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Job Description: Global Corporate &amp; Investment Banking (GCIB) has a global footprint. As part of its business model, GCIB ensures that it conducts adequate reviews for appropriate mitigation, when required. As part of this team, the individual is expected to have a good understanding of GCIB business. Having a deep understanding of the region-specific policies, procedures and regulatory expectations is also desirable. The individuals on this team are responsible for business controls for electronic communication and other enterprise programs. RESPONSIBILITIES Communication Monitoring <ul> <li>Serve as an escalation point for review team members.</li> <li>Provide primary review coverage, as needed, particularly in specialized areas (BEC, APAC, LATAM, GCIB/COO senior management, etc.)</li> <li>Serve as back-up reviewer across AMRS, APAC EMEA LATAM</li> <li>Develop and execute expanded/enhanced targeted reviews.</li> <li>Develop, execute and oversee Enhanced Monitoring &amp; Supplemental/Manager Review programs.</li> </ul> Enterprise Programs <ul><li>Act as a point of contact for certain Enterprise Programs / Enterprise Common Processes, and manage related business controls (e.g., management reporting, QA and QC and maintenance of related procedures) for various enterprise processes, activities, and programs, including but limited to Business Electronic Communication (BEC), Marketing and Advertising, and Customer Complaints.</li></ul> Governance and Controls <ul><li> Lead and Develop <ul> <li>Drive development and implementation for adherence and oversight for eComm program requirements applicable to GCIB. </li> <li>Actively lead and independently drive strategic goals and deliverables.</li> <li>Drive lexicon development and oversight program.</li> <li>Develop and distribute executive-level reporting to senior managers, including preparing metrics, and reporting surveillance results to senior management to identifying potential trends or themes that may warrant mitigation, further consideration, or action.</li> <li>Represent the group in communication/presentations with management, Compliance, and other internal stakeholders.</li> <li>Point of contact for bankers and GCIB management when matters require attention.</li> </ul> </li></ul> <ul><li> Implement &amp; Improve<ul> <li>Implement program changes to enhance lexicons, update policies, standards, procedures and/or processes to address regulatory / Compliance requirements or industry trends.</li> <li>Participate in implementing new projects to achieve short and long-term business objectives by providing surveillance system analysis, testing and feedback to stakeholders.</li> <li>Analyze and Assess opportunities to enhance operational efficiencies and mitigate risks, including actively monitoring false positives for lexicon enhancements.</li> <li>Help drive process improvement initiatives to create more effective and efficient risk mitigation.</li> <li>Monitor industry developments and changes in regulations applicable to GCIB; reviews with risk partners as appropriate.</li> </ul> </li></ul> <ul><li> Manage &amp; Maintain<ul> <li>Managing, maintaining, and enhancing the control environment, including through Quality Assurance and Quality Adherence (QA/QC) routines</li> <li>Managing, maintaining, and enhancing relevant single process inventory (SPI) attributes pertaining to Performing Communication Monitoring for GCIB within the process owner portal (POP)</li> <li>Where required, participate in industry forums and monitor regulatory expectations, emerging legislation and regulation to identify and mitigate emerging risks.</li> <li>Represent GCIB BCO at various committees, forums and meetings as required.</li> </ul> </li></ul> REQUIRED SKILLS <ul> <li>Ability to operate independently and collaborate across wide span of stakeholders including bankers, senior management, risk partners and regulators/ auditors.</li> <li>Strong leadership qualities and result driven approach.</li> <li>Control focused mindset and good understanding of regulatory and reputational risks</li> <li>Independent and ability to multi-task and meet multiple timelines.</li> <li>Ability to work under pressure in a team environment.</li> <li>Strong decision-making and problem-solving skills.</li> <li>Proven ability to develop Executive-ready presentations.</li> <li>Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment.</li> <li>Self-starter with the ability to deliver across a varied set of priorities, both planned and ad-hoc and adapt within a dynamic and fast paced environment.</li> <li>Excellent business communication skills, ability to work with and communicate with all levels across the organization, leveraging advanced written, verbal and presentation skills.</li> <li>Ability to work collaboratively across multiple stakeholders and deliver results in a timely manner.</li> <li>Attention to detail and high standard for quality work product.</li> <li>Ability to think creatively to solve problems and anticipate potential questions or issues.</li> <li>Effective time management and prioritization, strong multi-tasking abilities.</li> <li>Highly proficient in Microsoft Excel, PowerPoint and Word</li> </ul> Plus <ul> <li>Multiple language skills (Chinese, French, Italian, Japanese, Korean, Portuguese)</li> <li>Data Analytics and Tableau a plus.</li> <li>Proven track record of building and deploying control process and control changes.</li> <li>Banking and Surveillance experience a plus.</li> <li>Knowledge and understanding of Crypto-related activities and Marijuana related regulations.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

