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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary CVS Health, a Fortune 6 company, has an outstanding opportunity for a Medical Director (Medical Affairs).This is a remote based, work from home opportunity. The Medical Affairs department provides clinical business support to the entire enterprise and provides clinical oversight and mentorship for CVS Health clinical programs, PBM Clinical Quality activities, consultative support to the P&amp;T process, formulary development, drug information services and pipeline activities, and provision of clinical leadership to various internal departments (e.g., specialty pharmacy services, clinical product development, Enterprise Analytics, Compliance, Legal, Accreditation) and clients. The Medical Director (Medical Affairs) will report into the Medical Affairs Department and is responsible for clinical support and consultative activities across the PBM. In this role you may provide consultative clinical support to Account Management in support of Key Clients as assigned. The Medical Director transacts Utilization Management UM activities (prior authorization and appeals) and responds to prescriber inquiries related to UM transactions and more generally related to CVS Health coverage policies. Medical Directors at CVS Health are encouraged to model the highest levels of clinical integrity, knowledge and cross functional thinking and decision making. Medical Directors represent the clinical decision making and professional thought process of the prescriber as a partner across the enterprise’s decisions and planning. – Each Director is responsible for providing oversight of a portion of CVS Health's clinical programs and commercial client program support. Will share in reviews of utilization management (PA) criteria and clinical policy revisions/reviews. – Directors will spend a portion of most days completing assigned medication utilization reviews (PA) and/or medical necessity appeals for commercial clients, governmental (Medicare/Medicaid) programs and individual client requested coverage determinations or appeals when appropriate. – Medical Directors will participate in inter-rater review activities and other quality oversight processes for internal Director UM decisions. If specifically assigned to one business segment (i.e., Medicare clients), each director will become sufficiently skilled in various UM programs to support other segments (including commercial and Medicaid) on evening and weekend coverage. –In this role you'll perform a share of special clinical investigations and research as requested by the Senior Medical Director, Medical Affairs. These projects can include brief reviews of published literature around specific pharmaceutical questions or more in-depth projects requiring collaboration with pharmacists within Medical Affairs and in business units outside of the Department. CVS Health, a Fortune 4 company, has an outstanding opportunity for a Medical Director (Medical Affairs). Required Qualifications * Family Medicine or Internal Medicine Board Certification.* Minimum of 5 years clinical experience in direct patient care. * 2 or more years proven experience in clinical outcomes, with a solid understanding of medical statistics, regulatory agencies, and analytic programs * Unrestricted license to practice medicine in the state in which the candidate is located. Preferred Qualifications * Combination of five years of management and/or clinical experience in a managed care environment and health administration, including adequate clinical experience in direct patient care and working with professionals at different levels as a teammate (e.g., RNs, PharmDs, etc.). * ABMS or AOA Board Certified in a recognized medical specialty, preferably in a Primary Care field (Internal medicine, Family Medicine) * Master’s Degree in Public Health Administration or MBA preferred, UM/QA certification desired * Proficiency in MS Office Suite Education * Must be graduate of an accredited Medical School and Residency Program * Possess an unrestricted active license to practice medicine in a State, Territory, Commonwealth of the United States, or the District of Columbia * Required annual Continuing Medical Education (CME) up to date and must remain current in medical and management areas during employmentPay RangeThe typical pay range for this role is:$174,070.00 - $374,920.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Medical Director (Medical Affairs)

