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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position OverviewCVS Health’s Analytics &amp; Behavior Change (A&amp;BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&amp;BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approaches to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our teams build next generation data and machine learning platforms and software products that help power CVS Health to make healthier happen for 100+ million customers.The A&amp;BC organization is looking to grow its Clinical Data Science &amp; AI team. Join us as we embark on an exciting journey to drive a transformational shift in how CVS Health leverages technology and analytics to become the leader in consumer healthcare in the U.S. In this role you will be tasked with activating CVS Health’s clinical data repository to improve outcomes across multiple lines of business and use cases.As a Principal Data Scientist, you will…<ul> <li>be a subject matter expertise in clinical data and how to apply it to solve healthcare problems.</li> <li>lead decision scientists, data engineers, and product owners to design and implement analytics solution.</li> <li>foster a team cultural of analytical excellence by balancing the pursuit of business value with innovation and continuous improvement.</li> <li>identify and translate emerging AI trends in healthcare to better address real world problems with an MVP-first mindset.</li> <li>develop, validate, implement, and support decision support tools that investigate problem spaces, identify patterns, support decision-making processes, or anticipate outcomes.</li> <li>build queries, dashboards, and data visualizations to effectively communicate analysis results and support decision making processes.</li> <li>provide thought leadership in the development of the clinical data feature store, which aims to accelerate adoption of future use cases utilizing clinical data.</li> <li>explore, validate, interpret, and summarize large amounts of data with various types/structures using advanced statistical and mathematical approaches.</li> <li>develop end-to-end analytics solutions, from developing problem statements to deployments into production.</li> <li>translate problem statements from business partners into conceptual solutions, analyze feasibility, and estimate work efforts for analytical use cases early in their lifecycle.</li> <li>create documentation of project details, like problem statements, business outcomes, data exploration, dashboard/report details, and deployment/support instructions.</li> <li>develop and participate in presentations and consultations to existing and prospective constituents on analytics opportunities, results, and solutions.</li> </ul>Required Qualifications<ul> <li>10+ years of relevant analytics experience.</li> <li>10+ years' experience leading analytics projects from concept to delivery by coordinating across a diverse set of stakeholders.</li> <li>8+ years' experience solving analytics problems in the healthcare domain using clinical data.</li> <li>8+ years' experience anticipating and preventing roadblocks throughout a project lifecycle and drive resolution/mitigation.</li> <li>8+ years' experience solving analytics problems using advanced statistics, machine learning, and mathematical algorithms.</li> <li>8+ years' experience using natural language processing (NLP), large language models (LLMs), and Generative AI (Gen AI) to extract insights from text data.</li> <li>8+ years' experience demonstrating strong written and verbal communication skills, including the ability to present complex ideas to various audiences.</li> </ul>Preferred Qualifications<ul> <li>Experience using Google Cloud Platform (GCP) tools, including BigQuery, Vertex AI, and Cloud Composer to implement scalable analytics solutions.</li> <li>Proven track record of implementing cutting-edge AI solutions in a deadline driven, value oriented environment.</li> </ul>Education Requirements<ul> <li>Bachelor’s degree or equivalent work experience in Mathematics, Statistics, Computer Science, Business Analytics, Economics, Physics, Engineering, or related discipline.</li> <li>Master’s degree preferred.</li> </ul>Pay RangeThe typical pay range for this role is:$144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 04/05/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Principal Data Scientist - Clinical AI

