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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technology advances into treasury solutions for our clients globally - across all segments and industries. We are looking for highly motivated, self-starters who can advocate for our clients in providing liquidity management, payments and receipts, trade and supply chain finance, FX and commercial card services, by complementing high tech with a personalized touch. Challenge the status quo and influence peers with diverse points of view. Forward thinkers with ability to see what's next in treasury management. The future of treasury management is here at Bank of America. Powered by people. Driven by Technology. The Commercial Card Product Development team plays a pivotal role in managing and shaping the commercial card platforms that define how our corporate clients engage with our products. This role is crucial in driving the transformation of our digital platforms, simplifying the client experience, identifying opportunities for operational excellence, and streamlining client access to our tools. As a Platform Transformation Specialist, you will collaborate closely with cross-functional teams—including product partners, sales, operations, and technology— to drive and execute the vision, strategy, design, and integration of our platform ecosystem. You will reimagine the future of our platforms, ensuring they meet both business goals and regulatory requirements while offering an intuitive, cohesive experience for our clients. Responsibilities: <ul> <li>Support client migration initiatives as part of a broader platform transformation strategy, ensuring smooth transitions with minimal disruption to both client and internal operations</li> <li>Develop a standardized migration framework that can be adopted across the business, ensuring consistency and acting as the subject matter expert for platform and/or product migrations</li> <li>Help drive creation, evolution, and execution of card platform strategy, focusing on providing a seamless, user-friendly experience for clients</li> <li>Establish and track key performance indicators (KPIs) to measure the success of platform strategies, making data-driven adjustments to optimize outcomes</li> <li>Implement a Voice of Client / Voice of Associate framework to align platform strategies with user needs, continuously integrating feedback into the platform development process</li> <li>Drive continuous improvement by staying ahead of industry trends and competitive insights, challenging the status quo, and proactively driving innovation based on client expectations and emerging technologies.</li> <li>Promote the platform strategy by creating engaging content, socializing the strategy with key stakeholders, and driving adoption through training and communications</li> <li>Build and maintain strong relationships with business leads, technology teams, and external partners to ensure alignment and drive successful execution of the platform roadmap</li> <li>Deliver on platform enhancements, improving user experience and expanding client self-service options</li> </ul> Required Qualifications: Inclusive and Inspiring: Seeking motivating team players who value collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds Authentic and Passionate: Seeking highly engaged teammates whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities Innovative and Curious: Seeking teammates with out-of-the box ideas and solutions, who embrace change with a future-forward mindset, and are looking to challenge the status quo Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge <ul> <li>Minimum of 6 years’ experience in platform strategy, transformation, or client migration efforts, ideally within financial services or the card industry</li> <li>Proven success managing multi-year, large-scale transformation or integration projects</li> <li>Strong blend of business and technical acumen, with a deep understanding of platforms, integration methodologies (e.g. APIs), and the ability to convert client and associate feedback into actionable strategies</li> <li>Strong sense of intellectual curiosity and the drive to deliver results</li> <li>Exceptional skills in collaborating with diverse teams and stakeholders. Proficient in translating complex strategies into clear, concise messaging for various audiences.</li> <li>Manage multiple projects and deadlines simultaneously</li> <li>Create and present strategies to senior leadership</li> <li>Experience working with cross-functional teams across global time zones, fostering strong working relationships</li> <li>A team player who adapts to changing priorities, with demonstrated leadership in driving initiatives and overcoming project challenges</li> <li>Agile principles and tools (e.g., Jira, Confluence) knowledge</li> <li>A highly motivated individual who can thrive in ambiguous environments and strives to deliver high-impact results while continuously improving</li> <li>A customer-first approach, always seeking to enhance client experiences and drive business growth</li> <li>Ability to work in-office 3 days per week</li> </ul> Desired Qualifications: <ul> <li>Bank of America or similar financial institution knowledge</li> <li>Platform strategy expertise</li> <li>Various