Business Manager, Strategy (Remote-Eligible)This position is in the Strategy team of the newly formed SIBC&amp;P (Software, International, Business Cards &amp; Payments) division at Capital One. The candidate will work closely with leadership in each line of business to solve some of our toughest challenges and develop delightful experiences for our millions of customers. Projects focus primarily on formulating enduring and profitable growth and value enhancement strategies, while working within the business to ensure follow through.Summary: As a Business Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities: <ul> <li>Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands </li> <li>Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics </li> <li>Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies </li> <li>Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis </li> </ul><ul> <li>Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently </li> <li>Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability </li> <li>Strategic &amp; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing &amp; credit risk management </li> <li>Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business </li> <li>Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills </li> <li>Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment </li> <li>Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus </li> </ul>BasicQualifications: <ul> <li>Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) </li> <li>At least 2 years of experience in analysis </li> </ul>Preferred Qualifications: <ul><li>Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering </li></ul><ul> <li>5+ years of experience in analysis </li> <li>2+ years of experience in financial services </li> <li>1+ year of experience in consulting </li> </ul>Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $144,000 - $164,400 for Business Manager McLean, VA: $158,400 - $180,800 for Business Manager New York, NY: $172,800 - $197,200 for Business Manager San Francisco, CA: $172,800 - $197,200 for Business Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Business Manager, Strategy (Remote-Eligible)

Advertiser Promotion Integration Product Manager: Capital One Shopping (Remote - Eligible)We are looking for a Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you!Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youWhat we are looking for:<ul> <li>A knowledge and passion for emerging technologies (API's, Big Data, Native UI's) to incorporate into building great products</li> <li>Use SQL to build a data-back strategy, identify insights, and troubleshoot issues</li> <li>Own day to day setting and monitoring of KPIs - requires strong SQL/data analysis skills</li> <li>Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team</li> <li>Proficiency in handling large data files using SQL, Python, and/or R</li> <li>Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data</li> <li>A product centric mindset to take a product from ideation to production and continually iterate improvements</li> <li>A customer-first mindset</li> <li>A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams</li> <li>A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging</li> <li>Creating and maintaining a healthy team culture through thoughtful leadership </li> <li>Results focused and able to manage and prioritize multiple projects simultaneously</li> <li>Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value</li> </ul>What you’ll do:<ul> <li>Lead multiple teams of software and data engineers to design and deliver data platform features for internal users</li> <li>Understand the enterprise data requirements and ensure the system’s compliance with enterprise patterns</li> <li>Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions</li> <li>Create a vision and roadmap for your product that addresses stakeholder needs </li> <li>Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches</li> <li>Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms</li> </ul><ul><li>Define, socialize, and monitor key performance indicators to understand the evolution and success of the project</li></ul>Basic Qualifications:<ul> <li>Bachelor’s Degree or military experience</li> <li>At least 3 years of experience in digital product management</li> <li>At least 3 years experience working with SQL</li> </ul>Preferred Qualifications:<ul> <li>Bachelor’s Degree in Computer Science or Engineering</li> <li>MBA or Master’s degree</li> <li>5+ years of experience translating business strategy and analysis into consumer facing digital products</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One is open to hiring a Remote Employee for this opportunity. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product Management McLean, VA (Hybrid On-Site): $158,400 - $180,800 for Manager, Product Management San Francisco, California (Hybrid On-site): $172,800 - $197,200 for Manager, Product Management New York City (Hybrid On-Site): $172,800 - $197,200 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $144,000 - $164,400 for Manager, Product Management New York, NY: $172,800 - $197,200 for Manager, Product Management Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product Management McLean, VA: $158,400 - $180,800 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Advertiser Promotion Integration Product Manager: Capital One Shopping (Remote - Eligible)

What you can expectThe role focuses on a mix of new business acquisition and cross-sell and upsell to our Commercial customers. Your aim is to work within our Swiss and Austrian territory to deliver the best Zoom offering to meet their collaboration needs. You can be based in Switzerland or Austria.About the TeamWe are a team of account executives focused on bringing new logos to Zoom within the DACH and CEE territory.What we’re looking for<ul> <li>Have new logo acquisition experience from a cloud technology company</li> <li>Experience selling SaaS with Ucaas/Ccaas would be a bonus</li> <li>Experience collaborating with Channel and Distribution Partners</li> <li>Experience working in a team and orchestrating internal resources such as CSM, SE, Renewals.</li> <li>Be fluent in English and German languages</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Account Executive Commercial, ALPS

