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Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours.As an Engineer Sr or Engineer III., you will conduct technical and economic evaluations, performance testing, design and construction of new and existing facilities, and research on new developments, applying your strong understanding of industry and operational requirements. Taking initiative and anticipating customer needs will make you a stand-out player. Confidence in presentation-making and the ability to work independently and as a team leader are also vital in this role!In this role as a Telecommunication Engineer Sr/III, you will lead technical, system, field, and consultation support. You will design and architect solutions, prepare proposals, and develop scope documents. Your responsibilities will focus on budget and specification development, issuing and reviewing bid packages, preparing engineering drawings, and delivering recommendations to project management. This role offers opportunities for growth and development, allowing you to apply and expand your expertise in a dynamic environment.Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.<h2>Engineer Sr.</h2><h2>Responsibilities/Expectations:</h2><ul> <li>Accounts for a diverse range of sophisticated assignments requiring the use of experience, innovation and judgment</li> <li>May supervise the work of others</li> <li>Demonstrates technical expertise in a specialty, geographic area, or operational function and applies specialized knowledge in the effective completion of large-scope projects</li> <li>Prepares and delivers presentations</li> <li>Anticipates internal/external customer needs; assesses requirements and identifies solutions</li> <li>Interprets internal/external business challenges and improves products, processes or services</li> <li>Collaborates with teams to ensure compliance, build improvement plans and meet training needs</li> <li>Champions processes, procedures and safety standards</li> <li>Monitors and controls costs and resources associated with projects</li> <li>Designs and supports integrated voice and data telecommunications systems, including microwave, fiber optics, security video, LTE, and their supporting power and infrastructure</li> <li>Prepares capital budgets for system replacement and enhancements while ensuring compliance with FAA and FCC regulations</li> <li>Maintains current knowledge of telecommunications technologies, troubleshoots connectivity or system issues, and manages federally regulated FCC and FAA applications</li> <li>Other duties as assigned</li> </ul><h2>Education/Years of Experience:</h2><ul> <li>Required: Bachelor’s Degree in relevant Engineering field from an accredited college or university, OR Bachelor's Degree in Engineering Technology in a relevant field with Professional Engineer (P.E.) license; A minimum eight (8) years of multifaceted engineering experience in the natural gas or petrochemical industry</li> <li>Preferred: Bachelor’s Degree in Engineering and minimum seven (7) years of progressive engineering experience in the natural gas or petrochemical industry and PE Certification</li> </ul><h2>Other Requirements:</h2><ul> <li>Demonstrates excellent organizational/interpersonal skills and safety as a main priority</li> <li>Proficiency in Microsoft Office Application and PC skills</li> <li>Proficiency in engineering specialties covering more than one subject area</li> <li>Preferred: Project Management experience</li> <li>Applies knowledge of microwave, satellite, fiber optic, and broadband transmission systems, UHF (Ultra High Frequency) &amp; VHF (Very High Frequency) radio system design, and public and private LTE (Long-Term Evolution) communications systems</li> <li>Proficiency in LTE systems and coverage, as well as skills in maintaining, troubleshooting, and repairing LTE communication</li> </ul>Engineer IIIResponsibilities/Expectations:<ul> <li>Performs a wide spectrum of moderately difficult assignments, requiring technical evaluation, innovation, and judgement while maintaining customer satisfaction</li> <li>Works independently on mid-sized projects/technical assignments supporting operations</li> <li>Maintains a strong understanding of industry and operational requirements</li> <li>Demonstrates