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Partner Solutions EngineerWhat you can expectAs a Partner Solutions Engineer at Zoom, you’ll be a trusted technical advisor to our North American partner ecosystem. Your focus will be to empower partner presales teams to position Zoom’s platform by driving solution adoption, accelerating joint opportunities, and delivering customer value. You'll also build good relationships with partner technical leaders. Deliver enablement, demos, and onboarding across Zoom’s UCaaS, CCaaS, and collaboration suite. Act as a technical liaison between Zoom and partner teams to align solutions, resolve challenges, and speed up deals.About the TeamThe Americas Partner Solutions Engineering team is instrumental in expanding Zoom’s market reach through our channel partners. We combine deep technical expertise with a focus on enablement and collaboration to drive joint success. You will be aligning closely with Channel Account Managers, partner Solution Engineers, and internal product and sales teams to ensure our partners are equipped to win in the field. Joining this team means you'll play a direct role in scaling Zoom's innovation through our partner ecosystem.What we’re looking for<ul> <li>Have experience in a technical presales or solutions engineering role, with a focus on UCaaS, CCaaS, or collaboration technologies.</li> <li>Have experience supporting or enabling channel partners in a technical capacity.</li> <li>Have demonstrated ability to design and communicate customer-aligned solutions across various stakeholder levels</li> <li>Have good presentation and interpersonal skills, with the ability to influence both technical and business audiences.</li> <li>Be comfortable engaging with diverse audiences, from SE teams to executive stakeholders.</li> <li>Have working knowledge of telephony, networking, APIs, and third-party integrations.</li> <li>Be proactive, collaborative, and thrive in a fast-paced, partner-focused environment.</li> </ul>Salary Range or On Target Earnings:Minimum:$131 200,00Maximum:$262 400,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:05/01/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Partner Solutions Engineer

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummarySelected candidate will be required to work Central/Eastern time.We are seeking an experienced and dynamic Sr. Manager for our new Client Implementation Team at Meritain Health. This pivotal role will be responsible for leading the team in delivering exceptional client-facing services, ensuring a seamless onboarding experience for our clients and partnering with both internal and external partnersTeam Leadership: Lead, mentor, and develop a high-performing implementation team, fostering a collaborative environment that encourages innovation and continuous improvement. Project Management: Oversee the execution, and delivery of client implementation projects, utilizing best practices in project management to ensure timelines and quality standards are met. Reporting and Analysis: Analyze data to identify trends and areas for improvement, providing actionable insights to both the team and cross-functional onboarding teams. Stakeholder Collaboration: Work closely with cross-functional leaders, including sales, plan teams and support, to ensure alignment on client needs and successful onboarding experience. . Required Qualifications Proven track record of leading successful teams in project management or implementation in operational or healthcare settings.. Strong analytical skills with experience in reporting and data analysis. Excellent communication and interpersonal skills, with the ability to engage effectively with clients and team members. Proven ability to manage multiple projects simultaneously in a fast-paced environment. Preferred Qualifications Presentation Skills: Strong ability to create and deliver engaging presentations to diverse audiences.Excel Skills: Proficiency in Microsoft Excel, data analysis, and reporting. Salesforce Experience: Familiarity with Salesforce, including ability to create reports and maneuver through multiple objects easily. Education Bachelor’s degree in Business, Project Management, a related field or 3+ years related experience.Pay RangeThe typical pay range for this role is:$67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 04/27/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Senior Manager New Group Implementation - Meritain Health

