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<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Seller Experience &amp; Insights team is responsible for ensuring GTM (Go-To-Market) has the optimal tools, systems and processes in place to effectively sell at Stripe. We transform, improve and support global Stripe Go-To-Market teams tooling and business processes to drive productivity and operational efficiency. <h2 id="what-youll-do">What you’ll do</h2> We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguous global-scale initiatives, with multi-layered stakeholder management and significant cross-functional team engagement. This role will focus on improving the GTM tools, systems and processes in collaboration with cross functional teams, including Engineering, Data Science and Finance. You will drive operational rigor through KPIs, regular collaborative progress reviews, and continuous communication. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes, regularly reviewing them for relevance and effectiveness </li> <li>Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions </li> <li>Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement. </li> <li>Lead initiatives to optimize seller tools and processes (e.g., Salesforce, Ironclad, Tableau) to enhance efficiency and effectiveness </li> <li>Partner with internal communications and operations teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers </li> <li>Collaborate with Sales Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions </li> </ul> <h2 id="who-you-are">Who you are</h2> We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>7+ years of experience in sales, program management, or process improvement, preferably in an e-commerce or technology environment </li> <li>3+ years of experience building or supporting GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools </li> <li>A proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities </li> <li>An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to “roll up your sleeves” </li> <li>Ability to simplify, structure, and diagnose problems and with a high degree of comfort working quickly in a high growth, fast-paced environment </li> <li>Excellent analytical, presentation, and communication experience, influencing across all levels. </li> <li>Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization—from frontline teams to executive leadership, and synthesize detailed information into clear, actionable strategies </li> <li>Ability to build strong executive relationships to create clarity and context around key decisions </li> <li>Experience working with cross-functional teams to implement workflows and processes that support user engagement and satisfaction </li> <li>Excellent communication and presentation skills, capable of influencing key stakeholders and engaging with sellers effectively </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>A strong ability to empathize with seller challenges and effectively diagnose underlying issues affecting their experience </li> <li>Comfort operating with incomplete or varying data, demonstrating adaptability in prioritizing activities based on shifting business needs </li> <li>Extensive problem-solving and analytical experience, particularly in addressing operational or competitive challenges in a sales-oriented environment </li> <li>Familiarity with process improvement methodologies, such as Lean Six Sigma, is a plus </li> <li>A passion for continuous learning and improvement for yourself and your team </li> <li>Previous experience in sales or process architecture roles is preferred </li> <li>Ideally located in NYC, or on the East Coast </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $154,800 - $232,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations New York, South San Francisco HQ, or Seattle Remote locations Remote in United States Team Revenue Operations Job type Full time <a href="#">Apply for this role </a>

Stripe

Program Manager, Seller Process & Experience

Thermo Fisher Scientific

Digital Operations Configuration Associate

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> Stripe builds economic infrastructure for the internet. We’re moving beyond payments and “up the stack” to help our users run their businesses more effectively. Issuing is developing new APIs to empower businesses to launch physical and virtual card programs. We aim to help businesses deploy novel use cases that rely on fully programmable payment instruments. <h2 id="what-youll-do">What you’ll do</h2> We’re looking for an Engineering Manager to lead the Issuing Authorizations Engineering team. You’ll be responsible for expanding and developing the team. You’ll drive pillar vision and roadmap. You’ll lead our coordination with product teams, operations teams, and other engineering teams at Stripe. We’re looking for a leader with a strong background in building scalable products. We need someone who is comfortable in a fast-moving environment with lots of moving pieces. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Be actively involved in strategic direction, product decisions, roadmap shaping for an emerging business </li> <li>Iterate rapidly on features, tooling, and processes as we launch first versions of new products </li> <li>Driving technical direction to work through tech stack evolutions </li> <li>Work closely with our users and financial partners on a daily basis </li> <li>Design, build, and maintain APIs, user-facing experiences, services, and systems </li> <li>Make and adapt prioritization and staffing decisions as the team, business, and user demands progress. </li> <li>Engineer solutions across systems such as core money-movement infrastructure, data pipelines, banking systems, and more </li> <li>Grow, develop, recruit, and hire for an amazing team of engineers </li> </ul> <h2 id="who-you-are">Who you are</h2> <ul> <li>You think of yourself as entrepreneurial and enjoy moving quickly on new, green-field products </li> <li>You hold yourself and others to a high bar when working with production systems </li> <li>You enjoy working with a diverse group of people with different expertise. Almost every role at Stripe collaborates with some engineers, from Sales and Support in sharing feedback from our customers, to Legal and Accounting in supporting our systems for tracking money movement and reporting around the world </li> </ul> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>5+ years of engineering management experience </li> <li>10+ years of overall software development experience </li> <li>Experience building new, diverse teams to tackle challenging technical problems </li> <li>Experience managing senior talent </li> <li>Experience working in a collaborative environment involving different stakeholders and subject matter experts </li> </ul> Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual US base salary range for this role is $224,300 - $336,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations New York, South San Francisco HQ, or Seattle Team Banking as a Service Job type Full time <a href="#">Apply for this role </a>

