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Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. <br> The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals. <br> Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.  <br> As the Senior Director of Clinical Product Strategy, Body (Obesity and Metabolic Health), you will be the clinical leader on a cross-functional team that builds best-in-class patient experiences, products, and services at Ro. You’ll use your medical expertise, clinical product experience, research skills, and understanding of cardiometabolic medicine and care delivery innovation to harness the power of technology to help patients achieve their desired health goals.  <br> Daily, you will partner closely with the Body steering committee as well as colleagues in Product, Marketing, Legal, and Operations to create the best, most effective, convenient, and trusted healthcare experience at scale for our patients. You will also collaborate with stakeholders on other teams – ranging from Corporate Strategy to Quality &amp; Safety – to push forward what it looks like to deliver high-quality care at scale within obesity, weight management and metabolic health. You’ll also be responsible for liaising with our clinical advisory and Ro-affiliated provider groups. <br> Who are you? That's a great question. You have a strong background in building digital products and services for patients and you have taken care of patients, but you're not a traditional provider. You think outside the box. You understand the clinical and psychological aspects of patients, and you thrive in an environment where you can innovate on behalf of patients and providers. You enjoy helping people and staying current with all the latest research and industry trends. You embrace technology as a way to scale high-quality healthcare and to do it on the patient’s terms—where and when they need it. You are a strong advocate for patient empowerment through education and access. <h3>What You'll Do</h3> <ul> <li> <b>Lead all aspects of clinical work to build and improve our Obesity, Weight Management and Metabolic Health products and services</b> (encompassing diagnostics, care delivery, and physical product innovation)</li> <li>Optimize patient and provider experience across weight management by optimizing patient intake questions, clinical guidelines, and protocols across all offerings</li> <li>Be the clinical leader on a cross-functional team and provide clinical input into Product, Design, Marketing, Strategy, etc.</li> <li>Serve as an internal expert on all aspects of Overweight and Obesity Care, Weight Management and Metabolic Health</li> <br> <li> <b>Serve as the Body clinical champion for Ro’s affiliated provider practice</b> (encompassing MDs/DOs, NPs, and RNs)</li> <li>Communicate with and train providers on the platform on new offerings and best practices in Obesity and Weight Management healthcare</li> <li>Act as advocates for both patients and providers interacting on our platform</li> <li>Partner with teams (e.g., Quality and Safety) and the provider group to optimize care delivery, quality, and safety</li> <li>Collaborate with internal research team and external advisors to continuously improve care delivery across conditions</li> <br> <li> <b>Support the Obesity and Weight Management strategy roadmap</b> </li> <li>Evaluate new offerings, partnerships, and corporate development opportunities from the clinical lens</li> <li>Monitor and evaluate new clinical and industry developments</li> <li>Partner with Innovation R&amp;D, Insights, and Product Innovation teams to develop new physical product offerings, products, and services for patients</li> </ul><h3>What You'll Bring to the Team</h3> <ul> <li>MD or DO plus at least 5+ years of post-graduate training direct patient care experience; residency completion required; preference given to board-certified obesity medicine specialists, endocrinologists, internal medicine, and family medicine physicians </li> <li>Prior experience working with product managers and product designers required</li> <li>Prior experience working with in industry, particularly in care delivery innovation or virtual care platform preferred</li> <li>Strong desire to innovate and design new ways of delivering care in order to provide high-quality care at scale</li> <li>Adept at mastering new systems (technology) to communicate and execute deliverables</li> <li>Comfort with using data and analysis to drive decision-making and optimization of the patient experience</li> <li>Strong empathy for patients and desire to build patient-centric care experiences</li> <li>Strong literature search and communication skills, including writing</li> <li>Familiarity with interpreting and applying medical guidelines and understanding risk management concepts</li> <li>Appreciation of technology’s ability to reduce costs and increase access on a national scale</li> <li>People management experience and skills</li> </ul><h3>We've Got You Covered:</h3> <ul> <li>Full medical, dental, and vision insurance + OneMedical membership</li> <li>Healthcare and Dependent Care FSA</li> <li>401(k) with company match</li> <li>Flexible PTO</li> <li>Wellbeing + Learning &amp; Growth reimbursements</li> <li>Paid parental leave + Fertility benefits</li> <li>Pet insurance</li> <li>Student loan refinancing</li> <li>Virtual resources for mindfulness, counseling, and fitness</li> </ul>The target base salary for this position ranges from $287,000 to $357,000, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.  <br> Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). <br> At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. <br> See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

Senior Director, Clinical Product Strategy (Obesity & Metabolic Health)