platform strategies across the industry knowledge</li> </ul> Minimum Educational Requirements: Bachelor’s degree or equivalent experience Skills: <ul> <li>Problem-Solving Skills</li> <li>Organizational Skills</li> <li>Project Management Skills</li> <li>Verbal Communication Skills</li> <li>Written Communication Skills</li> <li>MS Office Suite (PowerPoint, Excel, Word, Visio)</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Treasury Product Manager - Platform Transformation Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for completing and tracking compliance deliverables to ensure applications adhere to policies and standards as well as local laws, rules, and regulations. Key responsibilities include supporting compliance deliverables and infrastructure requests, vendors, development teams, and technology managers to ensure timely completion of compliance activities. Job expectations include partnering with control functions, risk management, and Global Information Security teams to complete compliance deliverables effectively and efficiently. Responsibilities: <ul> <li>Completes administrative and non-technical tasks related to risk, security, and other compliance deliverables (e.g., access reviews, assessments, questionnaires, and procedural requirements) on time and per requirements for the application supported</li> <li>Tracks and supports the technical security and risk activities performed by the development teams (e.g., remediation of non permitted technology or security vulnerabilities, technical recovery planning, and disaster recovery exercises)</li> <li>Works with technology infrastructure teams to incorporate infrastructure requirements, including requests for additional storage</li> <li>Assists with audit exams and risk assessments for applications</li> <li>Works closely with vendors for vendor applications to ensure they meet bank requirements</li> <li>Maintains data about the application in AppHQ and other systems of record</li> <li>Assists with ad hoc inquiries and questions about applications</li> </ul> Qualifications: <ul> <li>7+ yrs of professional work experience</li> <li>3+ yrs of experience with the delivery of complex technology projects or solutions</li> <li>Highly effective relationship and communication skills</li> <li>Ability to work independently, manage and prioritize multiple projects/requests</li> <li>Experience working with a technology delivery team</li> <li>Experience with application security, vulnerability remediation, threat modeling</li> <li>Experience partnering with production support</li> <li>Experience working to deliver IT hardware solutions</li> <li>Strong organizational skills with high attention to detail and accuracy</li> </ul> Desired: <ul><li>Understanding of Cybersecurity concepts, frameworks, and technologies</li></ul> Skills: <ul> <li>Application Development</li> <li>Architecture</li> <li>Collaboration</li> <li>DevOps Practices</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Data Management</li> <li>Financial Management</li> <li>Solution Delivery Process</li> <li>Technical Strategy Development</li> <li>Agile Practices</li> <li>Automation</li> <li>Result Orientation</li> <li>Solution Design</li> <li>Test Engineering</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Application Control Specialist - Global Information Security

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing risk oversight and advice to the Line of Business (LOB) on risk management issues. Key responsibilities include identifying risks to which the LOB is exposed, implementing measures to prevent and mitigate losses, and monitoring risk outcomes. Job expectations may include the ability to recognize all risk categories including credit, market, operational and compliance, as well as directing risk staff or participating in establish risk management procedures and standards. Responsibilities: <ul> <li>Participates in establishing risk management procedures and standards</li> <li>Conducts execution of risk framework activities including independent monitoring and testing of controls and risk management processes for the Line of Business (LOB)</li> <li>Liaisons with businesses to understand market trends and impacts on portfolio, using knowledge of stress testing and its applicability to risk categories</li> <li>Ensures adherence to the policies and procedures established by the company</li> <li>Manages risk requests, breach remediations and providing risk effective challenges for front line units</li> <li>Develops risk management analyses, reports, and approval procedures and guidelines on risk limits by type of product and/or transaction</li> </ul> Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. <ul> <li>Diversity &amp; Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&amp;I goals.</li> <li>Manager of Process &amp; Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.</li> <li>Enterprise Advocate &amp; Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.</li> <li>Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.</li> <li>People Manager &amp; Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.</li> <li>Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.</li> <li>Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.</li> <li>Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.