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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. About the Role: The ServiceNow Knowledge Process Analyst is a key role within the Technology Service Management Office, a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization will manage day-to-day governance, operations and continual improvement for technology request management and technology knowledge management within the scope of those capabilities on the ServiceNow platform. In addition to managing the process day to day, this role will build and manage relationships with teams who execute the process to ensure their adherence and success. Key responsibilities: <ul> <li>Participate in the day-to-day of operation of process controls to ensure consistent and efficient execution</li> <li>Participate in developing, monitor, and report on key process metrics to track performance, identify trends, and drive improvements</li> <li>Identify risks and issues and support mitigation, coordinating with partners as needed</li> <li>Collaborate with cross-functional teams to ensure onboarding of partners into use of the ServiceNow catalog with its request process and into use of ServiceNow knowledge management are trained on requirements and control execution</li> <li>Deliver ongoing training to refresh partner understanding and share improvements</li> <li>Participate in support for evaluations of the process by lines of defense</li> <li>Create and maintain process documentation, including procedures</li> <li>Participate in performance improvement efforts, including identifying opportunities, designing selected improvements, and ensuring comprehensive implementation</li> <li>Perform other duties as assigned </li> </ul> Required Experience: <ul> <li>Minimum of 3 years of experience as a process manager for an IT Service Management process</li> <li>Minimum of 1 years of experience managing controls for an ITSM process</li> <li>Strong understanding of knowledge management and/or technology service request management</li> <li>Understanding of service catalog use, structure, and operation</li> <li>Understanding of ITSM portals</li> <li>ITIL v3 Foundation Certification</li> <li>Experience operating a process on the ServiceNow ITSM platform</li> </ul> Desired Experience: <ul> <li>Strong collaboration and relationship building skills</li> <li>Strong risk, issue and control management skills</li> <li>Superb written communication skills, with a keen eye for detail</li> <li>Proven ability to quickly learn and understand complex subject matter</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Issue Management</li> <li>Monitoring, Surveillance, and Testing</li> <li>Quality Assurance</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Decision Making</li> <li>Innovative Thinking</li> <li>Prioritization</li> <li>Recording/Organizing Information</li> <li>Research</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

ServiceNow Knowledge Process Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! This job is responsible for managing the end-to-end consumer mortgage referral requests primarily for Low to Moderate Income (LMI) clients in underserved markets. Key responsibilities include connecting with internal and external centers of influence (i.e. financial center partners, realtors, etc.) to originate mortgage transactions, identifying relationship deepening opportunities with clients, and facilitating the loan process from application to close. Job expectations include providing home buyer education via workshops and contacting with clients and partners virtually or in-person. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: <ul> <li>Originates loans from multiple internal and external referral sources</li> <li>Understands the local Affordable Housing Market, Housing Assistance Programs, and experience, providing thoughtful lending solutions and guidance to Low to Moderate Income and First Time Homebuyers</li> <li>Achieves production goals as defined by the business</li> <li>Maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities</li> <li>Provides exceptional customer service including maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements</li> <li>Conducts monthly Home Buyer Workshops and Business Development meetings</li> </ul> Required Qualifications: <ul> <li>2+ years of experience in loan originations and/or home buyer education</li> <li>Knowledge of conventional and/or government guidelines as well as affordable mortgage products and programs</li> <li>Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending</li> <li>Ability to organize and deliver Home Buyer Workshop presentations</li> <li>Knowledge of community housing counseling agencies</li> <li>Knowledge of community grant / downpayment programs</li> <li>Strong written and verbal communications skills</li> <li>Self-motivated and highly organized</li> <li>Ability to prioritize multiple competing tasks​</li> </ul> Desired Qualifications: <ul> <li>Experience in first mortgage and HELOC</li> <li>Familiar with FHA and HUD guidelines</li> <li>Knowledge of local competition product offerings and real estate market dynamics</li> <li>Strong computer skills, including Microsoft applications and previous experience using laptop technology for client communication purposes including accessing rate, credit and loan status information</li> <li>Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously</li> <li>Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences</li> <li>Ability to analyze and comprehend complex financial data and provide appropriate financial solutions</li> <li>Professional and effective interpersonal skills</li> </ul> Skills: <ul> <li>Client Management</li> <li>Customer and Client Focus</li> <li>Loan Structuring</li> <li>Oral Communications</li> <li>Referral Management</li> <li>Credit Documentation Requirements</li> <li>Learning Delivery</li> <li>Presentation Skills</li> <li>Prospecting</li> <li>Written Communications</li> <li>Active Listening</li> <li>Business Development</li> <li>Credit and Risk Assessment</li> <li>Data Collection and Entry</li> <li>Pipeline Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Community Lending Officer - Loganville

