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360 Engineering Group

Licensed Structural Engineer

<h2>Job Details</h2> Job Location Community Care College - Tulsa, OK <h2>Description</h2> Community Care College is looking for an Admissions Representative! Experienced sales background preferred. The ideal candidate must be friendly and outgoing with the ability to paint a vision and set goals for other individuals. As an Admissions Representative, you will have the opportunity to work with potential students and introduce them to the variety of programs offered at the College. Good communication skills are a must, with the ability to establish initial relationships. Strong administrative skills, time management, and an above-average level of expertise in computer literacy are essential for this role. A college degree is preferred but not required. Full-time, Monday through Friday business hours with a rotating late evening shift and great benefits. Primary Responsibilities <ul> <li>Must exhibit a friendly, professional, and inviting demeanor toward prospective students at all times</li> <li>Maintain a thorough knowledge of programs to ensure the best possible fit for potential students</li> <li>Become completely familiar with the campus as a whole to give knowledgeable tours to prospects</li> <li>Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations</li> <li>Review, verify, and process student enrollment applications and all necessary documents and student credentials required for enrollment</li> <li>Conduct outbound and inbound telephone calls, texts, and emails; responding timely to all inquiries regarding academic programs and resources</li> <li>Provides advice to students and their families regarding admissions and/or records and registration process and eligibility</li> <li>Maintain in-person and Zoom appointments, take walk-ins when needed, and give tours in person and or virtually if required</li> <li>Document all necessary data in transcript per prescribed departmental policies; resolve data discrepancies</li> <li>Establish and maintain open communication channels between the students and the Admissions Department</li> <li>Educate prospects on college policies such as attendance, dress code, and conduct</li> <li>Keep applicants notified of their admissions status, including information on required documents to complete their file and date of orientation</li> <li>Attend all Admissions meetings</li> <li>Other duties as assigned</li> </ul> Benefits: Health insurance Dental Vision Life insurance Generous PTO policy Personal days Paid holidays Birthday holiday Bereavement Volunteer day Educational Assistance Program 401k Retirement Plan 401k match Discounted gym membership Free monthly services Community service benefit Who We Are: Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College. Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success. <h2>Qualifications</h2> Education, Skills, and Experience: <ul> <li>High School Diploma or equivalent (required)</li> <li>Associate degree or higher from an accredited institution (preferred)</li> <li>Previous experience in education, admissions, and/or sales (preferred)</li> <li>Minimum of two years of customer service</li> <li>Excellent Organizational skills and attention to detail </li> <li>Strong communication skills - written and verbal</li> <li>Welcoming, friendly, and an active listener</li> <li>Ability to build and maintain relationships</li> <li>Above-average level of expertise in computer literacy</li> <li>Proficient with Google Workspace</li> </ul>