<h2>Job Description</h2>Overview:Zendesk is seeking a Global Campaign Content Marketing Manager located in San Francisco, Seattle, or Austin to drive global, always-on CX demand campaigns focused on nurturing open opportunities. This role will collaborate closely with regional marketing, product marketing, and sales teams to create full funnel demand content. The ideal candidate has experience developing content strategies, working with event speakers, and evolving messaging for the stages of the buyer journey . You should be a team player with strong influence management, cross-functional collaboration skills, and a willingness to learn new AI and marketing technologies. Join a team that values creativity, inclusivity, and community impact. Responsibilities:<ul> <li>Campaign messaging, strategy and content development: Lead the development of global solution campaign messaging, strategy, and content pieces to drive CX demand. Understand and articulate the buyer's journey for our solutions in the context of campaigns and be able to identify the right messaging needed to nurture leads at the different stages. Create content such as digital events, analyst reports, demos, customer spotlights, datasheets, etc. Partner with product marketing and utilize data-driven analysis to understand target audience segmentation, align campaign and product messaging, and develop an effective and compelling content strategy. </li> <li>Cross-team collaboration: Work closely with teams across the marketing organization including product marketing, brand &amp; creative, localization, customer marketing, etc to deliver integrated demand campaigns.</li> <li>Global Partnership: Partner with regional demand marketing teams to execute the global campaign within the AMER, EMEA, LATAM, and APAC regions. Responsible for helping to define and build a repeatable marketing strategy and execution model which is packaged up into Marketing Kits that our regional and channel marketing teams can use to execute activities within each region. </li> <li>Agency management: Manage multiple creative, video, speaker and webinar production agencies. Give clear direction on the need and feedback on the deliverable. </li> </ul>Qualifications:<ul> <li>3-5 years of marketing experience with customer, campaign or integrated marketing experience (Customer experience, B2B, SaaS preferred)</li> <li>Ability to digest and understand audience segment data to help determine optimal targeting and campaign creation strategies</li> <li>Strong and proven writing and messaging skills</li> <li>Proven ability to manage complicated, multi-channel marketing campaigns</li> <li>Previous work managing outside agencies effectively</li> <li>Quick learner with the ability &amp; agility to thrive in a fast-moving, changing environment</li> <li>Creative and innovative with a knack for improving programs and problem solving </li> <li>Strong organizational skills with keen attention to detail</li> <li>Ability to use data insights to optimize campaign performance </li> <li>Strong communication skills across all levels, from marketing and sales professionals to executives </li> <li>Positive attitude, collaborative, energetic, and optimistic</li> <li>Experience collaborating across multiple internal teams and departments and building effective relationships to influence change </li> <li>A bias for fast but thoughtful action, results, and delivery with a high-quality bar</li> </ul>Where We Work:In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.The US annualized base salary range for this position is $103,000.00-$155,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Global Campaign Content Marketing Manager