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Garver

Electrical Engineer

The Member Service Specialist is the face of the credit union to our members. This role is responsible for introducing members to new products, services and consumer loans and performing paying and receiving transactions, service and maintenance on existing accounts. PRIMARY RESPONSIBILITIES <ul> <li>Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and model these values in all daily activity.</li> <li>Use consultative selling techniques to analyze and provide solutions for members' financial needs and to make sales referrals to specialized areas of the credit union based on perceived and unperceived need.</li> <li>Proactively makes outbound sales calls to inform members about a wide variety of financial services solutions that will meet their needs and deepen the member experience and relationship.</li> <li>Open new membership accounts and business accounts. Make member directed modifications to accounts and perform paying and receiving transactions on members account.</li> <li>When needed, represent the credit union at community events and be available to local businesses within the community when asked to do so.</li> <li>Have strong knowledge of consumer and small business deposit accounts including compliance and regulatory requirements.</li> <li>Have strong knowledge of consumer lending products (including home equity) including experience with reading, understanding, and interpreting credit reports.</li> <li>Present a professional image in dress, speech, behavior, and attitude to create a positive first impression.</li> <li>Work well under pressure and meet deadlines as expected.</li> <li>Complete other projects and/or responsibilities as added at manager's discretion.</li> <li>Comply with applicable laws and regulations, including but not limited to: OSHA, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.</li> </ul> To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE <ul> <li>High school diploma or GED.</li> <li>Must be a motivated, self-starter.</li> <li>Experience meeting productivity goals while maintaining a passion for service, attention to detail, and effectively cross-selling credit union financial products.</li> <li>Must have a minimum of two+ years retail sales and/or customer service experience.</li> <li>Financial services experience preferred.</li> <li>Previous teller and member service specialist and/or personal banker experience.</li> <li>Bilingual skills are required.</li> </ul> SKILLS AND COMPETENCIES <ul> <li>Able to cross-sell members and potential members on credit union products and services.</li> <li>Excellent communication, customer service, and interpersonal skills.</li> <li>Able to demonstrate tact and professionalism in representing WeStreet with members.</li> <li>Strong attention to detail.</li> <li>Effectively follow-up and respond to common inquiries and issues from members.</li> <li>Ability to work with mathematical concepts in practical situations.</li> <li>Ability to use a computer keyboard and ten-key machine.</li> </ul>

WeStreet Credit Union

Bilingual - Member Service Specialist - Yale Branch

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Helpdesk Technician I

About Pinterest: Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our <a href="https://www.pinterestcareers.com/our-life/pinflex/" target="_blank">PinFlex</a> landing page to learn more. Pinterest’s Security team (Pinfosec) is seeking an experienced program manager to drive vendor and third-party security initiatives to keep our users, employees, and infrastructure safe from third-party risk. You will have the opportunity to lead and improve our vendor security program and provide meaningful impact in minimizing risk for Pinterest. You’re passionate about security innovation, and able to vet third-party solutions while minimizing employee friction and maximizing productivity. What you’ll do: <ul> <li>Perform vendor security assessments in order to minimize risk from third-party services</li> <li>Maintain and improve vendor security program while working closely with Security, Legal, IT and other internal stakeholders</li> <li>Ensure vendor security issues are identified, communicated, and remediated to an acceptable level of risk</li> <li>Interface with other teams and take a leadership role in driving vendor security initiatives</li> <li>Manage a team of contractors to deliver the vendor security assessments and have oversight over their Security assessment work</li> <li>Conduct periodic reviews of the Vendor Security program to identify areas for improvement and automation and help ensure alignment with key business risks, regulatory requirements, and industry frameworks; revise program documentation as required and communicate program changes to key stakeholders to achieve buy-in</li> <li>Drive accurate program metrics through timely updates and thorough documentation of each completed assessment and coaching team members on the same</li> <li>Work closely with technology and legal partners and business units to ensure appropriate security and data protection requirements are incorporated into third-party engagements</li> </ul> What we’re looking for: <ul> <li>5+ years experience performing vendor security risk analysis for new and existing vendors</li> <li>3+ years of experience managing an effective Vendor Security program</li> <li>Experience designing, managing, and building security programs and best practices</li> <li>Familiarity with compliance frameworks (e.g. PCI, GDPR, SOC2, ISO27001)</li> <li>Good understanding of various security domains</li> <li>Strong sense of ownership and comfortable with autonomy and ambiguity</li> <li>Great communicator who is comfortable leading meetings and audit type interviews with vendors</li> <li>Bachelors level degree in Computer Science or cognitive discipline, or equivalent cyber security industry experience.</li> </ul> In-Office Requirement Statement: <ul> <li>We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. </li> <li>This role will need to be in the office for in-person collaboration 1-2 times every 6-months, and therefore can be situated anywhere in the country.</li> </ul> Relocation Statement: <ul> <li>This positionis noteligible for relocation assistance. Visit our <a href="https://www.pinterestcareers.com/pinflex/" target="_blank">PinFlex</a> page to learn more about our working model.</li> </ul> #LI-HYBRID #LI-AH2 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found <a href="https://www.pinterestcareers.com/pinterest-life/" target="_blank">here</a>. US based applicants only $149,600—$308,000 USD Our Commitment to Diversity: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete <a href="https://forms.gle/sS24D4WboEKUZMQK6" target="_blank">this form</a> for support.