<h3> Position Summary </h3> The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. To stay in front, organizations need to have real-time access to Human Capital insights, experts and innovative technology solutions that are designed to not only drive but sustain and extend organizational performance and engagement. Supporting the products and capabilities of the Human Capital Offering Portfolio, our Engineering team is full of passionate, energetic, and multi-talented engineers who are excited about building the world’s greatest personalized and business friendly applications. Recently building AI capabilities in all of our existing assets and building new AI enabled assets. The AI Solution Architect in Deloitte’s Human Capital Consulting HC Forward/Asset Development will be tasked with leading the design, architecture, and implementation of innovative Data products and AI solutions aimed at enhancing the Human Capital Offering Portfolio. This role is pivotal in leveraging Data and AI technologies, requiring a deep understanding of Data Science, Statistics, Machine Learning, Generative AI, Large Language Models (LLMs), and Multimodal models. The AI Architect will provide real-time Human Capital insights and develop technology solutions that drive and sustain organizational performance and engagement. Additionally, the AI Solution Architect will oversee the architecture for AI solution teams, focusing on modifying existing products and creating new ones. The ideal candidate will be passionate about designing, building, implementing, and maintaining industrial AI/ML/Generative AI applications. Leadership skills are essential to implement the latest AI techniques and architectures and to continuously improve the AI/ML development, delivery, and operations process. The role involves adhering to best practices from Software Engineering, DevOps, MLOps, and LLMOps. The AI Solution Architect will also be responsible for translating project requirements into strategic architecture solutions, ensuring the integration of cloud-native tools from major hyperscalers and machine learning to create chatbots, optimizations, and cognitive services. This role requires a blend of technical expertise and the ability to bridge the gap between intricate business challenges and transformative AI solutions, making it a strategically crucial position. Recruiting for this role ends on 12/31/24. Work you’ll do: Strategic Alignment and Vision <ul> <li>Define and oversee the AI/ML/GenAI technical direction and architectural vision, ensuring alignment with strategic goals and digital transformation efforts</li> <li>Translate the vision of business leaders into realistic technical implementations, while identifying misaligned initiatives and impractical use cases</li> </ul> Architectural Design and Technology Selection <ul> <li>Key contributor in architecting a comprehensive AI Engineering framework that supports the deployment, evaluation, and management of ML models &amp; GenAI solutions</li> <li>Select appropriate technologies from a pool of open-source and commercial offerings, considering deployment models and integration with existing tools</li> <li>Understand and contribute to MLOps and LLMOps, focusing on operational capabilities and infrastructure to deploy and manage machine learning models and large language models</li> </ul> Collaboration and Stakeholder Engagement <ul> <li>Collaborate with Enterprise, Application, Data &amp; DevOps Architects, Data scientists, Machine Learning &amp; GenAI Engineers, and Business teams to pilot use cases and discuss architectural design</li> <li>Gather inputs from multiple stakeholders to align technical implementation with existing and future requirements</li> <li>Develop and maintain contact with top decision makers, lead proposal development, and contribute to pricing strategies</li> </ul> Operational Excellence and Continuous Improvement <ul> <li>Be responsible for the successful execution of AI-powered applications using agile methodology</li> <li>Audit AI tools and practices across data, models and software engineering, focusing on continuous improvement and feedback mechanisms</li> <li>Contribute to standardizing CI/CD pipelines, user and service roles, and container creation, model consumption, testing, and deployment methodology based on business and security requirements</li> </ul> Risk Management and Ethical Considerations <ul> <li>Work closely with security and risk leaders to foresee and mitigate risks, ensuring ethical AI implementation and compliance with upcoming regulations</li> <li>Address potential issues such as training data poisoning, AI model theft, and adversarial samples</li> </ul> Product Strategy and Business Understanding <ul> <li>Help AI product managers and business stakeholders understand the potential and limitations of AI when planning new products</li> <li>Break down client problems and bring an understanding of leading technology, analytics methods, tools, and operating model approaches</li> </ul> Research and Development <ul><li>Conduct research to provide technical solutions to scale AI/ML powered features for real-world challenges, making trade-offs based on quality, scalability, performance, and cost</li></ul> Tool Development and Data Management <ul> <li>Build tools and capabilities that assist with data ingestion, feature engineering, data management, and organization</li> <li>Design, implement, and maintain distributed computing solutions for data processing and model training, ensuring the security, scalability, and reliability of machine learning infrastructure</li> </ul> Required Qualifications: <ul> <li>Bachelor's Degree in any of Computer Science, Engineering, Statistics, Data Science or a related field.</li> <li>8+ years of experience leading a technical team (both onshore and offshore).</li> <li>8+ years of experience gathering non-functional requirements, performing designed and validated application architecture frameworks, and executing functional and testing assignments</li> <li>2+ years of experience building GenAI environments</li> <li>8+ years of experience translating requirements into client ready design documents</li> <li>8+ years of experience with application architecture analysis, design, and delivery</li> <li>8+ years of full system development life cycle implementations</li> <li>Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve</li> <li>Limited immigration sponsorship may be available</li> </ul> Preferred Qualifications: <ul> <li>Advanced degrees such as Masters is preferred</li> <li>Certifications in AI/ML technologies and Cloud platforms, such as AWS Certified Machine Learning – Specialty, Google Cloud Professional Machine Learning Engineer, Azure AI Engineer, Azure Data Scientist, or Azure Solutions Architect</li> <li>8+ year of experience in implementing cloud-based AI/ML workloads on any of AWS, Microsoft and Azure</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pleasanton, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, Sacramento, Salt Lake City, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe, Tulsa, Washington DC The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,325 to $278,875. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. For more information about Human Capital, visit our landing page at: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html</a> #HC24 #HCaaS24 Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

