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<h1>Principal Data Engineer</h1> <a href="https://careers-americas.icims.com/jobs/17194/principal-data-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Data Engineer to join our Go-To Market Data Engineering (GTM-DE) team which is responsible for building our data lake, maintaining our big data pipelines / services and facilitating the movement of billions of messages each day. We work directly with the business stakeholders and plenty of platform and engineering teams to enable growth and retention strategies at Atlassian. We are looking for an open-minded, structured thinker who is passionate about building services that scale. On a typical day you will help our stakeholder teams ingest data faster into our data lake, you’ll find ways to make our data pipelines more efficient, or even come up ideas to help instigate self-serve data engineering within the company. Then you will move on to building micro-services, architecting, designing, and enabling self serve capabilities at scale to help Atlassian grow. We are a team with little legacy in our tech stack and as a result you’ll spend less time paying off technical debt and more time identifying ways to make our data usable and improve our users experience. As a Principal Data Engineer in the GTM-DE team, you will have the opportunity to apply your strong technical experience building highly reliable services on managing and orchestrating a multi-petabyte scale data lake. You enjoy working in a fast paced environment and you are able to take vague requirements and transform them into solid solutions. You are motivated by solving challenging problems, where creativity is as crucial as your ability to write code and test cases. On your first day, we'll expect: <ul> <li>You have 12+ years of experience in a Data Engineer role as an individual contributor.</li> <li>You have at least 2 years of experience as a tech lead for a Data Engineering team.</li> <li>You are an engineer with a track record of driving and delivering large (multi-person or multi-team) and complex efforts.</li> <li>You are a great communicator and maintain many of the essential cross-team and cross-functional relationships necessary for the team's success.</li> <li>Experience with building streaming pipelines with a micro-services architecture for low-latency analytics.</li> <li>Experience working with varied forms of data infrastructure, including relational databases (e.g. SQL), Spark, and column stores (e.g. Redshift)</li> <li>Experience building scalable data pipelines using Spark using Airflow scheduler/executor framework or similar scheduling tools.</li> <li>Experience working in a technical environment with the latest technologies like AWS data services (Redshift, Athena, EMR) or similar Apache projects (Spark, Flink, Hive, or Kafka).</li> <li>Understanding of Data Engineering tools/frameworks and standards to improve the productivity and quality of output for Data Engineers across the team.</li> <li>Industry experience working with large-scale, high-performance data processing systems (batch and streaming) with a "Streaming First" mindset to drive Atlassian's business growth and improve the product experience.</li> </ul> We'd be super excited if you have <ul> <li>Built and designed Kappa or Lambda architecture data platforms and services.</li> <li>Experience implementing Master Data Management (MDM) solutions.</li> <li>Built pipelines using Databricks and is well-versed with their APIs.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $163,400 - $217,800 Zone B: $147,000 - $196,000 Zone C: $135,600 - $180,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17194/principal-data-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Data Engineer

