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<h2>About the team</h2>The Rentals Sales Team delivers innovative advertising solutions and business consultation for Multi-Family partners across the U.S. We are a high-energy, collaborative group dedicated to helping Zillow Group users make informed decisions about renting, buying, owning, and selling homes. Our team partners with rental property owners and operators, providing creative technology, strategic data, and robust training to drive client growth. We embody Zillow’s core values and play a key role in the company’s success. Come join us!<h2>About the role</h2>As a National Business Advisor, Rentals (NBA), you will support, retain, and grow advertising with our current Partners. The NBA will help Partners reach their business goals.As an NBA, you will support the immediate needs of Partners without assigned sales support of a Business Advisor or Sales Executive. You will be placed in a role with an assigned book of business consisting of currently advertising Partners, based on the business’s needs.You Will Get To: <ul> <li>Serve as a brand ambassador for Zillow Group, representing the interests of the company, advertisers, and industry partners.</li> <li>Mentor and educate partners on Zillow’s products and services to achieve shared goals.</li> <li>Consistently meet or exceed revenue and retention metrics.</li> <li>Conduct regular business reviews with partners to assess goals, analyze results, and provide recommendations.</li> <li>Analyze data and communicate insights to identify strengths and opportunities for partners.</li> <li>Demonstrate expertise in local real estate trends, compliance, and market activity.</li> <li>Utilize Zillow’s tech stack, including Salesforce and analytics tools, to manage your business and client relationships.</li> <li>Represent the voice of the customer to influence product, marketing, and sales process improvements </li> </ul>This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $35.90 - $57.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>2+ years of experience in outside sales, business-to-business sales, or selling into accounts with multiple decision makers.</li> <li>Proven track record of meeting or exceeding sales goals and key performance metrics.</li> <li>High energy, positive attitude, and a strong drive to achieve results.</li> <li>Strong ownership mindset with the ability to work quickly and accurately in a dynamic environment.</li> <li>Excellent time management and prioritization skills.</li> <li>Outstanding written and verbal communication abilities.</li> <li>Skilled at building relationships and engaging in high-level conversations with decision makers.</li> <li>Proficient with Microsoft Office, Salesforce, and data analytics tools such as Excel and Google Analytics.</li> <li>Experience with CRM systems (Salesforce.com or similar) preferred.</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

National Business Advisor, Rentals

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for the delivery of integrated treasury solutions to financial institutions clients and prospects across markets in APAC. Key responsibilities include actively managing and growing transaction banking revenue streams across the broad product suite. The role requires the ability to develop senior relationships at client organizations and elevate dialogue through thought leadership, content, and disciplined coverage intensity. We are looking for highly motivated, self-starters who can advocate for our clients in providing right solution to clients across correspondent banking, liquidity management, trade and supply chain finance, FX solutions, and commercial card services. Responsibilities: <ul> <li>Drives responsible revenue and balance sheet growth while focusing on risk management and relationship profitability.</li> <li>Proactive mapping of client needs and developing senior client connectivity.</li> <li>Responding to proposals and leading client engagement and thought leadership initiatives.</li> <li>Partners with bankers and product specialists across the enterprise to develop customized treasury solutions by identifying new opportunities</li> <li>Leads pricing negotiations with clients for treasury management products to optimize relationship profitability</li> <li>Fosters digital adoption by driving mobile, digital, and real time payments solutions where relevant. Adopts a strategic approach to client engagement by leveraging best practices, peer benchmarking, and industry data analytics</li> <li>Leads, coaches, and develops Treasury Sales Analysts (TSA), and Treasury Sales Officers (TSO) through day-to-day support of client deliverables</li> <li>Maintains an in-depth client focus, treasury industry expertise, client subsector expertise, and a broad understanding of our product offering</li> </ul> Requirements <ul> <li>Relevant cash management, correspondent banking, trade finance, and relationship management experience within a top tier international/ regional bank covering financial institutions clients ideally in Singapore and Vietnam</li> <li>Proven track record in managing complex transaction banking solutions for NBFI clients (i.e. private capital, insurance, PayTech, broker dealers etc.) would be an advantage</li> <li>Excellent written and oral communication skills in English. Spoken Vietnamese is an advantage.</li> <li>A strong team player who understands how to leverage various businesses functions/partners to drive business growth and support the global client management and sales teams</li> <li>Successfully demonstrates creative thinking while adhering to guidelines</li> <li>Demonstrates the ability to foster strong partnerships within the core team and the ability to build rapport with clients</li> <li>Effectively manages competing priorities in an organized fashion while maintaining a consistent level of client satisfaction</li> <li>Proactively engages all internal partners for sales opportunities</li> <li>Effectively manages risk while balancing the needs of the client, the team, and the bank</li> <li>Able to effectively work as an individual contributor as well as a collaborative team member in a fast-paced environment</li> <li>Depending on relevant years of experience, skills, and background, candidates will be considered for either Vice President or Director level</li> </ul>