</li> </ul> Key Requirements: <ul> <li>Minimum of 5 years of risk management, risk quantitative/qualitative modeling or other experience in the financial services industry</li> <li>Proficiency with analysis of financial data and quantitative techniques (linear/logistic regressions, clustering algorithms, data transformation techniques, etc.)</li> <li>Proficiency with programming (Python or R) and Excel and best practices around coding</li> <li>Strong analytical mindset and effective problem-solving skills</li> <li>Attention to detail and ability to work with minimal supervision</li> <li>Experience with data analytics and visualization tools (e.g., Tableau, Alteryx, MicroStrategy)</li> <li>Strong personal drive, individual initiative, a sense of urgency, and responsiveness, with a desire to grow, learn, and take on increasing levels of responsibility</li> <li>Demonstrates commitment to excellence by anticipating needs, mitigating risks and minimizing potential problems</li> <li>Ability to multi-task with excellent time management skills, manage projects and pivot between tactical and strategic tasks</li> <li>Prior exposure to liquidity, capital or interest risk management a plus</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Coaching</li> <li>Critical Thinking</li> <li>Liquidity Management</li> <li>Collaboration</li> <li>Oral Communications</li> <li>Portfolio Analysis</li> <li>Presentation Skills</li> <li>Written Communications</li> <li>Issue Management</li> <li>Monitoring, Surveillance, and Testing</li> <li>Regulatory Compliance</li> <li>Technical Documentation</li> <li>Trading Strategy</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Financial Risk Analytics Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities and operates a global security operations center that monitors, detects and responds to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements. What you can expect in Identity &amp; Access Management: In today’s highly connected world, managing and securing the identity of users is essential to the safety and success of our workforce. The Identity &amp; Access Management (IAM) team works within Global Information Services (GIS) and in close participation with all other LOB teams as well as second and third line of defense partners. This role is highly visible and requires frequent interaction with senior management and key stakeholders. Are you passionate about the latest IT technologies and thrive in a fast-paced international environment? In a typical day, you may work with other team members on the book of work, operational concerns, or risk items. You will help overcome obstacles and maintain good relationships with key stakeholders across The Bank to ensure timely and effective delivery. We offer you the opportunity to collaborate with passionate competent people, experts in their field. We thrive on being challenged and everything we do is anchored in managing risk for The Bank. This role is responsible for supporting Identity and Access Management (IAM) break/fix issues impacting end user and service functionality. You will regularly collaborate with experts and the user community in and out of our team, both in country and in other regions, so excellent communication skills are very important. The role will also involve discussion with employees and senior leadership. You will utilize in-depth subject matter expertise and business requirements to deliver against risk and performance metrics. Staying current with common and emerging threats related to access, you will have an opportunity to proactively develop, implement, and influence controls and policy advancements. You will partner with key stakeholders from line of business organizations to respond rapidly to security events and escalations that pose risk to the organization. <h2>Responsibilities will include but not limited to:</h2> <ul> <li>Actively troubleshoot access issues, verify policy compliance approach to resolving incident tickets</li> <li>Communicate effectively with end users and business partners.</li> <li>Build and monitor alerting and dashboards.</li> <li>Identify areas for further process automation, simplification, and improvement.</li> <li>Provide status updates for executives and stakeholders in non-technical terms encompassing risk, impact, containment, remediation, etc.</li> <li>Risk management experience and mindset.</li> <li>Comprehensively document analysis, investigative activities, actions, etc.</li> <li>Ability to work non-standard hours, to include occasional on-call time during nights, weekends, and holidays.</li> <li>Apply knowledge of the Identity and Access Management industry policies and standards including laws, rules, regulations, and information security concepts related to access provisioning, validate alignment of processes and controls to requirements, and report on gaps related to adherence to policy requirements.</li> <li>Lead complex technical projects to successful delivery, includes facilitating project meetings, authoring project documentation and driving adoption.</li> </ul> <h2>Required Qualifications:</h2> <ul> <li>Minimum of 3 years’ experience within the operational side of the Information Technology, Security industry and Identity and Access Management</li> <li>Ability to analyze data and evaluate relevance to a specific issue or incident under investigation.