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$13.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You’ll Do: This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Perks You’ll Get: <ul> <li>Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) </li> <li>On the job training </li> <li>Paid time off </li> <li>Medical, dental and other insurance </li> <li>Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses </li> <li>Retirement benefits (401k) </li> <li>Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars </li> </ul> * Above perks may vary based on full-time/part-time status and location What We’re Looking For: <ul> <li>High School Diploma (or equivalent) </li> <li>Valid Driver’s License </li> <li>Basic computer skills (typing, data entry) </li> <li>Effective verbal communication skills </li> <li>Willingness to work outdoors </li> <li>Flexibility to work all shifts </li> <li>Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles </li> <li>Must be 18 years of age and legally authorized to work in the United States </li> </ul> 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. TulsaOklahomaUnited States of America

Avis Budget Group

Customer Service Representative - PT

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.Ruby Car Customer Experience Resolution SpecialistThe impact you’ll make: In this dynamic role, you'll be the frontline hero for our valued customers, tackling a wide range of challenges and ensuring their experience with us is smooth and positive. From missing paperwork and issues with delivery, car maintenance concerns and recondition frustrations, you'll be the resolution expert, uncovering the root of the issue and crafting solutions that restore smiles and build trust. Additionally, you will build strong relationships with customers and vendors to ensure we, as RubyCar, provide exceptional customer experience and maximum satisfaction with our products and services. You will work closely with the sales, marketing, and product teams to ensure smooth onboarding, training, and support for our customer-facing programs.What you’ll do: Essential duties and responsibilities:<ul> <li>Investigate and resolve escalated customer issues: When things get challenging, you'll step in, actively listen to customer concerns, analyze information, and develop solutions to address their needs. Think creatively, collaborate with internal teams, and navigate complex situations with a calm and confident demeanor.</li> <li>Handle delivery issues. Ensure timely and accurate deliveries by tracking shipments, addressing delays, and communicating effectively with customers and delivery partners. Be the information hub, keeping everyone informed and resolving discrepancies with patience and resourcefulness.</li> <li>Address customer complaints: Empathize with frustrated customers, understand their concerns, and work tirelessly to find solutions that leave them satisfied. Be their voice within the company, advocate for their needs, and build positive relationships that turn complaints into compliments.</li> <li>Resolve missing paperwork issues: Track down missing documents, navigate internal systems, and work with relevant departments to ensure smooth processing and completion of transactions. Be the resolution expert, piecing together the missing pieces and keeping the customer journey on track.</li> <li>Manage car maintenance and reconditioning issues: Coordinate with service teams, address concerns about repair and reconditioning work, and ensure all vehicles meet our RubyCar standards. Be the customer's trusted advisor, explaining procedures, advocating for fair solutions, and building confidence in our services.</li> <li>Document and report issues: Maintain detailed records of interactions, resolutions, and escalations. Identify recurring issues and trends and collaborate with relevant teams to implement improvements that prevent future headaches.</li> </ul>What we’re looking for: Preferred education and experience:<ul> <li>High School Diploma or GED required. Associates or above is a plus – not required.</li> <li>2+ years of experience in customer service or related role. Previous experience working with customer escalations in a fast-paced environment is preferred.</li> </ul>Preferred knowledge, skills and abilities:<ul> <li>Excellent verbal and written communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and vendors</li> <li>Proven track record of delivering exceptional customer experiences and driving customer success.</li> <li>Strong problem-solving skills and the ability to think creatively to find solutions</li> <li>Experience using CRM tools such as Salesforce, HubSpot, or similar systems</li> <li>Highly proficient MS Office and related software applications.</li> <li>Strong analytical skills and experience with data analysis and reporting</li> <li>Experience with online digital sales tools, including but not limited to CRM systems, email marketing platforms, and customer success software</li> <li> Automotive/transactional experience with sales process</li> <li>Ability to empathize while remaining calm in escalated customer issues</li> </ul><ul> <li>Ability to handle complex customer issues while maintaining a positive attitude</li> <li>Ability to demonstrate strong initiative to exceed expectations.</li> </ul><ul><li>Regular and punctual attendance</li></ul>No supervisory dutiesBenefits:We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&amp;D, PTO, and 401K Savings Plan with company match of 6%.Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.#POSTAvis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.TulsaOklahomaUnited States of America

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