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams. Fraud Prevention and Detection is looking for an energetic and inquisitive experienced data scientist to join our team and help us combat financial crime using graph databases. In this role, you will be expected to work on large and complex data science projects. Collaborating with internal strategy, technology, product, and policy partners to deploy advanced analytical solutions with the goal of reducing fraud losses, lowering false positive impacts, improving client experience, and ensuring the Bank minimizes its total cost of fraud. Responsibilities: <ul> <li>Link Analysis/Graph analytics to find and mitigate densely connected fraud networks.</li> <li>Developing and tuning graph algorithms to maximize detection of fraud.</li> <li>Work with software developers to create/enhance link analysis process for new fraud detection use cases, and assist with the generation, prioritization, and investigation of fraud rings.</li> <li>Coordinate with stakeholders and tech to deliver process end-to-end, be the gate keeper for issue tracking and remediation.</li> <li>Gather business requirements and translate to technical logic for script development, and design, create and monitor daily report/QA metrics for fraud detection process.</li> <li>Document and prepare attestation response for process and fraud strategy with governance team.</li> <li>Identify, track, and recommend opportunities for process improvement.</li> <li>Coach and mentor peers to improve proficiency in a variety of systems and serve as a subject matter expert on multiple business and technical-related topics.</li> <li>Identify business trends based on economic and portfolio conditions and communicate findings to senior management.</li> <li>Support execution of large-scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics-based insights.</li> </ul> Required Qualifications: <ul> <li>A minimum of 4 years of experience in data and analytics is required.</li> <li>Must be proficient with SQL and one of SAS, Python, or Java</li> <li>Critical problem-solving skills including selection of data and deployment of solutions.</li> <li>Proven ability to manage projects, exercise thought leadership and work with limited direction on complex problems to achieve project goals while also leading a broader team.</li> <li>Excellent communication and influencing skills.</li> <li>Thrives in fast-paced and highly dynamic environment.</li> <li>Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with creative solutions.</li> <li>Model development experience leveraging supervised and unsupervised machine learning (regression, tree-based algorithms, neural networks)</li> <li>Expertise handling and manipulating data across its lifecycle in a variety of formats, sizes, and storage technologies to solve a problem (e.g., structured, semi-structured, unstructured; graph; hadoop; kafka)</li> </ul> Desired Qualifications: <ul> <li>Advanced Quantitative degree (Masters or PhD)</li> <li>7+ years of experience; work in financial services is very helpful, with preference to fraud, credit, cybersecurity, or other heavily quantitative areas.</li> <li>Understanding of advanced machine learning methodologies including neural networks, ensemble learning like XGB, and other techniques</li> <li>Proficient with H2O or similar advanced analytical tools</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Business Analytics</li> <li>Data and Trend Analysis</li> <li>Fraud Management</li> <li>Problem Solving</li> <li>Collaboration</li> <li>Innovative Thinking</li> <li>Monitoring, Surveillance, and Testing</li> <li>Presentation Skills</li> <li>Risk Management</li> <li>Data Visualization</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Issue Management</li> <li>Oral Communications</li> <li>Written Communications</li> </ul> Minimum Education Requirement: Bachelor’s degree or equivalent work experience Shift:1st shift (United States of America) Hours Per Week: 40