AI Solution Architect

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryServes as a single point of contact on a client-facing team. Responds to client service requests and issues, including enrollment and billing, commissions, technical support, install/group administration, and all other routine customer service inquiries. Delivers first-call resolution for 90-95% of inquiries by accurately identifying, researching, and resolving issues based on the initial phone call/letter/email from the client.Responds to moderately complex service inquiries and resolves customer concerns within an organized team. Resolves issues without or with limited management intervention. Provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed customer satisfaction while educating constituents on Aetna’s policies and programs. Investigates, analyzes, and resolves service requests and issues including, but not limited to enrollment and billing, commissions, technical support, and install/group administration. Coordinates efforts both internally and across departments to successfully resolve service issues. Accurately records telephonic and virtual customer interactions and follow-up. Supports plan administration activities, including case installation, enrollment, plan set-up, eligibility, and billing by working proactively with support areas. Leads resolution of service issues through partnership with functional operations team. Collaborates with colleagues and co-workers to deliver a world class customer experience. Identifies and implements process improvements. Maintains phone quality and performance levels while working on customer-related projects. Takes responsibility for own self-development. Recommends areas where cross training is needed. Understands the team’s performance against measured service goals. Accepts ownership for individual and team results. Performs other related duties as assigned.Required Qualifications Prior call center/customer service experience.Basic computer skillsProficient multitasking (ability to navigate multiple tabs and customer-based interactions).Excellent attendance during training.EducationHigh School Diploma or Equivalent combination of Education and Work HistoryAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 03/22/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Answer Team Consultant

<h3> Position Summary </h3> Deloitte is seeking a Manager in FP&amp;A for our growing Government and Public Services (GPS) practice. In this role, you will help GPS leadership assess, forecast, and drive the financial performance of the business, analyzing a wide variety of firm financial data and deriving actionable insights. You will join a team of experienced financial professionals and help us drive improvements to our financial analysis capabilities. Recruiting for this role ends on 4/30/2025. Role Description The Finance Business Partner organization provides specialized finance-related services in support of the business leaders of the firm. The GPS Industry Finance Business Partner will support the organization in meeting the financial demands and needs of their designated business. In providing finance-related services to the business: <ul> <li>Support in producing &amp; reporting on strategic and ad hoc GPS industry &amp; sector financial analysis for key stakeholders and leadership</li> <li>Collaborate with different business and operational teams on plan &amp; forecast development, analytics, and key projects that impact Sector/Industry financial performance</li> <li>Lead the development of periodic cross-sector financial results &amp; reporting package for distribution to GPS &amp; sector leaders</li> <li>Support GPS M&amp;A activities: Develop, compile &amp; present financial reporting on GPS acquisitions in partnership with GPS business sponsors and colleagues and provide setup support during integration phase.</li> <li>Support acquisition business case development, evaluating potential GPS-centric deals to analyze operating model fit, financial feasibility, and value for GPS &amp; stakeholders within the business</li> </ul> Qualifications Required: <ul> <li>Bachelor’s degree in Finance or similar quantitative subject</li> <li>8+ years of relevant financial analysis experience, preferably in a professional services firm</li> <li>Demonstrated accomplishments in the following areas:</li> <ul> <li>Ability to excel in a high-paced environment</li> <li>Working with various organization teams and leadership</li> <li>Problem solving skills</li> <li>Quality and risk management</li> <li>Project and change management</li> <li>Business process improvement</li> <li>Formulating and delivering action plans for high profile strategic initiatives</li> <li>Developing innovative solutions to business issues </li> </ul> <li>Experience with SAP Analysis for Office, SAP Business Client and other financial applications</li> <li>Advanced in MS Excel, Powerpoint and Word </li> <li>Strong communication skills</li> <li>Must be able to work with a team that is primarily based in east coast time</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel</li> </ul> Preferred <ul> <li>Experience in crafting analysis and key takeaways to executive leadership</li> <li>Familiarity with government contracts</li> <li>Familiarity with a matrix organizational structure</li> <li>Professional services financial experience</li> <li>Experience working with offshore and remote teams</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-as…</a> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $181,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Professionals in the OpX Channel may apply and be considered for the role regardless of US office location. EA_ExpHire EA_GPS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Manager, GPS Industry Finance Business Partner

