successful candidate. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.This job posting is anticipated to remain open until April 14th, 2025.The fine print:Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.TulsaOklahomaUnited States of America

2 Avis Budget Group Jobs