Extension Alerts Retargeting Product Manager, Shopping (Remote-Eligible)We are looking for a Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you!Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youWhat we are looking for:<ul> <li>A knowledge and passion for emerging technologies (API's, Big Data, Native UI's) to incorporate into building great products</li> <li>Use SQL to build a data-back strategy, identify insights, and troubleshoot issues</li> <li>Own day to day setting and monitoring of KPIs - requires strong SQL/data analysis skills</li> <li>Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team</li> <li>Proficiency in handling large data files using SQL, Python, and/or R</li> <li>Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data</li> <li>A product centric mindset to take a product from ideation to production and continually iterate improvements</li> <li>A customer-first mindset</li> <li>A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams</li> <li>A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging</li> <li>Creating and maintaining a healthy team culture through thoughtful leadership </li> <li>Results focused and able to manage and prioritize multiple projects simultaneously</li> <li>Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value</li> </ul>What you’ll do:<ul> <li>Lead multiple teams of software and data engineers to design and deliver data platform features for internal users</li> <li>Understand the enterprise data requirements and ensure the system’s compliance with enterprise patterns</li> <li>Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions</li> <li>Create a vision and roadmap for your product that addresses stakeholder needs </li> <li>Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches</li> <li>Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms</li> </ul><ul><li>Define, socialize, and monitor key performance indicators to understand the evolution and success of the project</li></ul>Basic Qualifications:<ul> <li>At least 3 years of experience working in Product Management</li> <li>At least 3 years of experience with SQL</li> <li> Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: <ul> <li>A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)</li> <li>A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration</li> </ul> </li> </ul>Preferred Qualifications:<ul><li>Experience translating business strategy and analysis into consumer facing digital products</li></ul>Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.Capital One is open to hiring a Remote Employee for this opportunity.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $144,000 - $164,400 for Manager, Product Management New York, NY: $172,800 - $197,200 for Manager, Product Management Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product Management McLean, VA: $158,400 - $180,800 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Extension Alerts Retargeting Product Manager, Shopping (Remote-Eligible)

<h2>Who we are</h2> Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search. Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at <a href="http://kentik.com/" target="_blank">kentik.com</a> and follow us at <a href="https://twitter.com/kentikinc" target="_blank">@kentikinc</a>. <h3>What we do</h3> Kentik is looking for a talented, passionate, and motivated Regional Sales Manager for APAC primarily focused on Japan, South Korea, and ASEAN with experience managing large territories for fast-growing network, security, and/or SaaS companies. This is a role where you will have the opportunity to build a sales team based on your success in the region. If you have a track record of overachieving quota, selling into Service Provider, Data Center Operators, Cloud providers/MSPs, and Enterprise accounts in this large geographic region, looking for an opportunity to become a part of an A-team of a fast growing SaaS leader in digital infrastructure fueling the growth of the world tomorrow. The ideal candidate is a hunter who can work in an extremely fast-paced, revenue-driven environment. <h3>What you'll do</h3> <ul> <li>Develop plans and strategies and execute with supporting team to achieve or exceed the company’s revenue goals</li> <li>Expert understanding and handling of the complex technology stack across the network performance and control in service providers, the multi-cultural nature of global telecommunications business, and leverage all resources to achieve success</li> <li>Prospect for new business to rapidly expand given territory</li> <li>Leverage channels as a GTM strategy</li> <li>Create, build, and foster a sense of team across all functional roles in the Service Provider Revenue team</li> <li>Generate high quality new opportunities to deliver predictable business</li> <li>Diligently manage pipeline with disciplined accurate forecasting</li> <li>Work collaboratively marketing teams to build demand gen programs that generate net new pipeline for the region</li> <li>Maintain up-to-date knowledge of competitors and industry trends</li> <li>Travel is a requirement and you must be able to travel on short notice</li> </ul> <h3>What you'll bring</h3> <h4>Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!</h4> <ul> <li>10+ years of experience selling to medium to large service providers as well as enterprises, with current connections within strategic accounts within the region</li> <li>Located in ASEAN region (Native Japan speaker strongly preferred)</li> <li>Excellent fluency in English</li> <li>Demonstrated prospecting skills for new logos - research ideal target and buying personas, outreach to those roles, leverage network for leads and referrals</li> <li>SaaS/high-tech experience is a must. Significant experience selling a SaaS product, via Channel Partners and Direct Sales. Network infrastructure, observability/monitoring, or cybersecurity sales experience preferred</li> <li>Experience navigating large, complex transactions that require building business value across multiple groups within a target account</li> <li>Highly organized and driven by success; can prioritize critical tasks/projects/accounts to exceed goals</li> <li>Ability to thrive in high-pressure situations</li> <li>Outstanding negotiating skills</li> <li>Large established network of relationships with target companies in defined target markets</li> <li>Prefer experience with MEDDPICC sales methodology</li> <li>Adept with modern revenue tools (Salesforce, LinkedIn Sales Navigator, 6Sense, Gong, Clearbit, etc.). Take detailed notes and have that information continuously updated in Salesforce for reference</li> <li>Ability to communicate effectively with all levels of an organization, from network engineer to CEO</li> <li>Must be able to travel on short notice</li> </ul> <h2>Come work with us</h2> The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. We don’t look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to <a href="mailto:recruiting@kentik.com" target="_blank">recruiting@kentik.com</a>. Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team. #li-remote