Cons Prod Strategic Analyst IV

Job Description: At Bank of America, we’re creating real, meaningful relationships with individuals and businesses across the country. Each day, we connect with 67 million clients through a growing specialist workforce and our world-class digital platform. With each relationship and connection, we are looking to provide care and guidance for our clients when they need us most – whether they are just starting out, buying a home, building a family or planning for retirement. As part of our commitment, we are looking for the next generation of Financial Advisors—those with a passion for growing a long-term career and a drive to make our clients’ financial lives better. If you are an individual who is passionate about helping clients reach their financial goals, join Bank of America and become an investment specialist in one of over 4,000 financial center locations nationwide. From day one, you will receive training from our-award winning Academy at Bank of America, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience. The Academy offers a defined path to becoming an advisor through a multi-stage training program, one that provides you with the necessary experience and skills to succeed in your role and throughout your career journey. As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you’ve learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We’ll help you • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. • Get training and one-on-one coaching from Academy managers who are invested in your success. • Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions. • Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 &amp; 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired &amp; your Series 7 &amp; 66 within 120 Days - a requirement for the role. • Build your network. Starting at a financial center, you’ll interact with banking customers, small business owners and higher net worth clients alike. You’ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. • Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence and recommend strategies to help clients achieve their financial goals and life priorities. • Collaborate with core banking and investment partners. Connect clients to all of the solutions we provide through Bank of America and Merrill to meet virtually all of their financial needs. As a Financial Solutions Advisor Stage I, you can look forward to • Unlimited potential for financial growth. • A strong referral base from across the business through our relationship with one in every two households. • Managing a portfolio of clients by providing exceptional client care with industry leading products, services, and education. • Robust marketing support to reach wider audiences with greater appeal. • Ongoing professional development to deepen your skills and optimize your practice as the industry evolves and changes. • Opportunities to connect with experts including small business consultants, mortgage lenders and investment advisors. We’re a culture that • Believes in responsible growth and has a proven dedication to supporting the communities we serve. • Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience. • Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world. • Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. Required skills: • Sets and accomplishes goals, achieving whatever you put your mind to. • Is comfortable in a sales role, finding ways to nurture strong relationships with prospective clients. • Communicates clearly and confidently with clients from all walks of life. • Works well with others and collaborates productively to get things done. • Can manage complexity, prioritize tasks and execute in a fast-paced environment. • Likes to learn on your feet, adapting to new information and seeking the right solutions for clients. • Efficiently manages your time and capacity. • Is thorough and will incorporate relevant regulatory due diligence into daily to-do’s and long-term strategies for clients. Desired skills: • Strong computer skills with an ability to multitask in a demanding environment. • A bachelor’s degree, or 1-2 years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Experience assessing client needs, identifying/recommending solutions, and building/managing client relationships. Shift:1st shift (United States of America) Hours Per Week: 40

Financial Solutions Advisor Stage I- Consumer Investments -Macland Financial Center

