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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.The Powered by Affirm (PBA) team at Affirm builds the APIs and webhooks that power all of Affirm’s integrations with merchants and partners. The PBA sub-team represents the portion of this group that manages partners - large customers such as Shopify that themselves manage multiple merchants. Its job is to create and manage the APIs and other tools that power the experience in the websites of those partners, such as checkout and merchant onboarding, as well as orchestrate the end-to-end integration solution for them. We are looking for a highly motivated and experienced Engineering Manager to join us and help lead this team. The work will be challenging due to the speed at which the market is growing, and the work involved will directly impact the growth trajectory of the Partner network. <h2>What you'll do</h2> <ul> <li> Drive sprint planning, resource allocations, tradeoffs, and prioritization conversations with business and technical stakeholders to define epics in Jira and manage the quality of deliverables to production. </li> <li> Collaborate with Product managers, cross-functional engineering teams, designers, and analysts to define product roadmap and execute a plan to build practical technology capabilities. </li> <li> Participate in quarterly planning and work closely with peers and teams to remove impediments, articulate tradeoffs, and garner resources. </li> <li> Provide tailored coaching, feedback, and mentoring for Engineers and inspire a team of full-stack engineers. </li> <li> Manage on-call processes to respond to performance and reliability issues. </li> <li> Establish best practices for coordinating escalation to resolve issues and minimize risks. </li> <li> Demonstrate humility to admit mistakes, grow from failures, and build a culture of continuous improvement. </li> </ul> <h2>What we look for</h2> <ul> <li> Bachelor's degree or above in Computer Science or a related technical discipline and good communication skills. </li> <li> 2+ years of engineering management experience and ideal experience collaborating with distributed teams in distant time zones. </li> <li> Passion for working with cross-functional teams, including Product, Design, Analytics, and Business. </li> <li> Demonstrated experience in building and scaling platforms and distributed systems that require high availability, resilience, and meeting stringent SLA objectives is required. </li> <li> The ability to leverage observability and tracking tools to gather data for informed decision-making is required. </li> <li>This position requires either equivalent practical experience or a Bachelor’s degree in a related field</li> </ul> Base Pay Grade - P Equity Grade - 13 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000 USA base pay range (all other U.S. states) per year: $200,000 - $250,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Manager, Software Engineering (Partner Interfaces)

The Team You Will Join This position sits within the Group Benefits Agile Development team supporting our Dental Organization. The role is aligned to the System Team supporting testing efforts across the Agile Release Train with a goal of ensuring we are meeting business expectations and delivering solutions that meet the definition of done. From a reporting standpoint, the individual will be a part of the Shared Services Testing Organization. The Opportunity The Feature Level Test Lead will represent the business and be accountable for validating developed solutions within the ART Team(s) ensuring they meet the business needs. They will be responsible for planning and execution of all (Cross) Team Feature Level testing within the ART through the definition of done, inclusive of one up one down testing and Capability Level Test efforts, ensuring defined success criteria is met with an automation first mindset enabling continuous execution before and after releases. This role will also assist in ensuring release readiness through completion of Team testing activities, participation in Epic and Capability Level test planning and execution, provide demos and make contributions to release checkout preparations. This role will review scope materials, work with Development and Testing partners as well as Product Management Associates and Subject Matter Experts to conduct test planning meetings, document and communicate testing plans for Features as well as manage and report progress of the execution of the plan through completion. The Feature Level Test Lead is an analytical thinker with business process and system testing knowledge, and the ability to interpret this knowledge into business scenarios, data needs and testing plans. Through team interactions and deliverables, you understand the User Stories, Features and Epics that the ART is trying to deliver to the business and ensure the features are properly validated within the Team(s). Leveraging test management and relationship management skills, you bring the right partners to the table from technology, product, business, operations, and other areas, and ensure the timelines for test planning and execution are met. Being you are the most familiar with the testing efforts of what is being released in production, you will be responsible for preparations for release checkout plans including defining validation areas, types of data and resource plans. As a Feature Level Test Lead, you partner directly with the agile team(s), gaining an understanding of the vertical end-to-end solution, a deep understanding of your team’s deliverables and contributions to the overall solution and the direct impacts to the business. You proactively identify and address risks, being empowered to drive the right conversations and the right work.