<h1>Principal Business Value Advisor, West AMER</h1> <a href="https://careers-americas.icims.com/jobs/15511/principal-business-value-advisor%2c-west-amer/job?mode=apply" target="_blank">Apply for this job</a> We’re Atlassian and help businesses transform and reinvent new ways of working for teams around the world, which is why 83% of Fortune 500 companies use our solutions. We're able to hire eligible candidates for this role who are located anywhere the United Kingdom. The Business Value Advisory practice focuses on our most strategic accounts globally, working with customers to identify and quantify the value of using Atlassian’s solutions and effectively articulate how and why they can help our customers succeed. This is a unique opportunity to join a growing team as we scale this critical capability and creatively reinvent the future of value selling using generative AI. If this sparks your interest, apply today and chat with our friendly recruitment team further. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. You will be partnering closely with Enterprise Sales, Solution Engineering, Advisory Services and Marketing teams to provide exceptional consultative support to a select number of our largest customers, while also identifying enablement and coaching opportunities to build and mature our overall value-selling framework. You will utilise your extensive knowledge and experience in consultative value discovery, industry research, and financial modeling to deliver exceptional value in customer engagements through prescriptive insights and employing best-practice methodologies. In this role, you’ll get to: <ul> <li> BUILD <ul> <li>Be an important part of scaling the practice, which is designed to mature our engagement with our largest, most strategic customers by overlaying our sales teams with business value subject matter expertise.</li> <li>Help evolve our practice through iteration of existing financial models which drives scalable use, and through contributing to the development of the art of value consulting in Atlassian.</li> </ul> </li> <li> ENGAGE <ul> <li>Work with executive-level stakeholders from our customers to create compelling, credible and defendable business cases centered on the return on investment of Atlassian’s solutions.</li> <li>Leverage internal and external research around our customers' business drivers, market/industry trends, and Atlassian product capabilities to deliver these customised business cases to an executive audience.</li> </ul> </li> <li> LEAD <ul> <li>Provide thought leadership and expertise on business value at conferences and events</li> <li>Identify, lead, and contribute to the creation and enablement of new resources and assets to support the field (best practices, value-selling support, financial models etc. )</li> <li>Collaborate with sales enablement to establish and provide enablement training on how direct sales and channel partners can best leverage value-based content and collateral for success in their sales pursuits</li> </ul> </li> </ul> You will report to the Head of Business Value &amp; Trust at Atlassian and into the Global Solutions function, collaborating with teams around the world. Travel up to 15-20% may be required for this role. Expect to travel ~4-6 per year to internal events like sales kickoffs and team events, of which ~1-2 per year could require international travel to other major geographies (ie. APAC or EMEA). Expect customer-facing travel for onsite customer meetings within your territory, as customer demand for in-person meetings grows. Must Have: <ul> <li>7+ years of experience in value consulting, or management consulting / strategy consulting from a top tier consultancy, with exposure to cloud technologies and digital transformation initiatives</li> <li>Strong analytical and problem solving skills essential</li> <li>Ability to thrive in a rapidly evolving and fast-paced environment</li> <li>Strong ability to navigate, work and collaborate successfully in a matrix sales organisation</li> <li>Strong influencing skills are a must</li> <li>Excellent written and verbal communication skills</li> <li>Must be a self-starter and have the ability to self-manage against goals</li> <li>Able to bring clear structure in complex situations and to confidently navigate ambiguity</li> <li>Strong and thoughtful storyteller to craft and communicate to CxOs</li> <li>Strong ability to quantify insights and deliver recommendations to CxOs</li> <li>Strong appetite to work in a consultative, strategic selling environment within the Technology and Enterprise Software industry</li> </ul> Nice Have: <ul> <li>Familiarity with Atlassian's solutions</li> <li>Experience with workflow management tools, service management tools or collaboration tools</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $157,500 - $210,000 Zone B: $141,800 - $189,000 Zone C: $130,700 - $174,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15511/principal-business-value-advisor%2c-west-amer/job?mode=apply" target="_blank">Apply for this job</a>

Principal Business Value Advisor, West AMER

Airtable

Technical Sourcer (Contract)

<h1>Principal Data Scientist</h1> <a href="https://careers-americas.icims.com/jobs/15764/principal-data-scientist/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. In this role, you will: <ul> <li>Collaborate on a variety of product and business problems with a diverse set of cross-functional partners, become a trusted strategic partner, and build credibility through the structure and clarity of your work.</li> <li>Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.</li> <li>Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.</li> <li>Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.</li> <li>Partner with cross-functional teams to inform, influence, and execute strategy decisions</li> <li>Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.</li> <li>You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.</li> <li>You will use storytelling techniques to communicate insights broadly, including to company leadership teams.</li> </ul> Minimum Qualifications / Your background: <ul> <li>8+ Years of Experience in Data Science or related fields</li> <li>Proficiency in SQL AND another data manipulation programming language (e.g Python, R)</li> <li>Expertise at telling stories with data and familiarity with at least one visualization tool (e.g. Tableau, R-Shiny, Microstrategy, SAP Business Objects, Looker, etc.)</li> <li>Expertise in applying a broad variety of statistical concepts (e.g. regressions, A/B tests, clustering, probability) to business problems and a strong sense of when to adapt/combine approaches to suit the problem at hand</li> <li>Experience driving projects or programs that have had a proven impact on business strategy and performance through your analytics skills</li> <li>A proven track record for crafting analysis into well-written and persuasive content</li> <li>Experience advising, presenting to and serving as a thought partner to senior executives</li> </ul> Desirable Qualifications <ul> <li>10+ Years of Experience in Data Science or related fields</li> <li>An understanding of the SaaS business model and key metrics</li> <li>Experience in developing insights for Chat, Search or LLM-based products</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $201,300 - $268,400 Zone B: $181,200 - $241,600 Zone C: $167,100 - $222,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15764/principal-data-scientist/job?mode=apply" target="_blank">Apply for this job</a>

