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Community Care College

Admissions Representative

Northeastern State University

N96481 Success Coordinator, Broken Arrow

National Channel Account ManagerWhat you can expectThe National CAM will be responsible for driving collaboration and fostering relationships within our partner network. You will work closely with CDW and other key channel partners to strategize, execute, and maximize sales opportunities. About the TeamThe Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. Responsibilities<ul> <li>Creating and driving business plans with our Strategic Partner to identify mutually rewarding sales activities, strategies, and business opportunities.</li> <li>Creating sales and marketing campaigns to drive lead generation.</li> <li>Providing day-to-day support for the Strategic Partner to help them sell, implement and support Zoom’s services.</li> <li>Working with internal and Strategic Partner cross-functional teams to assist with partner implementation, support and commission escalations.</li> <li>Understanding partner’s business and how Zoom services can enhance their value proposition.</li> <li>Participating in industry events such as trade shows and seminars. </li> </ul>What we’re looking for<ul> <li>8+ years working in Channel Sales Management</li> <li>Able to grow large account revenues</li> <li>Build relationships with and strongly influence C-Level decision makers</li> <li>Able to create and deliver presentations</li> <li>Reside in Southern NJ/Philadelphia or surrounding area</li> </ul>Salary Range or On Target Earnings:Minimum:$150 700,00Maximum:$329 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:03/21/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Channel Account Manager

Technical Account ManagerWhat you can expectWe are looking for a Technical Account Manager (TAM) to join our team. The ideal candidate will build relationships with customers and internal partners alike, ensuring success with Zoom products and services. You will also manage technical feature requests and requirements that are key to the customer’s success and process workflow. Your efforts will drive customer satisfaction and happiness using the Zoom product suite.About the TeamOur global Premier Support team focuses on supporting our customers with resolving complex technical escalations in a timely manner. The team develops a trusted- technical advisor relationship with our customers and provide recommendations based on the Zoom product suite to address their business needs.ResponsibilitiesPossessing an understanding of technology and the products/services they support, enabling them to effectively address technical inquiries and challenges.Build and maintain relationships with clients, understanding their specific needs, goals, and pain points.Proactively identify potential issues and work to prevent them from escalating, ensuring a positive customer experience.Provide strategic guidance to clients on how to best utilize the products/services, maximizing their value and achieving their business objectives. Collaborate closely with internal teams (e.g., sales, engineering, product) to ensure seamless delivery and support.Gather customer feedback and provide it to the product and engineering teams to drive continuous improvement.Adept at troubleshooting technical issues and finding effective solutions. Excellent communicators, able to explain complex technical concepts in a clear and concise manner to both technical and non-technical audiences.Manage a portfolio of accounts, ensuring customer satisfaction and driving business growthWhat we’re looking forHave excellent communication, analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems.Experience working with Enterprise level accounts, partners and contacts. Experience with Video conferencing or Unified communication solutions such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.Understand IP Telephony, SIP or H323, and Audio/Video codecs.Experience in troubleshooting network problems, firewalls, NAT etc. Have fluency in English.Salary Range or On Target Earnings:Minimum:$76 800,00Maximum:$186 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:03/23/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Technical Account Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryAetna Better Health is hiring for multiple openings across the state/regions of Kentucky. Case Management Coordinator (CMC) utilizes critical thinking and professional judgment to support the case management process, in order to facilitate and maintain improved healthcare outcomes for members by providing advocacy, collaboration coordination, support and education for members through the use of care management tools and resources. This is a telework position that requires regional in-state travel 10-15% of the time. Qualified candidate must have reliable transportation. Travel to the Louisville office for meetings and training may also be anticipated. This position is assigned to the Northern Bluegrass Region (Boone, Bourbon, Campbell, Carroll, Gallatin, Grant, Harrison, Kenton, Nichols, Owen, Pendleton, and Scott).Flexibility to work beyond core business hours of Monday-Friday, 8am-5pm CST, is required. We are serving the needs of children and families that may require working after school, after work, etc. Evaluation of Members: - Through the use of care management assessments and information/data review, recommends an approach to resolving care needs maintaining optimal health and well-being by evaluating member’s benefit plan and available internal and external programs/services. - Identifies high risk factors and service needs that may impact member outcomes and implements early and proactive support interventions. - Coordinates and implements Wellness care plan activities and monitors member care needs. Enhancement of Medical Appropriateness and Quality of Care: - Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. - Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. - Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. - Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation and Documentation of Care: - Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Required Qualifications-Minimum 2 year of experience required in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling. - Minimum 1 year of experience in MS Office Suite applications, including Word and Excel. -Willing and able to travel 10-15% of their time to meet members face to face in their assigned region. -Candidate must reside in the specific counties of the services region; (Boone, Bourbon, Campbell, Carroll, Gallatin, Grant, Harrison, Kenton, Nichols, Owen, Pendleton, and Scott) counties in KY. Preferred Qualifications-Minimum 6 months experience in Foster Care and juvenile justice systems, Adoption Assistance, the delivery of Behavioral Health Services, Trauma-informed Care, ACEs, Crisis Intervention services or evidence-based practices applicable to the Kentucky SKY populations. Education-Minimum of a Bachelor's degree or a non-licensed master level clinician is required with either degree being in behavioral health or human services field.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$21.10 - $36.78This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 04/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Population Health and Wellness Care Management Coordinator-Must Reside in Northern Bluegrass Region