Product Manager, Shopping (Remote-Eligible)We are looking for a Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you!Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youWhat we are looking for:<ul> <li>A knowledge and passion for emerging technologies (API's, Big Data, Native UI's) to incorporate into building great products</li> <li>Use SQL to build a data-back strategy, identify insights, and troubleshoot issues</li> <li>Own day to day setting and monitoring of KPIs - requires strong SQL/data analysis skills</li> <li>Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team</li> <li>Proficiency in handling large data files using SQL, Python, and/or R</li> <li>Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data</li> <li>A product centric mindset to take a product from ideation to production and continually iterate improvements</li> <li>A customer-first mindset</li> <li>A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams</li> <li>A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging</li> <li>Creating and maintaining a healthy team culture through thoughtful leadership </li> <li>Results focused and able to manage and prioritize multiple projects simultaneously</li> <li>Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value</li> </ul>What you’ll do:<ul> <li>Lead multiple teams of software and data engineers to design and deliver data platform features for internal users</li> <li>Understand the enterprise data requirements and ensure the system’s compliance with enterprise patterns</li> <li>Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions</li> <li>Create a vision and roadmap for your product that addresses stakeholder needs </li> <li>Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches</li> <li>Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms</li> </ul><ul><li>Define, socialize, and monitor key performance indicators to understand the evolution and success of the project</li></ul>Basic Qualifications:<ul> <li>Bachelor’s Degree or military experience</li> <li>At least 3 years of experience in digital product management</li> <li>At least 3 years experience working with SQL</li> </ul>Preferred Qualifications:<ul> <li>Bachelor’s Degree in Computer Science or Engineering</li> <li>MBA or Master’s degree</li> <li>5+ years of experience translating business strategy and analysis into consumer facing digital products</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product ManagementMcLean, VA (Hybrid On-Site): $158,400 - $180,800 for Manager, Product ManagementSan Francisco, California (Hybrid On-site): $172,800 - $197,200 for Manager, Product Management New York City (Hybrid On-Site): $172,800 - $197,200 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $144,000 - $164,400 for Manager, Product Management New York, NY: $172,800 - $197,200 for Manager, Product Management Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product Management McLean, VA: $158,400 - $180,800 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Product Manager, Shopping (Remote-Eligible)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position OverviewCVS Health’s Analytics &amp; Behavior Change (A&amp;BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&amp;BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approaches to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our teams build next generation data and machine learning platforms and software products that help power CVS Health to make healthier happen for 100+ million customers.The A&amp;BC organization is looking to grow its Utilization Management Analytics team. Join us as we embark on an exciting journey to drive a transformational shift in how CVS Health leverages technology and analytics to become the leader in consumer healthcare in the U.S. In this role you will be tasked with anomaly detection of denial rates and mentoring Data Scientists to improve outcomes across multiple lines of business and use cases.As a Principal Data Scientist, you will…<ul> <li>be a subject matter expertise in complex data and how to apply it to solve healthcare problems.</li> <li>lead decision scientists, data engineers, and product owners to design and implement analytics solution.</li> <li>foster a team cultural of analytical excellence by balancing the pursuit of business value with innovation and continuous improvement.</li> <li>identify and translate emerging AI trends in healthcare to better address real world problems with an MVP-first mindset.</li> <li>develop, validate, implement, and support decision support tools that investigate problem spaces, identify patterns, support decision-making processes, or anticipate outcomes.</li> <li>build queries, dashboards, and data visualizations to effectively communicate analysis results and support decision making processes.</li> <li>explore, validate, interpret, and summarize large amounts of data with various types/structures using advanced statistical and mathematical approaches.</li> <li>develop end-to-end analytics solutions, from developing problem statements to deployments into production.</li> <li>translate problem statements from business partners into conceptual solutions, analyze feasibility, and estimate work efforts for analytical use cases early in their lifecycle.</li> <li>create documentation of project details, like problem statements, business outcomes, data exploration, dashboard/report details, and deployment/support instructions.</li> <li>develop and participate in presentations and consultations to existing and prospective constituents on analytics opportunities, results, and solutions.</li> </ul>Required Qualifications<ul> <li>10+ years of relevant analytics experience.</li> <li>10+ years' experience leading analytics projects from concept to delivery by coordinating across a diverse set of stakeholders.</li> <li>10+ years' experience with SQL and Python.</li> <li>10 + years' experience using Google Cloud Platform (GCP) tools, including BigQuery, Vertex AI, and Cloud Composer to implement scalable analytics solutions.</li> <li>8+ years' experience solving analytics problems in the healthcare domain using data.</li> <li>8+ years' experience anticipating and preventing roadblocks throughout a project lifecycle and drive resolution/mitigation.</li> <li>8+ years' experience solving analytics problems using advanced statistics, machine learning, and mathematical algorithms.</li> <li>8+ years' experience demonstrating strong written and verbal communication skills, including the ability to present complex ideas to various audiences.</li> </ul>Preferred Qualifications<ul> <li>Experience using natural language processing (NLP), large language models (LLMs), and Generative AI (Gen AI) to extract insights from text data.</li> <li>Proven track record of implementing cutting-edge AI solutions in a deadline driven, value oriented environment.</li> </ul>Education Requirements<ul> <li>Bachelor’s degree or equivalent work experience in Mathematics, Statistics, Computer Science, Business Analytics, Economics, Physics, Engineering, or related discipline.</li> <li>Master’s degree preferred.</li> </ul>Pay RangeThe typical pay range for this role is:$144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 04/05/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Principal Data Scientist - Utilization Management Analytics