MetLife

Feature Test Lead - Dental

<h1>Customer Service - Customer Service Team Lead 105-1047</h1> Tulsa, OK, USA Req #646 Thursday, October 10, 2024 JOB SUMMARY: Responsible for providing daily guidance, instruction and training to inspire the team to perform at their optimum. Will work directly with Customer Service Supervisor to create a team that works efficiently together to maximize the team’s potential. Also responsible for interacting with members, providers and other internal customers to resolve elevated problems of a complex nature. May serve as a liaison between Customer Service and other departments. Assists Customer Service Supervisors with monitoring daily queue activity to make staffing adjustment suggestions as needed. Focus on helping the team build necessary skills and knowledge so they can better support customers and the company’s mission. The successful team leader should be supportive, communicative and attentive. KEY RESPONSIBILITIES: <ul> <li>Effectively manage escalated phone calls of the most complex nature involving multiple lines of business utilizing problem resolution skills.</li> <li>Prepare Customer Service Representatives to respond to customer questions and complaints and to troubleshoot problems with services or products.</li> <li>Assist supervisor with communicating regularly to employees any changes that have direct impact on inquiry responses.</li> <li>Assist walk-in members with inquiries.</li> <li>Ability to adapt and assist associates with organizational changes including business processes, systems and technology.</li> <li>Assists in actively managing the day-to-day activities of the team by monitoring call queues and wait times and directing resources as needed.</li> <li>Works closely with supervisors to empower team members to improve their confidence, product knowledge and communication skills.</li> <li>Motivate the team to achieve organizational goals that contributes to the growth of the company.</li> <li>Identify training needs and conduct training of team members as needed to maximize potential.</li> <li>Contribute to the creation of a pleasant working environment that serves to inspire the team.</li> <li>Assist with investigating and solving customer service complaints.</li> <li>Assist Customer Service Supervisor performing additional duties where needed or as directed.</li> </ul> QUALIFICATIONS: <ul> <li>Thorough working knowledge of HMO plans, PPO plans, enrollment, benefits and claims. Medicare knowledge a plus.</li> <li>Proficient knowledge of customer service, and standard office practices and procedures.</li> <li>Possess strong oral and written communication skills.</li> <li>Confidence and skillful negotiating skills</li> <li>Ability to motivate employees and provide feedback that assists in evaluating performance</li> <li>Strong relationship building skills for motivating and inspiring team</li> <li>Proficient in Microsoft applications.</li> <li>Strong organizational and time management skills with attention to detail</li> <li>Bilingual a plus.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Available to work all shifts as needed</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>Bachelors degree preferred</li> <li>Supervisory experience preferred</li> <li>At least 3 years of Customer Service experience required.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Customer Service - Customer Service Team Lead 105-1047