Community Care College

Admissions Representative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Lumen is seeking a highly experienced and strategic Vice President, Lumen Transformation Office to lead the Lumen Transformation Office’s (LTO) Project Management Office (PMO). The LTO support Lumen’s 5 core priorities by ensuring initiatives get executed and deliver bottom-line impact across Lumen. This role is responsible for implementing and then leading the Project Management Office (PMO) team supporting high impact &amp; complex initiatives part of the LTO portfolio across 5 pillars, such as product &amp; ecosystem simplification, under the Lumen LTO Agile operating model (e.g., Pods, Squads) while leveraging the rigor of the Lumen Project Management Framework being implement in Enterprise Operations. <h2>The Main Responsibilities</h2> <ul> <li>Build a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds team accountable; develops and empowers team to make decisions and act. </li> <li>Demonstrate Lumen’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change </li> <li>Foster culture of continuous improvement, driving efficiency and effectiveness in initiatives delivery, utilizing best practices and processes to improve competencies and develop people</li> <li>Acts as a critical advisor to the business unit leader and subsequent leadership team in progressing key objectives and identifying and solving challenges.</li> <li>Meet financial targets, manage and drive cost efficiencies.</li> <li>Structure key messages and create presentations by representing and communicating the priorities of leadership across the entire organization to drive quicker decisions</li> <li>Other duties as assigned.</li> <li>Be an integral part of the Enterprise Operations leadership team to define the long-term strategy, translate the strategy into specific initiatives for Enterprise Operations, and proactively develop capabilities and personnel within the Enterprise Operations group. </li> </ul> <h2>Short Lumen Transformation Office (LTO) PMO specific main responsibilities</h2> <ul> <li>Lead the LTO program and project management team in executing against the complex initiatives or group of inter-related transformation initiatives part of the $1.5B cost-out LTO portfolio across the 5 core priorities (Lumen Digital, Grow Core Revenues, Modernize and Simplify, Backbone of AI Economy, Mass Market Execution)</li> <li>Build team of Program and Project Directors to manage all LTO complex initiatives, overseeing planning, forecasting, scope validation, date and milestone management, financial management, and communications while being fully integrated the LTO Pods/Squads</li> <li>Lead the chapter across Lumen for Pod Program Manager (PPM) who coordinate all squad within one LTO Pod and acts as overall day to day Lead for the Pod and Scrum Master </li> <li>Implement Lumen Project Management Framework (LPMF) deployed successfully to build of the Backbone of the AI economy to the other 4 pillars of Lumen’s transformation</li> <li>Identify high impact complex initiatives for LTO PMO support</li> <li> Lead and coordinate the weekly LTO PMO transformation cadence<ul> <li>Responsible for weekly PMO meetings, ensuring the right participants attend and actions are tracked</li> <li>Coordinates all elements of the rigorous weekly Transformation cadence (e.g., Initiatives Owners (IO)/PM check-in, escalation, squads/Pods coordination, Steering Committee)</li> <li>Tracks projects/program actions from meetings and coordinates with relevant parties to ensure execution</li> </ul> </li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Bachelor’s degree in Engineering, General or Business; Master’s degree preferred.</li> <li>12+ years of experience in Program Management, with 5+ years in a senior leadership role, preferably in the Telecommunications industry.</li> <li>Track record of leading successful multi-million-dollar deployment initiatives and driving value.</li> <li>Strong ability to build relationships and establish credibility with executives and stakeholders</li> <li> Strong financial and business acumen, thinking, and the ability to innovate. </li> <li>Excellent communication, presentation, and stakeholder management skills.</li> <li>Experience collaborating with operational contacts at various levels</li> <li>Proven experience in leading large-scale simplification and transformation initiatives in a complex enterprise environment.</li> <li>Proven ability to work in a dynamic environment with agility and resilience.</li> <li>Exceptional leadership and people management skills.</li> <li>PMP certification is an advantage.</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $238,076 - $317,434 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> #LI-SB1 Requisition #: 337421 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/19/2025

CenturyLink

VP Lumen Transformation Office

Northeastern State University

N96481 Success Coordinator, Broken Arrow

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryAetna Better Health is hiring for multiple openings across the state/regions of Kentucky. Case Management Coordinator (CMC) utilizes critical thinking and professional judgment to support the case management process, in order to facilitate and maintain improved healthcare outcomes for members by providing advocacy, collaboration coordination, support and education for members through the use of care management tools and resources. This is a telework position that requires regional in-state travel 10-15% of the time. Qualified candidate must have reliable transportation. Travel to the Louisville office for meetings and training may also be anticipated. This position is assigned to the Northern Bluegrass Region (Boone, Bourbon, Campbell, Carroll, Gallatin, Grant, Harrison, Kenton, Nichols, Owen, Pendleton, and Scott).Flexibility to work beyond core business hours of Monday-Friday, 8am-5pm CST, is required. We are serving the needs of children and families that may require working after school, after work, etc. Evaluation of Members: - Through the use of care management assessments and information/data review, recommends an approach to resolving care needs maintaining optimal health and well-being by evaluating member’s benefit plan and available internal and external programs/services. - Identifies high risk factors and service needs that may impact member outcomes and implements early and proactive support interventions. - Coordinates and implements Wellness care plan activities and monitors member care needs. Enhancement of Medical Appropriateness and Quality of Care: - Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. - Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. - Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. - Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation and Documentation of Care: - Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Required Qualifications-Minimum 2 year of experience required in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling. - Minimum 1 year of experience in MS Office Suite applications, including Word and Excel. -Willing and able to travel 10-15% of their time to meet members face to face in their assigned region. -Candidate must reside in the specific counties of the services region; (Boone, Bourbon, Campbell, Carroll, Gallatin, Grant, Harrison, Kenton, Nichols, Owen, Pendleton, and Scott) counties in KY. Preferred Qualifications-Minimum 6 months experience in Foster Care and juvenile justice systems, Adoption Assistance, the delivery of Behavioral Health Services, Trauma-informed Care, ACEs, Crisis Intervention services or evidence-based practices applicable to the Kentucky SKY populations. Education-Minimum of a Bachelor's degree or a non-licensed master level clinician is required with either degree being in behavioral health or human services field.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$21.10 - $36.78This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 04/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Population Health and Wellness Care Management Coordinator-Must Reside in Northern Bluegrass Region