<h2>DESCRIPTION</h2> Amazon Web Services (AWS) is seeking a Senior Financial Analyst to be a key member of the Amazon Q team. This role will own end to end finance support including P&amp;L management and planning for Amazon Q services. Additionally, this role will drive strategic new Generative AI feature launches and process improvements across the organization. The successful candidate will be able to communicate effectively, manage multiple and time sensitive deliverables across a highly matrixed organization, along with managing risks and opportunities. The individual will also possess strong business partnership skills and collaborate effectively with key stakeholders. Key job responsibilities - Take the lead in financial planning; build complex financial models and analytical tools to measure overall financial performance - Owning the GenAI services end to end, and influence business decisions that drive revenue and/or capital expenditures - Support strategic new GenAI features launch and ad-hoc requests and assist in various requests from finance and business leadership. - Identify opportunities for efficiency improvements including automation and coordination with upstream and downstream organizations. - Partner with finance teams across AWS to standardize, streamline, and prioritize improvements, remove roadblocks, and increase the reliability and efficiency of reporting. <h2>BASIC QUALIFICATIONS</h2> - 3+ years of tax, finance or a related analytical field experience - Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 3+ years of quantitative role (engineering, process re-engineering, quality assurance) experience - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - Experience applying key financial performance indicators (KPIs) to analyses <h2>PREFERRED QUALIFICATIONS</h2> - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - MBA, or CPA - 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience - 4+ years of creating process improvements with automation and analysis experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,200/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Sr. Financial Analyst, Amazon Bedrock

<h3> Position Summary </h3> Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte’s Human Capital practice. Recruiting for this role ends on April 30th, 2025. Work You'll Do As a UKG WFM Pro Configuration Support Senior Analyst, you will: <ul> <li>Support the documentation of requirements, configuration and testing of the UKG WFM Pro application</li> <li>Work in the full lifecycle of a UKG WFM Pro project or workstream including business analysis, functional specification, system configuration, design, testing</li> <li>Work with the team in requirements gathering, workshops or facilitating client meetings </li> </ul> The team Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, &amp; local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. The HR Transformation offering (HRT) transforms the way HR enables the business and the workforce. In this world of disruption, we believe that HR has an opportunity to take the lead and own enterprise-wide issues for the organization. From the creation of HR strategy using our leading Oracle-enabled HR Transformation labs, the application of design thinking that allows HR to challenge how work gets done today, to navigating the ever-evolving HR technology landscape to determine the right digital solutions to enable transformation, our HR Transformation practice is focused on helping HR take the lead. Qualifications Required: <ul> <li>2+ years of consulting or industry experience delivering Workforce Management (WFM) solutions</li> <li>Knowledge of UKG WFM configurations and best practices</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Must be able to obtain and maintain the required security clearance</li> <li>Bachelor’s degree</li> </ul> Preferred: <ul><li>UKG Workforce Central 8.1 and UKG Pro WFM Certified</li></ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77,000 to $143,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