Principal Data Scientist

<h1>Principal Technical Program Manager - Developer Productivity</h1> <a href="https://careers-americas.icims.com/jobs/16835/principal-technical-program-manager---developer-productivity/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position within the United States. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in the United States. Your future team We're hiring a Principal Technical Program Manager, reporting to our Head of Technical Program Management for Developer Productivity. As a Principal Technical Program Manager, you will help shape our Technical Program Management organisation as a senior individual contributor. The goal is to steer our Engineering organisation through growth and remove barriers in the journey towards our long-term goals. You will have a unique challenge of finding agreement by creating guardrails and removing barriers to help our engineering teams accelerate. What you'll do <ul> <li>Lead several initiatives to support Developer Productivity across our large scaling Engineering teams.</li> <li>Understand business objectives and translate them into technical systems problems that need to be prioritised solved in the current business environment through programs</li> <li>Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.</li> <li>Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.</li> <li>Manage complex dependencies and projects with a broad scope across the company</li> </ul> Your background <ul> <li>7+ years of program leadership experience on software teams, in an Engineering or Development Manager, Technical Program Manager, or Platform Product Manager capacity</li> <li>Experience in software development and leading complex engineering projects that work through large-scale company wide challenges, spanning multiple technical teams</li> <li>Expertise in setting the vision and developing program roadmaps, including making important decisions to keep projects on track, managing and mitigating risks and dependencies, and driving adoption and change</li> <li>Experience partnering with Executive sponsors and engineering partners; including Executives, Senior Architects, and Senior Engineering Managers</li> <li>You'll have a product thinking mindset that always has the customer (internal and external) front of mind in everything you do</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,100 - $266,800 Zone B: $180,100 - $240,100 Zone C: $166,100 - $221,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16835/principal-technical-program-manager---developer-productivity/job?mode=apply" target="_blank">Apply for this job</a>