in-depth knowledge of safety requirements, produces results and meets goals</li> <li>Exhibits proficiency in Company processes, policies, procedures, and guidelines established by organization and governing agencies</li> <li>Prepares and delivers presentations to individuals</li> <li>Interprets internal/external customer needs, assesses requirements and identifies responses</li> <li>Works on a combination of engineering specialties covering more than one subject area</li> <li>Collaborates with teams to ensure compliance, build improvement plans and meet training needs</li> <li>Champions processes, procedures and safety standards</li> <li>Designs and supports integrated voice and data telecommunications systems, including microwave, fiber optics, security video, LTE, and their supporting power and infrastructure</li> <li>Prepares capital budgets for system replacement and enhancements while ensuring compliance with FAA and FCC regulations</li> <li>Maintains current knowledge of telecommunications technologies, troubleshoots connectivity or system issues, and manages federally regulated FCC and FAA applications</li> <li>Other duties as assigned</li> </ul><h2>Education/Years of Experience:</h2><ul><li>Required: Bachelor’s Degree in relevant Engineering field from an accredited college or university, OR Bachelor's Degree in Engineering Technology in a relevant field with Professional Engineer (P.E.) license; A minimum four (4) years of multifaceted engineering experience in the natural gas or petrochemical industry</li></ul><h2>Other Requirements:</h2><ul> <li>Exhibits excellent organizational/interpersonal skills and deems safety an utmost priority</li> <li>Proficiency in Microsoft Office Application and PC skills</li> <li>Preferred: FE Certification</li> <li>Preferred: Project Management experience</li> <li>Applies knowledge of microwave, satellite, fiber optic, and broadband transmission systems, UHF (Ultra High Frequency) &amp; VHF (Very High Frequency) radio system design, and public and private LTE (Long-Term Evolution) communications systems</li> <li>Proficiency in LTE systems and coverage, as well as skills in maintaining, troubleshooting, and repairing LTE communication</li> </ul><h2>About Tulsa:</h2>Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on <a href="https://www.cnn.com/travel/article/where-to-travel-best-destinations-2022/index.html" target="_blank">CNN Travel's best destinations to visit in 2022!</a>Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out <a href="https://visittulsa.com/" target="_blank">visittulsa.com</a> to learn more!Why Choose Williams?We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!<ul> <li>Competitive compensation</li> <li>Annual incentive program</li> <li>Hybrid work model - one work from home day each week for most office-based roles</li> <li>Flexible work schedule for most field-based roles</li> <li>401(k) with company matching contribution and a fixed annual company contribution</li> <li>Comprehensive medical, dental, and vision benefits</li> <li>Generous company-paid life insurance and disability benefits</li> <li>A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account</li> <li>Healthcare and Dependent Care Flexible Spending Accounts</li> <li>Paid time off, including floating and company holidays</li> <li>Wellness Program with annual rewards</li> <li>Employee stock purchase plan</li> <li>Robust employee learning and development</li> <li>High internal mobility (we promote from within)</li> <li>Parental leave (we provide up to 6 weeks for each parent)</li> <li>Fertility coverage and adoption benefits</li> <li>Domestic partner benefits</li> <li>Educational reimbursement</li> <li>Non-profit donation matching contributions and time off to volunteer</li> <li>Employee resource groups</li> <li>Employee assistance programs</li> <li>Technology to make our work more productive and collaborative</li> <li>Regular employee engagement surveys and feedback processes</li> </ul>Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.For more information, please visit <a href="https://www.williams.com/careers/total-rewards/" target="_blank">https://www.williams.com/careers/total-rewards/</a>.<h2>Education Requirements:</h2>Skill Requirements:Competency Requirements:

