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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth. This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international, trade and cash management services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc So, What would you like the power to do? Responsibilities: Work with Team, Business Partners and Clients to provide and promote quality service resolutions: <ul> <li>Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.</li> <li>Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.</li> <li>Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.</li> <li>Work with team, business partners and clients to provide and promote quality service solutions.</li> <li>Provide consistent service and keep clients informed on status of all outstanding enquiries.</li> <li>Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.</li> <li>Periodic analysis of client enquiry statistics to identify trends and recurring issues.</li> <li>Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.</li> <li>Market Trade Service initiatives, successes and strengths to new/existing clients.</li> <li>Provide back up support to the Trade Services team and be a team player.</li> <li>Drive Digitization, self serve, Opex, etc</li> <li>Deliver a world class client experience.</li> </ul> Skills: <ul> <li>Work experience of 8-10 years in a similar profile in a bank</li> <li>Strong persuasion/ client management skills.</li> <li>Track record gained through operational experience within the trade environment.</li> <li><h3> ·Good interpersonal and problem solving skills </h3></li> <li>Good verbal and written communication skills are essential for this role.</li> <li>Ability to thrive on challenges, work in high pressured environment and meet tight deadlines</li> <li>Good time management skills, Strong team player with good work ethics</li> <li>Ability to work independently as part of an elite team</li> <li>Attention to detail, Highly organized, Adapts easily to change</li> <li>Takes personal ownership and accountability of the work assigned</li> <li>Ability to build strong client relationships</li> <li>Friendly outgoing personality to deal with clients / business partners</li> <li>It will help to have an Operational Excellence mindset.</li> </ul>

Bank of America

Assistant Vice President - Client Service Specialist (Trade), Global Banking Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: The Global Banking application production support team is looking for a senior application support manager to lead the Global Payment support team in India Mumbai to maintain stability of production applications in a constant changing environment. Responsibilities: <ul> <li>Provide leadership to India application support team in delivering SME (expert level) production support for India payment applications.</li> <li>Sets strategic guidance, analysis, operational oversight over the management of India application production environments.</li> <li>Partner with the Global Banking Application Production Support, Application Development, Application Infrastructure Engineering, Platform Engineering/Architecture and other infrastructure teams to design/improve resiliency and stability of end-to-end environment to meet business objectives.</li> <li>Provide consultancy to downstream applications in India branches.</li> <li>Liaison with Business Users in problem determination, communication, and resolution.</li> <li>Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.</li> <li>Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates.</li> <li>Provide India stability metrics and reporting for global management.</li> <li>Support triage for escalated issues.</li> </ul> Your Background: <ul> <li>Minimum of 10+ years with hands-on experience in application support in the banking and finance industry.</li> <li>Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA.</li> <li>Proven leadership experience, ability to motivate teams and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver.</li> <li>Excellent communication (both written and oral) / interpersonal skills, confident and effective/ calm communicator in both technical and business forums with the ability to influence.</li> <li>Able to work well with people from various background and able to appreciate differences in the diverse environment.</li> <li>Ability to understand complex system interactions and break down into components and interface to enumerate failure scenario.</li> <li>Strong problem root cause diagnosis skills and desire to learn products, applications and technology.</li> <li>Experience in working with technical counterparts from different time zones.</li> <li>Incident management experience and ability to manage senior stakeholders through an issue.</li> <li>Highly motivated, creative, analytical thinker with excellent documentation skills.</li> <li>Strong business partnership skills – Able to build broad-based business relationships across the organization and skillfully influences colleagues to collaborate and promote ideas.</li> <li>Experience using Industry standard monitoring and ticketing tools like Remedy and Dynatrace.</li> </ul> Desired Skills: <ul> <li>Experienced in working with central bank / clearing house technical team is a definite advantage.</li> <li>Experienced in engagement with senior management, ability to shape opinions and actions of key stakeholders, gaining their trust and commitment to the desired outcome.</li> <li>Understanding Payment / Transactional processing.</li> <li>ITIL processes knowledge: Incident Management, Request Management, and Problem Management.</li> <li>Six Sigma / LEAN / Agile / Project management methodology experience will be beneficial but not required.</li> </ul>

Director, Global Banking, Senior Application Support Manager, Application Production Services & Engineering

