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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a financial center and its employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness. Responsibilities: • Develops talent, including proactive sourcing of candidates • Manages client traffic, engaging and appropriately routing clients, and fostering client retention • Manages business results through formalized management routines and coaching • Creates a world class client experience environment • Manages market-level initiative prescribed by market leaders • Drives operational excellence by engaging employees on business strategy • Manages organizational priorities and effective execution Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Breaks down barriers to create a more inclusive environment that supports company D&amp;I goals • Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations • Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success • Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization • Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance • Efficiently allocates and manages resources across the organization to drive short and long term profitability • Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs • Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage4 Required Qualifications: • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages your time and capacity. • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment. • Can interpret performance results, find opportunities to drive success and hold others accountable to results. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • 1+ years management experience including hiring, coaching, and developing direct reports • Experience in financial services and knowledge of financial services industry, products and solutions. • Experience working in an environment with individual and team goals where goals were routinely met or exceeded. • Bilingual skills. Skills: • Customer Service Management • Performance Management • Coaching • Customer and Client Focus • Talent Development • Risk Management • Sales Performance Management • Business Operations Management • Recruiting • Result Orientation • Referral Management • Leadership Development • Inclusive Leadership • Prioritization • Problem Solving Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Financial Center Manager - Falmouth Financial Center

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The DLP Operations Response Manager is responsible for optimizing and managing Data Loss Prevention (DLP) operations, ensuring that security events are effectively triaged, investigated, and responded to in alignment with enterprise security objectives and regulatory requirements. This leader will oversee a team of DLP response analysts, drive process efficiency and automation, and ensure that DLP controls are operating effectively across cloud, endpoint, and network environments. Operating within a Follow-the-Sun model, this role will collaborate with regional operations leads to standardize workflows, improve detection accuracy, and enhance response times. The DLP Operations Response Manager will also develop executive-level presentations and reports, providing key stakeholders with insights into operational performance, emerging risks, and areas for improvement. This position requires a proactive, hands-on leader who can balance high-level operational oversight with direct engagement in event management, process optimization, and tool enhancements. This role may require occasional on-call weekend schedule Must be onsite in Charlotte - Ballantyne, not open to other locations Manages a team or teams accountable for providing cybersecurity defense across multiple disciplines. Leads the analysis, implementation, execution and ongoing improvement of proactive security controls to prevent external threat actors from infiltrating company information or systems. Utilizes experience and deep knowledge of IT platforms, tools, and concepts to ensure cybersecurity protection is integrated at all layers of defense. Leads alert responses and problem solving workgroups across multiple functions with a focus on the enterprise risk framework. Typically has over 10 years of relevant experience including managing teams. Key Responsibilities <ul> <li>Oversee DLP operational effectiveness, ensuring that events are triaged, analyzed, and responded to in a timely and consistent manner.</li> <li>Manage and mentor a team of DLP response analysts, providing guidance on event investigation, remediation, and continuous process improvement.</li> <li>Drive efficiency and automation in DLP response workflows to improve alert fidelity, reduce false positives, and enhance detection accuracy.</li> <li>Act as a key liaison between regional DLP operations leads, driving consistency and standardization in event handling and response.</li> <li>Partner with DLP Engineering, Security Operations, and Governance, Risk &amp; Compliance (GRC) teams to optimize workflows and enhance automation.</li> <li>Monitor operational KPIs and identify trends to improve response time, incident handling, and overall DLP program maturity.</li> <li>Ensure regulatory compliance with internal policies and external standards (e.g., FFIEC, GDPR, CCPA, NIST).</li> <li>Serve as the primary escalation point for high-priority DLP incidents, ensuring that response actions are well-documented and effectively managed.</li> <li>Develop and deliver executive-level presentations and reports, translating operational data into actionable insights for senior leadership.</li> <li>Continuously assess and improve DLP controls, ensuring they align with evolving business and security requirements.</li> </ul> Required Qualifications <ul> <li> 10+ years of experience in cybersecurity operations, data protection, or risk management, with a focus on DLP event management and response.</li> <li>Experience leading and managing teams in a security operations or DLP environment.</li> <li>Proven ability to optimize event triage and incident response workflows, improving detection and remediation capabilities.</li> <li>Experience managing global, 24/7 security operations within a Follow-the-Sun model.</li> <li>Strong knowledge of DLP technologies, security monitoring, and event correlation across cloud, endpoint, and network environments.</li> <li>Hands-on experience with DLP tools (e.g., Symantec, Microsoft Purview, Forcepoint) and SIEM/SOAR platforms.</li> <li>Experience developing executive-level reports and presentations to communicate DLP performance, risks, and improvements.</li> <li>Knowledge of regulatory and compliance requirements (FFIEC, GDPR, CCPA, NIST).</li> <li>Strong analytical and problem-solving skills with a proactive approach to process optimization.</li> <li>Ability to manage multiple projects and priorities, ensuring DLP operations run efficiently and effectively.</li> </ul> Preferred Qualifications <ul> <li>Experience in financial services or other highly regulated industries.</li> <li>Industry certifications such as CISSP, CISM, or CISA.</li> <li>Familiarity with machine learning, automation, and AI applications in DLP event management.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Data Loss Prevention Operations Response Manager - East