<h3><strong>About Us</strong></h3>  <a href="http://usenourish.com/" target="_blank">Nourish</a> is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.   Nourish is addressing this healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.   We launched three years ago and already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states.   We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.   Learn more about us in TechCrunch <a href="https://techcrunch.com/2023/01/20/with-a-focus-on-patients-with-chronic-illness-nourish-hopes-to-help-americans-eat-better/" target="_blank">here</a> and read about our recent Series A <a href="https://www.businesswire.com/news/home/20240327148762/en/Nourish-Raises-35M-Series-A-to-Expand-Access-to-Registered-Dietitians" target="_blank">here</a>.  <h3><strong>About the Role</strong></h3> <p>Reporting directly to our <a href="https://www.linkedin.com/in/karinsegovia/" target="_blank">Credentialing Lead</a>, the Credentialing Associate will support all credentialing operations at Nourish, including assisting with day-to-day tasks, maintaining and optimizing workflows, developing net-new processes as we expand into new payers and functions, and helping to ensure the credentialing process runs smoothly.</p> <p>This role is critical for many of Nourish’s core operations; you’ll get the chance to work cross-functionally with our RCM, Payer Ops, Clinical Ops, and Customer Experience teams. The work you do will positively impact all stakeholders at Nourish—our patients (ensuring they get the life-changing care they need), our dietitians (providing a seamless credentialing experience), our payers, and more.</p> <p>This role is full-time and open to remote or in Nourish’s NYC office in the heart of Union Square.</p> <h3><strong>Key Responsibilities:</strong></h3> <ul> <li>Own the end-to-end cycle completion of credentialing applications for new and/existing providers under our contracts, ensuring all requirements are met for successful enrollment.</li> <li>Assist in building NCQA compliant ongoing monitoring and delegation programs for the Nourish network of RDs.</li> <li>Support efforts to streamline existing credentialing processes by providing suggestions for automation or new tools, optimizing individual steps, and ensuring smooth workflows.</li> <li>Develop SOPs (detailed guides) for new payer contracts (detailed guides) and other credentialing processes, and own the implementation across the team..</li> <li>Collaborate with team members to prioritize tasks and meet deadlines for application execution and follow-ups. Assist in managing/uptraining our contract credentialing team.</li> <li>Help track credentialing metrics and report on progress, roadblocks, and other updates; provide suggestions on how to make our reporting more robust &amp; actionable.</li> <li>Provide direct support to our dietitians and payers, and own/manage all RD credentialing communications Assist in managing RD and payer inquiries</li> <li>Communicate effectively with cross-functional teams to share updates, reprioritize work, and gather input as needed..</li> </ul> <h3><strong>We’d love to hear from you if:</strong></h3> <ul> <li>You have <strong>2+ years of experience </strong>in a credentialing and/or provider enrollment role.</li> <li>You are <strong>familiar with credentialing processes</strong> and payer and accreditation requirements.</li> <li>You are an <strong>effective communicator</strong> and enjoy collaborating with people across different roles and teams.You are meticulously organized and detail-oriented.</li> <li>You are <strong>tech-savvy</strong> and open to learning and using new technologies.</li> <li>You are <strong>flexible and adaptable</strong> when facing new challenges and circumstances.</li> <li> You’re<strong> proactive and eager to learn</strong>. You seek opportunities to take ownership of tasks and enjoy problem-solving when challenges arise.  </li> <li>You <strong>thrive in a dynamic environment</strong>. You’re energized by a rapidly improving (and thus changing) workplace.</li> </ul> <h3><strong>More Information</strong></h3>  <a href="#">Interview Process</a><br><a href="https://www.notion.so/Mission-Vision-Success-75c1aed3850a4c59b8e7d1df101832ab?pvs=21" target="_blank">Mission &amp; Vision &amp; Success</a>  <a href="https://www.notion.so/Nourish-Clinical-Philosophy-7687ecbddc064a5ca5cce0ed780c0ced?pvs=21" target="_blank">Nourish Clinical Philosophy</a> <a href="https://www.notion.so/Values-84cef6ac8c384f4d8f595a8c0061c62c?pvs=21" target="_blank">Values</a> <a href="https://www.notion.so/Why-Nourish-Exists-84442a27abc34e2b95b2ad3d3dfb1214?pvs=21" target="_blank">Why Nourish Exists</a> <a href="https://www.notion.so/Team-c48f74ebc0674f668e20bb1313f0c2eb?pvs=21" target="_blank">Team</a> <a href="https://www.notion.so/Compensation-Benefits-38e34a54930f45cf93f41fd7f7e28a83?pvs=21" target="_blank">Compensation &amp; Benefits</a>  <a href="https://www.notion.so/How-We-Work-a461b591089f412dbc2c55ab7167f74e?pvs=21" target="_blank">How We Work</a><br><br> <p><strong><em>Please note that you must be legally authorized to work in the U.S. for this position. </em></strong></p> <p>#LI-REMOTE #LI-HYBRID</p>

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