GCIB Business Controls Officer, Communications Review & Enterprise Programs Associate / VP

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! RESPONSIBILITIES: <ul> <li>Design and develop complex requirements to accomplish business goals.</li> <li>Ensure that software is developed to meet functional, non-functional, and compliance requirements.</li> <li>Act as a liaison between business and technical by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.</li> <li>Perform a crucial role in Agile Software Development by contributing to story refinement/defining requirements, participating in estimating work necessary to realize a story/requirement through the delivery lifecycle.</li> <li>Coordinate with Business and IT across all phases of SDLC utilizing Agile and Waterfall methodologies to ensure timely and quality software delivery.</li> <li>Utilize FRTB, CCAR, BASEL II, BASEL III, EMIR, Dodd-Frank and other regulatory frameworks for implementation of regulatory and risk management applications.</li> <li>Utilize in-depth understanding of derivatives, fixed income products, equity, securities financing and FX to effectively analyze the business requirement, its scope and impact on system implementation.</li> <li>Design detailed System Specifications using SQL, Oracle, ETL, and programming languages including Java, C, C++ and Python.</li> <li>Use Trading and Risk systems including Polypaths, Calypso, Murex, GMI and Consensys to recognize the generation and flow of Data for E2E system integration.</li> <li>Create detailed analytical and testing documents including BRD and FSDs to help User and Technical team with their tasks.</li> <li>Remote work may be permitted within a commutable distance from the worksite.</li> </ul> REQUIREMENTS: <ul> <li>Bachelor's degree or equivalent in Engineering (any), Computer Information Systems, Management Information Systems or related: and</li> <li>5 years of progressively responsible experience in the job offered or a related IT occupation.</li> <li>Must include 5 years of experience in each of the following:</li> <li>Coordinating with Business and IT across all phases of SDLC utilizing Agile and Waterfall methodologies to ensure timely and quality software delivery;</li> <li>Utilizing FRTB, CCAR, BASEL II, BASEL III, EMIR, Dodd-Frank and other regulatory frameworks for implementation of regulatory and risk management applications;</li> <li>Utilizing in-depth understanding of derivatives, fixed income products, equity, securities financing and FX to effectively analyze the business requirement, its scope and impact on system implementation;</li> <li>Designing detailed System Specifications using SQL, Oracle, ETL, and programming languages including Java, C, C++ and Python;</li> <li>Using Trading and Risk systems including Polypaths, Calypso, Murex, GMI and Consensys to recognize the generation and flow of Data for E2E system integration; and,</li> <li>Creating detailed analytical and testing documents including BRD and FSDs to help User and Technical team with their tasks.</li> </ul> If interested apply online at <a href="http://www.bankofamerica.com/careers" target="_blank">www.bankofamerica.com/careers</a> or email your resume to <a href="#">bofajobs@bofa.com</a> and reference the job title of the role and requisition number. EMPLOYER: Bank of America N.A. Shift:1st shift (United States of America) Hours Per Week: 40