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Senior Cloud Information Security Exposure Management Specialist is responsible for assessing the bank's technologies, applications, and overall security controls in Cloud platforms to identify potential risks and vulnerabilities that may impact Bank of America's information security. Key responsibilities include understanding and complying of the Bank’s Global Information Security policy and relevant cyber security threats to complete security assessments. Job expectations include providing expert technical guidance to support partners and adapting testing methods to emerging cyber security regulations and evolving threats, while developing others on the team. Key Responsibilities: <ul> <li>Lead and oversee efforts to identify vulnerabilities and misconfigurations in Cloud platforms and workloads. Improve vulnerability identification quality control for the Cloud environment; collaborating across Vulnerability Management to support end-to-end adoption.</li> <li>Manage daily operations of Cloud security solutions such as Aqua, Wiz, Qualys, CrowdStrike</li> <li>Enhance vulnerability identification process for Hybrid Cloud platforms.</li> <li>Drive Cloud Security solutions in alignment with the Bank’s cloud strategy and in accordance with security best practices</li> <li>Leads the analysis, implementation, execution, and improvement of proactive security controls to prevent external threat actors from infiltrating company systems or information.</li> <li>Conducts research and provides leadership updates regarding advanced threats to compromise security controls and protocols.</li> <li>Monitors new threats and complex attempts to compromise security controls while developing a deep expertise in the early lifecycle for security techniques to identify vulnerabilities before they present a risk to the bank.</li> <li>Develops strong partnerships by demonstrating operational expertise as a subject matter expert.</li> <li>Collaborate to align strategy and roadmaps across Cloud Security, Cyber Security Operational Controls, Security Functions and Capabilities outlining goals/outcomes, milestones, and key initiatives to track progress and provide visibility into issues.</li> <li>Provide consulting services as a cloud vulnerability identification subject matter expert.</li> <li>Quickly learn and evaluate new technologies for integration into cloud vulnerability management workstreams.</li> <li>Providing support for audit and regulatory related inquiries.</li> <li>Offer technical guidance to engineering staff to solve complex challenges.</li> </ul> Skills and experience requirements: <ul> <li>Deep understanding of Microsoft Azure and/or AWS native services, tools, and architecture.</li> <li>Deep understanding of cloud security</li> <li>Deep working knowledge of cloud threat landscape</li> <li>Deep technical experience in infrastructure and security functions</li> <li>Experience in DevSecOps and CI/CD pipeline integration through security engineering lifecycles.</li> <li>Experience writing requirements documentation.</li> <li>Understanding of Threat modeling and frameworks</li> <li>Understanding of vulnerability management and scanning tools</li> <li>Experience in project management</li> <li>Well-developed analytic, qualitative, and quantitative reasoning skills with a demonstrated creative problem-solving ability.</li> <li>Ability to work independently with little oversight on complex initiatives.</li> <li>Ability to communicate complex concepts to all levels of understanding and technical ability.</li> </ul> Desired Skills: <ul> <li>CISSP/CCSP/CISM</li> <li>Cloud specific Security certifications such as SANS/GIAC</li> <li>Vendor specific and relevant certifications – AZ-500, SC-400, AWS Certified Security Specialty, CKA, CKS, RHCE, etc</li> <li>Bachelor’s and/or Masters degree in a technical field</li> </ul>