Pinterest

Vendor Security Lead

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Principal Software Engineer for Identity &amp; Security Products, where you'll shape the future of our authentication, verification, and identity solutions that protect millions of users globally. About the job This position plays a pivotal role in supporting our growing Identity and Security product suite consisting of Authy, Verify and Lookup. We're investing in exceptional technical leaders like you to accelerate innovation and drive customer impact in an increasingly complex security landscape. We're seeking an accomplished Principal Engineer who will work directly with our head of engineering, bringing hands-on technical depth, strategic vision, and a passion for building seamless, secure experiences. You'll thrive in this role if you excel at tackling complex technical challenges, making system-wide architectural decisions, while never losing sight of the customer impact of your work. The security of our customers' users will be in your hands! Responsibilities In this role, you’ll: <ul> <li>Drive technical excellence by designing, implementing, and optimizing highly scalable distributed systems that power Twilio's Identity and Security products</li> <li>Architect and build secure, reliable solutions that protect users against evolving threats while maintaining frictionless experiences</li> <li>Partner closely with engineering leadership to define and execute technical roadmaps, making critical technical decisions that balance innovation with reliability</li> <li>Lead incident response, root cause analysis, and remediation efforts, applying a methodical approach to solving complex production issues</li> <li>Proactively identify opportunities for system improvement, security enhancements, and performance optimization across our Identity and Security portfolio</li> <li>Advocate for thoughtful balance between feature development and technical debt reduction to ensure long-term system health</li> <li>Mentor engineers across multiple teams, fostering a culture of technical excellence, ownership, and continuous learning</li> <li>Communicate complex technical concepts effectively to diverse audiences, ranging from engineers to executive, while adjusting your approach based on the audience</li> <li>Stay abreast of industry trends and emerging threats in identity and authentication to ensure our products remain at the forefront of security best practices</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table. *Required: <ul> <li>10+ years of experience building and operating highly scalable, distributed systems with a focus on security, reliability, and performance</li> <li>Strong hands-on engineering skills and willingness to dive deep into code to solve complex problems</li> <li>Demonstrated expertise in designing and implementing resilient, fault-tolerant systems that can scale to millions of users</li> <li>Experience making high-impact technical decisions and leading cross-team technical initiatives</li> <li>Proven track record of driving technical excellence while keeping customer needs at the center of your work</li> <li>Strong collaborative skills with the ability to influence and align diverse stakeholders around technical strategy</li> <li>Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems</li> <li>Exceptional communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences</li> <li>Experience mentoring engineers and elevating the technical capabilities of teams</li> <li>Degree in Computer Science or related field, or equivalent work experience</li> </ul> Desired: <ul> <li>Experience with identity and access management, authentication protocols, and security architecture</li> <li>Familiarity with modern verification techniques including SMS/voice verification, biometrics, and TOTP</li> <li>Knowledge of technologies like OAuth, SAML, OIDC, WebAuthn, and zero-trust security principles</li> <li>Experience with fraud detection and prevention systems</li> <li>Background in developing APIs and SDKs with a focus on developer experience</li> <li>Understanding of telecommunications infrastructure and SMS/voice delivery systems</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$184,500.00 - $230,700.00</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300.00 - $244,200.00</li> <li>Based in the San Francisco Bay area, California: 217,000.00 - $271,300.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 30th 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Principal Software Engineer

