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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our R37 GenAI Lab Process Analyst in the Perfect Claim pillar, you will play a key role in both the assessment and optimization of existing edits and the design and implementation of future edits within a novel claim scrubber system. This position requires an analytical mindset, strong collaboration skills, and the ability to drive innovation in claim processing. To thrive in this position, you will need to be an innovative self-starter and a collaborator as you work with both external vendors and internal partners to achieve goals. You’ll use your prior experience in conceptualizing and developing products and framework to help shape the future state of work, as we build a new GenAI enabled product platform. Here's what you will experience working as a Process Analyst: <ul> <li>Analyze and optimize current edits in claim scrubbers to improve claim processing accuracy and efficiency. </li> <li>Design new edits to address future needs, anticipating changes in claim processing requirements based on payer policies and reimbursement guidelines.</li> <li>Collaborate with cross-functional teams to implement optimization solutions and new edits. </li> <li>Monitor and evaluate the performance of edits, making data-driven recommendations for further enhancement. </li> <li>Ensure compliance of edits with industry standards and regulations. </li> <li>Conduct testing and validation to ensure new edits function accurately and effectively. </li> <li>Analyze trends and patterns to predict future requirements and challenges in claim processing. </li> <li>Produce detailed reports and presentations to communicate findings, analytics, and recommendations. </li> <li>Travel domestically and internationally; 25-50%.</li> </ul> Required Qualifications: <ul> <li>Bachelor's Degree</li> <li>3-5 years of experience in healthcare operations (i.e. revenue cycle management, provider, payer, vendor).</li> <li>Expertise in healthcare billing operations.</li> </ul> For this US-based position, the base pay range is $93,150.00 - $142,283.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Process Analyst

Tulsa Welding School

Director of Training (Welding)

Ascension

LPN Licensed Practical Nurse Neuro Stepdown

The Financial Counseling Team Lead will be responsible for supervising the workflow and day-to-day activities of the team. The Team Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Lead must be able to proactively monitor daily work flow and staff productivity while adhering to R1’s key revenue performance and quality metrics. Here’s what you will experience working as a Financial Counselor: <ul> <li>Assist in establishing and implementing departmental initiatives. </li> <li>Develop and coach team members in skills and process to promote quality. </li> <li>Measure and monitor staffing levels, assign duties and responsibilities as appropriate. </li> <li>Complete performance evaluations, and track time and attendance. </li> <li>Prepare, analyze, and provide daily, weekly, and monthly productivity metrics. </li> <li>Facilitate daily stand ups. </li> <li>Troubleshoot and resolve issues with client concerns with a sense of urgency. </li> <li>Train and educate staff on new process changes. </li> <li>Fill in production gaps when needed. </li> <li>Other duties as assigned. </li> </ul> Required Qualifications: <ul> <li>High School Diploma or GED. </li> <li>Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook. </li> <li>Excellent written and verbal communication skills. </li> <li>Ability to work well independently and in teams. </li> <li>Good project management skills. </li> <li>Ability to prioritize, multi-task and work in a fast-paced, high volume environment. </li> <li>Demonstrates strong leadership qualities and good decision-making abilities. </li> <li>Positive Attitude. </li> <li>Must meet performance standards. </li> </ul> Desired Qualifications: <ul> <li>Revenue cycle experience. </li> <li>Call Center experience. </li> <li>Associates degree. </li> <li>Medical terminology. </li> </ul> For this US-based position, the base pay range is $16.88 - $25.51 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>#TJ2022 #healthcare #customerservice