Vice President, Cloud Information Security Exposure Management Specialist, Global Information Security, Australia

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The ServiceNow Platform Administrator will play a key role in maintaining the ServiceNow platform as defined by the Product teams. This role will provide hands-on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. You will participate in the various phases of the application lifecycle, including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Provides release support when needed and manages engagement across audiences</li> <li>Provides full lifecycle management of the infrastructure and application environments</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow administration with emphasis on platform management</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification</li> <li>Proven experience as an administrator in highly regulated environments</li> <li>Experience in maintaining multiple ServiceNow environments</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance</li> <li>Experience with ServiceNow instance cloning and management</li> <li>Experience maintaining both Windows and Linux MID servers</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS)</li> <li>ServiceNow certified application developer (CAD)</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience leveraging MID servers for integration and automation</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets</li> </ul> Skills: <ul> <li>Systems Administration</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Architecture</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Platform Administrator

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing complex to high risk cross-functional and/or inter-departmental programs or projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement changes/improvements. Job expectations include serving as the primary point of contact to department managers for critical change initiatives, using tools to document program performance, and influencing stakeholders to make strategic changes. The Global Markets Change and Transformation team are looking for a Senior Project Manager. We are a team of 30+, split into two equal sub teams, spread across Chester, London, Dublin and New Jersey. You will be responsible for overseeing projects and workstreams to implement transaction reporting regulation changes. Role will provide project lead oversight of delivery along with local resources. • You will provide management and oversight of multiple regulatory transaction reporting implementation projects within TRCG • You will work closely with internal stakeholders to deliver to regulatory requirements and plan timelines across a number of parallel projects • Liaise with Technology partners to understand costs and timeframes for development work and factor this in to project plans and project communications • Manage and run senior governance routines to manage the project portfolio • Provide senior management updates and engage senior leaders in status updates and escalation discussions • You will liaise with testing and quality assurance processes to confirm accuracy of reporting and ensure project development is aligned to requirements • You will identify critical risks and dependencies and work to mitigate these to maintain project delivery • Help to manage resource alignment and cost allocation in partnership with stakeholder teams Responsibilities: <ul> <li>Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators</li> <li>Leads the adoption and sustainment of change initiatives and assesses adoption risks</li> <li>Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance</li> <li>Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion</li> <li>Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders</li> </ul> Required Skills: • You will have knowledge of financial regulatory reporting requirements e.g. MiFID/MiFIR (TR and PTT), EMIR, SFTR and FinfraG reporting • You will have experience of working with regulatory projects within Investment Banking (Global Markets) or financial services • You will have Project Management experience including analysis techniques and an understanding of project management methodologies. • You will have experience of providing both written and verbal updates for senior leaders and managing effective escalations • Experience of tracking multiple projects/workstreams as part of a portfolio of work and the governance routines required to manage broad workstreams Desired Skills: • Excellent communication, both verbal and written, will be an advantage • Track record of effective stakeholder management • A proven track record of liaising with technology teams will be a plus • Being able to work unsupervised and to tight deadlines would be a plus • Experience working with Microsoft Office and JIRA would be an advantage Skills: <ul> <li>Controls Management</li> <li>Issue Management</li> <li>Problem Solving</li> <li>Process Management</li> <li>Process Performance Measurement</li> <li>Monitoring, Surveillance, and Testing</li> <li>Policies, Procedures, and Guidelines Management</li> <li>Process Design</li> <li>Program Management</li> <li>Project Management</li> <li>Critical Thinking</li> <li>Influence</li> <li>Prioritization</li> <li>Process Mapping</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Senior Project Manager