<h1>Customer Service - Supervisor Customer Service 105-4001</h1> Tulsa, OK, USA Req #667 Monday, October 7, 2024 JOB SUMMARY: The Customer Service Supervisor will build a strong team of Customer Service Representatives and shape staff behaviors to accomplish desired results to meet the expectations and needs of our members, providers and internal customers. You will be responsible for providing ongoing coaching to inspire our Customer Service Representatives to deliver exceptional customer service as well as coaching to develop CSRs in their current role or to take on additional responsibilities. You will play a collaborative role in growing and implementing company standards and processes. You will communicate within the department and interdepartmentally and should be analytical, supportive and prepared to act as a resource. You will be responsible for meeting and maintaining performance benchmarks, meeting operational compliance requirements required by CMS regulations, company and departmental policies and managing critical processes. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Be a driver of change and passionate about helping employees adapt to organizational change. KEY RESPONSIBILITIES: <ul> <li>Perform to a high level of accuracy through effective time management, being meticulous and organized. </li> <li>Manage and assess customer service staff activities and provide CSRs with regular performance-related feedback and coaching. </li> <li>Strategizing and monitoring of daily activities of customer service operation and telephone performance standards. Make staff adjustments as required. </li> <li>Hiring, training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems to successful resolution for our members. </li> <li>Ensure CSRs understand and comply with all contact center objectives, performance standards and policies. </li> <li>Monitor and evaluate CSR performance, provide learning and coaching opportunities and take appropriate corrective action when necessary. </li> <li>Analyze data and collaborate with other supervisors and members of management to maintain contact center results that maximize customer satisfaction. </li> <li>Identify operational issues and seek improvements. </li> <li>Lead and implement change initiatives related to business processes and improvements. </li> <li>Drive adoption and proficiency changes within the organization. </li> <li>Coaches and motivates assigned staff to achieve highest quality and quantity of work and to exceed customer expectations. </li> <li>Responds and resolves member/provider issues/complaints elevated to a supervisory level.</li> <li>Actively participates on company and departmental committees as assigned. Identifies and communicates any new processes or activities that directly impact employees or operations of department. </li> <li>Communicates regularly to employees any benefit, network, or process changes that have a direct impact on inquiry responses. </li> <li>Maintains regularly scheduled meetings to inform and instruct staff of any changes in process or compliance issues.</li> <li>Assist in the development or review of departmental policies and procedures to ensure operational excellence.</li> <li>Other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Thorough knowledge of CMS regulations for MAOs as related to customer service functions.</li> <ul> <li>Proficiency with technology, especially computers, software applications and phone systems.</li> </ul> <li>Excellent problem solving, leadership and customer service skills. </li> <li>Analytical, efficient, and thorough.</li> <li>Demonstrated ability to coach, train and motivate employees and evaluate their performance.</li> <li>Exceptional verbal and written communication skills.</li> <li>Ability to read, analyze and interpret complex documents including health benefit manuals.</li> <li>Ability to remain calm and courteous under pressure and navigate tense situations.</li> <li>Highly organized and attentive to detail.</li> <li>Successful completion of Health Care Sanctions background check.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High School diploma or equivalent; Bachelor’s degree preferred.</li> <li>Three to five years’ previous customer service experience preferably in a call center or healthcare environment or equivalent educational experience.</li> <li>Minimum 1 year in leadership or decision-making role within customer service department.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Supervisor Customer Service 105-4001

<h1>Customer Service - Customer Service Representative 105-1025</h1> Tulsa, OK, USA Req #666 Monday, October 7, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative 105-1025

Title: AVP, IAM Process Optimization Location: Virtual Reports to title: VP, Identity &amp; Access Management The Opportunity The AVP, IAM Process Optimization will be responsible for analyzing, designing, and implementing automation strategies and solutions for Identity and Access Management processes. This role requires a deep understanding of IAM principles and technologies, along with strong leadership and technical skills to drive automation initiatives and optimize IAM operations. How You’ll Help Us Build a Confident Future <ul> <li>Thorough understanding of existing IAM processes, including user provisioning, access reviews, and policy enforcement.</li> <li>Identify bottlenecks, redundancies, and areas for improvement within IAM workflows and procedures.</li> <li>Define and implement the automation strategy for IAM processes, including user provisioning, access requests, role management, and compliance reporting to enhance efficiency, reduce errors, and ensure timely access management. </li> <li>Execute implementation of optimized IAM processes, including integration with existing systems and applications.</li> <li>Collaborate with IT, security, and business units to ensure that new processes are effectively integrated and meet operational needs.</li> <li>Ensure that optimized IAM processes comply with relevant regulatory requirements and industry standards (e.g., , SOX, DORA, GDPR, etc.).</li> <li>Develop and maintain documentation and reports related to IAM process changes, performance metrics, and compliance status.</li> <li>Track the performance of IAM tools and processes, ensuring they meet organizational standards and objectives.</li> <li>Develop and execute change management plans for process updates, including training, communication, and support for affected stakeholders.</li> <li>Provide training and support to users and administrators on new processes and tools.</li> <li>Stay informed about industry trends, best practices, and emerging technologies in IAM and process optimization.</li> <li>Provide regular reports and updates on process improvements, performance metrics, and compliance status to management.</li> </ul> What You Need to Succeed (Required Qualifications) <ul> <li>Minimum 10 years of experience in designing and automating complex IAM processes projects, with a focus on Identity governance and IAM compliance testing. </li> <li>5+ years of experience in working with industry leading IAM solutions </li> <li>5+ years of experience leading projects and teams, with a track record of successful automation implementations Strong understanding of IAM concepts, including user provisioning, access management, and compliance.</li> <li>Well-developed ability to collaboratively develop and evolve a product backlog</li> <li>Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work</li> <li>Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset</li> <li>Ability to influence/manage stakeholders</li> <li> Analytical Skills: Strong analytical and problem-solving skills with the ability to design and optimize complex automation solutions. </li> <li> Communication: Excellent verbal and written communication skills for interacting with stakeholders and documenting processes. </li> <li> Collaboration: Strong teamwork skills with the ability to work collaboratively across different departments. </li> <li>Proven leadership abilities with experience mentoring and guiding technical teams.</li> <li>Deep understanding of current and evolving industry trends in Identity &amp; Access at a global, enterprise level</li> </ul> What Can Give You an Edge (Additional Skills) <ul><li> Preferred Certifications: CISSP, CISM, CISA </li></ul>