<a href="#">Apply</a> Job Type Full-time Description Background: OKBEI currently partners with non-profit agencies, hospitals, and community organizations that are delivering health and education services to expectant families in Tulsa. Oklahoma Birth Equity Initiative (OKBEI), a fiscally sponsored organization at the Tulsa Community Foundation (TCF) that works to equip families to have healthy births with dignity and reduce maternal health disparities. We envision a community in which all people are centered and respected before, during, and after pregnancy. Role Overview: The Certification Coordinator is responsible for the administration and evaluation of the community-based doula certification and recertification programs. This role will also support the Curriculum and Training Manager in the design and development of the certification and recertification program. This is a full-time position with benefits and is located in Tulsa, Oklahoma. Essential Duties <ul> <li> Assists with the development, coordination, evaluation and analyses of plans and activities for project and program effectiveness making changes as needed to improve future results and maintain up-to-date, relevant and accurate certification and recertification program and materials</li> <li>Tracks certification and recertification submissions and issues certificates, using a variety of platforms</li> <li>Maintains updated certification and recertification database and records</li> <li>Provides support to birth equity workers seeking certification and recertification, including but not limited to one-on-one meetings as needed</li> <li>Leads retainment efforts to increase participation in certification and recertification programs</li> <li>Works with Training Coordinator to develop and administer continuing education trainings for birth equity workers, using a variety of platforms</li> <li>Maintains the Independent Doula Directory</li> <li>Assists certified birth equity workers in enrolling as providers with Medicaid and Managed Care Organizations</li> <li>Tracks and communicates Medicaid claim information</li> <li>Works with OKBEI team to coordinate logistics for certification and recertification events and programming</li> <li>Performs duties other duties as assigned </li> </ul> Education &amp; Experience <ul> <li>(a) Completion of 60 hours from an accredited college or university in a field relevant to the essential tasks listed in this job description, </li> <li>OR, (c) Three (3) years of experience relevant to the essential tasks listed in this job description </li> </ul> Desired Strengths &amp; Abilities <ul> <li>Ability to be organized and able to project plan, track tasks, assess progress, and follow through on the execution of plans</li> <li>Ability to build relationships with staff, partner organizations, and individuals from a wide range of perspectives </li> <li>Ability to perform public speaking, facilitation, interpersonal, and communication skills </li> <li>Ability to multitask across multiple program platforms </li> </ul> Physical Requirements: <ul> <li>Must be able to lift and carry up to 25 pounds</li> <li>Position frequently requires the ability to sit for extended periods of time</li> <li>Position continually requires the ability to talk and hear both in person and over the phone, visual acuity; ability to operate equipment, read, and use a keyboard</li> </ul> Hours and Location <ul> <li>Work primarily at the OKBEI office in Tulsa, 8:00am-5:00pm, with some off-site meetings/events. </li> <li>Some days will require flexible hours, with either an early start or a late finish. </li> <li>Occasional weekend work to respond to urgent issues and/or logistical support for weekend engagements and events may be required. </li> </ul>

Build in Tulsa

Certification Coordinator

<h2>Job Details</h2> Job Location Clary Sage College - Tulsa, OK <h2>Description</h2>