Engineering Manager, Banking as a Service

$5,000 Signing Bonus SUMMARY: Design, produce and test electrical and electronic subsystems for training devices and other similar applications that satisfies specified operational, performance, and interface requirements. Responsible for these electrical/electronic tasks within a specified budget and schedule. SIGNING BONUS: A $5,000.00 signing bonus will be paid out in two installments: the first installment will be 70% paid at the time of the employee’s first paycheck; the second installment will be 30% paid upon completion of twelve continuous uninterrupted months of employment. All bonuses are subject to local, state, and federal withholdings. In the event that you leave the company within 12 months of your date of hire, you will be responsible for reimbursing the company for the entire 100% of the signing bonus. *Signing bonuses are not applicable to candidates hired through a third-party hiring agency. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Reviews program specifications and applicable standards with project and systems &amp; software engineers to identify and evaluate interface requirements between the electronic/electrical hardware and other system hardware and software. Defines detail interface requirements for electrical/electronic subsystems consistent with system interfaces and top-level designs. • Analyzes operational and performance requirements of the overall system and defines candidate detail electrical/electronic system design approaches consistent with these requirements. This includes consideration for power availability, overload protection, noise, EMI, grounding, space availability, safety, latencies, spare requirements, etc. • Performs value engineering trade studies of candidate detail design solutions to determine the optimum solution given fidelity, quality, schedule, and cost constraints. • Develops detail electrical/electronic designs via analyses, elaboration and decomposition of top-level interface, operational, and performance requirements. Uses computer assisted engineering and design software and equipment, as appropriate, to perform tasks. • Performs subsystem test, integration test, acceptance test, and installation of electrical/electronic products. Troubleshoots equipment to identify &amp; solve problems. • Coordinates with purchasing, fabrication, assembly, and systems testers to ensure product conformance to functional specifications and customer requirements. Identifies and manages risks to avoid unplanned problems and minimize costs. • End products will consist of proposal inputs, reports, specifications, design documents, manufacturing/production specifications, and test specifications as required for the subject project. • Perform other related tasks as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelors Degree (B.S.) in engineering/engineering technology, or equivalent; up to 6 years related experience and/or training; or equivalent combination of education and experience. Background must demonstrate a thorough knowledge of the sciences underlying electrical/electronic engineering. LANGUAGE SKILLS: Ability to read, analyze, and interpret common professional literature. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, and colleagues. MATHEMATICAL SKILLS: Ability to comprehend and calculate ratios and percentages, Ability to comprehend and apply principles of modern algebra. COMPUTER SKILLS: Solid Technology skills including proficiency with Microsoft Office applications are essential. Experienced and proficient in the use of standard personal computer software tools; including word processors, spreadsheets, presentation graphics and databases. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. CITIZENSHIP: U.S. Citizenship. Must be able to obtain and maintain a U.S. Government Security Clearance. OTHER SKILLS and ABILITIES: Experienced and proficient in the use of standard Personal Computer productivity software tools including word processors, spreadsheets, presentation graphics, project management, and databases. PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. • The employee must regularly lift and/or move up to 10 pounds, must frequently lift and/or move up to 25 pounds, and must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: • The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, electrical shock, moving parts and vibration. • The noise level in the work environment is usually quiet. • The employee is occasionally required to work holidays, weekends and odd shifts. OTHER REQUIREMENTS: • Comply with company policies and procedures and work instructions • Follow company standards of professionalism • Treat customers and coworkers with respect • Be honest and dedicated in your work • Follow directions of supervisory and management staff • Comply with Company quality standards • Maintain a professional appearance and comply with any company dress code Cymstar is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 918 - 251-8100.