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This is an exciting opportunity to join Enterprise Payments Technology (EPT) and be part of a dynamic and fun team with amazing leadership. EPT is a global payments team which provides a wide range of financial platforms and services. EPT is made of core payment business technology functions including Merchant Solutions, Card Issuing, Digital Wallets, Transfers, Liability Payments and Settlement. EPT facilitates the movement of roughly $693 trillion through the processing of approximately 18.8 billion transactions a year to more than 66 million consumer/small business relationships and 2 million wealth management clients. The Merchant Business Software Suite (MBSS) team is responsible for the delivery of a largescale, multi-year program to provide a scalable and customizable point-of-sale software across a broader set of industry verticals. The initiative arises from a recent strategic acquisition to broaden the Bank’s Merchant Services capabilities. This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies. Required Qualifications: Building the Solution Right: <ul> <li>Design , develop and be accountable for feature delivery.</li> <li>Apply enterprise standards for solution design, coding and quality.</li> <li>Ensure solution meets product acceptance criteria with minimal technical debt.</li> <li>Responsible for compliance and security items and audit support at the team level.</li> <li>Act as a liaison for production activities/issues.</li> </ul> Work Planning and Execution: <ul> <li>Work with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria.</li> <li>Guide the team on work breakdown and execution.</li> </ul> Team Mentorship: <ul> <li>Play a team lead role (as an individual contributor) and mentors the team.</li> <li>Guide team members with skills and practices (planning &amp; estimation, peer reviews and other engineering practices).</li> <li>Identify skill and role gaps, and work with Technology Manager to address them.</li> <li>Work with Technology Manager in creating resource contingency plans where required.</li> </ul> Desired Qualifications: <ul><li>Knowledge of Payments or Merchant Services space.</li></ul> Responsibilities: <ul> <li>Designs, develops and is accountable for feature delivery</li> <li>Applies enterprise standards for solution design, coding and quality</li> <li>Ensures solution meets product acceptance criteria with minimal technical debt</li> <li>Guides the team on work breakdown and execution</li> <li>Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria</li> <li>Plays a team lead role (as an individual contributor) and mentors the team</li> <li>Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)</li> </ul> Skills: <ul> <li>Automation</li> <li>Influence</li> <li>Result Orientation</li> <li>Stakeholder Management</li> <li>Technical Strategy Development</li> <li>Architecture</li> <li>Business Acumen</li> <li>Risk Management</li> <li>Solution Delivery Process</li> <li>Solution Design</li> <li>Agile Practices</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Data Management</li> <li>DevOps Practices</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Feature Lead Technology

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Work directly with the business development officers, relationship managers, investment bank, capital markets teams and/or product specialists to develop, structure, analyze, covenant, document, fund and close a deal. Work on a broad range of transactions from large corporate/private equity to core middle market. Requires direct contact with the client, financial sponsors and/or financial intermediaries. This will include outside accountants, legal counsel and field examiners. Must develop full understanding of BANA and BABC credit policies and regulatory requirements is required to enable immediate reaction to situations during the underwriting, documentation and closing processes. Job Responsibilities: <ul> <li>Analyzing new prospects for credit quality and Asset Based Lending potential, including financials and projections</li> <li>Evaluate collateral from a broad spectrum of industries for suitability for asset-based facilities.</li> <li>Assist in negotiation of term sheets and credit agreements with prospective clients.</li> <li>Prepare internal documentation to evaluate new opportunities to include pre-screens and final approval documentation.</li> <li>Work closely with risk management on approvals; present borrower and structure to risk committee in order to secure deal approval.</li> <li>Work with outside counsel and other third parties, including appraisers and field examiners, to document and close transactions.</li> </ul> Required Qualifications: <ul> <li>7+ years experience credit, underwriting, and structuring of corporate lending transactions.</li> <li>Deep knowledge of Legal Documentation (commitment papers, term sheets, credit agreements, intercreditor agreements, etc.)</li> <li>Able to establish and maintain collaborative partnerships with both internal and external clients.</li> <li>Easily navigates multiple client and support organizations; able to engage and gather resources through various business partners in order to achieve successful outcomes.</li> </ul> Desired Qualifications: <ul> <li>10+ years asset-based experience</li> <li>Familiarity with asset-based lending across broad industries, including specific sector risks and nuances</li> <li>BA/BS Degree with concentration in Finance, Accounting or related</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Attention to Detail</li> <li>Financial Analysis</li> <li>Loan Structuring</li> <li>Underwriting</li> <li>Collaboration</li> <li>Decision Making</li> <li>Negotiation</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Business Acumen</li> <li>Client Management</li> <li>Portfolio Management</li> <li>Prioritization</li> <li>Executive Presence</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Senior Underwriter II - Asset Based Finance

