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<h2>WHO WE ARE</h2> Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. <h2>WHAT WE’RE LOOKING FOR</h2> We are seeking individuals with a strong drive for success, a passion for continuous learning and growth, and the ability to consistently deliver exceptional results to fill the role of Account Manager. The Account Manager manages the client relationships and strategically assists with technical and complex insurance needs to ensure a high level of client retention. They have full binding authority with various insurance companies and remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available. <h2>A GLIMPSE INTO YOUR DAY</h2> <ul> <li>Serves as main point of contact for the client. Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.</li> <li>Assists with the strategic design of insurance plans for clients with little to no supervision.</li> <li>Acts as field underwriter and authorized representative of the insurance carriers in order to determine whether or not coverage should be bound. Binds coverage as appropriate.</li> <li>Strategically assists in the remarketing of renewals to ensure a high level of account retention.</li> <li>Oversees the preparation of proposals for the client, including, but not limited to submissions, loss evaluations and risk analysis to ensure timely and accurate quotations and policies. Determines and communicates various options for billing and invoicing.</li> <li>Prepares summaries of insurance and schedules. Supports client needs by accurately producing binders, certificates, policies, endorsements and other related items. </li> <li>Assures policies are accurate and renewed in a timely manner.</li> <li>Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team. Facilitates the prompt response from carriers and their staff in an effort to work toward a settlement of all claims.</li> <li>Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed. Proactively communicates with client any significant audit differences and determines the need for further action.</li> <li>Reviews cancellations and determines reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company’s financial equity.</li> <li>Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.</li> <li>Recommends process improvements as needed.</li> <li>Quickly identifies and resolves complex client service issues.</li> </ul> <h2>WHAT YOU'LL NEED TO BE SUCCESSFUL IN THIS ROLE</h2> <ul> <li>A Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals that have insurance designations (e.g. CISR, CIC, CPCU).</li> <li>College degree preferred.</li> <li>3-5 years’ account management experience in the insurance industry in commercial lines and commercial lines of coverage is required.</li> <li>Strong analytical and mathematical skills.</li> <li>Proficient in using Microsoft Office Suite.</li> <li>Ability to learn and adapt quickly to new technologies and software.</li> <li>Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.</li> <li>Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize work effectively.</li> </ul> <h2>WHY CHOOSE RELATION?</h2> <ul> <li>Competitive pay.</li> <li>A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. </li> <li>Career advancement and development opportunities.</li> <li>Paid training and continuing education to obtain/maintain your insurance license.</li> </ul> .Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. .$39,000.00 - $74,000.00

Relation Insurance

Account Manager - Commercial Lines

<h1> Customer Service Spec II</h1> Job Locations US-SC-Chapin | US-OK-Tulsa <dl> <dt>ID</dt> <dd> 2024-5701 </dd> <dt>Category</dt> <dd> Customer Service </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. <h2> Overview </h2> The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. <h2> Responsibilities </h2> Responsibilities: • Work in multi-channel support environment of phone, emails, and/or online live chat. • Field and resolve issues of low to moderate complexity; escalate more difficult issues • Handle routine support activities such explain results (for a credit report, driving record, etc.) to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned • Provide great customer service to ensure every contact feels they are important. • Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems. • Identify and send new sales leads (such as current client referrals) to a Business Development Manager. <h2> Qualifications </h2> Education: • H.S. Diploma Required Associates Degree or Higher Preferred In addition to clearing a pre-employment background check, this position will require additional security clearances including fingerprinting. Experience: • Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry • Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications. • Excellent written and verbal communication skills in English including proper grammar. • Typing at 30 WPM • Listening Skills • Strict Confidentiality Standards • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments. • Demonstrated ability to provide a high level of quality customer service Knowledge &amp; Skill: • Entry level for support roles with no or very little prior experience. • Works on simple and repetitive routines in standardized work. • Acquiring basic skills of basic routine operations, following step-by-step procedures requiring little or no previous experience. • Daily supervision is required. • Does not need to know about the organization in order Scope of Impact: • Works under direct supervision and follows standard procedures to accomplish assigned tasks. • Follows step-by-step routines or has careful oversight by others. Strategic Planning: • Uses existing procedures to solve routine problems; has very limited opportunity to exercise discretion. • Decision making is very limited; duties are clearly defined, and methods and tasks are described in detail • Receives close supervision. Customer Focus: • Responds to standard requests from internal or external customers. • Has routine contacts with others, which consist of furnishing and obtaining basic facts and information. <h2> What do we offer </h2> In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: <ul> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Paid Life/AD&amp;D Insurance</li> <li>Voluntary Life Insurance</li> <li>Short &amp; Long Term Disability</li> <li>Flexible Spending Accounts</li> <li>401K</li> <li>Generous Paid Time Off Program</li> <li>10 Paid Holidays</li> <li>Education Assistance Program</li> <li>Business Casual Attire</li> <li>Generous Referral Program</li> <li>Employee Discounts and Rewards</li> <li>And much more!</li> </ul> *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5701/customer-service-spec-ii/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5701/customer-service-spec-ii/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. 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