Kentik

Regional Sales Manager, Service Provider - APAC

<h3> Position Summary </h3> Position Summary As a Sr. GenAI Engineer, you will actively engage in your engineering craft, taking a hands-on approach to multiple high-visibility projects. Your expertise will be pivotal in delivering solutions that delight customers and users, while also driving tangible value for Deloitte's business investments. You will leverage your extensive GenAI &amp; engineering craftsmanship and advanced proficiency across multiple programming languages and modern frameworks, consistently demonstrating your exemplary track record in delivering high-quality, outcome-focused solutions. Recruiting for this role ends on 4.1.25 Work you’ll do <ul> <li> Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations.</li> <li> Technical Leadership and Advocacy: Serve as the technical advocate for products, ensuring code integrity, feasibility, and alignment with business and customer goals. Lead requirement analysis, contributing to low-level architecture and component design, development, unit testing, integrations, and support.</li> <li> Engineering Craftsmanship: Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations. Stay hands-on, self-driven, and continuously learn new approaches, languages, and frameworks with significant focus on infusing AI/ML/GenAI where possible/appropriate. Create technical specifications, and write high-quality, supportable, scalable code and review code of other engineers, mentoring them, to ensure all quality KPIs are met or exceeded. Demonstrate collaborative skills to work effectively with diverse teams.</li> <li> Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams before, during, and after delivery to ensure the right solution is delivered at the right time.</li> <li> Incremental and Iterative Delivery: Adopt a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.</li> <li> Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, and delivery. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.</li> <li> Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including AI/ML/GenAI, Agile methodologies and DevSecOps to deliver daily product deployments using full automation from code check-in to production with all quality checks through SDLC lifecycle. Strive to be a role model, leveraging these techniques to optimize solutioning and product delivery. Demonstrate strong understanding of the full lifecycle product development, focusing on continuous improvement and learning.</li> <li> Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or product. Translate business/user needs, architectures, and UX/UI designs into technical specifications and code. Be a valuable, flexible, and dedicated team member, supportive of teammates, and focused on quality and tech debt payoff.</li> <li> Effective Communication and Influence: Capable of articulating complex technical concepts clearly and compellingly. Inspire and influence teammates and product teams through well-structured arguments and trade-offs supported by evidence. Create coherent narratives that align technical solutions with business objectives.</li> <li> Engagement and Collaborative Co-Creation: Engage and collaborate with product engineering teams at all organizational levels, including customers as needed. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions.</li> </ul> The successful candidate will have and/or be able to: The ideal candidate will be a dependable team player and mentor, collaborating with cross-functional teams to design, develop, and deploy advanced software solutions. <ul> <li>Understanding and experience in managing big data of various forms to generate insights and create intelligence.</li> <li>Understanding of methodologies &amp; tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly.</li> <li>Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.</li> </ul> The Team US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications Required: <ul> <li>Bachelor's degree in computer science, software engineering, or related field.</li> <li>6+ years of engineering experience focused in AI/ML</li> <li>2+ years of recent experience in GenAI utilizing technologies such as: OpenAI, Claude, Gemini, LangChain, Agents, Vector databases and approaches like Prompt Engineering, fine-tuning, etc.</li> <li>Limited immigration sponsorship may be available</li> </ul> Preferred: <ul> <li>8+ years of engineering experience focused in AI/ML</li> <li>Prior experience in Python, R, TensorFlow, PyTorch, Keras, Julia, ML libraries, NLP.</li> <li>Prior experience with Angular, React, NodeJS, Python, Streamlit, C#, .NET Core, Golang, SQL/NoSQL.</li> <li>Prior experience with experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP.</li> <li>Prior experience and familiarity with XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube.</li> <li>Advanced degree (e.g., MS) in computer science, software engineering, or related field.</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $ 210,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: Hyperlink: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ITS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Manager, GenAI Engineering