CymSTAR

Software Engineer, Senior - Tulsa

<h2>What's the role?</h2> The Contract Administrator will work will support the Contract Manager in reviewing, coordinating and administering government, ISS and commercial contracts with 100% compliance with all federal, state and local laws and company policy. This includes responding to bids, completing and submitting RFI/RFQ for government bids, negotiating government and commercial contracts, reviewing customer terms and conditions, analyzing contract sales and providing contract reports, and monitoring bid boards. <h2>Who is Hilti?</h2> At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day. <h2>What does the role involve?</h2> <ul> <li> Exhibit at all times the highest standards of ethical and legal conduct. </li> <li> Monitor company performance for conformance to original proposal or scope of agreement. </li> <li> Monitor all government, bid boards through use of bid services and direct registration with government agencies and departments and commercial customers. </li> <li> Prepare bids and quotes per supplied information; make recommended price proposal for bids with documentation and rationale. </li> <li> Prepare and disseminate information throughout the company regarding contract/bid proposals, status (pending) and final outcome (win/lose). </li> <li> Prepare monthly report on results of bid board for Contract Manager. </li> <li> Make recommendations and suggestions to improve and/or streamline bidding efforts to increase success ratio of bids won. </li> <li> Make recommendations on bid board services – who to retain, who to add or who to delete based on results delivered. </li> <li> Maintain contract files in an electronic format for government bids and contracts. </li> <li> Assist in the monthly tracking of sales for existing term contracts. </li> <li> Register with State, County, City and local schools’ procurement agencies when requested by field; pro-actively register with government agencies and departments in targeted areas. </li> <li> Complete terms and conditions reviews for commercial customer purchase orders. </li> <li> Complete vendor registrations and certifications and representations. </li> <li> Accountable for coordinating and providing administrative support to the company and its customers by managing information, systems, policies and procedures to ensure the proper review, analysis and response arising from the company’s government sales activities. </li> <li> Coordinate bid/no-bid analysis and recommendations; identify proposal team roles and responsibilities; work with the sales team to develop strategies and pricing proposals. </li> <li> Act as the initial point of contact regarding government contractual issues and ISS contracts issues. </li> <li> Responsible for the comprehensive administration of the Company’s current and future government contracts including the preparation and submission of bids, reports, certifications, and similar documents as required by the company and its customers. </li> <li> Responsible for reviewing all proposals and drafting, negotiating and administering all contracts with legal team. </li> <li> Accountable for ensuring that all departments are adequately informed with respect to the issues related to the company’s contracts that are typical to their respective functions, and familiar with the company’s process for managing such issues. </li> <li> Maintain contract files (including electronic databases) for government and ISS contracts. </li> <li> Prepare and disseminate information throughout the company regarding contract status, compliance, modification, deviation, negotiation and termination. </li> <li> Prepare special reports and analyses as required. </li> <li> May provide contract and government training for other employees on any relevant contract compliance issues. </li> <li> Other duties as needed or assigned. </li> </ul> <blockquote> Hilti North America has ranked on Selling Power's list of Best Companies to Sell for over 18 years, most recently ranking in 6th place in 2023. </blockquote> <h2>What do we offer?</h2> In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health &amp; wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate. <h2>What you need is:</h2> <li> High School Diploma or GED, required </li> <li> Bachelor’s Degree, preferred </li> <li> In-depth knowledge of Hilti sales processes/procedures </li> <li> Must be proficient in the use of SAP and computer software related to Hilti’s day-to-day business operations (Excel, Word, and PowerPoint) </li> <li> Thorough understanding and knowledge of Hilti policies, procedures and processes </li> <li> Experience or training on contracts – such as the Unform commercial Code (UCC), and/or Federal Acquisition Regulations (FAR), preferred </li> <li> Up to 1-3 business trips of 2-3 days domestic travel, annually may be required </li> <h2>Why should you apply?</h2> Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape our future and make a real impact from day one. Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

HILTI

Contract Administrator

Overview This is a remote position that may only be hired in Virginia. This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed. Responsibilities <ul> <li>System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.</li> <li>Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.</li> <li>Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.</li> <li>Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.</li> <li>On-call Support - Provides 24/7 on-call support via rotations.</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Education: Bachelor DegreePreferred Area of Study: Computer SciencePreferred Area of Experience: MS.NET; ASP.NET; SQL Scripting; Powershell ScriptingLicense or Certification Type: null nullSkill(s): Advanced experience with programming languages such as Microsoft .NET (C#); ASP.NET Core; JavaScript; HTML 5; XML; SQL Scripting and Powershell Scripting, Advanced experience with Microsft Team Foundation Server (TFS) or similar code repository system, Advanced experience with ServiceNow or other information technology ticketing system, Ability to build strong collaborative and productive relationships, In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile), Ability to be on call 24 hours a day, 7 days a week, on a rotating basis Required Qualification: Current or former FCB contractor. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Senior Software Engineer (Remote - Virginia)

Field Applications Engineer III (SEM Metrology Semiconductor)