</li> <li>Ability to handle multiple competing priorities in a fast-paced environment; ability to be decisive and take action without causing an undue delay.</li> <li>Ability to exercise independent judgment when responding to alerts.</li> <li>Ability to communicate effectively across all levels of the organization, to both technical and non-technical audiences.</li> <li>Familiarity with identity management standards, social engineering TTPs, and the incident response lifecycle.</li> <li>Knowledgeable of current access based exploits in traditional and cloud environments, for both human and non-human accounts.</li> <li>Proven experience presenting findings via written reports and orally to key stakeholders in clear and concise language.</li> <li>Ability to work in a strong team-orientated environment that is geographically dispersed with a sense of urgency and resilience.</li> <li>Critical thinking - must be able to think outside the box and develop solutions to accomplish seemingly impossible tasks while remaining risk and objective focused.</li> <li>A strong working knowledge of security threat vectors, networking, network security and application security.</li> <li>Advanced problem solving skills.</li> <li>Demonstrates the capability of working in a team environment and collaborating with overseas partners.</li> <li>Ability to work independently.</li> <li>Strong leadership skills and qualities which enable you to work with peers and various levels of management.</li> <li>Strong analytical skills/problem solving/conceptual thinking.</li> </ul> <h2>Desired Qualifications:</h2> <ul> <li>Broad technical knowledge of IAM lifecycle, ecosystem and enterprise scale products.</li> <li>Experience in the deployment of multi-factor authentication, role and attribute-based access control, and other strong authentication methods and solutions.</li> <li>Hands-on experience with IAM products and particularly on Ping suite of products (Ping Access, Ping Federate and PingID) and federation concepts.</li> <li>Strong technical knowledge of authentication and authorization protocols: OIDC, SAML, XACML, LDAP, OAuth, OpenID.</li> <li>3-5 years’ experience with cloud platforms (AWS, Azure, GCP etc.)</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

IAM Information Security Controls Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM production applications related to Single Sign On, Consolidate Directory Services Network (CDSN)/LDAP, Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination of identification of root cause and permanent fix resolution – in accordance with agreed upon practices. The Ideal candidate will have over 8 years of current working experience in Ping Identity products such as Ping Federate, Ping Access and Ping Directory. They should have extensive knowledge and hands on experience in MFA technologies. Must have working hands-on knowledge of Access management and entitlement technologies. Must have expert level of Linux experience and must be well versed in Splunk queries. Required Qualifications: <ul> <li>8+ years of current production support experience on Ping Access, Ping Federate, Ping Directory, MFA technologies, Hyper, PKI, Splunk &amp; Linux</li> <li>Excellent knowledge of Identity, Authentication and Access Management (IAM) domain</li> <li>Must have senior level production support experience and troubleshooting skills in IAM technologies</li> <li>Must have expert level of Linux experience and must be well versed in Splunk queries</li> <li>Well versed with ITIL framework</li> <li>Excellent Communication Skills</li> <li>Must be able to work in a team environment</li> <li>Must be available for on-call coverage and willing to work off hours when production issues arise</li> <li>Demonstrate a strong work ethic and takes pride in accomplishment</li> </ul> Desired Skills: <ul> <li>Exhibits strong drive for results and success</li> <li>Persists in the face of significant difficulties, does not give up easily</li> <li>CISSP OR equivalent Information Security domain certificate will be value add</li> </ul> Skills: <ul> <li>Result Orientation</li> <li>Solution Design</li> <li>Technical Strategy Development</li> <li>Access and Identity Management</li> <li>Cyber Security</li> <li>Information Systems Management</li> <li>Risk Management</li> <li>Solution Delivery Process</li> <li>Collaboration</li> <li>Critical Thinking</li> <li>Test Engineering</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Ping Identity Security Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies across Microsoft and Linux platforms. Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other technical teams globally across the company, so we are looking for excellent relationship building and communication skills. Primary Responsibilities: Act as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service. Running operations, including, but not limited to, SQL/Data analysis, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes. Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas. Work with Application Managers and Project/Development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments. Required Qualifications: <ul> <li>10+ years of relevant work experience</li> <li>Highly proficient with Windows systems</li> <li>Highly proficient with Linux systems</li> <li>Highly proficient with Database Technologies – Oracle, SQL Server, MySQL</li> <li>Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic</li> <li>Experience of Information Security applications</li> <li>Experience of monitoring technologies</li> <li>An appreciation of network technologies</li> <li>Data Loss Prevention experience either Administrator or Analyst</li> <li>Strong analytical skills/problem solving/conceptual thinking</li> <li>Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative</li> <li>Be flexible, responsive, enthusiastic, have ability to work alone and as part of a team and to foster positive relationships</li> </ul> Desired Qualifications: <ul> <li>Exhibits strong drive for results and success</li> <li>Persists in the face of significant difficulties, does not give up easily</li> <li>Basic understanding of Cloudera Hadoop would be beneficial</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Production Support</li> <li>Collaboration</li> <li>Result Orientation</li> <li>Solution Delivery Process</li> <li>Solution Design</li> <li>DevOps Practices</li> <li>Innovative Thinking</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Production Services Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, improving, and overseeing next generation IT Service Management (ITSM) policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Job Description: The ServiceNow Governance Lead is a key role within the ServiceNow Core Platform Center of Excellence team. This net new role in the organization will ensure that risk is managed in an optimized and effective way. The primary areas of governance work will cover creation and management of all ServiceNow processes to ensure efficiency and management of the ServiceNow Platform. This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Responsibilities: <ul> <li>Create and operate a governance framework encompassing ServiceNow Core Platform processes</li> <li>Assess the ITSM processes against governance framework and global process management expectations</li> <li>Create, maintain and/or improve processes, as needed</li> <li>Perform process control effectiveness periodically, identifying gaps and opportunities</li> <li>Drive design improvements on flows, procedures, performance indicators, and operational metrics</li> <li>Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards</li> <li>Performs monitoring and testing of controls, identifying issues and control improvements for remediation</li> <li>Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts</li> <li>Manages the performance and productivity of team members that conduct quality inspection reviews</li> <li>Ensures timely execution of QA activities including control execution, case management, and results reporting</li> <li>Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews</li> <li>Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting</li> </ul> Required Qualifications:<ul> <li>Minimum of 5 years of experience with the ServiceNow Platform</li> <li>Minimum of 3 years of experience ServiceNow process design</li> <li>Experience in operation and improvement of a governance framework in a large enterprise environment</li> <li>Experience in managing governance councils, committees or other leadership bodies</li> <li>Experience creating or improving policy, standard, and key indicator design</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> <li>Proven ability to quickly learn and understand complex subject matter</li> </ul> Desired Qualifications: <ul> <li>Bachelor's Degree in technology or related field</li> <li>Superb written communication skills, with a keen eye for detail</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Oral Communications</li> <li>Risk Management</li> <li>Stakeholder Management</li> <li>Continuous Improvement</li> <li>Drives Engagement</li> <li>Influence</li> <li>Strategic Thinking</li> <li>Data and Trend Analysis</li> <li>Decision Making</li> <li>Monitoring, Surveillance, and Testing</li> <li>Problem Solving</li> <li>Quality Assurance</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Governance Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The ServiceNow Operations Specialist will have a leading role in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level 2 end user support, release support as well as production availability for over 10 ServiceNow instances &amp; Remedy environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Key Responsibilities: <ul> <li>Maintain and support the ServiceNow &amp; Remedy platform while adhering to bank policies and standards</li> <li>Lead and mentor a team of operations specialists assigned to work on ServiceNow</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> </ul> Additional Responsibilities: <ul> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Provides release support when needed and manages engagement across audiences</li> <li>Provides full lifecycle management of the infrastructure and application environments</li> </ul> Required Qualifications: <ul> <li>5+ years of experience with application &amp; end-user support</li> <li>Experience as an administrator in highly regulated