field_remote_option

job_industry

field_job_occupational_field_parents_all

job_organization_name

job_upgrade_is_featured

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Oversee critical infrastructure design and operations. Review and approve Corporate Real Estate change control process in critical environments. Develop, review and revise infrastructure design standards. Manages compliance processes for approximately 200 Tier 2 and 3 Critical Facilities worldwide. Directly responsible for ensuring 100% uptime of the Bank's most critical assets. Provides technical recovery support world wide in the event of a critical building environmental outage. Interface with client senior managers in T&amp;O, GCIB and Call Centers to insure proper use of scarce critical infrastructure. Typically has 10+ year of related experience. Position Summary: This position manages the relationship at a Data Center critical facilities project level, with the Bank’s outsourced vendor and is the primary point of contact for their respective region (TX/PA/VA) for escalation as necessary. This role is the day to day leader overseeing all aspects of the project portfolio as well as oversight of the Bank’s outsourced vendor ensuring adherence to Bank processes and procedures, and that projects are completed on time and within budget. Required Qualifications: <ul><li>Five or more years of critical environment work execution experience</li></ul> <ul> <li>Ten years or more of Mission Critical Data Center involvement</li> <li>Ability to identify risks and propose mitigation plans</li> <li>Advanced knowledge and understanding of mission critical infrastructure systems including Buildings and Advance BMS or EMS systems.</li> <li>Strong organizational, multi-tasking, and prioritizing skills.</li> </ul> <ul> <li>Ability to keep Bank's Senior Leaders apprised of any concerns/needs where the Bank’s outsourced vendor requires assistance or guidance for projects.</li> <li>Strong knowledge of data center infrastructure (UPS, Generators, Cooling, BMS, Security, Etc.)</li> <li>Basic skills in Microsoft Office products – Specifically Excel, Word, Teams, and Power Point.</li> <li>Responsible for respective regional project prioritization working in concert with the Bank’s outsourced vendor and Bank SMEs</li> <li>Quality Control for the performance of the Bank’s outsourced vendor in the respective regions – examples include oversight of budgets/schedules/vendors and ensuring on time and on budget project execution</li> <li>Maintain consistency with Bank’s outsourced vendor such as process/execution throughout all the facilities (regional team meetings; keeping communication between the teams across all regions)</li> <li>Oversight of Bank’s outsourced vendor that manages the workload of the team; review and provide feedback on assigned new work based upon strong Bank knowledge of the critical facilities project portfolio.</li> <li>Ensure all contractual metrics (KPI's) are being met by the Bank’s outsourced vendor team and escalate where appropriate.</li> <li>Ensure third party vendor management is followed according to Bank protocol.</li> <li>Validates the Bank’s outsourced vendor is reporting incidents appropriately and provides updates to Bank Leaders.</li> <li>Ensure annual capital planning processes and procedures are being followed according to Bank specifications and is done in year and in concert with various subject matter experts and senior leadership.</li> </ul> Desired Qualifications: <ul> <li>BS/BA degree or higher in construction management, design, engineering or equivalent military experience in a technical field related to operations, construction or project management in a highly mission critical environment.</li> <li>Ability to identify risks and propose mitigation plans</li> <li>Knowledge and understanding of mission critical infrastructure systems including Buildings and Advance BMS or EMS systems.</li> <li>Strong organizational, multi-tasking, and prioritizing skills.</li> <li>Excellent verbal, written, and interpersonal communication skills.</li> <li>Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Critical Facilities Project Regional Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: IAM QA Team Lead is responsible for maintaining the QA program, ensuring effective execution of the program, and reporting to the Governance committee the findings, remediation status and other analysis as deemed relevant. The Lead is responsible for monitoring and assessing the coverage needed and aligning/obtaining resources to achieve the required reviews each year. The Lead oversees the execution of assessments and obtains clarity for team from Governance when needed. The Lead should understand themes arising from QA assessments and work with Governance Leads to drive action/ focus on remediation from application managers and CIO teams. The Lead should identify opportunities to improve and streamline processes where necessary <ul> <li>Build/strengthen relationships with stakeholders for collaboration and to ensure requirements are met</li> <li>Explore technology solutions to drive efficiency of information collection and documenting QA reviews</li> <li>Increase knowledge and document how controls are executed</li> <li>Continue to develop team to execute reviews with consistency and quality through training with SMEs and building guidance documents</li> <li>Deliver requirements of the program as outlined in the control Framework and IAM QA Playbook</li> <li>Maintain IAM QA program and update at least annually</li> <li>Create and present annual coverage plan to the Forum for approval</li> <li>Ensure execution of QA reviews to meet the overall coverage plan</li> <li>Report results including themes to the Forum monthly</li> <li>Report on the completion of the annual coverage plan </li> </ul> Required Qualifications: · Good understanding/Prior experience in Identity and Access Management space · Experience in IAM controls, Privilege Access, Segregation of Duties/Toxic Access Combination, Audit issues related testing · Prior QA experience and understanding of concepts: SDLC, Defining test strategies, creation of test scenarios/ use cases, ability to define success criteria · Strong skills in test execution, capturing of defects, and remediation in partnership with SMEs · Ability to articulate program status, escalation of issues etc · Strong working knowledge of MS suite, Excel, Word, Powerpoint · Strong oral and written communication skills · Good understanding of Enterprise Policies and Standards. Desired Qualifications: · Programming background, automation, Sharepoint Shift:1st shift (United States of America) Hours Per Week: 40