Job Description: Job Title: CFO Data Management - Controls Analyst Corporate Title: Vice President Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. The Team: CFO Data Management (CFO DM) is responsible for ensuring data is timely, accurate and complete with respect to Bank of America’s Treasury Function’s needs and use cases. This role forms part of the Treasury Data Management Controls Team. The CFO DM Controls Team is a horizontal function with three key areas of focus: execution of daily and monthly data quality controls, manual adjustments to address data issues and month end reconciliations to ensure complete and accurate data to downstream data consumers accountable for the adherence to regulatory mandates. The role will have responsibility for the month end reconciliations for GRIFFIN including expanding coverage to include Merrill Lynch International, presenting month end results to stakeholders in GRR and GFC, driving root cause analysis for breaks and remediation of these. Role Description: The role will have responsibility for the month end reconciliations between GRIFFIN (EMEA Regulatory reporting platform) and the general ledger. The reconciliation will cover the following entities/branches: BofASE, BofAE DAC, BANA London and MLI. Responsibilities: <ul> <li>Expanding legal entity coverage to include a month end reconciliation for Merrill Lynch International</li> <li>Supervising the reconciliation team who are based in India</li> <li>Presenting month end reconciliation results to stakeholders including EMEA GRR, legal entity CFOs, and other key stakeholders</li> <li>Driving root cause analysis for month end breaks collaborating with CFO DM Product SMEs, GBAM Finance and business partners on data needs, upstream data sourcing, and remediation</li> <li>Coordination of escalation to address exceptions, threshold breaches and data quality/data gap remediation.</li> <li>Work with CFO DM GRIFFIN controls team to improve/remediate manual adjustments for data gaps identified by the reconciliation process</li> <li>Engage and build relationships with business and technical stakeholders at varied levels to align on key objectives and provide data control oversight and proactively escalate and mitigate risk. Ensure adherence to applicable policies.</li> <li>Operational Excellence – enhance CFO DM processes through identification and analysis of processes and own the delivery of solution(s).</li> <li>Develop a strong knowledge of CFO DM Controls processes and how they link to stakeholder (GRR) daily/monthly reporting.</li> <li>Ensure processes, procedures and routines are well documented and followed consistently.</li> <li>Support Audit and Regulatory requests.</li> </ul> What we are looking for: <ul> <li>Excellent problem solving and analytical skills</li> <li>Attention to detail and an ability to “connect the dots”</li> <li>Advanced Microsoft Office</li> <li>Capacity to handle multiple tasks and work in a flexible environment</li> <li>Ability to think and act independently, detailed oriented and organized;</li> <li>Excellent verbal and written communication skills and the ability to build relationships across a matrixed organization.</li> <li>Time management and ability to meet SLAs and deadlines</li> </ul> Skills that will help: • Knowledge and prior experience with Regulatory Reporting • SQL experience querying large sets of data • Basic knowledge of Tableau and/or Alteryx • Product knowledge and experience of end to end trade bookings • Data Management experience Benefits of working at Bank of America: UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons</li> <li>20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum</li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.</li> <li>Access to an Employee Assistance Program for confidential support and help for everyday matters</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Senior Data Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines. Responsibilities: • Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities • Assists, educates, and trains clients on conducting simple transactions through self-service technologies • Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy • Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping • Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements Required Qualifications: <ul> <li>Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.</li> <li>Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.</li> <li>Collaborates effectively to get things done, building and nurturing strong relationships.</li> <li>Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.</li> <li>Is confident in identifying solutions for helping new and existing clients based on their needs.</li> <li>Has strong written and verbal communications skills.</li> <li>Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).</li> <li>Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.</li> <li>Applies strong critical thinking and problem-solving skills to meet clients’ needs.</li> <li>Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.</li> <li>Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws).</li> <li>Can be flexible to work weekends and/or extended hours as needed.</li> <li>Bilingual Sills in Arabic required</li> </ul> Desired Qualifications: • An associate’s degree or bachelor’s degree in business, finance, or a related field. • Experience working in a financial center where goals were met or exceeded. • Retail and/or sales experience in a salary plus incentive environment. • Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded. • Experience with financial information, spreadsheets and financial skills. • Knowledge of banking products and services. • Strong computer skills including MS applications and previous experience utilizing laptop technology. Skills: • Active Listening • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Senior Banker - Skyline Financial Center - Bilingual Arabic Required