AVP - IAM Process Optimization

Global Technology: On MetLife’s Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers’ and employees’ data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions – you make an impact for the customers we serve. We each play an integral role in bringing MetLife’s purpose of building a more confident future to life. Sound like a team you would like to work with? Join us! The Opportunity: MetLife is seeking a Senior Full Stack Software Engineer to join our Long-Term Care (LTC) application development team in the Global Technology &amp; Operations Line of Business (MetLife Holdings and Global Compensation Technology Group). Senior Full Stack Software Engineer will be responsible for the design, development, maintenance, and implementation of software development solutions within the LTC system, platform, or product. Based on standards and processes which establish consistency across the enterprise, reduce risk, and promote efficiencies in support of the organization’s goals and objectives. The Senior Full Stack Engineer role will include most of the following technology stack capabilities: Front End Development, Back End Development, Database Management Systems, DevSecOps best practices, API, along with automation. As an agile team member, you will collaborate closely with the Scrum Lead, Product Owner, Business Analysts, Release Train Engineers, Application Support, Application Development members and stakeholders to support business goals and objectives. Success in this role requires secure design and coding practices, LTC application operations/monitoring, collaboration, communication/presentation activities with the team and agile practices. What You Need To Succeed: Required: <ul> <li>Bachelor’s degree or more advanced degree and experience in Computer Science, Engineering, Business, or a related discipline.</li> <li>8+ years of experience in IT/Software Engineering industry focusing on product development and engineering, Agile development, and/or project management environment. With five years in full-stack software engineering.</li> <li>5+ years related experience as an Agile project team member with strong knowledge of Agile principles, concepts, and methodology.</li> <li>Experience with DevOps practices and tooling for CI/CD, release management, and automation using Azure DevOps, Atlassian. Git-based repositories such as GitHub, Bitbucket or Azure Repos.</li> <li>Proficiency with various database technologies and solutions, including both DB2 and VSAM, with more than 3 years of experience.</li> <li>Lead the collection and documentation of user requirements as well as the development of user stories and estimates into technology solutions for product features, in collaboration with the Product Owner.</li> <li>Ability to build, deliver and operate complex systems. Proficiency with Mainframe Technology and Ingenium Applications development with more than 5 years’ experience.</li> <li>Experience in designing solutions for business challenges - Demonstrated ability to work with others to gather requirements and translate them into meaningful user stories and specifications.</li> <li>Excellent interpersonal and communication skills – able to articulate and present ideas and solutions in clear and concise fashion to business partners, colleagues, and senior business leaders.</li> <li>Presentation, influencing, facilitation and relationship management skills.</li> </ul> What Gives You An Edge: <ul> <li>Experience working in a Scaled Agile Framework (SAFe) environment.</li> <li>3+ years of experience with LTC Product/Business/Industry Knowledge.</li> <li>LTC Mainframe (Cobol) and DXC Ingenium UI experience.</li> </ul> Job-Related Skills: Agile, Software Engineering, Ingenium, COBOL, DB2, JCL, Mainframe Technology