Principal Technical Program Manager - Developer Productivity

<h1>Chief of Staff to Head of Product Work Management</h1> <a href="https://careers-americas.icims.com/jobs/13606/chief-of-staff-to-head-of-product-work-management/job?mode=apply" target="_blank">Apply for this job</a> <h4>Title: Chief of Staff to Head of Product Work Management</h4> <h4>Overview</h4> Atlassian products are used and loved by millions of users worldwide to drive innovation - be it outstanding software, electric cars, spaceships or robotic surgeries. Atlassian fuels the best teams to build products better and faster with world-class products like Jira, Trello, Confluence, Bitbucket and more. Atlassian's can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassian's have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <h4>The Role:</h4> We're Hiring a Chief Of Staff (CoS), to Support our Head of Product for Work Management for All. Our Work Management products, including Confluence, Loom, and Trello, empower all teams within organizations to effectively plan, track, communicate, and collaborate both within and across their teams. The primary objective is to enhance our customers' efficiency in teamwork while minimizing unnecessary tasks. The goal is to enhance our customers' efficiency and collaboration while minimizing unnecessary tasks. As Chief Of Staff (CoS), your role is critical - you will help to unlock new opportunities and act as an advisor and force multiplier for our ambitious growth objectives. You will provide strategic support in managing day-to-day operations, drive cross-functional alignment, and foster effective decision-making. You will serve as a trusted advisor and proxy to our Head of Product, collaborating closely with other functional leaders and senior executives across design, engineering, sales, and product marketing. This position will be responsible for enabling seamless communication, orchestrating key initiatives, and ensuring successful execution. This role necessitates leadership skills, organization , written and verbal communication, strategic thinking, and the capacity to excel in a fast-paced, dynamic environment. Some of the great work you will do: <ul> <li>Strategic Support: Collaborate with the Head of Product and executive team to define and execute Atlassian's strategic goals and initiatives, ensuring alignment across the organization. Assist with facilitating key business meetings and staying on-top of org-wide initiatives. </li> <li>Operations Optimization: Streamline operational processes, identify opportunities for efficiency gains, and drive effective resource allocation to enhance overall productivity. Identify areas for opportunity and set up operations, systems and teams when necessary. </li> <li>Cross-functional Collaboration: Facilitate collaboration and communication among different departments and teams, bridging gaps and fostering alignment. Stay Ultimately fostering a culture of transparency and shared goals.</li> <li>Project Management: Directing strategic business initiatives from development through successful execution, overseeing timelines, milestones, and deliverables to ensure successful outcomes.</li> <li>Executive Leader: Manage initiatives on behalf of the leader and team, echoing key priorities and planning action on next steps. Attend meetings, take notes and help prioritize to execute executive vision. </li> </ul> <h3>Your background: </h3> We don’t expect you to be able to tick every box. We prioritize culture and values fit above everything. If you tick a couple of the below boxes, great! Throw your hat in the ring and let’s go from there: <ul> <li>Solutions oriented leader with demonstrated success in leading high-impact, cross-functional programs in fast-growing organizations.</li> <li>Experience turning strategy into executable plans and driving high visibility projects. </li> <li>Experience diagnosing pain points and collaborating to provide solutions and actions that allow us to move forward on a common goal. </li> <li>Success leading without influence, earning trust with key stakeholders and serving as a proxy to augment the leader with the single purpose of making the TEAM successful. </li> <li>Relationship Manager, with an ability to navigate several organizations and leaders, bridging gaps and fostering collaboration. </li> <li>An analytic prowess, drive to support decisions with data, and the ability to make data digestible to varied audiences.</li> <li>Experience communicating complex concepts to a variety of audiences, connecting dots and people, and capturing and sharing important messages.</li> </ul> Qualifications <ul> <li>10+ years of relevant work experience in program management, operations, product management, or business strategy is required, including at least 1 year in a Chief of Staff role. </li> <li>Exceptional verbal, written, and facilitation skills, with experience in conducting meetings and interacting with an executive audience. </li> <li>This is a remote position, however to help our teams work together effectively, this role requires you to be located in the Pacific time zone.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $231,500 - $308,600 Zone B: $208,300 - $277,800 Zone C: $192,100 - $256,200 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. More about our benefits Whether you want to work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more. More about Atlassian Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company" target="_blank">Unleash the potential of every team</a>. Additional Information We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to <a href="#">atlassian-accommodations@atlassian.com</a> and someone will follow up shortly. All your information will be kept confidential according to EEO guidelines. If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you. Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our <a href="https://www.atlassian.com/company/careers/resources" target="_blank">Candidate Resource Hub</a>. Multiple options can be selected. <a href="https://careers-americas.icims.com/jobs/13606/chief-of-staff-to-head-of-product-work-management/job?mode=apply" target="_blank">Apply for this job</a>