Business Control Manager - Identity and Access Management QA Lead

Job Description: *****Please Note that this requisition contains multiple locations but there is not an immediate opening for every location listed***** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: • Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions • Recommends banking and investments strategies that align with client financial goals and needs • Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds • Mitigates and controls risk as part of daily activities • Identifies and engages potential new clients through referrals or financial center clientele • Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended Required Qualifications: • Currently holds Series 7 &amp; 66 (63 &amp; 65 in lieu of 66) licenses. If you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days. • Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services. • Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Sets and accomplishes goals, achieving whatever you put your mind to. • Builds and nurtures strong relationships. • Collaborates effectively with others to get things done. • Communicates effectively and confidently and is comfortable engaging all clients. • Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment. • Likes to learn, adapts to new information and seeks the right solutions for clients. • Efficiently manages your time and capacity. • Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients. Desired Qualifications: • Strong computer skills with an ability to multitask in a demanding environment. • At least three years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). • Obtained your insurance licenses. Skills: • Advisory • Account Management • Client Experience Branding • Customer and Client Focus • Oral Communications • Issue Management • Client Solutions Advisory • Pipeline Management • Active Listening • Attention to Detail • Risk Management • Policies, Procedures, and Guidelines • Client Management • Causation Analysis • Written Communications *****Please Note that this requisition contains multiple locations but there is not an immediate opening for every location listed***** Shift:1st shift (United States of America) Hours Per Week: 40

Financial Solutions Advisor - Consumer Investments - Central DFW

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: <ul> <li>Provides exceptional client care</li> <li>Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution</li> <li>Utilizes multiple technology systems to assist customers and referral partners</li> <li>Leverages defined lending processes and policies to meet guidelines and manage risks</li> <li>Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process</li> <li>Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care</li> </ul> Required Qualifications: <ul> <li>Has 1+ year sales, mortgage and contact center experience</li> <li>Has a strong relationship-deepening and client care mentality</li> <li>Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.</li> <li>Has an ability to assess client needs and suggest/promote alternative products or services</li> <li>Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies</li> <li>Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process</li> <li>Has an ability to work under pressure during high volumes</li> <li>Has an ability to build and maintain positive rapport with service partners</li> <li>Can prioritize multiple competing tasks</li> <li>Has adaptability and is flexible to change</li> <li>Is a strong communicator, written, oral and non-verbal</li> <li>Demonstrates solid sales production over a sustained time frame</li> <li>Can be flexible to work weekends and/or extended hours as needed.</li> <li>Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.</li> <li>Has an ability to handle multiple lines of business and models to support changing business needs</li> <li>Independently works with other business partners to expedite post-sale issues or problem resolution</li> <li>Has the ability to effectively balance performance, operational risk, and client relationship care.</li> <li>Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.</li> </ul> Desired Qualifications: <ul> <li>Has knowledge of loan products (Conventional, Jumbo and Government)</li> <li>Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.</li> <li>Familiarity with FHA and HUD guidelines</li> <li>Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending</li> <li>The ability to analyze and comprehend complex financial data and provide financial alternatives</li> <li>Strong consultative skills including the ability to ask critical questions to identify opportunities</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Client Management</li> <li>Loan Structuring</li> <li>Pipeline Management</li> <li>Problem Solving</li> <li>Collaboration</li> <li>Credit Documentation Requirements</li> <li>Critical Thinking</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Centralized Lending Specialist - Plano, TX