Oklahoma Technical College, Tulsa

Career Services Representative

Centene is transforming the health of our communities one person at a time. As an Executive on our team, you could be the one who changes everything for our 28 million members. Position Purpose: This role will support the success of Centene's mission transforming the health of the communities we serve, one person at time, by driving key enterprise partnerships that support strategic initiatives. This position, within the Operations Strategy &amp; Partnerships team, will play an integral role in driving named partnerships across core enterprise business and technology teams from business strategy through to value creation.<ul> <li>Owning named external enterprise partnerships to advance innovation leveraging data and technology and drive accountability to ensure value realization, including partnerships where Centene has a sizeable investment stake</li> <li>Being accountable business owner for named partnerships, working cross functionally to demonstrable value realization against business cases</li> <li>Building and maintaining effective working relationships with Business Technology Solutions and cross-functional leaders and teams in order to identify, explore, present and implement business opportunities</li> <li>Driving strategy development and execution of contract terms that align business strategy and operational readiness to value creation from named partnerships</li> <li>Holding internal teams accountable to drive implementation and operations to support named investments and partnerships</li> <li>Understanding strategies and goals across all lines of business and how data and technology investments and innovation can enable those strategies</li> <li>Partnering cross functionally with Centene Operations to understand how each function will support LOB goals and where data and technology play a role to support meeting those goals</li> <li>Partnering with broader Centene vendor management team to align around the “playbook” for strategic external partnership governance</li> <li>Managing the relationship governance process (e.g., Joint Operating Committees, Steering Committees) to ensure compliant operations and monitors fulfillment of contract obligations</li> <li>Overseeing service level management and reporting, including publishing and managing performance and/or KPI monitoring</li> <li>Managing all aspects of oversight for named contracts to assure that optimum quality, service and cost outcomes are achieved. This includes monitoring the operational aspects of partnership through spearheading the design, and execution of audits and evaluations of financial and operational performance that will confirm that contract terms, standards and expectations are met</li> <li>Ensuring that partners adhere to all applicable legal, regulatory and accreditation mandates</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience:<ul> <li>Bachelor's Degree in a related field required. Master's Degree preferred. </li> <li>12+ years driving strategic technology initiatives in health care required</li> <li>5+ years building and leading an effective team oriented around success, collaboration, and service required</li> <li>Experience driving strategic initiatives forward in complex and matrixed environments</li> <li>Strong ability to work cross functionally and with senior leadership to align and execute</li> </ul>Pay Range: $231,900.00 - $440,500.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Oklahoma Complete Health

Vice President, Operations Strategy & Partnerships

National Channel Account ManagerWhat you can expectThe National CAM will be responsible for driving collaboration and fostering relationships within our partner network. You will work closely with CDW and other key channel partners to strategize, execute, and maximize sales opportunities. About the TeamThe Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. Responsibilities<ul> <li>Creating and driving business plans with our Strategic Partner to identify mutually rewarding sales activities, strategies, and business opportunities.</li> <li>Creating sales and marketing campaigns to drive lead generation.</li> <li>Providing day-to-day support for the Strategic Partner to help them sell, implement and support Zoom’s services.</li> <li>Working with internal and Strategic Partner cross-functional teams to assist with partner implementation, support and commission escalations.</li> <li>Understanding partner’s business and how Zoom services can enhance their value proposition.</li> <li>Participating in industry events such as trade shows and seminars. </li> </ul>What we’re looking for<ul> <li>8+ years working in Channel Sales Management</li> <li>Able to grow large account revenues</li> <li>Build relationships with and strongly influence C-Level decision makers</li> <li>Able to create and deliver presentations</li> <li>Reside in Southern NJ/Philadelphia or surrounding area</li> </ul>Salary Range or On Target Earnings:Minimum:$150 700,00Maximum:$329 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:03/21/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Channel Account Manager

Technical Account ManagerWhat you can expectWe are looking for a Technical Account Manager (TAM) to join our team. The ideal candidate will build relationships with customers and internal partners alike, ensuring success with Zoom products and services. You will also manage technical feature requests and requirements that are key to the customer’s success and process workflow. Your efforts will drive customer satisfaction and happiness using the Zoom product suite.About the TeamOur global Premier Support team focuses on supporting our customers with resolving complex technical escalations in a timely manner. The team develops a trusted- technical advisor relationship with our customers and provide recommendations based on the Zoom product suite to address their business needs.ResponsibilitiesPossessing an understanding of technology and the products/services they support, enabling them to effectively address technical inquiries and challenges.Build and maintain relationships with clients, understanding their specific needs, goals, and pain points.Proactively identify potential issues and work to prevent them from escalating, ensuring a positive customer experience.Provide strategic guidance to clients on how to best utilize the products/services, maximizing their value and achieving their business objectives. Collaborate closely with internal teams (e.g., sales, engineering, product) to ensure seamless delivery and support.Gather customer feedback and provide it to the product and engineering teams to drive continuous improvement.Adept at troubleshooting technical issues and finding effective solutions. Excellent communicators, able to explain complex technical concepts in a clear and concise manner to both technical and non-technical audiences.Manage a portfolio of accounts, ensuring customer satisfaction and driving business growthWhat we’re looking forHave excellent communication, analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems.Experience working with Enterprise level accounts, partners and contacts. Experience with Video conferencing or Unified communication solutions such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.Understand IP Telephony, SIP or H323, and Audio/Video codecs.Experience in troubleshooting network problems, firewalls, NAT etc. Have fluency in English.Salary Range or On Target Earnings:Minimum:$76 800,00Maximum:$186 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:03/23/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

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