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Lumen is seeking a highly experienced and strategic Vice President, Lumen Transformation Office to lead the Lumen Transformation Office’s (LTO) Project Management Office (PMO). The LTO support Lumen’s 5 core priorities by ensuring initiatives get executed and deliver bottom-line impact across Lumen. This role is responsible for implementing and then leading the Project Management Office (PMO) team supporting high impact &amp; complex initiatives part of the LTO portfolio across 5 pillars, such as product &amp; ecosystem simplification, under the Lumen LTO Agile operating model (e.g., Pods, Squads) while leveraging the rigor of the Lumen Project Management Framework being implement in Enterprise Operations. <h2>The Main Responsibilities</h2> <ul> <li>Build a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds team accountable; develops and empowers team to make decisions and act. </li> <li>Demonstrate Lumen’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change </li> <li>Foster culture of continuous improvement, driving efficiency and effectiveness in initiatives delivery, utilizing best practices and processes to improve competencies and develop people</li> <li>Acts as a critical advisor to the business unit leader and subsequent leadership team in progressing key objectives and identifying and solving challenges.</li> <li>Meet financial targets, manage and drive cost efficiencies.</li> <li>Structure key messages and create presentations by representing and communicating the priorities of leadership across the entire organization to drive quicker decisions</li> <li>Other duties as assigned.</li> <li>Be an integral part of the Enterprise Operations leadership team to define the long-term strategy, translate the strategy into specific initiatives for Enterprise Operations, and proactively develop capabilities and personnel within the Enterprise Operations group. </li> </ul> <h2>Short Lumen Transformation Office (LTO) PMO specific main responsibilities</h2> <ul> <li>Lead the LTO program and project management team in executing against the complex initiatives or group of inter-related transformation initiatives part of the $1.5B cost-out LTO portfolio across the 5 core priorities (Lumen Digital, Grow Core Revenues, Modernize and Simplify, Backbone of AI Economy, Mass Market Execution)</li> <li>Build team of Program and Project Directors to manage all LTO complex initiatives, overseeing planning, forecasting, scope validation, date and milestone management, financial management, and communications while being fully integrated the LTO Pods/Squads</li> <li>Lead the chapter across Lumen for Pod Program Manager (PPM) who coordinate all squad within one LTO Pod and acts as overall day to day Lead for the Pod and Scrum Master </li> <li>Implement Lumen Project Management Framework (LPMF) deployed successfully to build of the Backbone of the AI economy to the other 4 pillars of Lumen’s transformation</li> <li>Identify high impact complex initiatives for LTO PMO support</li> <li> Lead and coordinate the weekly LTO PMO transformation cadence<ul> <li>Responsible for weekly PMO meetings, ensuring the right participants attend and actions are tracked</li> <li>Coordinates all elements of the rigorous weekly Transformation cadence (e.g., Initiatives Owners (IO)/PM check-in, escalation, squads/Pods coordination, Steering Committee)</li> <li>Tracks projects/program actions from meetings and coordinates with relevant parties to ensure execution</li> </ul> </li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Bachelor’s degree in Engineering, General or Business; Master’s degree preferred.</li> <li>12+ years of experience in Program Management, with 5+ years in a senior leadership role, preferably in the Telecommunications industry.</li> <li>Track record of leading successful multi-million-dollar deployment initiatives and driving value.</li> <li>Strong ability to build relationships and establish credibility with executives and stakeholders</li> <li> Strong financial and business acumen, thinking, and the ability to innovate. </li> <li>Excellent communication, presentation, and stakeholder management skills.</li> <li>Experience collaborating with operational contacts at various levels</li> <li>Proven experience in leading large-scale simplification and transformation initiatives in a complex enterprise environment.</li> <li>Proven ability to work in a dynamic environment with agility and resilience.</li> <li>Exceptional leadership and people management skills.</li> <li>PMP certification is an advantage.</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $238,076 - $317,434 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> #LI-SB1 Requisition #: 337421 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/19/2025

CenturyLink

VP Lumen Transformation Office

<h2>Job Details</h2> Job Location Clary Sage College - Tulsa, OK <h2>Description</h2>