CompanyCox Communications, Inc.Job Family GroupEngineering / Product DevelopmentJob ProfileLead Cloud EngineerManagement LevelManager - Non People Leader Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionAt RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Job Summary: We are seeking a highly skilled Conversational Agent (DialogFlow CX) Engineer to be a foundational member to join our AI for CX team. You will be responsible for designing, developing, testing, and implementing cutting-edge conversational AI solutions using Google Cloud's Conversational Agents (DialogFlow CX) platform and its integrated generative AI capabilities (leveraging Vertex AI). This role requires a deep understanding of DialogFlow CX, conversational design principles (for both deterministic and generative interactions), NLU tuning, prompt engineering, and integrating these solutions with telephony systems (like AudioCodes LiveHub) and client backend applications. Duties and Responsibilities: (Essential Duties include but are not limited to):<ul> <li>Design, develop, test, and implement end-to-end Virtual Agent solutions using Google Conversational Agents (DialogFlow CX), including deterministic flows and generative features (Playbooks, Data Stores).</li> <li>Collaborate with clients and internal teams during discovery and design phases to define requirements, user journeys, and conversational flows (voice and chat).</li> <li>Configure and tune all aspects of DialogFlow CX agents: Flows, Pages, Intents, Entities, State Handlers, Parameters, Webhooks, etc.</li> <li>Design, configure, and optimize generative components: craft effective prompts and instructions for Playbooks/Generators; configure and manage Data Stores (using Vertex AI Search and Conversation) for Retrieval-Augmented Generation (RAG); implement API Tools.</li> <li>Develop and manage integrations between DialogFlow CX and other systems using APIs, webhooks, and Google Cloud Functions (or similar integration tools like n8n).</li> <li>Integrate Virtual Agents with 3rd party telephony systems, specifically configuring and leveraging AudioCodes LiveHub features where applicable.</li> <li>Define and implement automated testing strategies within DialogFlow CX; execute comprehensive test plans covering functional, NLU, integration, and generative AI aspects (quality, safety, grounding).</li> <li>Analyze agent performance data, conversation logs, and test results to identify areas for improvement and perform iterative optimization.</li> <li>Configure basic monitoring and alerting for deployed agents using Google Cloud Operations Suite.</li> <li>Manage agent versions and deployments across different environments (Dev, QA, UAT, Prod).</li> <li>Stay current on Google Conversational Agents (DialogFlow CX), relevant Vertex AI updates, and conversational AI best practices.</li> <li>Collaborate closely with Project Managers, clients, SMEs, and external partners to ensure successful project delivery.</li> <li>Create and maintain technical documentation (design specs, configuration guides).</li> </ul> Technical Skill RequirementsQualifications:<ul> <li> Conversational Agents (DialogFlow CX) Expertise: Deep, hands-on experience designing, building, testing, and deploying complex, large-scale voice and chat virtual agents using DialogFlow CX. Proven ability with all core components (Flows, Pages, Intents, Entities, Fulfillment, Webhooks, Environments, Testing, etc.).</li> <li> Generative AI Integration: Strong understanding and practical experience with configuring and integrating Google's generative AI features within DialogFlow CX, including:<ul> <li>Vertex AI Search and Conversation (for Data Stores / RAG).</li> <li>Playbooks / Generators and prompt engineering techniques.</li> <li>Implementing and testing API Tools.</li> <li>Understanding of underlying models (like Gemini) and responsible AI principles.</li> </ul> </li> <li> Conversational Design &amp; NLU: Strong understanding of conversation design principles for both deterministic and generative interactions, intent classification, entity extraction, and NLU tuning best practices.</li> <li> Integration Skills: Proven experience integrating DialogFlow CX with external systems using REST/JSON APIs, webhooks. Experience developing or scripting integrations (e.g., using Google Cloud Functions).</li> <li> Development Skills: Proficiency in Python is highly desirable for building integrations (webhooks, Cloud Functions, 3rd party tools). Familiarity with other scripting languages a benefit.</li> <li> Google Cloud Platform: Working knowledge of relevant GCP services like Cloud Functions, IAM, Cloud Logging/Monitoring, Firestore/BigQuery, Google Cloud Storage.</li> <li> Communication &amp; Collaboration: Excellent written/verbal communication, strong interpersonal skills, ability to explain technical concepts clearly, and work effectively in a team and with clients.</li> <li> Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve issues in complex conversational flows and integrations.</li> </ul>Preferred Skills:<ul> <li>Experience configuring or integrating with AudioCodes LiveHub or similar SIP/telephony gateway solutions.</li> <li>Experience with workflow automation tools for integration setup and management (e.g., n8n). </li> <li>Experience with Google cloud data visualization/reporting tools (e.g., Looker).</li> <li>Experience integrating DialogFlow CX with third-party CCaaS platforms (e.g., Genesys Cloud, RingCX, Avaya) using native connectors or APIs. </li> <li>Familiarity with other Conversational AI platforms (e.g., Amazon Lex, Microsoft Bot Framework). </li> <li>Relevant Google Cloud certifications (e.g., Professional Cloud Architect, Professional Data Engineer, Professional Machine Learning Engineer)</li> </ul> Educational &amp; Skills Requirements:<ul> <li>5+ years of demonstrable experience developing complex Dialogflow CX Virtual Agents (Voice and Chat), including delivering agents with both deterministic and generative capabilities.</li> <li>Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.</li> <li>Strong analytical and problem-solving skills.</li> <li>Require limited supervision and direction; drive results and set priorities independently. </li> <li>Ability to work on a 24x7 on-call rotation schedule. </li> <li>Flexible work hours</li> </ul> BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 06/30/2025