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role will partner with key leaders in Software Engineering, Core Technology Infrastructure (CTI) Engineering, and Technology Services roles to define objective reliability goals for the services they support, including observability designs specifying plans to gain operational visibility into meeting those goals through instrumentation and dashboards. The individual in this role will consistently look for opportunities to improve the reliability and efficiency of operating our services, spending a considerable portion of their time utilizing their engineering skills to find automation solutions to manual support activities, along with influencing a culture that drives innovation and continuous improvement. This individual will be engaged in major production triage efforts and work with problem management in the identification of root cause of highly impactful or complex issues as required. This individual will use the knowledge gained in those efforts to partner closely with software developers, production services, architects and Infrastructure teams to drive delivery of sustainable and reusable design patterns supporting efficient production operation and to ensure nonfunctional production support requirements are adopted early in the application development lifecycle This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement. Required Qualifications: Demonstrated Experience/Abilty in the Following Skills: • Collaborate with Development and Infrastructure teams to understand technical solutions and to develop Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure and improve the reliability of the services they support. • Partner with Development and Infrastructure teams to create error budget policies which prioritize reliability stories and tasks when reliability objectives fall below a threshold defined in the established SLOs. • Develop software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate these work processes as a means to free up time to focus on reliability. • Partner with infrastructure engineers and application development leads to suggest code optimizations and/or additional instrumentation and logging structures in the application or platforms to help gain visibility into the reliability of their applications and services. • Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling and work with the Problem Manager to diagnose root causes for complex/high impact major incident / problem management investigations. •Assess monitoring for new changes with development partners and work with monitoring tools team to enhance application and system monitoring designs as well as monitoring dashboards for new projects and initiatives. • Design solutions to visualize key production support metrics that enable both Operational Readiness and Site Reliability Engineer (SRE) teams to identify scenarios requiring intervention or opportunities to improve support efficiency and/or system reliability. • Identify vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring and define solutions to reduce manual support effort and/or improve system reliability. • Identify and plan for capacity and performance bottlenecks in critical systems. Desired Qualifications: <ul> <li>Previous experience in application or infrastructure architecture/engineering</li> <li>Strong use of JIRA and ability to create reporting</li> <li>Executive communication</li> </ul> Responsibilities: <ul> <li>Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention</li> <li>Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability</li> <li>Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility</li> <li>Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability</li> <li>Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs</li> <li>Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations</li> <li>Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support</li> </ul> Skills: <ul> <li>Architecture</li> <li>Collaboration</li> <li>Innovative Thinking</li> <li>Result Orientation</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Influence</li> <li>Stakeholder Management</li> <li>Technical Strategy Development</li> <li>Automation</li> <li>DevOps Practices</li> <li>Production Support</li> <li>Project Management</li> <li>Risk Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Senior Site Reilability Engineer