Bank of America

Vice President/Director, Treasury Sales Officer, Global Payments Solutions, Singapore

ADA Claim Specialist Location: Virtual, but must be commutable to Oriskany, NY Employees are to report to the office once a month after training Training: IN-PERSON TRAINING for 3-12 weeks. 8:00AM-4:30PM M-F Key Responsibilities: <ul> <li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. </li> <li> Handle, review, and administer Family &amp; Medical Leave Act standalone/ADA (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions. </li> </ul> <ul><li> Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc. </li></ul> <ul><li> Update systems to accurately reflect leave status and ensure appropriate diary documentation exists. </li></ul> Essential Business Experience and Technical Skills: Required: <ul> <li>New hires should live a commutable distance from the site the role is posted in </li> <li> High school diploma </li> </ul> <ul><li> 2+ yrs. related experience and strong customer satisfaction focus and attention to detail </li></ul> Preferred: <ul><li> Bachelor’s degree </li></ul> <ul><li> Knowledge of system applications and Disability claims knowledge/working knowledge of FMLA/Disability/Leave procedures preferred </li></ul> Business Category Operations - Claims

MetLife

ADA Claim Specialist

Job TitlePortfolio Administration Associate ManagerJob Description SummaryResponsible to manage a group of associates and the day to day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The associate manager is also responsible for overseeing the day to day activities at the client level and being the first point of escalation for any questions or concerns that arise from the client or senior leadershipJob Description<h2>Essential functions and responsibilities</h2><ul> <li>Manage all Portfolio Administration services for a multitude of accounts</li> <li>Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met</li> <li>Provide leadership to staff with the goal of maximizing technology resources and improving processes</li> <li>Provide direction, coaching, and career development to assigned staff</li> <li>Provide new team integration and recruiting support including the interviewing and onboarding process</li> <li>Develop training and ensure all training and continuing education needs are met for each associate</li> <li>Create and maintain trust and strong relationships with team members, leadership, and clients</li> <li>Ensure account needs are met while following the scope outlined in the client service agreements</li> <li>Complete monthly billing for Portfolio Administration services for assigned clients</li> <li>Provide superior client service to internal and external clients</li> <li>Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed</li> <li>Continuously seek business expansion opportunities with existing clients and develop those opportunities</li> <li>Outline or oversee the continuous updates to the process playbooks</li> <li>Provide timely and accurate reporting to senior leadership and clients</li> <li>Handle or oversee monthly rent and other critical reporting for clients and senior leadership</li> <li>Partner with the Transition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothly</li> <li>Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus</li> <li>Execute special projects as assigned by senior leadership</li> <li>Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed</li> <li>Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained</li> <li>Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines</li> <li>Stay up to date on the latest industry standards and trends</li> </ul><h2>Key Competencies</h2>Demonstrated leadership/management skills Strong Customer Service Skills Strong Communication Proficiency (oral and written) Presentation Skills Organization Skills Technical Proficiency Analytical Skills Research Skills Detail Oriented Interpersonal Skills Sense of Urgency<h2>Education </h2><ul><li>Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal</li></ul><h2>Additional eligibility qualifications</h2><ul> <li>3+ years relevant work experience</li> <li>Ability to read and understand financial statements</li> <li>Strong interpersonal skills</li> <li>Ability to manage multiple high priorities</li> <li>Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $51,000.00 - $60,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Cushman & Wakefield

Portfolio Administration Associate Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description Summary: This job is responsible for standard transaction processing, reconciliation, data management and resolution of research requests supporting the wealth management business. Key responsibilities include providing quality service and effective and efficient administration and operations support for internal business partners and/or external clients. Job expectations include operating with maturity and independence and referring more complex issues and escalations to the team lead or manager. Responsibilities: <ul> <li>Performs transaction processing and reconciliation according to the established guidelines and procedures</li> <li>Responds to client inquiries through numerous channels to support administrational and operational efficiency and quality client service</li> <li>Performs research, follow-ups, data collection and resolution of routine research requests</li> <li>Monitors, manages and track client transactions and related responsibilities according to guidelines and procedures </li> <li>Monitors, manages and track vendor bills</li> <li>Identifies potential issues in daily administrational and operational tasks and escalates risk concerns, as appropriate</li> <li>Provides general administrational and operational support including handling inbound calls, mail sorting, mail distribution</li> </ul> Skills: <ul> <li>Proactive and attention to details</li> <li>Problem-solving Skills</li> <li>Analyze data from trackers and make informed decisions </li> <li>Knowledge of Cayman Islands Banking and AML Regulations and Compliance</li> <li>Proficiency in relevant software and financial tools</li> <li>Business Operations Management</li> <li>Customer Service Management</li> <li>Prioritization</li> <li>Reporting</li> <li>Data Collection and Entry</li> <li>Data and Trend Analysis</li> <li>Organizational Effectiveness</li> <li>Process Management</li> <li>Quality Assurance</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Research Analysis</li> <li>Strong Written Communications and interpersonal skills</li> </ul> Shift: Hours Per Week: 37.5