Financial Counseling Team Lead

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The Market General Manager will serve as the client facing executive responsible for driving growth, account management, and overall client experience across 100+ Acute Provider Client Key responsibilities include establishing and maintaining trusted relationships and expanding our partnerships through selling new solutions. This person will be responsible for leading their team to the achievement of key performance indicators, including quota targets, client retention, and satisfactory NPS. They will lead the sales and client experience team aligned to the region, providing support, career development, and mentorship to the team. To thrive in this role, you must have a dynamic personality that approaches external relationships from the client’s perspective using effective and proactive communication, analytical skills, executive presence, and daily leadership. The Market General Manager will be tasked with various project leadership opportunities that require a high level of cross-collaboration with leaders and teams across multiple organization units.RESPONSIBILITIES<ul> <li>Client Relationship/Management: 30%</li> <li>Leadership across over sales leaders; supporting cross-sell and net new logo growth 30%</li> <li>Leadership across R1 Operations and Delivery to drive desired client outcomes: 20%</li> <li>Leadership across the Client Experience team to drive retention, satisfactory NPS, and market/industry leadership: 20%</li> <li>Collaborate with sales and operational SMEs to drive high-impact, intelligence-led client meetings.</li> <li>Collaborate cross-functionally with key business stakeholders (Finance, Legal, Operations, Global) to ensure operational excellence and client satisfaction, retention, and growth.</li> <li>Establish and communicate goals, objectives, and action plans related to clients’ revenue and book of business.</li> <li>Serve as key partner to operations in driving year-over-year revenue across client portfolio.</li> <li>Participate in the contracting and contract renewal process.</li> <li>Provide leadership and act as key escalation contact within their region and the Client Experience team overall, including having direct report(s).</li> <li>Oversee regional strategic planning.</li> <li>Lead the strategic direction, quality assurance, and consistency of Business reviews.</li> <li>Follow best-practice account management and client experience methodologies.</li> <li>Recruit talent when necessary to grow the team and backfill promotions and attrition.</li> </ul>REQUIRED QUALIFICATIONS<ul> <li> 15+ years of account management, healthcare consulting, client experience management, and/or revenue cycle operations consulting experience</li> <li>Proven track record of consultative sales and hitting quota targets</li> <li>Experience leading and engaging with VP and C-Suite level client decision-makers</li> <li>Healthcare revenue cycle and revenue integrity experience working with acute care provider organizations</li> <li>Exceptional written and verbal communication skills</li> <li>Outstanding organization, prioritization skills, and execution skills</li> <li>Bachelor’s degree</li> <li>Proficiency with Microsoft Office, including essential-to-intermediate Excel functions and familiarity with Salesforce</li> <li>Ability to travel up to 50% </li> </ul>For this US-based position, the base pay range is $275,000.00 - $346,292.44 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

SVP Growth and Client Services

<h3>Details </h3><ul> <li> Department: Post Anesthesia Care Unit</li> <li> Schedule: Multiple Shifts Available<ul> <li>Full Time Day Shift, Monday through Friday, 7:30am-8:00pm, Days TBD</li> <li>Full Time Evening Shift, Monday through Friday, 11:00am-7:30pm</li> </ul> </li> <li> Hospital: Ascension St. John Jenks</li> <li> Location: Jenks, OK</li> </ul><h3>Benefits </h3>Paid time off (PTO) Various health insurance options &amp; wellness plans Retirement benefits including employer match plans Long-term &amp; short-term disability Employee assistance programs (EAP) Parental leave &amp; adoption assistance Tuition reimbursement Ways to give back to your communityBenefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.<h3>Responsibilities </h3>Provide direct nursing care for anesthetized patients in the immediate post-operative or post-procedural period.<ul> <li>Follow aseptic sterile technique according to Association of Perioperative Registered Nurses / American Society of Peri Anesthesia Nurses (AORN/ASPAN) standards.</li> <li>Evaluate patient's responses to treatments and interventions.</li> <li>Manage patient's pain.</li> <li>Anticipate case-specific needs based on knowledge of procedure(s) performed and pathophysiology.</li> </ul><h3>Requirements </h3>Licensure / Certification / Registration:<ul> <li>Registered Nurse credentialed from the Oklahoma Board of Nursing obtained prior to hire date or job transfer date required.</li> <li>One or more of the following required: <ul> <li>Advanced Life Support obtained within 6 Months (180 days) of hire date or job transfer date. American Heart Association or American Red Cross accepted.</li> <li>BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date. American Heart Association or American Red Cross accepted.</li> </ul> </li> <li>Pediatric Advanced Life Support preferred. American Heart Association or American Red Cross accepted.</li> </ul>Education:<ul><li>Diploma from an accredited school/college of nursing OR Required professional licensure at time of hire.</li></ul><h3>Why Join Our Team </h3>Ascension St. John has been serving Northeast Oklahoma with compassionate, personalized care since 1926. Join more than 7,000 associates and find a rewarding healthcare career at one of our 6 hospitals and numerous other sites of care. When you join our care teams, you join a team dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve.Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.<h3>Equal Employment Opportunity Employer </h3>Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf" target="_blank">EEO Know Your Rights (Spanish)</a> poster.As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.<a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Non-Discrimination Notice</a>Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.<h3>E-Verify Statement </h3>This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">E-Verify</a>