Senior Full Stack Software Engineer

Youth Services of Tulsa

Administrative Assistant​

Tulsa Dream Center

Experience Producer

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity <ul><li>The Field Engineer position is a client-facing role focused on helping clients realize and quantify value driven by our Adobe solutions. This position will require deep technical knowledge of Adobe Workfront product and in-depth strategic and analytical skills. Field Engineers will work to gather and understand their client’s unique business objectives and provide advice on how best to meet their needs using the solution. In addition, engineers will collaborate cross-team to deliver recommendations, including technical and strategic services to help drive business impact and support business needs. </li></ul> What You'll Do <ul><li>Be a recognized authority (by clients, partners, and colleagues) in Adobe Workfront software-based solutions &amp; technologies. </li></ul> <ul><li>Review solution design documents and code/configuration review of solutions implemented in Workfront. </li></ul> <ul><li>Work to educate clients on the standard methodologies in relation to their specific industry and key business requirements. </li></ul> <ul><li>Gain in-depth knowledge of a client’s technical environment, business objectives, goals, and challenges to provide the best advice needed to drive customer success and value with the solution. </li></ul> <ul><li>Effectively analyze project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners. </li></ul> <ul><li>Efficiently multi-task, working across multiple client engagements at the same time as well as key internal initiatives. </li></ul> <ul><li>Actively maintain the highest level of technical expertise by knowing the latest Adobe Workfront developments through internally and externally available learning opportunities and self-study. </li></ul> <ul><li>Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives. </li></ul> <ul><li>Keep accurate daily records of client billable time </li></ul> <ul><li>Use Microsoft Office products to build client documentation and presentations. </li></ul> What you need to succeed <ul><li>A solid technical understanding of Adobe Workfront, including proficiency in the work management features including the resource management and reporting features, the proofing and document features, and Workfront Fusion features such as module setup, function development, and scenario development and problem solving. </li></ul> <ul><li>Successful implementation of Workfront in an enterprise environment including Process workflow design and configuration. Deep understanding of project timeline principles. Project Management Methodologies: Waterfall, Scrum, Kanban, PMI etc. </li></ul> <ul><li>Within Workfront Fusion, thorough understanding of Rest API calls, JSON structures, Array refinement, scenario implementation, error handling, and governance best practices. </li></ul> <ul><li>The capacity to understand business requirements and translate them into architecture, design, and development activities for clients using the Adobe Workfront solutions. </li></ul> <ul><li>At least 6 years of experience in client facing Workfront integration and/or implementation work (integration, software development, networking, operations, etc.) </li></ul> <ul><li>Must have experience in implementing Workfront for customers, along with experience integrating Workfront with other solutions such as Creative Cloud, AEM Assets, Jira, Outlook, Salesforce, Slack etc. </li></ul> <ul><li>Preferably have Adobe Workfront Core Developer certification and/or Adobe Workfront Fusion Developer certification </li></ul> <ul><li>Proficient Java, PHP, or Python; and JavaScript, HTML, and CSS </li></ul> <ul><li>Familiarity with relational databases / SQL </li></ul> <ul><li>Experience with Data migration from previous client tools &amp; systems. </li></ul> <ul><li>Strong preference for candidates who have deep technical expertise in other Adobe solutions such as AEM or AEP Apps (CJA, AJO or CDP) or Analytics or Target etc. </li></ul> <ul><li>Experience articulating technical solutions and how they can solve client business problems to both technical and non-technical audiences. </li></ul> <ul><li>The ability to adapt to and work effectively with various clients and partners in complicated situations, employing strong facilitation skills while establishing credibility and trust quickly. </li></ul> <ul><li>5+ years of direct client consulting experience. </li></ul> <ul><li>Be self-motivated, responsive, professional, and a champion of customer success</li></ul> <ul><li>Possess an innovative, problem-solving approach applying Adobe Workfront. </li></ul> <ul><li>Demonstrate excellent verbal and written communication skills. </li></ul> <ul><li>Bachelor’s degree or equivalent work experience </li></ul> <ul><li>Ability to travel 50% of the time </li></ul> Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $114,700 -- $196,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an <a href="https://www.adobe.com/content/dam/cc/en/careers/pdfs/eeo-law-2020.pdf" target="_blank">Equal Employment Opportunity</a> and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. <a href="https://www.adobe.com/content/dam/cc/en/careers/pdfs/executed-eeo.pdf" target="_blank">Learn more.</a> Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email <a href="#">accommodations@adobe.com</a> or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

1,178 Jobs in Tulsa, OK, USA