Chief of Staff to Head of Product Work Management

Live Support Specialist

<h1>Program Manager, Scaled Customer Success Strategy</h1> <a href="https://careers-americas.icims.com/jobs/17386/program-manager%2c-scaled-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Position Overview: We are seeking a highly motivated Senior Program Manager for Customer Programs to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals by building innovative programs and scalable solutions to enhance CX effectiveness, increase product adoption, and ensure customer success. You will orchestrate and develop Customer Success programs in collaboration with Rev Ops, Enablement, CS, Product, and other teams, leading strategic and high-functioning work streams to deliver programmatic customer engagement activities. Your efforts will drive deep customer value realization, a highly renewable customer base, and strong customer advocacy. Key Responsibilities: <ul> <li>Strategic Program Leadership: Define, lead, and track the execution of strategic and operational programs, ensuring timely and successful outcomes.</li> <li>Mid-Market Customer Journey Enhancement: Develop and optimize the mid-market customer journey with a focus on digital-first strategies, leveraging scalable technology and tools.</li> <li>Digital Journey Development: Create and manage digital customer journeys, including content creation, curation, and measurement of success through robust metrics.</li> <li>Lifecycle Management: Design and implement lifecycle management processes and playbooks to drive customer success and retention.</li> <li>Specialist Program Support: Lead and support the development of specialist programs, ensuring their successful implementation and alignment with organizational goals.</li> <li>Playbooks for Success: Develop and maintain playbooks for key roles, including Advisory, Customer Success Managers, and Renewal Managers, ensuring consistency and effectiveness.</li> <li>GTM Strategy Execution: Drive the successful execution of the Global Customer Success GTM strategy, with a focus on enabling digital and mid-market motions.</li> <li>Change Management: Lead change management initiatives to facilitate the adoption of new processes, features, tools, and technology that enhance customer engagement and outcomes.</li> <li>Stakeholder Collaboration: Build strong relationships with internal and external stakeholders to align on objectives, foster collaboration, and achieve adoption goals.</li> </ul> Qualifications: <ul> <li>Experience: 3+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.</li> <li>Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.</li> <li>Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.</li> <li>Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.</li> <li>Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.</li> <li>Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.</li> </ul> Preferred Skills: <ul> <li>Experience with Atlassian products or similar collaboration tools.</li> <li>Knowledge of agile methodologies and practices.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,600 - $194,100 Zone B: $131,000 - $174,700 Zone C: $120,800 - $161,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17386/program-manager%2c-scaled-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a>

Senior Strategist, Scaled Customer Success

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe WSP Advisory Consulting Team are all about our customers and their post Go-Live journey. We create programs to help them drive business value from their Workday applications. We deliver a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.About the RoleWe are seeking people who love to help customers overcome Financial technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.<h2>Our team members:</h2><ul> <li>Expertly and consistently provide excellent customer service</li> <li>Engage customers to quickly understand business requirements</li> <li>Share their broad experience with industry practices</li> <li>Adapt and succeed independently in complicated situations</li> <li>Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions</li> <li>Support multiple customers concurrently on short duration projects</li> <li>Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.</li> <li>Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day</li> <li>Partner with an Engagement Manager to deliver services that include:</li> <li>Feature Adoption Workshop</li> <li>Functional Review</li> <li>Health Check</li> <li>Expert Assist</li> </ul>About YouBasic Qualifications (SR): ​<ul> <li>5 years of IT implementation experience</li> <li>5 years of functional experience in Financials in Workday </li> <li>1-3 years of software consulting experience </li> </ul>Other Qualifications<ul> <li>Demonstrated ability with one or more of the following areas: Procure to Pay, Supply Chain Management, Banking &amp; Settlement, Contracts to Cash, or Professional Services Automation</li> <li>Certified or ability to certify in Workday Financials Products and effectively deploy the solution</li> <li>Bachelor’s degree in finance, Accounting or Economics, and/or related experience</li> <li>Demonstrates an understanding of Financial ERP systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in areas of expertise and cross application features.</li> <li>Experience with influencing, interacting, and collaborating with senior leaders, internally and externally.</li> <li>Capable of leading and influencing design meetings toward an effective and collaborative outcome</li> <li>Ability to deliver and get results while managing to a project plan</li> <li>Excellent verbal and written communication skills.</li> <li>The ability to work on multiple engagements simultaneously.</li> <li>Ability to travel up to 25%.</li> </ul> Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please <a href="http://www.workday.com/en-us/company/careers/benefits.html" target="_blank">click here</a>.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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