Job Description: Overview Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals. BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America. Process Overview Global Markets Technology &amp; Operations provides end-to-end technology solutions for Global Markets businesses including Equities, Prime Brokerage, Interest Rates, Currencies, Commodities, Derivatives and Structured Products. Across all these products, solutions include architecture, design, development, change management, implementation and support using various enterprise technologies. In addition, GMT&amp;O provides Sales, Electronic Trading, Trade Work Flow, Pricing, Market Risk, Middle office, Collateral Management, Credit Risk, Post-trade confirmation, Settlement and Client service processes for Trading, Capital Markets, Wealth Management businesses. Increased demand for integrated and streamlined risk management solutions has resulted in a number of initiatives. The initiatives span across Market Risk Regulatory Reporting, VaR analysis, Limit Management, Issuer and Counterparty Risk management. Job Description A senior developer for an Application Developer position in Market Risk Technology, working on next-generation Big Data Processing, Administration, and Reporting suite of applications. Responsibilities <ul> <li>Have a good understanding of the E2E process of the application</li> <li>Have a good understanding of all aspects of Market Risk set of applications/initiatives that span across Market Risk Regulatory Reporting, VaR analysis, Limit Management, Issuer and Counterparty Risk management.</li> <li>Work with the QZ and Support groups to adhere to the release procedures</li> <li>Work with the Business Analysts during the UAT phase and support the UAT</li> <li>Work with the Production Support Team during the Production Release cycle and provide support for the release</li> </ul> Requirements <ul> <li> Education : BE/B Tech/MCA</li> <li> Certifications If Any NA</li> <li> Experience Range: 4-12 years</li> </ul> Foundational skills <ul> <li>A strong experience on Python</li> <li>Python experience(OOPS, Data Structures, Algorithms, Multi Threading, ORM libraries, Web framework[DJango/Flask]</li> <li>UNIX programming and shell scripting</li> <li>Good SQL experience with Relational database[Sybase/Oracle] programming</li> <li>Strong unit test and debugging skills</li> <li>Proficient understanding of code versioning tools {{such as Git, Mercurial or SVN}}</li> </ul> Desired skills <ul> <li>Financial Services Industry experience</li> <li>Experience developing Risk-related systems, especially Market Risk</li> </ul> Work Timings: 11:00AM to 8:00PM Job Location: Mumbai/ Chennai

Software Engineer II B - GBS IND

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!\ Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview* The Cyber Threat Defense team has a global footprint and operates 24x7 leveraging follow-the-sun model. This is global role and candidate is expected to closely collaborate with other Cyber Defense teams based in different parts of the world on day-to-day basis. Job Description* The role is in the Cyber Threat Defense (CTD) team of the bank. Key responsibilities of this role include contributing to analyses of threat environment, respond to network cyber-attacks as per operating procedures to ensure security, continuity, and confidentiality of the information, and perform post incident analysis to continually improve the technical and process controls. Responsibilities* •Detect and respond to network cyber-attacks by leveraging bank’s best of the breed tools, processes and procedures, and your technical experience &amp; skills. •Perform analysis to determine timeline, tactics used by Threat Actors and impact of events and incidents and report to Cyber Incident Management team as per the process guidelines. •Briefs management and control SMEs on analysis and tactical responses identified in the review of threats, events, and incidents and collaborate to drive proactive control enhancements. •Collaborate with vendors and internal teams to fix any bugs, control issues or control upgrades. •Apply a proactive understanding of cyber security threats to prevent incidents, enhance controls, and drive enterprise change. Requirements* Education* - BE/B.Tech/MCA Experience Range* - 6+ Years Foundational skills* •Hands-on experience of 6+ years of detecting and responding to network cyber-security threats such as DDoS and other network attacks •Proficient in using technologies/technical controls of the leading security vendors. •Analysis of network traffic using various techniques including packet analysis, trending and patterns analysis to detect suspicious activities. •Good verbal and written communication skills for effective collaboration and incident reporting in a global environment •Broader understanding Cyber threat environment, common TTPs used by Threat Actors and Defensive controls to defend against such threats. •‘Continuous Improvement’ mindset to drive change for enhancement to the defensive posture of the bank Desired skill* •Understanding of cyber-security frameworks such as NIST, ISO Standards etc is desirable Work Timings* - 6:30 AM - 10:30 PM Job Location* - Hyderabad, Mumbai

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