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<a href="https://career-hcm20.ns2cloud.com/careers?company=L3HHCM20&amp;clientId=jobs2web&amp;career_ns=job_application&amp;career_job_req_id=23525" target="_blank">Apply Now</a> L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Image Science Engineering Job Code: 23525 Job Location: Tulsa, OK Schedule: 5/8 Job Description: L3Harris Aeromet has an opportunity for an experienced Image Processing Engineer working to apply, enhance and develop image processing and threat detection techniques for our Iceman program. We are seeking an experienced engineer with a passion for working with digital data and analyzing the underlying phenomena. The successful candidate will work to develop best-in-class capabilities for detection, tracking, recognition, and image enhancement capabilities in support of the national defense. Essential Functions: <ul> <li>Work within a dynamic team to execute the algorithm development.</li> <li>Support the technical direction/plan for image processing and algorithm development in support of the program objectives.</li> <li>Code development with Python (Jupyter Notebooks, NumPy, SciPy, OpenCV, Matplotlib) or MATLAB (Image or Signal Processing Toolboxes).</li> <li>Produce new modular functionality suitable for a real-time image processing system.</li> <li>Be hard working, technically competent, possess pride in ownership and a good work ethic.</li> <li>Have a passion for working with digital data and analyzing the underlying phenomena.</li> <li>Set the highest ethical standards for self and others.</li> </ul> Qualifications: <ul> <li>Bachelor’s Degree in Electrical Engineering, Computer Engineering, Computer Science, or Physics and 4 years related experience, or Graduate Degree with related focus and 2 years related experience. In lieu of a degree, minimum of 8 years of prior related experience.</li> <li>Python, MATLAB or other scripting language experience.</li> <li>Background in engineering concepts and theory and experience applying these to the development of new concepts and technical practices.</li> <li>Experience with Object Detection and Tracking.</li> <li>A strong emphasis on image and signal processing techniques as well as experience applying these to digital data.</li> <li>Applicant must have a willingness to relocate to the Tulsa, OK area.</li> <li>Applicant must have or be able to obtain and maintain a Department of Defense security clearance.</li> </ul> Preferred Additional Skills: <ul> <li>Degree with digital signal processing focus.</li> <li>Experience with C++, CUDA (or equivalent) and real-time programming.</li> <li>Familiarity with atmosphere modeling and analysis.</li> <li>Familiarity with ballistic missile target characteristics and trajectory analysis.</li> <li>Familiarity with Agile or Scaled Agile development processes.</li> <li>Strong Organizational and Communication skills.</li> </ul> #LI-EN2 L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank">English</a> or <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank">Spanish</a>. For information regarding your Right To Work, please click here for <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">English</a> or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf" target="_blank">Spanish</a>. <a href="https://career-hcm20.ns2cloud.com/careers?company=L3HHCM20&amp;clientId=jobs2web&amp;career_ns=job_application&amp;career_job_req_id=23525" target="_blank">Apply Now</a>