RN Registered Nurse - Post Anesthesia Care Unit

Macy's

Warehouse Associate, Tulsa - Full Time (2042)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Ops Lead, you will interact daily with our Performance Management team, site leaders and Shared Service teams. You will be expected to leverage your revenue cycle expertise to help identify opportunities to minimize defects and improve process outcomes, while demonstrating an ability to produce customer-ready deliverables and solid judgement when solving problems. Some of your work products will include financial analyses, process performance reports, process flows, group meeting facilitation, and client relationship development. The ideal candidate will be a high-performing hands-on individual who has proven delivery with a strong understanding of revenue cycle and technology. You will have excellent communication skills, attention to detail and the ability to form the big picture. You likely thrive under pressure and see ambiguity and uncertainty as your opportunity to solve problems, innovate and deliver.You will be expected to work both independently and as part of a team within a highly matrixed work environment. This is truly an exciting time of transformation and provides tremendous opportunity for lasting impact and influence. Here’s what you will experience working as a Senior Ops Lead:<ul> <li>Actively build and participate in the operational rhythm of the business including appropriate communication, insight and incident management</li> <li>Partner across teams and with key stakeholders to simplify processes, policy and align procedures to changing business models/priorities</li> <li>Leverage real-world understanding of healthcare revenue cycle processes and be an expert and trusted agent of communication to drive both accountability and prioritization of critical operational processes</li> <li>Additionally, you will use data to generate key insights including variances to best practice, current maturity and performance, adoption levels, and pain points</li> <li>Ensure that monitoring and controls are relevant and driving accountability across the organization</li> <li>Deliver analysis on Key Performance Indicators (KPIs) that ensure transparency to performance metrics and tracking toward delivery of company financial commitments</li> <li>Provide ad hoc analysis to leadership to help articulate performance trends</li> <li>Develop process solutions through automation, standardization, and innovation</li> <li>Participate in cross-functional collaboration discussions to drive KPI improvement</li> </ul> Required Skills:<ul> <li>Shared Services and/or Operations experience</li> <li>Minimum 4 years of Physican Revenue Cycle Management experience</li> <li>Obtained bachelor’s degree in accounting, Finance, business Administration, Healthcare Administration, or equivalent work experience</li> <li>Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others</li> <li>Attention to detail, highly organized and strong process-focused aptitude</li> <li>Possess strong leadership and organizational skills and can positively influence others</li> <li>Ability to think creatively, be analytically minded, objective and independent</li> <li>Demonstrated ability to negotiate and provide alternative business solutions</li> <li>Proficiency in Excel, PowerPoint, SQL or Snowflake</li> <li>Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed</li> </ul>For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Sr. Ops Lead