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM production applications related to Single Sign On, Consolidate Directory Services Network (CDSN)/LDAP, Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination of identification of root cause and permanent fix resolution – in accordance with agreed upon practices. The Ideal candidate will have over 8 years of current working experience in Ping Identity products such as Ping Federate, Ping Access and Ping Directory. They should have extensive knowledge and hands on experience in MFA technologies. Must have working hands-on knowledge of Access management and entitlement technologies. Must have expert level of Linux experience and must be well versed in Splunk queries. Required Qualifications: <ul> <li>8+ years of current production support experience on Ping Access, Ping Federate, Ping Directory, MFA technologies, Hyper, PKI, Splunk &amp; Linux</li> <li>Excellent knowledge of Identity, Authentication and Access Management (IAM) domain</li> <li>Must have senior level production support experience and troubleshooting skills in IAM technologies</li> <li>Must have expert level of Linux experience and must be well versed in Splunk queries</li> <li>Well versed with ITIL framework</li> <li>Excellent Communication Skills</li> <li>Must be able to work in a team environment</li> <li>Must be available for on-call coverage and willing to work off hours when production issues arise</li> <li>Demonstrate a strong work ethic and takes pride in accomplishment</li> </ul> Desired Skills: <ul> <li>Exhibits strong drive for results and success</li> <li>Persists in the face of significant difficulties, does not give up easily</li> <li>CISSP OR equivalent Information Security domain certificate will be value add</li> </ul> Skills: <ul> <li>Result Orientation</li> <li>Solution Design</li> <li>Technical Strategy Development</li> <li>Access and Identity Management</li> <li>Cyber Security</li> <li>Information Systems Management</li> <li>Risk Management</li> <li>Solution Delivery Process</li> <li>Collaboration</li> <li>Critical Thinking</li> <li>Test Engineering</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Ping Identity Security Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Position Summary: The ServiceNow Platform Lead Administrator will play a leading role in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level-2 end-user support, code migration/release support as well as production availability for over 10 ServiceNow instances. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Key responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Lead and mentor a team of operations specialists assigned to work on ServiceNow</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements</li> <li>Performs all responsibilities of team members from applicable teams</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> </ul> Skills: <ul> <li>Collaboration</li> <li>Influence</li> <li>Production Support</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Innovative Thinking</li> <li>Result Orientation</li> <li>Stakeholder Management</li> <li>Adaptability</li> <li>Automation</li> <li>Project Management</li> <li>Solution Delivery Process</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management.</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification.</li> <li>Proven experience as an administrator in highly regulated environments.</li> <li>Experience in maintaining multiple ServiceNow environments.</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance.</li> <li>Experience with ServiceNow instance cloning and management.</li> <li>Experience maintaining both Windows and Linux MID servers.</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS).</li> <li>ServiceNow certified application developer (CAD).</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.</li> <li>Experience leveraging MID servers for integration and automation.</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Lead Administrator, ServiceNow Platform