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary We are looking for a highly experienced Staff Engineer with deep expertise in the software industry with emphasis on application development using Gen AI and Machine Learning. In this role, you will drive the architectural vision for our AI enterprise platform, ensuring we build scalable, reliable, and high-performance systems leveraging LLMs, Machine learning and agentic AI framework. You’ll partner with leadership, product, and engineering teams to shape the technical roadmap, mentor engineers, and solve complex problems that scale our AI systems to support rapid growth. As a Staff Engineer, you will set technical direction, lead critical initiatives, and be a key decision-maker on AI strategies, ensuring our platform stays at the forefront of innovation and security. <h3>Essential Job Duties and Responsibilities</h3> <ul> <li>Lead the design and development of large-scale, mission-critical AI enterprise agentic platform that integrates with other Goodleap systems and services.</li> <li>Architect highly scalable, resilient, and secure systems that can handle large volumes and traffic.</li> <li>Provide technical leadership across teams, guiding decisions on architecture, design patterns, and best practices.</li> <li>Collaborate with product and engineering leaders to align technical solutions with business objectives.</li> <li>Drive cross-functional projects to enhance the integration, reliability and performance of our AI enterprise platform.</li> <li>Ensure compliance with industry regulations, including legal standards.</li> <li>Mentor senior and mid-level engineers, fostering a culture of growth, learning, and technical excellence.</li> <li>Evaluate and implement new emerging technologies and tools to continuously improve our systems and development processes.</li> <li>Contribute to key architectural decisions, including the design of microservices and the adoption of new AI technologies including LLMs, Voice, Image etc.</li> </ul><h3>Required Skills, Knowledge, and Abilities</h3> <ul> <li>8+ years of experience in software engineering, with a strong background in building enterprise platforms at scale with expertise in AI/ML.</li> <li>Experience in designing and deploying real-time LLM systems at scale.</li> <li>Experience in evaluating, monitoring, and iterating on LLM solutions.</li> <li>Experience in ML packages and tools, Tensorflow / PyTorch, Sagemaker, MLFlow, OpenAI API</li> <li>Expertise in Node, TypeScript, and Python. Knowledge of .NET is good to have</li> <li>Strong expertise in designing systems for high availability, fault tolerance, and scalability.</li> <li>Experience in cloud infrastructure (AWS) with a focus on performance, security, and monitoring.</li> <li>Expertise in distributed systems architecture, microservices, and RESTful APIs.</li> <li>Ability to influence technical direction and work cross-functionally with product, engineering, and executive teams.</li> <li>Strong leadership skills, with a proven ability to mentor and lead engineering teams.</li> <li>Strong analytical and problem-solving skills, with an ability to thrive in a fast-paced, dynamic environment.</li> Bonus Points (optional section) <li>Experience with integration of AI/ML solutions with Salesforce &amp; Genesys</li> <li>Experience in building multi-agent solutions and reinforcement learning</li> <li>Experience in FinTech or other highly regulated industries.</li> <li>Strong track record of managing complex technical debt and driving long-term architectural strategy.</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Staff Software Engineer, AI

Customer Solutions Architect - Capital One Software - (Remote)Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno).Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT).Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions.Role OverviewThe Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity.Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight.Key Areas of Focus for Customer Solutions Architects:<ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul>Key Responsibilities for This Role:<ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

151 Jobs in Salisbury, MD, USA