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team in Twilio’s R&amp;D organization as our new Learning and Experience Manager, reporting into the Director, R&amp;D, Learning and Development. About the job Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences. Twilio’s R&amp;D team is looking for their Learning Experience Manager (Content Development &amp; Instructional Design) on the Learning and Development team to create engaging, interactive, and effective learning experiences that empower Twilio’s R&amp;D organization with the knowledge they need to succeed. This role will focus on content development and instructional design, ensuring that complex topics are transformed into structured, impactful learning materials. The ideal candidate will apply best practices in instructional design, leverage multimedia and gamification strategies, and work closely with subject matter experts (SMEs) to design high-quality learning experiences specific to R&amp;D functions. Success in this role will be measured by learner engagement, feedback, and the adoption of training programs, fostering a culture of continuous learning and innovation. Be part of a forward-thinking organization that values innovation and employee growth, where you have the opportunity to contribute directly to the learning culture and support meaningful change across Twilio’s R&amp;D organization. You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Operations, central L&amp;D, and Human Resources to craft a thoughtful design and contribute to comprehensive learning initiatives within Twilio’s R&amp;D organization. If you are excited about building and contributing to a high-performing L&amp;D team within Product Operations, this is the opportunity for you. Responsibilities In this role, you’ll be responsible for: <ul> <li> Creates Engaging Learning Content – Develop interactive eLearning, microlearning modules, and video-based training to enhance learning experiences.</li> <li> Collaborates with SMEs &amp; Stakeholders – Partners with Engineering, Product, UX, and TPM to translate complex technical topics into digestible training and content for broad use within corporate repositories and intranets.</li> <li> Designs Self-Paced &amp; Instructor-Led Learning – Balances asynchronous and live training approaches, incorporating multimedia content like videos, animations, and interactive simulations.</li> <li> Ensures Accessibility &amp; Engagement – Uses gamification, multimedia, and diverse formats to accommodate different learning styles and needs in a remote-first environment.</li> <li> Manages Learning Systems &amp; Tools – Administers LMS, tracks enrollments and completions, and reports learning impact for optimization.</li> <li> Owns Stakeholder Communication – Keeps teams informed about training initiatives, schedules, and updates for alignment across functions.</li> <li> Oversees Training Logistics – Coordinates live sessions, workshops, and virtual rollouts, integrating with corporate tools for seamless learning experiences.</li> <li> Drives Onboarding &amp; Continuous Training – Designs structured onboarding frameworks and continuous enablement programs to upskill R&amp;D teams in technical expertise and customer engagement.</li> <li> Develops PDLC &amp; Documentation Training – Creates structured learning plans on the Product Development Lifecycle (PDLC) framework, governance, and best practices for writing critical product and technical documents for all responsible roles.</li> <li> Measures &amp; Optimizes Learning Impact – Tracks and reports learning effectiveness, engagement, and feedback to drive continuous improvement.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li> Education: Bachelor’s degree in a relevant field (e.g., Education, Human Resources, Business Administration, or a related discipline).</li> <li> Experience:</li> <ul> <li>Minimum of 5-7 years of experience in Learning and Development, Training, or Organizational Development, preferably in an R&amp;D or technology-driven environment with a preference for experience working with or within a Product Operations function</li> <li>Proven track record of designing and delivering successful learning programs.</li> <li>Experience in designing and implementing training programs, particularly in technical fields or within R&amp;D organizations.</li> <li>Strong instructional design background - expertise in Articulate 360, Captivate, Rise, Camtasia or similar tools.</li> <li>Knowledge of learning analytics to track content effectiveness.</li> <li>Experience in learning theories/concepts and engagement strategies.</li> <li>Familiarity with AI-driven learning personalization and adaptive learning tools is a plus.</li> <li>Experience overseeing large scale projects and events.</li> </ul> <li> Technical Skills: Understanding of the Product Development Lifecycle and RACI frameworks. Ability to create technical training materials for Engineering, Product, TPM, etc. teams.</li> <li> Communication Skills: Exceptional verbal and written communication skills with the ability to convey complex concepts clearly and engagingly.</li> <li> Creativity and Innovation: Strong ability to develop programs that foster a culture of creativity and innovation through learning activities such as hackathons and workshops.</li> <li> Analytical Skills: Ability to assess training needs and measure the effectiveness of learning initiatives through data analysis and feedback mechanisms.</li> <li> Learning Technologies: Familiarity with e-learning platforms, Learning Management Systems (LMS), and other digital tools.</li> <li> Project Management: Experience in managing training projects, including planning, execution, and evaluation.</li> <li> Cultural Competence: Understanding of diverse learning styles and cultural differences to create inclusive training experiences.</li> <li> Leadership Influence: Ability to influence at manager levels of the organization and across functions.</li> <li> Passionate about learning and development: Continuous improvement mindset.</li> </ul> Collaborative and Adaptable: Able to work effectively in a fast-paced, dynamic R&amp;D environment. <ul> <li> Continuous Learning: Commitment to personal and professional development, staying updated on industry trends and best practices.</li> </ul> Location This role will be remote,but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $126,000.00- $157,500.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $133,400.00- $166,700.00</li> <li>Based in the San Francisco Bay area, California: $148,200.0- $185,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

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