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies across Microsoft and Linux platforms. Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other technical teams globally across the company, so we are looking for excellent relationship building and communication skills. Primary Responsibilities: Act as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service. Running operations, including, but not limited to, SQL/Data analysis, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes. Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas. Work with Application Managers and Project/Development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments. Required Qualifications: <ul> <li>10+ years of relevant work experience</li> <li>Highly proficient with Windows systems</li> <li>Highly proficient with Linux systems</li> <li>Highly proficient with Database Technologies – Oracle, SQL Server, MySQL</li> <li>Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic</li> <li>Experience of Information Security applications</li> <li>Experience of monitoring technologies</li> <li>An appreciation of network technologies</li> <li>Data Loss Prevention experience either Administrator or Analyst</li> <li>Strong analytical skills/problem solving/conceptual thinking</li> <li>Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative</li> <li>Be flexible, responsive, enthusiastic, have ability to work alone and as part of a team and to foster positive relationships</li> </ul> Desired Qualifications: <ul> <li>Exhibits strong drive for results and success</li> <li>Persists in the face of significant difficulties, does not give up easily</li> <li>Basic understanding of Cloudera Hadoop would be beneficial</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Production Support</li> <li>Collaboration</li> <li>Result Orientation</li> <li>Solution Delivery Process</li> <li>Solution Design</li> <li>DevOps Practices</li> <li>Innovative Thinking</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Production Services Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The ServiceNow Operations Specialist will have a leading role in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level 2 end user support, release support as well as production availability for over 10 ServiceNow instances &amp; Remedy environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Key Responsibilities: <ul> <li>Maintain and support the ServiceNow &amp; Remedy platform while adhering to bank policies and standards</li> <li>Lead and mentor a team of operations specialists assigned to work on ServiceNow</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> </ul> Additional Responsibilities: <ul> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Provides release support when needed and manages engagement across audiences</li> <li>Provides full lifecycle management of the infrastructure and application environments</li> </ul> Required Qualifications: <ul> <li>5+ years of experience with application &amp; end-user support</li> <li>Experience as an administrator in highly regulated environments</li> <li>Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience supporting application integrations for security, risk, and compliance</li> </ul> Desired Qualifications:<ul> <li>ServiceNow certified implementation specialist (CIS)</li> <li>Windows and Linux support</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience with CMDB, ITAM, ITSM and Discovery processes</li> </ul> Skills: <ul> <li>Innovative Thinking</li> <li>Production Support</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Operations Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, improving, and overseeing next generation IT Service Management (ITSM) policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Job Description: The ServiceNow Governance Lead is a key role within the ServiceNow Core Platform Center of Excellence team. This net new role in the organization will ensure that risk is managed in an optimized and effective way. The primary areas of governance work will cover creation and management of all ServiceNow processes to ensure efficiency and management of the ServiceNow Platform. This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Responsibilities: <ul> <li>Create and operate a governance framework encompassing ServiceNow Core Platform processes</li> <li>Assess the ITSM processes against governance framework and global process management expectations</li> <li>Create, maintain and/or improve processes, as needed</li> <li>Perform process control effectiveness periodically, identifying gaps and opportunities</li> <li>Drive design improvements on flows, procedures, performance indicators, and operational metrics</li> <li>Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards</li> <li>Performs monitoring and testing of controls, identifying issues and control improvements for remediation</li> <li>Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts</li> <li>Manages the performance and productivity of team members that conduct quality inspection reviews</li> <li>Ensures timely execution of QA activities including control execution, case management, and results reporting</li> <li>Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews</li> <li>Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting</li> </ul> Required Qualifications:<ul> <li>Minimum of 5 years of experience with the ServiceNow Platform</li> <li>Minimum of 3 years of experience ServiceNow process design</li> <li>Experience in operation and improvement of a governance framework in a large enterprise environment</li> <li>Experience in managing governance councils, committees or other leadership bodies</li> <li>Experience creating or improving policy, standard, and key indicator design</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> <li>Proven ability to quickly learn and understand complex subject matter</li> </ul> Desired Qualifications: <ul> <li>Bachelor's Degree in technology or related field</li> <li>Superb written communication skills, with a keen eye for detail</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Oral Communications</li> <li>Risk Management</li> <li>Stakeholder Management</li> <li>Continuous Improvement</li> <li>Drives Engagement</li> <li>Influence</li> <li>Strategic Thinking</li> <li>Data and Trend Analysis</li> <li>Decision Making</li> <li>Monitoring, Surveillance, and Testing</li> <li>Problem Solving</li> <li>Quality Assurance</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Governance Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise. Responsibilities: <ul> <li>Recommends financial advice and guidance that align with client financial goals and needs</li> <li>Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank</li> <li>Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities</li> <li>Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs</li> <li>Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs</li> <li> Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience</li> </ul> Required Qualifications: <ul> <li>Has demonstrated experience and proven success with business-to-business sales, or small business banking.</li> <li>Has strong communication skills with the ability to effectively influence clients.</li> <li>Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.</li> <li>Has a proven sales track record.</li> <li>Is able to build productive partnerships and working relationships.</li> <li>Is experienced with outbound phone sales.</li> </ul> Desired Qualifications: ​ <ul> <li>Experience with financial information, spreadsheets and financial skills.</li> <li>Experience with in-person customer service and sales.</li> <li>Experience working with small business clients.</li> <li>Experience meeting or exceeding goals.</li> <li>A working knowledge of small business products and services.</li> <li>Bilingual skills.</li> </ul> Skills: <ul> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Referral Identification</li> <li>Risk Management</li> <li>Client Experience Branding</li> <li>Credit Documentation Requirements</li> <li>Credit and Risk Assessment</li> <li>Pipeline Management</li> <li>Referral Management</li> <li>Attention to Detail</li> <li>Collaboration</li> <li>Issue Management</li> <li>Prospecting</li> <li>Relationship Building</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

96 Jobs in Richardson, TX, USA