GWIM Senior Operations Representative

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for conducting quantitative analytics and modeling projects for specific business units or risk types. Key responsibilities include developing new models, analytic processes, or systems approaches, creating technical documentation for related activities, and working with Technology staff in the design of systems to run models developed. Job expectations include having a broad knowledge of financial markets and products. Job Description: The Quantitative Strategies Group at Bank of America is seeking Associate or VP for open positions of Quantitative Strategist to be based in New York, covering the Equity Derivatives trading desks. As part of this role you will work in an exciting, fast-paced environment, working closely with traders and others to improve the performance of existing models and to develop new ones. Our goal is to develop and deliver the best-in-class analytical abilities so that our business partners can better serve client needs and improve profitability. This role is very technical in nature and requires in-depth knowledge of mathematical modeling, programming languages, and understanding of finance and derivatives. In this role you will <ul> <li>Develop expert-level knowledge of Equity Derivatives business and product suites</li> <li>Gain experience working directly with different traders and solving their daily needs.</li> <li>Enhance existing models and help develop new ones. Work through the entire lifecycle of model and product development and software releases.</li> <li>Develop analytical tools and reports when such needs arise.</li> </ul> There will be opportunities of daily interaction with the trading desks as well as working closely with our Risk, Finance, Middle Office, and Technology partners. Candidate Requirements: <ul> <li>Quantitative capabilities and background in Mathematics/Physics/Computer Science/Engineering (up to MSc/PhD level)</li> <li>Strong knowledge and interests in finance. Experience working with different financial products and derivatives modeling preferred.</li> <li>Strong programming and technical skills. Proficiency of at least one programming language required, with experience in C/C++ and/or python preferred.</li> <li>Excellent verbal and written communication skills, as well as the ability to explain complex ideas in a simple and accessible manner.</li> <li>Curiosity to research different methodologies and explore new territories.</li> <li>Ability to multitask and work under pressure. Ability to work with different people and groups.</li> </ul> Minimum Education Requirement: Master’s degree in related field or equivalent work experience Shift:1st shift (United States of America) Hours Per Week: 40

VP, Quant Strategist - Equity Derivatives

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Global Information Security helps to assess threats and provide scalable and flexible solutions to actively manage these threats and specific risks to the Bank. The Business Support Manager will be part of the APAC GIS COO team providing operational and delivery expertise with a focus on strategy, financials, driving information security awareness and rigor to meet business requirements and goals, while addressing the agreed risk tolerances of the business environment. The successful candidate will be able to work both individually and as part of a team, bringing an organized and disciplined, but creative and energetic enthusiasm to building a best-in–class organization. Responsibilities <ul> <li>Execute responsibilities covering Business Management, Resource &amp; Finance Management and Process Improvements</li> <li>Act as Operational Excellence champion in the region and work closely with the Process Excellence team and senior GIS leaders to facilitate the execution of the Enterprise Process Management Policy</li> <li>Support global and regional ad-hoc/project-based initiatives in execution</li> <li>Analyze and identify gaps for in-region execution of processes and controls with GIS functional teams; ensure remediation of any controls gaps linked to in-region execution</li> <li>Facilitate strategic level discussions under the guidance of the Regional Information Security Office (RISO) leadership team to achieve organizational outcomes</li> <li>Provide regular management business updates on actions plans aligned to strategic goals</li> <li>Be flexible, demonstrate desire to learn and to be able deal with ambiguity and uncertainty.</li> <li>Build effective, capable teams through continuous technical training, coaching and leadership development</li> </ul> Required Skills <ul> <li>A seasoned business manager with exceptional communication skills, attention to detail, and a drive to make time, information, and decision-making more effective.</li> <li>Comfortable in translating complex technical details into simplified presentation proposals to communicate and gain approvals from senior leadership or business representatives;</li> <li>You have experience with a wide range of business management activities and initiatives including but not limited to finance/budgets, key MI metrics and status reporting, stakeholder and internal/external presentations and reporting</li> <li>Ability to work with stakeholders in business and technology groups who are based in various locations as required by the projects;</li> <li>Be assertive, inquisitive, and creative to assure timely outcomes whilst maintaining humility, maturity, and situational sensitivity.</li> <li>You are able to work independently and as part of a team to tight deadlines and changing priorities</li> <li>You will have had exposure to regulatory frameworks and risk management concepts and have ideally supported business continuity management in a technology environment</li> <li>Strong project management, multitasking and organizational skills with enhanced knowledge on productivity suites (e.g. MS Office tools, Confluence, JIRA etc)</li> <li>Applicable knowledge of enterprise cybersecurity policies, regulations and security frameworks.</li> <li>Certifications in Project Management and/or information security highly desirable</li> </ul>