Vice President; Software Engineer

Job Description: Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Our Specialized Product Sales team is part of the Bank of America Global Payments Solutions organization which provides our clients with best in class innovative cash management and payments solutions. The Specialized Product Sales team is accountable to deliver our payables solutions to the Bank’s corporate, commercial, and business banking clients as well as financial institutions, non-bank financial institutions and public sector entities. Responsible for performing proactive lead generation, business development engagements via industry conferences and client calling, lead formal client engagements from sourcing, RFP responses, pricing strategy, formal pitches and software demonstrations, during formal presentation of the Bank of America offering. The candidate will have in depth knowledge of our payables offering across the Global Transaction Services platform, including Corporate Travel and Purchasing Cards, Virtual Payables and Travel Cards, Comprehensive Payables and other B2B payables products. Own sales efforts, through proactive prospect lead generation, and the development and nurturing of client relationships Continual education to maintain status as a best in class subject matter expert, with deep understanding of product functionality, value proposition, industry trends and the competitive landscape Writing RFI/RFP responses and delivering best and final presentations to clients and their leadership team Creating and driving formalized routines with all regions and key business partners such as Product Management, Treasury Sales, Relationship Management, Implementations, Customer Service, Account Management and Product Sales, and executive leadership Briefing senior leaders on sales efforts, deal overview and strategy to win Being the voice of our clients to drive innovation and enhancements to our product offering on a regular and formal basis Partnering with the broader bank organization to gain access to senior level contacts within prospects/client Conducting and leading client presentations in person, over the telephone and via WebEx, to all levels of client organizations, including senior treasury, finance, purchasing and travel management teams Performing platform/technology demonstrations, and communicating features and benefits to clients Pricing deals and leading pricing and contract negotiations with clients Developing and delivering internal training sessions on products, services and value proposition to Treasury Sales and Relationship Management Teams, and other business partners Representing organization at internal and external client conferences and trade shows, and generating new leads for Card and Comprehensive Payables business Required Skills BA/BS Degree or equivalent work experience Minimum 3 years of experience in the payables marketplace, with an understanding of the competitive landscape and regional marketplace variations Global Commercial Card &amp; Comprehensive Payables subject matter expertise, in sales, account management or product role Sales experience within a large, global financial institution Knowledge of treasury management and card and comprehensive payables services Project management skills Experience in Accounts Payable Proven ability to work in a demanding, fast-paced global environment Experience working within a highly matrixed organization Strong communication skills – both verbal and written World-class presentation skills Proven leadership skills across multiple organizations Ability and desire to think creatively to deliver business results, both independently and as part of a team Experience leading technology demonstrations and discussions Ability to manage multiple projects simultaneously Skilled in working with Microsoft Office applications Shift:1st shift (United States of America) Hours Per Week: 40

Treasury Product Sales Manager - Global Payments Solutions

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: <ul> <li>Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings</li> <li>Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests</li> <li>Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk</li> <li>Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA</li> <li>Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset</li> </ul> Skills: <ul> <li>Account Management</li> <li>Client Management</li> <li>Customer and Client Focus</li> <li>Issue Management</li> <li>Oral Communications</li> <li>Business Development</li> <li>Client Solutions Advisory</li> <li>Pipeline Management</li> <li>Prioritization</li> <li>Administrative Services</li> <li>Emotional Intelligence</li> <li>Referral Identification</li> <li>Written Communications</li> </ul> Desired Qualifications: <ul> <li>Bilingual Spanish strongly preferred</li> <li>Bilingual Portuguese in a plus</li> <li>Series 7 &amp; 66 (63/65) preferred. If not currently held, willing to obtain within 6 months.</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 37.5

Wealth Management Client Associate - Bilingual Spanish Preferred

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development. Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you’ve learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We’ll help you • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. • Get training and one-on-one coaching from Academy managers who are invested in your success. • Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions. • Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 &amp; 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired &amp; your Series 7 &amp; 66 within 120 Days - a requirement for the role. • Build your network. Starting at a financial center, you’ll interact with banking customers, small business owners and higher net worth clients alike. You’ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. • Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities. • Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Required Qualifications: <ul> <li>Aptitude in obtaining required industry licenses.</li> <li>Must be self-disciplined in managing time and capacity.</li> <li>Experience in cultivating client relationships, accessing needs and recommending solutions.</li> <li>Success creating strong peer relationships through effective communication and collaboration.</li> <li>Demonstrates a results-driven mindset while prioritizing client’s interest in a complex, fast-paced environment.</li> <li>Executes multiple tasks simultaneously.</li> <li>Learns and adapts to new technology or applications.</li> </ul> Desired Qualifications: <ul><li>Bachelor’s degree and/or a minimum of one year of financial services industry or sales experience</li></ul> Skills: • Advisory • Account Management • Client Experience Branding • Customer and Client Focus • Oral Communications • Issue Management • Client Solutions Advisory • Pipeline Management • Active Listening • Attention to Detail • Risk Management • Policies, Procedures, and Guidelines • Client Management • Causation Analysis • Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Financial Solutions Advisor Stage I - Registration candidate - Consumer Investments - Long Island City -Jackson Ave Financial Center, NY