Harris Corp - composite aero-structures division

Specialist, Image Science Engineer

Hero Practice Services

Dentist

Req ID: 76517 Location: Tulsa -TUL Areas of Interest: Finance; Internal Audit; Risk Management Pay Transparency Salary Range: Not Available Application Deadline: 05/22/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> Our team excels in risk assessment by leveraging extensive industry knowledge, analytical skills, and a systematic approach to identify and mitigate risks. We ensure effective risk management tailored to BOKF’s needs through comprehensive evaluations, continuous monitoring, and interdepartmental collaboration. By reviewing operations, providing feedback on best practices, and identifying opportunities to enhance controls, we help BOKF achieve its objectives and improve overall risk management. <h2>Job Description</h2> The Enterprise Risk Consultant I serves as the enterprise risk management liaison providing thought leadership, guidance, and meaningful input to ensure risks are understood, risk mitigation strategies and controls are developed, and appropriate reporting mechanisms are in place. Functions as an independent challenge function for operational risk. Complexity level of assigned Lines of Business varies from moderate to complex and requires a high order of analytical, interpretive and/or constructive thinking in varied situations covering multiple areas of the Bank. Acts as a change agent for the promotion of a risk management culture. <h2>Team Culture</h2> Our risk management department is centered on vigilance, analytical thinking, and collaboration. Team members work together to identify, assess, and mitigate risks, creating an environment where growth and skill enhancement are highly valued. This proactive and cooperative approach ensures the bank's stability and resilience in a dynamic financial landscape. <h2>How You'll Spend Your Time</h2> <ul> <li>You will translate leadership risk strategy into executable processes to benefit the business through appropriate risk-taking.</li> <li>You will facilitate strategic relationships among the three lines of defense, supporting calculated risks and providing a documented risk management framework.</li> <li>You will plan and execute risk and control identification with senior leaders and staff of assigned LOBs.</li> <li>You will maintain a well-documented inventory of risks and controls for assigned LOB RCSAs.</li> <li>You will interact with external regulators and internal auditors as a subject matter expert on internal controls framework.</li> <li>You will monitor timely execution of remediation efforts by assigned LOBs when processes are non-compliant with internal control framework.</li> <li>You will drive ad-hoc risk projects to completion with high quality.</li> </ul> <h2>Education &amp; Experience Requirements</h2> Minimum 3 years’ experience within the financial services industry focusing on Risk Management, Audit, Compliance, or management of business process with accountability for compliance and operational risk <ul> <li>Bachelor’s Degree in Finance, Economics, Accounting, MIS, or related field</li> <li>Master’s Degree in Finance, Economics, Accounting, MIS, or related field, preferred</li> <li>Preferred certifications: Operational Risk Management Certification, PMP, PMI-RMP, CCSA, CRMA</li> </ul> BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Enterprise Risk Consultant I

River Spirit Casino

Facility Tech I - 1171

Sales Representative

<h2 id="jobDescriptionHeading"> Job Description </h2> Oklahoma Heart Institute (OHI) invites dynamic Acute Care Nurse Practitioners, Physician Assistants, and Clinical Nurse Specialists to apply for a full-time Cardiology Advanced Practice Provider (APP) position in vibrant Tulsa, OK. This is your chance to thrive in a fast-paced, patient-centered environment while being part of a nationally recognized cardiology program. OHI offers an unparalleled opportunity to advance your career in a rapidly growing cardiology program supported by cutting-edge technology and exceptional team collaboration. Position Highlights: <ul> <li>Full-Time Employment (1.0 FTE)</li> <li>Inpatient/Outpatient; volumes depend on consults</li> <li>Work-life balance: Monday-Friday schedule (8 AM-5 PM) with rotating weekends and holidays</li> <li> EMR: Epic </li> </ul> Minimum Requirements: <ul> <li>Board-Certified Nurse Practitioner or Physician Assistant</li> <li>1-3 years of cardiology experience preferred; new grads are encouraged to apply!</li> <li> Candidates who thrive in a high-volume clinic, excel in charting efficiency and focus on exceptional patient care </li> </ul> Compensation &amp; Benefits Caring for our team members is part of our purpose. We do this by working to provide high-quality, affordable benefits that support you and your family's health and financial well-being. Your recruitment package may include: <ul> <li>Base Salary + wRVU Production Incentive</li> <li>CME/CEU Allowance</li> <li>Sign-On Bonus</li> <li>Medical Debt Assistance + Consultative Services by Navigate Student Loans</li> <li>Relocation Allowance</li> <li>Paid Malpractice Coverage</li> <li>Health Benefits + Retirement Plan</li> <li>Marketing + Practice Growth Assistance</li> </ul> About Us: As part of Hillcrest HealthCare System, Oklahoma Heart Institute is the region’s premier destination for cardiovascular care. From pioneering groundbreaking procedures to earning national recognitions like the American Heart Association Gold Plus Award and ACC Gold Performance Achievement Award, we are committed to excellence in heart health. About Our Community: In northeastern Oklahoma, Tulsa is Oklahoma's second-largest city, beautifully situated on the Arkansas River. Home to the University of Tulsa and a population of more than 404,000, residents enjoy a thriving outdoor recreation hub and a safe metropolitan experience featuring fun eateries and amazing arts and cultural offerings. 122 mi NE of Oklahoma City]]&gt;

Utica Park Clinic

Shape the Future of Cardiology: Full-Time ACNP at Oklahoma Heart Institute!