Vice President, Business Support Manager, Chief Operating Office, APAC Global Information Security

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Application Production Support for the Bank of America’s Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool. The role also includes: <ul> <li>Capacity and Performance Management</li> <li>Working with development teams for take-on and training of new services or significant upgrades</li> <li>Providing support for Audits (internal and external)</li> <li>Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements</li> </ul> Required Qualifications: <ul> <li>Bachelor’s Degree in Computer Science or related field</li> <li>5+ years of relevant IT experience i.e. Production or Release Support, ITIL, Technical Implementations, or equivalent</li> <li>Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers</li> <li>Excellent written and verbal communication skills (English)</li> <li>Proven knowledge in some/all of the following: Java/J2EE – Core Java, JDBC, EJB, &amp; Java Web Services &amp; Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services &amp; MuleSoft</li> <li>Good knowledge of Middleware components; Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft</li> <li>Strong operating system knowledge in Unix and Windows including strong scripting skills</li> <li>Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution</li> <li>Knowledge of event driven and schedule driven batch processes</li> <li>Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools</li> <li>Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring &amp; Production Governance</li> <li>Experience with: troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period</li> <li>Ability to work closely with Technology Infrastructure, Development &amp; Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.</li> <li>Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration</li> <li>Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management</li> <li>Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues</li> <li>Working on some weekends and bank holidays as part of a 5 day week shift pattern</li> </ul> Desired Qualifications: <ul> <li>Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management</li> <li>Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution</li> <li>Ensure production and performance SLAs are met and escalate issues which needs attention</li> <li>Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision</li> <li>Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures</li> <li>Exercises judgment within defined procedures and practices to determine appropriate action</li> <li>Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests</li> <li>Should have increased awareness and exposure to basic technical principles, concepts and techniques</li> <li>Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors</li> <li>Support of on-call rotation for off-hours and weekend support as needed</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Influence</li> <li>Production Support</li> <li>Risk Management</li> <li>Automation</li> <li>Collaboration</li> <li>Innovative Thinking</li> <li>Result Orientation</li> <li>Solution Design</li> <li>Business Acumen</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Solution Delivery Process</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Production Services Specialist II

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for working with Financial Advisor (FA) teams to provide comprehensive financial planning solutions. Key responsibilities include identifying strategic investment opportunities, driving financial planning by gathering and analyzing data to create robust financial plans, and fostering internal relationships. Job expectations include having knowledge of Estate and Gift Taxes, Philanthropy, Trust Structures, Insurance, Income Tax Planning, and Investment Management and a comprehensive understanding of the suite of solutions, platforms, and initiatives across the bank. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: <ul> <li>Leverages extensive financial data to identify possible solutions to meet client needs and goals</li> <li>Schedules, prepares, and attends client meetings to review plans, capture changes, and discuss next steps</li> <li>Monitors, updates, and maintains client information in a related planning tool and plans on a consistent basis</li> <li>Engages with specialists and partners to address client needs and deliver solutions</li> </ul> Skills: <ul> <li>Business Development</li> <li>Client Investments Management</li> <li>Portfolio Analysis</li> <li>Portfolio Management</li> <li>Wealth Planning</li> <li>Causation Analysis</li> <li>Client Management</li> <li>Data Visualization</li> <li>Risk Modeling</li> <li>Trading and Investment Analysis</li> <li>Investment Management</li> <li>Referral Identification</li> </ul> Required Qualifications: <ul> <li>Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support</li> <li>SAFE ACT Registration; ADV-2B Required</li> <li>CFP® or CPWA® designation and/or maintain at least one firm approved designation</li> <li>Understanding of how to deliver a strong overall client experience</li> <li>Thorough knowledge and understanding of the suite of Wealth Management products and services</li> <li>Possess and demonstrate strong communication skills</li> <li>Superior relationship management skills to partner effectively with specialists and across lines of business to meet the needs of clients</li> <li>Strong analytical skills with the ability to identify trends, root cause and effects and develop strategies to increase growth and mitigate risk</li> <li>Ability to make sound decisions by having a deep understanding of financial planning best practices and policies/procedures</li> <li>Ability to identify client needs and concerns and articulate appropriate approach to align solutions to goals in a suitable and controlled way​</li> </ul> The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: applicable regulation FDIC, Safe Act/Loan Originators and FINRA. Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

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