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The Service Technician is a service expert on all burglar and fire alarms, network based CCTV and card access control systems. A Service Technician will also possess an extremely high level troubleshooting and communication skills. They will be able to alleviate concerns the customer may have regarding their security system and/or explain the systems operating features. Advises customers and the service scheduling department of the status of systems and processes inspections. Minimum of five plus years performing similar type duties, preferably in the residential and commercial security, cable TV, telephone service or home improvement industries. Valid driver’s license. Trade licenses, registrations in accordance with state/local regulations as required. Ability to work evenings or alternating work schedules as necessary.

Advance Alarms, Inc.

Licensed Service Technician

<h2>Position Summary</h2> The Residential Installer Technician is responsible for installing systems in designated locations, specifically within currently occupied homes. Systems will include but not be limited to burglar and fire alarms, home networking and internet/app training for Smartphone interfaces. <h2>Essential Duties and Responsibilities</h2> <ol> <li> <ol> <li>Installs Company authorized equipment in customer homes in accordance with established standards and procedures. Designs layout of the system utilizing thorough knowledge of the equipment and its capabilities. Assists in the promotion and sale of extra equipment to the customer.</li> </ol> </li> </ol> <ol> <li>Train customers on installed equipment as well as its peripheral applications such as Smartphone application interfaces.</li> <li>Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.</li> <li>Test backup batteries, keypad programming and all features in order to ensure proper functioning, and to diagnose malfunctions.</li> <li>Keep informed of new products and developments.</li> <li>Coordinates with Company personnel by telephone to adequately test the completed system and initiate the account in the customer database.</li> <li>Provides a thorough explanation of the Extended Repair Agreement, system capabilities and system operation to the customer.</li> <li>Accurately completes all necessary paperwork, including work orders, service orders, time logs and emergency information schedules.</li> <li>Maintains inventory control of assigned equipment to ensure adequate stock levels. Participates in formal inventory on an as needed basis.</li> <li>Maintains control of all assigned Company property and ensures that equipment is maintained in safe operating condition at all times.</li> <li>Safely operates assigned Company vehicle and ensures that it is maintained according to manufacturer’s and company specifications.</li> <li>Exhibits appearance and conduct in accordance with established Company standards to present a professional image to the customer and the general public. Maintains the highest standards of decency, honesty and integrity as a guest in a customer’s home.</li> <li>Provides training when required, for assigned Residential Installation Technicians in all of the above duties.</li> <li>When on-call, ensures availability by telephone contact at all times for service calls.</li> <li>After completion of initial training period, technicians maintain established minimum performance standards.</li> <li>Other duties as assigned.</li> </ol> <h2>Qualifications</h2> Education: High school diploma or GED certification, preferred. Professional Experience: Minimum one year performing similar duties, preferably in the home security, cable TV, telephone service or home improvement industries. Licenses, Certifications, Credentials, or Other Requirements: Valid driver’s license. Trade licenses, registrations in accordance with state/local regulations as required. Knowledge, Skills &amp; Abilities: Ability to read and comprehend instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Understanding written sentences and paragraphs in work related documents. Proficiency with computer hardware components/software packages. Must be able to read/interpret road maps. Must be flexible and possess excellent time management, project management, and organizational skills. Attention to detail and confidentiality a must. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to computer rate, ratio, and percent. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to actively listen and communicate with supervisors, peers and customers. The employee must be capable of sitting and driving for extended periods of time depending on the geographic size of the service area. The employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must be capable of frequently bending, kneeling, crawling and stooping while working. The employee will consistently be required to work from high places such as roofs, ceilings, ladders, as well as from crawl spaces and other limited spaces within and outside of homes and businesses. The employee must be able to safely move and lift materials and equipment weighing up to 25 on a routine basis, and on limited occasions up to 50 pounds without assistance. Specific vision abilities required by this job include close vision and color vision, distant vision, and peripheral vision. The employee must have excellent hand eye coordination. The employee must maintain alertness at all times in the work environment to which she/he is assigned and not be easily distracted. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly exposed to risk of electrical shock and frequently works in high precarious places and attics. The employee occasionally works near moving mechanical parts. The employee is required to work in both indoor and outdoor weather conditions ranging from extreme cold to extreme heat and is exposed to fumes and airborne particles. The employee will have to climb and work from ladders or lifts. The noise level in the work environment is usually moderate. Ability to work evenings or alternating work schedules as necessary. Advance Alarms is an equal Opportunity Employer. Must pass pre-employment drug tests and background screening.

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