<h2 id="jobDescriptionHeading"> Job Description </h2> Utica Park Clinic (UPC) Rheumatology is searching for a Rheumatology Nurse Practitioner who is passionate about patient care to join an established employed practice in Tulsa, OK. Required: At least 2 years of Rheumatology-related Experience About Your Work: • Join one physician • Outpatient-Only Practice • Schedule: Monday-Friday, 8a-5p • 4 administrative hours/week • Expected # Patients: 18-20/day • Tenured staff • Designated MA and Prior Authorization staff assistance • Conveniently located on the campus of Hillcrest Medical Center (a 660-bed facility) • Infusion Center on the clinic's campus • No Call • No Weekends • Epic EMR Recruitment Package may include: • Base salary + wRVU production incentive • CME/CEU Allowance • Sign-on bonus • Medical debt assistance + Consultative services by Navigate Student Loans • Relocation allowance • Paid malpractice coverage • Health benefits + Retirement plan • Marketing + practice growth assistance Awards: Hillcrest Medical Center was recently recognized with an "A" Rating for Patient Safety from The LeapFrog Group (November 2023). About Hillcrest HealthCare System: Utica Park Clinic (UPC), recognized as the premier, multi-specialty health care group in northeastern Oklahoma, is a part of Hillcrest HealthCare System (HHS), the Oklahoma division of Ardent Health Services. HHS has more than 1,200 beds and has been providing hope, health and healing to its patients for over 100 years. With a presence in 19 northeastern Oklahoma communities and maintaining over 70 clinic locations, UPC offers close to 30 specialties to address the needs of the communities we serve. About the Community: Located in northeastern Oklahoma, Tulsa is Oklahoma's second-largest city, beautifully situated on the Arkansas River. Home to the University of Tulsa and a population of more than 1 million in the Tulsa metroplex, residents enjoy a thriving outdoor recreation hub, coupled with a safe metropolitan experience featuring fun eateries and shopping in addition to amazing arts and cultural offerings. For those who enjoy traveling, Tulsa International Airport offers easy access to numerous destinations. 122 mi NE of Oklahoma City]]&gt;

Outpatient Rheumatology NP Employment | Tulsa, OK | No Weekends/No Call

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Must live in Central Time Zone Training Schedule: M-F 8am-430pm CST ; 19 weeks of trainingPost Training Schedule: Must be available to work an assigned 8 hour shift between 7am and 530pm CSTPosition SummaryCustomer Service Representatives are the face and support the overall operational effectiveness of the MHBP Service Operations team, so all members and providers experience the same exceptional level of service. CSRs engage, consult, and educate members and providers based upon the callers’ unique needs, preferences, and understanding of the MHBP plans and resources. Customer inquiries are basic and at time complex in nature.Customer Service Representatives will be expected to: - Answer questions and resolve issues with individualized customer service based on phone calls from members and providers. - Utilize multiple applications and available resources to ensure prompt member and provider satisfaction. - Document and track contacts with members, providers, or any additional callers. - Complete outbound calls to members or providers to provide education and/or assist with escalations. - Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care. - Provide end to end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc. - Guide the member through their plan benefits, policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Required Qualifications<ul> <li>1-2 years previous call center experience.</li> <li>Ability to handle calls efficiently in a high paced call center environment.</li> <li>Strong verbal and written communication skills.</li> <li>Must be focused, detail oriented and quality driven.</li> <li>Strong critical thinking skills.</li> <li>Supports individual, team, and business goals and initiatives.</li> <li>Must demonstrate member centric customer service and the drive to be fully our members’ champion by managing each call with the purpose of first call resolution</li> </ul> EducationHigh School or GED equivalent.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/09/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Customer Service Representative