Job TitleSpatial Data StrategistJob Description SummaryThe Spatial Data Strategist on a Space Management team is to help solve business problems by building standard and ad hoc dashboards. Provide strategic space and occupancy planning expertise in support of long-term supply and demand planning, real estate strategy, workplace design, space analysis and space efficiency within a Client’s real estate portfolio data.Job DescriptionPrinciple Responsibilities<ul> <li>Building standard and ad hoc BI dashboards</li> <li>Utilization and allocation reporting analysis</li> <li>Work with Spatial data team to create scenarios and long-term strategic planning related to space</li> <li>Contribute to workplace trends/strategies and future ways of working.</li> <li>Work with various levels of the organization to capture project goals, objectives, and the associated requirements.</li> <li>Work with business key stakeholders to determine various KPIs and data reporting needs for various levels</li> <li>Gather requirements for building external and internal data dashboards. Work with vendors and customer to understand data needs</li> <li>Understand various roles and responsibilities in business group for better data governance and data security</li> <li>Cross functional collaboration with other service lines and SME Functions to ensure consistency of data across platforms and processes.</li> <li>Continual focus on innovation, constantly striving to improve delivery of services. This will include actively obtaining feedback from stakeholders and responding to the same, bringing in industry knowledge, innovation and best practice.</li> <li>Show strong verbal presentation skills and ability to communicate to executive level</li> <li>Process work quickly, accurately, and with changing priorities</li> </ul>Targeted Competencies<ul> <li>Advanced skills in Business Intelligence tools (i.e.: Tableau and Power BI)</li> <li>Advanced/Expert skills in Excel</li> <li>Advanced skills in Adobe and Microsoft application suites</li> <li>Strong written and verbal presentation skills, ability to communicate to executive level and internal teams</li> <li>Solid business acumen; ability to understand and anticipate business needs to provide appropriate solutions</li> <li>Strong team player who is adaptable and capable of driving change / change management</li> <li>Possess analytical, organizational and problem-solving skills with a focus on the long term, strategic vision.</li> <li>Advanced understanding of CAFM\IWMS (Serraview preferred) for Space Management preferred</li> <li>Basic understanding of Corporate Real Estate and Financial concepts</li> <li>Bachelor’s degree (BA/BS) in a related discipline or field of study (i.e. Data and Analytics, Computer Science, Information Systems, Architecture, Interior Design, Corporate Real Estate &amp; Facilities Management Planning/Coordination, Facilities, Project or Construction Management, etc.) preferred</li> <li>Seven+ year’s experience in a corporate real estate environment preferred</li> <li>Ability to process work quickly, accurately and with changing priorities</li> <li>Ability to effectively interpret and apply policy and procedure</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $84,915.00 - $99,900.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Cushman & Wakefield

Spatial Data Strategist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise. Responsibilities: <ul> <li>Recommends financial advice and guidance that align with client financial goals and needs</li> <li>Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank</li> <li>Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities</li> <li>Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs</li> <li>Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs</li> <li> Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience</li> </ul> Required Qualifications: <ul> <li>Has demonstrated experience and proven success with business-to-business sales, or small business banking.</li> <li>Has strong communication skills with the ability to effectively influence clients.</li> <li>Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.</li> <li>Has a proven sales track record.</li> <li>Is able to build productive partnerships and working relationships.</li> <li>Is experienced with outbound phone sales.</li> </ul> Desired Qualifications: ​ <ul> <li>Experience with financial information, spreadsheets and financial skills.</li> <li>Experience with in-person customer service and sales.</li> <li>Experience working with small business clients.</li> <li>Experience meeting or exceeding goals.</li> <li>A working knowledge of small business products and services.</li> <li>Bilingual skills.</li> </ul> Skills: <ul> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Referral Identification</li> <li>Risk Management</li> <li>Client Experience Branding</li> <li>Credit Documentation Requirements</li> <li>Credit and Risk Assessment</li> <li>Pipeline Management</li> <li>Referral Management</li> <li>Attention to Detail</li> <li>Collaboration</li> <li>Issue Management</li> <li>Prospecting</li> <li>Relationship Building</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Business Solutions Advisor - Suwanee Financial Center

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The ServiceNow Platform Administrator will play a key role in maintaining the ServiceNow platform as defined by the Product teams. This role will provide hands-on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. You will participate in the various phases of the application lifecycle, including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Provides release support when needed and manages engagement across audiences</li> <li>Provides full lifecycle management of the infrastructure and application environments</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow administration with emphasis on platform management</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification</li> <li>Proven experience as an administrator in highly regulated environments</li> <li>Experience in maintaining multiple ServiceNow environments</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance</li> <li>Experience with ServiceNow instance cloning and management</li> <li>Experience maintaining both Windows and Linux MID servers</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS)</li> <li>ServiceNow certified application developer (CAD)</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience leveraging MID servers for integration and automation</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets</li> </ul> Skills: <ul> <li>Systems Administration</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Architecture</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

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