Williams

Engineer III/IV

Zeeco

Crater

Senior Controls Engineer

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Harsco

Field Systems Engineer

Family & Children's Services

Therapist, Psychiatry Clinic

<h2>#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. </h2>JOB SUMMARYThis position is hybrid to our Tulsa, OK office.Job Profile Summary Responsible for development, implementation, administration and oversight of compensation plans and programs and related activities including job analysis and evaluation; market surveys and analyses; compensation strategies; governmental compliance; and pay policies and procedures.Essential Functions and Responsibilities<ul> <li>Manage the development, implementation and administration of the company’s compensation philosophy, plans and programs.</li> <li>Direct development and growth of the team through guidance and feedback.</li> <li>Monitor trends in the market to understand opportunities. Collaborate with stakeholders to explore, identify and implement change as needed to stay competitive and meet business needs.</li> <li>Ensure compliance with federal, state and local compensation laws and regulations.</li> <li>Develop processes for creating, reviewing and updating job descriptions to ensure we have accurate information for compliance and relevant market data.</li> <li>Oversee survey participation, from determining which surveys to participate in, to preparation, submission and analysis of survey results.</li> <li>Oversee the annual review and validation of survey results, development of base pay guidelines and analysis and recommendation of short- and long-term incentive targets.</li> <li>Oversee the review and selection of third party vendors and the implementation and maintenance of compensation management systems, including the survey management tool, job description tool and Human Capital Management (HCM) compensation specific configurations and testing.</li> <li>Educate and advise leaders on company’s compensation philosophy, compensation policies and procedures, and use of manager HCM applications to build and execute base pay changes and incentive recommendations.</li> <li>Develop communications for employees and leaders specific to compensation plans and programs.</li> <li>Represent the company in industry round table groups and on related steering committees.</li> </ul>Education<ul><li>Bachelor's Degree in human resource management, business administration, related field, or a combination of formal education and the following job related experience</li></ul>Work Experience<ul> <li>This role typically requires three or more years of experience leading various human resource functions.</li> <li>Experience leading a team of employees, including guiding and directing day-to-day activities, providing feedback and developmental opportunities.</li> <li>Experience researching, compiling, reconciling and analyzing data and preparing recommendations.</li> <li>Experience researching, developing and preparing information, questionnaires, communications, policies and procedures, proposals and correspondence.</li> </ul>Knowledge, Skills and Abilities<ul> <li>Knowledge of: company organizational structure, department functions and business goals and objectives.</li> <li>Knowledge of: compensation systems, i.e. Human Capital Management systems, job description and survey analysis tools.</li> <li>Skills in: interacting, advising and communicating effectively with teams, peers and all levels of management.</li> <li>Skills in: using a computer and relevant applications (i.e. Excel, Word, PowerPoint and Teams).</li> <li>Ability to: maintaining confidentiality.</li> <li>Ability to: manage and prioritize multiple projects and priorities.</li> <li>Ability to: apply math and statistical formulas.</li> <li>Ability to: establish and sustain positive, long-term relationships.</li> <li>Ability to: elicit cooperation from a variety of sources, including senior management.</li> <li>Ability to: think strategically and critically.</li> <li>Ability to: work well under pressure and maintain work result integrity.</li> <li>Ability to: read and interpret policies, procedures, survey results, governmental regulations and publications.</li> <li>Ability to: prepare presentation materials tailored to the applicable audience.</li> <li>Ability to: communicate and present information to employees and all levels of management.</li> </ul>Licenses and Certifications<ul> <li>Certified Compensation Professional (CCP) preferred</li> <li>Professional in Human Resources (PHR)-HRCI preferred</li> </ul>Strength Factor Rating - Physical Demands/Requirements<ul><li>Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</li></ul>Strength Factor Description - Physical Demands/Requirements<ul> <li>Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)</li> <li>Walking: Moving about on foot (Frequently)</li> <li>Sitting: Remaining in a seated position (Constantly)</li> <li>Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)</li> <li>Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)</li> <li>Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)</li> <li>Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)</li> <li>Climbing: Ladders, Stairs (Occasionally)</li> <li>Balancing: Maintaining body equilibrium to prevent falling (Occasionally)</li> <li>Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)</li> <li>Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)</li> <li>Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)</li> <li>Crawling: Moving about on the hands and arms in any direction (Occasionally)</li> <li>Reaching: Extending hands and arms in any direction (Constantly)</li> <li>Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)</li> <li>Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)</li> <li>Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)</li> <li>Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)</li> <li>Hearing: Perceiving the nature of sound by the ear (Frequently)</li> <li>Tasting/Smelling: (Occasionally)</li> <li>Near Vision: Clarity of vision at 20 inches or less (Constantly)</li> <li>Far Vision: Clarity of vision at 20 feet for more (Frequently)</li> <li>Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)</li> <li>Vision: Color - The ability to identify and distinguish colors (Constantly)</li> </ul>Working Conditions/Environment<ul><li>Employee is subject to inside environmental conditions</li></ul>Working Conditions<ul> <li>Well lighted, climate controlled areas (Constantly)</li> <li>Frequent repetitive motion (Constantly)</li> <li>CRT (Computer Monitor(s)) (Constantly)</li> </ul>Travel<ul><li>Travel to other locations and job sites out-of-doors required</li></ul>Driving<ul><li>Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license</li></ul>ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email <a href="mailto:HRSolutions@ONEOK.com" target="_blank">HRSolutions@ONEOK.com</a> or call 1-855-663-6547​. #LI-HYBRIDExpected Salary Range$126,000.00 - $188,000.00