Cox Communications

Lead Cloud Engineer, Google Conversational Agents - DialogFlow CX (RapidScale)

Paylocity

Manager Data Privacy - Remote, US

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary The Customer Service Supervisor (Meritain Health) typically:<ul> <li>Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling, and teamwork to deliver excellent customer service.</li> <li>Maintains a visible presence and is available to staff to answer questions, monitor calls, and give ongoing feedback.</li> <li>Utilizes available incentive programs to reward, recognize, and celebrate team and individual successes.</li> <li>Assesses individual and team performance on a regular basis, and provides candid and timely feedback regarding developmental training needs; includes completion of monthly and annual scorecards.</li> <li>Monitors all performance metrics, such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.</li> <li>Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.</li> <li>Removes barriers to job performance and ensures regulatory compliance.</li> <li>Attracts, selects, and retains high caliber, diverse talent, able to successfully achieve or exceed business goals. Builds a cohesive team that works well together.</li> <li>Acts as liaison between staff and other areas, including management, communicating workflow results, ideas, and solutions.</li> <li>Proactively analyzes constituent data, identifying trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. Clearly identifies what must be accomplished for successful completion of business objectives.</li> <li>Effectively applies and enforces Aetna HR (Human Resources) policies and practices, i.e., FML (Family Medical Leave)/EML (Extended Medical Leave), Attendance, Code of Conduct, Disciplinary Guidelines, etc.</li> <li>All other duties as deemed necessary to the job function.</li> </ul>Required Qualifications<ul> <li>2 years of experience supporting a claim and/or customer service team in a production-based environment.</li> <li>Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).</li> <li>Ability to work five 8-hour shifts from Monday-Friday between 8am-7:30pm EST. </li> </ul>Preferred Qualifications<ul> <li>Acutely organized and able to effectively prioritize daily workload.</li> <li>Previous experience in the healthcare industry.</li> <li>Previous experience with self-funded or fully insured health care, sales, account management, or TPA (Third-Party Administrator) experience. </li> </ul>Education High school diploma or GED.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 05/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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