UKG WFM Pro Configuration Support Senior Analyst

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> CIM is looking for an enthusiastic and detail-oriented Investment Operations Analyst to join our dynamic team. This role offers a unique opportunity to work in a collaborative environment, interacting with CIM staff, custodian bank representatives, service providers, and investment managers. Reporting to the Director of Investment Operations, the Analyst will be part of the Investment Operations &amp; Compliance Team (IOC Team) and will focus on key deliverables that support CIM’s objectives. <h2>Location</h2> This role is designated as fully remote, US. <h2>The Main Responsibilities</h2> <ul> <li>Lead the generation and analysis of comprehensive reports on investment performance, expenses, accounting, and compliance. </li> <li>Maintain and update CIM Board-level reports on asset allocation, performance data, and investment-related operational, actuarial, and regulatory information. </li> <li>Utilize advanced data analysis tools and techniques to extract and summarize information, generating actionable insights. </li> <li>Collaborate with CIM team members to ensure accurate reflection of custody bank information and reporting in financial statements and internal reports. </li> <li>Engage with asset managers to facilitate operational requirements and provide portfolio management and performance updates.</li> <li>Manage, direct, and analyze trust cash flows, including benefit payments, account transfers, capital calls, fund distributions, and invoice payments, ensuring regulatory compliance and fiduciary oversight.</li> <li>Partner with the Compliance Manager on projects and reports to ensure adherence to regulatory and internal compliance standards. </li> <li>Continuously monitor, update, and implement operational procedures to enhance efficiency and effectiveness. Perform daily compliance functions for internally managed investment strategies. </li> <li>Drive operational efficiencies through the integration of cutting-edge technology, including AI tools, across CIM</li> </ul> <h2>What We Look For in a Candidate</h2> Required <ul> <li>Bachelor’s degree in business or a related field, including data analytics.</li> <li>At least three years of related experience in data analytics, accounting, finance, investment management, IT, or back-office operations.</li> <li>Proficiency in Power BI.</li> <li>Familiarity with investment and accounting concepts.</li> </ul> ​​​​​​​Preferred <ul> <li>Python programming and familiarity with CoPilot and other AI tools</li> <li>Basic knowledge of pension fund management and 401(k) plans</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $78,908 - $105,210 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $82,856 - $110,471 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $86,804 - $115,731 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental. emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> #LI-LM1 Requisition #: 337276 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/15/2025

CenturyLink

Investment Operations Analyst CIM

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Responsible for supporting Lumen customer requests for disconnection/downgrade of telecom/technology products or services. Works closely with teams to ensure requests, orders and tasks are being processed in a timely manner to meet customer expectations, SLAs and DCO (disconnect cost optimization). Documentation of all order activity, ensuring orders are processed correctly for maintaining data integrity in Lumen systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams – escalating as needed. This position reports to Manager Network Optimization. This is an individual contributor position. <h2>Location</h2> This is a Work from Home position within the U.S. <h2>The Main Responsibilities</h2> • Demonstrate ability in understanding disconnect workflow to help efficiently manage and support customer requested disconnects. • Demonstrate a consistent, elevated level of performance as measured by SLAs, On Time Performance, quality standards and behaviors. • Excel at managing and supporting WIP, backlog and escalation queues. • Provide support and guidance in DCO (disconnect cost optimization) research, vendor offnet relations and bandwidth reclamation. • Proactively identify and champion resolution(s) of disconnect process issues. • Work cross functionally to implement process changes and promote transformation. • Provide input into appropriate training and documentation around de-provisioning processes and/or new systems: Disconnect Design, ASR/Offnet, Transport/IP. • Participate and support UATs as needed. • Act as a liaison between technical and non-technical key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. • Collect and analyze date for diagnosing root cause of issues to build preventative solutions steps in reducing errors and escalations. This could include auditing of individual contributors and disconnect processes. • Support special projects as needed by business. • Perform other duties as assigned. <h2>What We Look For in a Candidate</h2> Required Qualifications: • Assoc degree or equivalent education and relevant experience • 7-9 years related experience in specific area or equivalent • Collaborative skills and use a team approach to accomplishing work and meeting goals • Verbal, written and interpersonal communication skills • Transparency, openness and persuasive skills to lead team members through change • Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships • Ability to make complex decisions Preferred Qualifications: • Bachelor's Degree or equivalent experience in Operations, Technology or related field • Experience working in a fast-paced, ever-changing environment • Project management experience • Familiarity of Lumen Provisioning Systems and Processes • May require technical certification <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $66,375 - $88,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $69,694 - $92,925 in these states: CO HI MI MN NC NH NV OR RI $73,013 - $97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336236 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 01/28/2025

275 Jobs in Stamford, CT, USA