ONEOK

Manager - Compensation

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Internal Audit Senior Analytics Associate will work within the Internal Audit team to pull, test, and analyze key systems and tools data. The ideal candidate will be capable of measuring system and model performance, conduct data analysis to test the design and operational effectiveness of key compliance controls, and perform comprehensive testing of system changes. This role requires a deep understanding of SQL and Snowflake, data ETL processes, as well as the ability to build metrics and reports to support internal audit activities. The ideal candidate will work highly independently, identifying creative solutions to test complex data sets and data flows, and generating accurate data extracts and reports that will support the internal audit team in their control testing. In addition, the candidate should have working knowledge of BSA/AML compliance, transaction monitoring, sanctions screening and customer risk rating. What you’ll be doing (ie. job duties): <ul> <li>Data Analysis for Compliance Control Testing:</li> <ul> <li>Perform in-depth data analysis to assess the design and operational effectiveness of key compliance controls via writing complex, yet efficient and reusable SQL code.</li> <li>Identify potential areas of risk and provide recommendations for improvement.</li> </ul> <li>System/Model Change Testing:</li> <ul> <li>Conduct detailed testing of system or model changes to validate their impact and ensure they meet compliance and performance requirements.</li> <li>Document and communicate the results of testing to relevant stakeholders.</li> </ul> <li>Independent and Creative Problem-Solving:</li> <ul> <li>Work highly independently, identifying and implementing creative solutions to test complex data sets and data flows.</li> <li>Proactively seek out and address challenges in data testing and analysis, ensuring robust and reliable results.</li> </ul> <li>Complex Data Extracts and Reports:</li> <ul> <li>Produce data extracts and reports via SQL from a variety of sources that will support the internal audit team in their control testing.</li> <li>Translate vague and complex data requests into clear and actionable requirements.</li> <li>Ensure data exports are accurate, comprehensive, and aligned with audit requirements.</li> </ul> <li>ETL Process Testing:</li> <ul> <li>Test data ETL (extraction, transformation and load) from upstream production systems into the data repository, and from the data repository into the Compliance Tools.</li> <li>Validate data completeness and accuracy during ETL process.</li> </ul> <li>Develop and Improve Metrics and Dashboards:</li> <ul> <li>Design, develop, and enhance metrics and dashboards to measure the performance of various systems within the organization.</li> <li>Ensure that metrics and dashboards provide actionable insights for the Internal Audit team.</li> </ul> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum 3 years of technology experience in a data analytics role at a technology, consulting, financial institution, or a financial technology firm.</li> <li>Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field; Master’s degree preferred.</li> <li>Excellent analytical skills; strong SQL and data visualization skills.</li> <li>Understanding of BSA/AML compliance program, AML transaction monitoring and screening (Sanctions, PEP, Adverse Media) controls, KYC and risk rating, and regulatory/management reporting.</li> <li>Knowledge of software development life cycle (SDLC): requirements development, system design, development, testing and production launch.</li> <li>Ability to optimally collaborate in a cross-functional environment and under minimal direction.</li> <li>Strong communication skills, both verbal and written.</li> <li>Strong understanding of ETL processes and experience in testing and validating ETL workflows.</li> <li>Excellent analytical and problem-solving skills with a keen attention to detail.</li> <li>Strong communication skills, with the ability to present complex data insights to non-technical stakeholders.</li> <li>Ability to work independently and manage multiple tasks and projects simultaneously.</li> </ul> Nice to haves: <ul> <li>Experience with Model Validations and Regulatory Examinations.</li> <li>Experience with GitHub.</li> <li>Programming experience in Python.</li> <li>Knowledge of data visualization tools like Looker, Superset, Tableau.</li> <li>Experience in the financial services industry or a highly regulated environment.</li> <li>Knowledge of cryptocurrency.</li> </ul> PID: P69352 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $135,320—$159,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Internal Audit Analytics Senior Associate

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. We are looking for an experienced Consumer QA Manager to join Coinbase. As the Quality Assurance Manager, you will be responsible for maintaining the highest level of customer service quality assurance. Your role will involve managing a global team of quality experts and implementing strategies, processes, and tools to monitor and enhance the quality of customer service interactions. You will ensure the timely and reliable delivery of quality metrics and collaborate with stakeholders to provide insights and drive performance improvements. What you’ll be doing (ie. job duties): <ul> <li>Develop the strategy and roadmap for a robust Quality Assurance (QA) program aligned with Coinbase's overall business goals and objectives.</li> <li>Design and implement a scalable QA framework that encompasses all aspects of customer service operations, including processes, procedures, and performance metrics.</li> <li>Establish efficient QA processes and workflows to ensure timely and accurate assessment of customer interactions and adherence to quality standards.</li> <li>Identify and implement appropriate QA tools and technologies to streamline QA activities, automate processes, and enhance efficiency.</li> <li>Continuously analyze QA data and metrics to identify trends, patterns, and opportunities for process improvement and enhanced customer experience.</li> <li>Collaborate with cross-functional stakeholders, including Customer Experience, Operations, and Product teams, to align QA initiatives with business objectives and drive improvements.</li> <li>Generate and present comprehensive QA reports, metrics, and insights to senior leadership and stakeholders to drive data-informed decision-making.</li> <li>Lead change management efforts related to QA program implementation, including communication, training, and adoption planning.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum of 7-10 years of experience in quality assurance, preferably in a customer service or contact center environment.</li> <li>Strong knowledge and understanding of quality assurance principles, methodologies, and best practices.</li> <li>Proven experience in developing and implementing quality assurance programs and processes.</li> <li>Ability to adapt to a fast-paced and dynamic environment, managing multiple priorities and deadlines.</li> </ul> Nice to haves: <ul> <li>Knowledge of crypto space.</li> <li>Familiarity with Maestro QA</li> <li>Experience in performing quality control and/or quality assurance.</li> <li>Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.</li> </ul> Position ID: P69335 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $148,835—$175,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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