Oklahoma Technical College, Tulsa

Career Services Representative

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummarySr. Analyst/Developer can work autonomously with very little direction. They can translate requirements, create solutions/designs, and execute development tasks all with very little direction. In addition, familiarity CVS processes and familiarity with application(s) allows for participation of support tasks related to that application - defect triage, compliance/security activities, business support, etc.Follow an SDLC development methodology. Translate technical and functional user requirements into a functional technical solution. Interact with Business Users to understand Business requirements Create Detailed Design for software changes based on Project Requirements Develop secure/compliant software solutions Code Reviews and Unit Testing Provide support during System Testing and End to end testing Triage Defects Perform Knowledge Transfer at time of Product Turnover. Assist with software deployment activities. Assist with Application Support when needed. Required Qualifications:​• 2+ years of professional IT experience including one or more of the following technologies - Java EE, Angular/Node JS, SOA, API – REST/JSON, SOAP, Spring Framework, Design Patterns, Middleware (Weblogic, Apache/Tomcat, MQ) &amp; various DB technologies such as Oracle, MySQL, MSQL, Maria, Big Data, Hadoop, MongoDB, OS - Linux, AIX, Cloud platform &amp; technologies • 2+ years of experience in pharmacy systems or similar healthcare industry Preferred Qualifications • Program management experience a plus • Familiarity with Active/Active application configuration (including Oracle &amp; various open source technologies) preferred • Knowledge and understanding of the CVS Health software development lifecycle • Experience on public, private or hybrid PaaS Cloud is a plus • Experience with any of the following approaches: Agile/Scrum development and management, the Scaled Agile Framework, iterative and incremental development, and/or continuous integration and delivery • Advanced-level knowledge of technologies such as: mobile/web frameworks, omnichannel experience design, public/private/hybrid cloud, security and privacy, action arbitration, event streaming, AI/machine learning, consents, preferences, microservices, containerization, APIs, SOA, and/or messaging • Experience leading a team to show high regard for adherence to quality standards, motivating team members and operating at maximum efficiency, actively seek ways to improve business software processes and interactions • Leads with a sense of urgency in completing tasks and resolving issues in order to deliver a quality project on time and within budget, oversee and support the coaching and training of team members to ensure all necessary employees are confident in the use of software applications, collaborate with team members to determine best practices and requirements for software • Assess overall business impact in efficient ways such that it will benefit retail systems from both performance &amp; cost savings perspective, simplify, modernize, dis-aggregate various retail pharmacy applications, drive innovation, think &amp; evaluate enterprise, industry wide standards &amp; apply them within retail pharmacy applications • Lead &amp; facilitates status, discussions, which includes attending and/or conducting regular staff meetings • Experience delivering comprehensive communications to management regarding the status and activities of the team both in written and presentation form, communicate easily with tech and non-tech teams, individuals and managers about your technology vision and how this creates value for them • Experience leading multiple concurrent IT projects with varying degree of complexities, technologies and priorities, while meeting deadlines • Proven experience leading architects in understanding business requirements and translating into software solutions • A desire to work in a team setting and an excitement to share knowledge and ideas with others • A strong work ethic, sense of professionalism, and a desire to constantly learn• 5+ years of experience in leading resources both onsite &amp; offshore &amp; mentoring team members • 5+ years of experience leading, architecting and implementation of large scale, multi-tier, high-volume applications • 3+ years of experience with JEE based enterprise applications, Service Oriented Architecture (SOA), API design and implementation, Relational Database Management System (RDBMS), BigData, Data Modelling including Messaging Systems (MQ)• 5+ years of experience in pharmacy systems and/or similar healthcare industry• 5+ years of experience in working &amp; partnering with offshore teams • Experience with TOGAF or Zachman architecture methodologies &amp; principles Education Bachelor Degree or equivalent experience. Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$79,310.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 03/20/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Software development engineer