environments</li> <li>Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience supporting application integrations for security, risk, and compliance</li> </ul> Desired Qualifications:<ul> <li>ServiceNow certified implementation specialist (CIS)</li> <li>Windows and Linux support</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience with CMDB, ITAM, ITSM and Discovery processes</li> </ul> Skills: <ul> <li>Innovative Thinking</li> <li>Production Support</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Operations Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. The Information Security Officer will be a member of the Business Information Security Officer's (BISO) organization and work closely with the line of business and their COOs and their supporting technology teams from the Chief Information Officers (CIOs)/Chief Technology Officers (CTOs). In this role, you will be supporting a group/team to develop a deep understanding of the business in order to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies and controls. Scale/Scope: • Contribute to the ongoing information security initiatives and improvements development, implementation and maintenance of information security for the line of business (LOB) • Serves as an Information Security subject matter expert and liaison with GIS teams and participates in the development, implementation and maintenance of information security programs for both the line of business (LOB) and the enterprise • Provides guidance and advocacy regarding the prioritization of LOB investments that impact information security • Advises LOB management on risk issues related to information security and recommends actions in support of the bank's wider risk management and compliance programs • Monitors information security trends internal and external to the bank and keeps LOB leadership informed about information security-related issues • Manages information security control alignment reporting to LOB Leadership. Risk Management: • Drives GIS/LOB risk deliverables • Collaborates with risk partners on info security critical priorities • Participates in senior LOB specific Risk Management &amp; Business Continuity Routines • Identifies and measures global information security (GIS) controls on most critical business processes or channels Leadership/Strategy: • Ability to build strong Partner relationships with peer technology groups and supported LOB • Supports the triage process with the client and helps them understand the GIS support structure • Drives required risk culture and partnership with peer technology teams and supported LOB • Participates in key CIO operating routines to drive information security risk strategy • Has a solid grasp of security in big data and other instructed large data structures Required Skills: • 2-5 years of experience in technology and 5 + years in information security • Must display subject matter experience in application security, vulnerability testing, system testing, and/or Agile lifecycle management • Strong LOB knowledge/experience for the type of business they are aligned to (e.g..CSBB/GBM) • 1-2 years of risk management experience or direct participation in risk management processes, including application risk classification and application control assessments. • Experience giving presentations and superb communication skills Shift:1st shift (United States of America) Hours Per Week: 40

Business Information Security Officer (BISO)

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Position Summary: The ServiceNow Platform Lead Administrator will play a leading role in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level-2 end-user support, code migration/release support as well as production availability for over 10 ServiceNow instances. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Key responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Lead and mentor a team of operations specialists assigned to work on ServiceNow</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements</li> <li>Performs all responsibilities of team members from applicable teams</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> </ul> Skills: <ul> <li>Collaboration</li> <li>Influence</li> <li>Production Support</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Innovative Thinking</li> <li>Result Orientation</li> <li>Stakeholder Management</li> <li>Adaptability</li> <li>Automation</li> <li>Project Management</li> <li>Solution Delivery Process</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management.</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification.</li> <li>Proven experience as an administrator in highly regulated environments.</li> <li>Experience in maintaining multiple ServiceNow environments.</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance.</li> <li>Experience with ServiceNow instance cloning and management.</li> <li>Experience maintaining both Windows and Linux MID servers.</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS).</li> <li>ServiceNow certified application developer (CAD).</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.</li> <li>Experience leveraging MID servers for integration and automation.</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

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