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.). Account Takeover (ATO) persists as one of the most prevalent threats within the fraud landscape today. This, coupled with the expansion of our digital capabilities, and the wide array of compromised information available for purchase, has increased the scope and complexity of effectively detecting, mitigating and monitoring ATO risk within the Bank’s ecosystem. The Fraud Prevention and Detection organization relies heavily on our understanding of current fraudster tactics to expand our capabilities, reduce customer friction, and make strategic investment decisions. Data related to customer profiles and online banking login events hold an important key to securing best-in-class fraud performance and exceptional customer experiences. The selected candidate will work closely with the Cross-Functional teams and internal stakeholders to minimize process gaps and deliver on organizational loss goals. Device and Non Monetary Fraud and Innovation Senior Analyst- This job is responsible for performing complex analyses of online logins, device characteristics, and other non-monetary data to minimize fraud loss exposure and negative impacts to the customer experience. Key duties include analytical support on strategy creation and optimization, proposal of policy/procedural changes, and partner engagement within a complex stakeholder matrix. Responsibilities: <ul> <li>Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics</li> <li>Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights</li> <li>Deriving actionable insights from complex data</li> <li>Investigation and root cause analysis of major fraud losses and emerging trends</li> <li>Implementing incremental fraud mitigation controls in partnership with functional stakeholders</li> <li>Developing effective monitoring and oversight for cross-functional processes, inclusive of performance reporting and newly identified opportunities for collaboration across teams</li> <li>Supporting processes related to initiative management, including impact assessments, business case development, and capability roadmap development</li> </ul> Required Qualification: <ul> <li>4+ years of fraud, cyber, or risk analyst experience developing and/or optimizing mitigation strategies or managing large fraud programs/initiatives</li> <li>3+ years of SQL and/or SAS coding ability</li> <li>Excellent communication and presentation skills</li> <li>Ability to identify opportunities for improvement and work autonomously with minimal direction</li> <li>Expertise in building and managing stakeholder relationships and presenting to senior leaders</li> <li>Ability to work in a fast-paced, dynamic environment </li> </ul> Desired Qualifications: <ul> <li>B.A./B.S in Computer Science, Data Science, Statistics or related field</li> <li>Advanced degree in Computer Science, Data Science, Statistics, or related field</li> <li>Fraud or Claims background with focus on Online Banking, Account Takeover, and/or authentication</li> <li>Understanding of statistical methods for developing performance metrics</li> <li>Familiarity with data visualization tools, preferably Tableau</li> <li>Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)</li> <li>Proficiency coding in SAS and/or Python and using Hadoop Impala/Hive</li> <li>Familiarity with code automation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Device and Non Monetary Fraud Lead Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness. Responsibilities: • Develops talent, including proactive sourcing of candidates • Manages client traffic, engaging and appropriately routing clients, and fostering client retention • Manages business results through formalized management routines and coaching • Creates a world class client experience environment • Manages market-level initiative prescribed by market leaders • Drives operational excellence by engaging employees on business strategy • Manages organizational priorities and effective execution Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Breaks down barriers to create a more inclusive environment that supports company D&amp;I goals • Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations • Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success • Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization • Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance • Efficiently allocates and manages resources across the organization to drive short and long term profitability • Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs • Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage4 Required Qualifications: • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages your time and capacity. • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment. • Can interpret performance results, find opportunities to drive success and hold others accountable to results. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • 1+ years management experience including hiring, coaching, and developing direct reports • Experience in financial services and knowledge of financial services industry, products and solutions. • Experience working in an environment with individual and team goals where goals were routinely met or exceeded. • Bilingual skills. Skills: • Customer Service Management • Performance Management • Coaching • Customer and Client Focus • Talent Development • Risk Management • Sales Performance Management • Business Operations Management • Recruiting • Result Orientation • Referral Management • Leadership Development • Inclusive Leadership • Prioritization • Problem Solving Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Financial Center Manager - Belvedere Alameda Financial Center