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryWe are looking for high-performing individuals to deliver an enhanced customer service experience, to join our team. This team will support members as their front-door to Mental Health Wellbeing. The Chat Specialist Agent will be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health, Medical products, and Placement services to ensure every member and their families get the right support for their unique mental wellbeing needs. The agent will support the chat automation process to ensure the members are led to a successful service to fulfill the inquires presented. The agent will work seamlessly with the AI chatbot to deliver a combination of human interaction and AI transaction.Role Overview<ul> <li> Schedule: Wednesday-Saturday 3:30PM - 2:00AM EST </li> <li>*Schedules may be adjusted based on business need</li> <li> Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST </li> <li> Holiday/PTO Requirements: As a 24-hour chat center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. </li> <li>Fully remote role and is able to work anywhere in the U.S.</li> </ul>What you will do<ul> <li>Promptly responds incoming chats within the standard greeting approved timeframe.</li> <li>Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email. </li> <li>Assesses client’s needs; researches and structures communication by information members regarding pertinent EAP/Worklife services and resources. </li> <li>Recognizes crisis situations and evaluates for needed action to minimize risk.</li> <li>Performs appropriate research in internal databases and online to identify potential providers and resources. </li> <li>Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.</li> <li>Agent will triage calls in a in a professional and timely manner if needed. </li> <li>Communicates effectively with all internal stakeholders. </li> <li>Makes outbound calls as appropriate to identify and assist with securing member resources and/or services. </li> <li>Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.</li> <li>Compliance with Policies and Regulatory Standards.</li> <li>Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures. </li> <li>Resolves complex issues without or with limited management intervention.</li> <li>Outreach Providers to link services requested by members. </li> </ul>Required Qualifications<ul> <li>1-3 years' experience in customer service experience.</li> <li>Basic computer knowledge.</li> <li>Proficiency in all Microsoft Office products</li> </ul>Workspace Requirements<ul> <li>Technical Requirement for personal residential internet service.</li> <li>Recommended Technical requirements when obtaining your own residential internet service:</li> <li>Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).</li> <li>Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. </li> <li>Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.</li> </ul>Preferred Qualifications<ul> <li>Experience in a call center environment.</li> <li>Mental health and human services background preferred</li> <li>Experience working in RFL/Employee Assistance Program</li> <li>Associate's or bachelor’s degree in a social, psychological or human service field or equivalent experience preferred</li> </ul>Education<ul><li>High School Diploma</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 03/18/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Worklife Chat Support Associate - Employee Assistance Program (Wed-Sat 3:30PM-2:00AM EST)

<a href="#">Apply</a> Job Type Full-time Description Background: OKBEI currently partners with non-profit agencies, hospitals, and community organizations that are delivering health and education services to expectant families in Tulsa. Oklahoma Birth Equity Initiative (OKBEI), a fiscally sponsored organization at the Tulsa Community Foundation (TCF) that works to equip families to have healthy births with dignity and reduce maternal health disparities. We envision a community in which all people are centered and respected before, during, and after pregnancy. Role Overview: The Certification Coordinator is responsible for the administration and evaluation of the community-based doula certification and recertification programs. This role will also support the Curriculum and Training Manager in the design and development of the certification and recertification program. This is a full-time position with benefits and is located in Tulsa, Oklahoma. Essential Duties <ul> <li> Assists with the development, coordination, evaluation and analyses of plans and activities for project and program effectiveness making changes as needed to improve future results and maintain up-to-date, relevant and accurate certification and recertification program and materials</li> <li>Tracks certification and recertification submissions and issues certificates, using a variety of platforms</li> <li>Maintains updated certification and recertification database and records</li> <li>Provides support to birth equity workers seeking certification and recertification, including but not limited to one-on-one meetings as needed</li> <li>Leads retainment efforts to increase participation in certification and recertification programs</li> <li>Works with Training Coordinator to develop and administer continuing education trainings for birth equity workers, using a variety of platforms</li> <li>Maintains the Independent Doula Directory</li> <li>Assists certified birth equity workers in enrolling as providers with Medicaid and Managed Care Organizations</li> <li>Tracks and communicates Medicaid claim information</li> <li>Works with OKBEI team to coordinate logistics for certification and recertification events and programming</li> <li>Performs duties other duties as assigned </li> </ul> Education &amp; Experience <ul> <li>(a) Completion of 60 hours from an accredited college or university in a field relevant to the essential tasks listed in this job description, </li> <li>OR, (c) Three (3) years of experience relevant to the essential tasks listed in this job description </li> </ul> Desired Strengths &amp; Abilities <ul> <li>Ability to be organized and able to project plan, track tasks, assess progress, and follow through on the execution of plans</li> <li>Ability to build relationships with staff, partner organizations, and individuals from a wide range of perspectives </li> <li>Ability to perform public speaking, facilitation, interpersonal, and communication skills </li> <li>Ability to multitask across multiple program platforms </li> </ul> Physical Requirements: <ul> <li>Must be able to lift and carry up to 25 pounds</li> <li>Position frequently requires the ability to sit for extended periods of time</li> <li>Position continually requires the ability to talk and hear both in person and over the phone, visual acuity; ability to operate equipment, read, and use a keyboard</li> </ul> Hours and Location <ul> <li>Work primarily at the OKBEI office in Tulsa, 8:00am-5:00pm, with some off-site meetings/events. </li> <li>Some days will require flexible hours, with either an early start or a late finish. </li> <li>Occasional weekend work to respond to urgent issues and/or logistical support for weekend engagements and events may be required. </li> </ul>

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