<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.Overview Acquire knowledge of TDW inline inspection (ILI) services procedures through on-the-job and formalized training to become competent in field service work and preparation for level 1 certification. Key Responsibilities Primary duties may include, but are not limited to: <ul> <li>Assists certified technicians in completing jobs according to customer requirements and TDW operating guidelines,</li> <li>Follows standard troubleshooting procedures to alleviate problems encountered in the field, ensuring safe and efficient field performance from equipment,</li> <li>Complies with TDW and customer HSE standards and procedures, and stops any work utilizing TDW equipment when unsafe conditions exist that threaten equipment, property damage or bodily injury;</li> <li> Acquires fundamentals associated with field service work, primarily operation of TDW’s cleaning and inspection equipment,</li> <li>Learns the standard methods of data collection, customer telephone contacts, shipping, and receiving,</li> <li>Learns and applies approved safety procedures to ensure the personal safety of all parties involved in the field work,</li> <li>Develops ability to respond to customer requirements and address problem solving aspects of all TDW field work,</li> <li>Completes initial technician training format to ensure adequate progression to become an ILI Field Technician Level I, i.e. 1 month theory course (FC1), accompany a senior Technician for 8 runs with the MFL and 8 runs with the Deformation tool technology and finally pass the Level I certification.</li> <li> Ensures timely completion of required paperwork, </li> <li>Performs other tasks as may be required from time to time by upper management,</li> <li>Through on-the-job training and selected studies, becomes familiar with TDW’s equipment cleaning, testing, repairing, maintenance and quality control procedures to ensure efficient field performance from equipment. </li> </ul> Experience <ul><li>Technical, mechanical or systems background (either school/college level qualification or work experience),</li></ul> Knowledge, Skills, and Abilities <ul> <li>Good verbal and written communication skills,</li> <li>Valid driver's license,</li> <li>Fluent in English, any other language is an asset.</li> <li>Willing to travel extensively.</li> </ul>

T.D. Williamson

Field Technician Trainee, ILI

Commercial Analyst

<h1>See yourself at Twilio</h1> Join the team as our next Customer Success Engineer(P2) for Segment (a part of Twilio). <h1>Who we are &amp; why we’re hiring</h1> Twilio powers real-time business communications and data solutions that help<a href="https://customers.twilio.com/" target="_blank"> companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports<a href="https://www.twilio.com/company/diversity" target="_blank"> diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. <h1>About the job</h1> We’re looking for a passionate engineer with customer-facing experience, who loves helping people, solving problems, and wants to be a major factor in the success of our customers. This position is for someone who is technical and experienced in web development, but also wants to stay close to customers at a fast-moving startup. Daily, you’re likely to interact with multiple languages, web frameworks, APIs, data warehouses, SQL queries, and more. One customer might be combining web data with iOS data, while another sends point of sale purchases through a Go backend to multiple analytics tools and a data warehouse. Every problem is unique, and on a normal day, you might interact with dozens of languages, analytics and marketing tools, and third-party APIs. The main responsibility of a Customer Success Engineer is to provide answers, share standard methodologies, and solve technical issues that Segment customers are facing. Most customer interactions happen within Zendesk, with a few phone calls, in-person meetings, and Slack chats sprinkled in. Customer Success Engineers also spend time improving documentation, building scalable resources, and finding ways to more effectively, and when possible, proactively resolve customer questions. You’d be joining a team of hard-working individuals that care deeply about Segment’s customers, partners, each other, and the broader community. We judge ourselves on how well we serve each of those customers. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place. <h1>Responsibilities</h1> <h2>In this role, you’ll:</h2> <ul> <li>Help customers utilize Segment’s API across many platforms (web, mobile, server)</li> <li>Increase the value generated from the many destinations Segment supports</li> <li>Maintain customer promises by keeping tickets updated</li> <li>Use feedback to improve customer experience and debugging strategies</li> <li>Improve team efficiency by creating internal content and improving public documentation</li> <li>Take our support tooling and analysis to the next level by building simulators and visualizations</li> <li>Work closely with the product team and partners to improve customer satisfaction</li> <li>Become a guide on the codebase and functionality of the Segment platform, libraries, and integrations. And help improve it!</li> <li>Participate in an on-call rotation to support our Enterprise level customers with paid support plans</li> </ul> <h1>Qualifications</h1> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! <h2>Required:</h2> <ul> <li>2+ years of technical customer support experience; bonus points if it was enterprise software in a related industry</li> <li>Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal</li> <li>Proven client-side Javascript skills and experience working with APIs and server-side languages</li> <li>A basic understanding of SQL, query-writing skills is a big asset</li> <li>Strong commitment to learning the ins and outs of a complicated technical product</li> <li>Ability to take part in an on-call rotation, requiring some availability outside of standard business hours</li> </ul> <h1>Location and Hours</h1> This role will be remote and based in India. It will be the 1st shift in local Indian time to align with normal business hours in APAC. <h1>What We Offer</h1> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h1>Twilio thinks big. Do you?</h1> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

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