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing comprehensive financial solutions to small businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients. Key responsibilities include supporting growth of the profitability of the small business customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing external referral sources. Job expectations include opening core small business accounts while adhering to procedural guidelines. Responsibilities: <ul> <li>Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk</li> <li>Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews</li> <li>Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time</li> <li>Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities</li> <li>Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals</li> <li>Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment</li> <li>Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture</li> </ul> Required Qualifications: <ul> <li>Has proven success in consultative sales in financial services or in business-to-business sales</li> <li>Ability to demonstrate examples of improving specific businesses financial outcomes by interpreting financial statements and recommending specific levers</li> <li>Is passionate about outside sales and enjoys spending time prospecting</li> <li>Wants to enhance existing relationships and exceed sales goals</li> <li>Can analyze financial conditions of clients and industry trends</li> <li>Can understand and interpret financial statements and cash flow analysis</li> <li>Has excellent communication skills and demonstrated leadership ability</li> <li>Enjoys partnering and negotiating with a team of bank employees to solve client issues</li> <li>Demonstrated management of a client portfolio with focus on relationship development and deepening</li> <li>Thorough knowledge of small business financial products and services</li> <li>Familiarity with CRM platforms and other banking systems</li> </ul> Desired Qualifications: <ul> <li>Community leadership</li> <li>Strong computer skills with an ability to multitask in a demanding environment</li> <li>Undergraduate degree in business, finance or economics preferred or seven years relevant work experience</li> </ul> Skills: <ul> <li>Client Experience Branding</li> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Pipeline Management</li> <li>Credit Documentation Requirements</li> <li>Financial Analysis</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Written Communications</li> <li>Coaching</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Prospecting</li> <li>Risk Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Business Banking Relationship Manager -Blue Bell, PA

Job Description: As an Advisor Development Program Financial Solutions Advisor Stage I (ADP FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated study time for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development. Once you have demonstrated success as a licensed ADP Financial Solutions Advisor Stage I, you will typically progress onto the next stage of ADP as a Merrill Financial Solutions Advisor (MFSA). In that role you will transition to a local Merrill Wealth Management office and continue to practice the skills you’ve learned in ADP by beginning to build a new portfolio of affluent and high net worth clients. As a successful MFSA, you will then have the opportunity to progress further within ADP with the ultimate aim of becoming a core Merrill Financial Advisor. The Academy will support you along the way with dedicated programs, tools and resources throughout your career journey. Required Qualifications: <ul> <li>Displays confidence working in a sales role</li> <li>Builds strong client relationships through effective communication and collaboration</li> <li>Displays a proactive mindset and effective time management</li> <li>Demonstrates a results-driven mindset and prioritizes client interests</li> <li>Identifies appropriate client solutions through application of learnings and new information</li> <li>Applies relevant regulatory due diligence in daily activities and creating long-term client strategies</li> </ul> Desired Qualifications: <ul> <li>Bachelor’s degree and/or a minimum of one year of financial services industry or sales experience</li> <li>Learns and adapts to new technology or applications</li> <li>Executes multiple tasks simultaneously</li> </ul> This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. Shift:1st shift (United States of America) Hours Per Week: 40

Advisor Development Program - Financial Solutions Advisor Trainee - Jenkintown Financial Center

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: <ul> <li>Identifies client needs and recommends solutions when fraud has been identified</li> <li>Records data captured during client interactions accurately</li> <li>Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li> <li>Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li> <li>Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls</li> </ul> Required Qualifications: <ul> <li>Must be a current Bank of America Year Up intern with a good performance history</li> <li>1+ years of customer/client service experience, including experience handling difficult client situations</li> <li>Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives</li> <li>Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li> <li>Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li> <li>Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li> <li>Communicates effectively and confidently with all clients to make their financial lives better</li> <li>Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li> <li>Comfortable receiving ongoing performance feedback and coaching</li> <li>Ability to learn and adapt to new information and technology platforms</li> <li>Minimum of an intermediate level of proficiency with computers and current technology</li> </ul> Desired Qualifications: <ul> <li>1+ years of experience in the banking/financial industry</li> <li>2+ years of experience working in a client service capacity​​</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer Service Management</li> <li>Customer and Client Focus</li> <li>Issue Management</li> <li>Active Listening</li> <li>Adaptability</li> <li>Client Solutions Advisory</li> <li>Data Collection and Entry</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Client Experience Branding</li> <li>Fraud Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

349 Jobs in Horsham, PA, USA