Job Description: Job Description One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.** Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ *Bilingual in Korean preferred Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker - Hollywood area

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.** Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Loan Originators Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker - East Bay South

Job Description: Job Title: Money Laundering Reporting Officer (MLRO) Corporate Title: Vice President Location: Johannesburg Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Role Description: The Global Financial Crimes (GFC) group is responsible for the global collection and analysis of suspected financial crimes and suspicious activity of misconduct committed against Bank of America. The MLRO executes substantive anti-money laundering (AML), economic sanctions and fraud compliance and operational risk practices relevant to South Africa. They are accountable for the requirements of the GFC Enterprise Policies, the South African GFC Country Standard, and the Enterprise Fraud Risk Management Standard. The MLRO works directly with compliance officers, the Front Line Units (FLUs) and Control Functions (CFs). The MLRO reports into the EMEA Head of Financial Crimes Compliance. The MLRO is the local point of contact for South Africa to oversee other criminal acts and to coordinate and ensure reporting of suspicious cases in line with local requirements. Responsibilities: <ul> <li>Act as the contact person for all AML, economic sanctions, and fraud related enquiries/investigations both internally and externally for Merrill Lynch South Africa Proprietary Limited (MLSA) and Bank of America, National Association – South Africa Representative Office (BANA SA Rep Office)</li> <li>Handle transaction monitoring and investigations including filing with the local law enforcement agencies in South Africa</li> <li>Support managing examinations, reviews and audits in relation to financial crimes</li> <li>Manage and address enquiries from regulators and clients in South Africa</li> <li>Implement local policies and standards for financial crimes and for compliance with sanctions and financial embargoes and bribery and corruption requirements. This will include coverage of Know Your Customer (KYC) policies, standards and supporting technology development – regional input to the global program and addressing local requirements</li> <li>Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed</li> <li>Produces and/or oversees independent financial crimes risk management reporting</li> <li>Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed</li> <li>Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks</li> <li>Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees</li> <li>Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes</li> <li>Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately</li> <li>Participate in the financial crimes risk assessments</li> <li>Monitor outsourced functions with respect to KYC, sanction screening and client on-boarding. Conduct sample reviews of customer files</li> <li>Provide educational training on financial crimes related subjects to locally based staff and assist in building a general climate of financial crimes awareness</li> <li>Maintain records associated with the MLRO function</li> </ul> What we are looking for: <ul> <li>Previous experience as a MLRO and/or Deputy MLRO.</li> <li>Relevant work experience in Anti-Money Laundering, Fraud and/or Economic Sanctions and Deputy MLRO and/or MLRO experience.</li> <li>Excellent local knowledge of regulatory requirements</li> </ul> <ul> <li>Demonstrated leadership to partner across various levels in the organization</li> <li>Excellent written and verbal communication skills and the ability to communicate and work with all levels within the organization</li> <li>Experience responding to Audits and/or Regulatory Examinations</li> <li>Crisp organization</li> <li>Must possess excellent time-management, problem solving, and critical thinking capabilities</li> <li>Must work across a matrix organization</li> <li>Identify, own and escalate data issues as needed</li> <li>Must be able to engage and leverage teams and business partners to efficiently deliver business solutions</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender/sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, responsibility for dependants, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

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