<h2>Summary</h2> Looking for a company where the Financial Planning &amp; Analysis team plays an integral role in decision making? If you answer yes, then you’ll find what you seek within Yelp’s growing FP&amp;A function. Business partners are eager for your financial expertise and value your help in understanding, tracking and managing finances and resources to achieve company goals. If you are someone who enjoys this type of FP&amp;A environment and is looking to make an important impact to Yelp, then come join our team! The FP&amp;A Senior Analyst role is ideal for highly-motivated individuals who function with confidence and expertise in a fast-paced and rapidly changing business environment. The Analyst will have direct visibility to senior members of Finance,significant interaction with the broader FP&amp;A team across key functional areas, as well as partnering closely with cross functional business partners. Candidates must have great communication and interpersonal skills, strong analytical ability, and an ability to balance the details against the bigger picture. The ideal candidate possesses a strong drive to exceed personal goals, and is naturally inclined to take on new challenges. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. <h2>What you'll do:</h2> <ul> <li>Planning &amp; Forecasting: You will participate in corporate planning, budgeting, forecasting, annual and long-range planning in support of key areas (e.g. Revenue, Sales and Marketing, and Headcount expenses).</li> <li>Performance Management: You will provide accurate, timely, and actionable financial reporting and key business metrics to operating teams, gain key insights into spend trends with meaningful and actionable analyses.</li> <li>You will build thoughtful analyses to drive better investment decisions and optimal resource allocation.</li> <li>Business Partnering: You will build strong relationships and collaborate with business leaders to become a trusted advisor who highlights risks, spots opportunities, build simulations and sensitivity analysis.</li> <li>You will collaborate and communicate on a timely basis with the central heart of Corporate FP&amp;A about monthly forecasts and other financial trends and developments.</li> </ul> <h2>What it takes to succeed:</h2> <ul> <li>You have excellent customer focus, a service mentality, and the ability to partner closely with internal customers.</li> <li>You are self-driven, organized, detail-oriented, and able to multi-task in a fast-paced environment.</li> <li>You have extraordinary written and verbal communication skills.</li> <li>You have superior analytical and problem solving skills with superb attention to detail.</li> <li>You have demonstrated success working in a deadline driven and multi-tasking environment.</li> <li>You have demonstrated knowledge of forecasting and financial statement analysis.</li> <li>You have the desire to consistently exceed expectations and take on more responsibility.</li> <li>You have advanced (Excel) modeling chops.</li> <li>You have the ability to tailor messaging as required for audiences of varying levels of expertise.</li> <li>You have personal interest and passion for business, systems and modeling.</li> <li>You have 4+ years of progressive experience in finance or related field.</li> <li>You have experience with Anaplan, Oracle Financials, SQL and dashboarding.</li> <li>You have a BA/BS in Business, Finance, Economics, or equivalent.</li> <li>Publicly-traded, high-growth technology companies preferred.</li> </ul> <h2>What you'll get:</h2> <ul> <li>Effective your first day: Full medical, vision, and dental </li> <li>15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday</li> <li>Up to 14 weeks of parental leave</li> <li>Monthly wellness subsidy</li> <li>Work from home reimbursement</li> <li>Flexible spending account</li> <li>401(k) retirement savings plan</li> <li>Employee stock purchase plan</li> <li>Compensation range for this position is $92,000.00- $156,000.00 annually. You may also be offered a bonus and benefits.</li> </ul> <h2>Closing</h2> At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:accommodations-recruiting@yelp.com" target="_blank">accommodations-recruiting@yelp.com</a> or 415-969-8488.<a href="http://voice.google.com/calls?a=nc,%2B14159698488" target="_blank"></a> Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. <a href="https://docs.google.com/document/d/e/2PACX-1vSiQ5ajIdwoMv07VjFKWB71xJJU-yzWOgQkZLRngmFFhquutnmdihX5_E9lY0Qq6m7VSTNQfeO_tMKK/pub" target="_blank">US Recruiting and Applicant Privacy Notice</a> #LI-Remote

Yelp

Senior FP&A Analyst, Go-to-Market

<h1>About OnePay</h1>OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:<ul> <li>Checking and high-yield savings accounts</li> <li>Domestic and international peer-to-peer payments</li> <li>Credit Builder and credit score monitoring</li> <li>Digital wallet / contactless payment solutions</li> <li>Buy-now-pay-later installment loans at Walmart</li> </ul>Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!<h1>The Role</h1>As the Operational Readiness - Agent Tools, you will play a critical role in ensuring our frontline and back office agents are fully equipped with the tools, systems, and information they need to deliver outstanding customer service. You will own the end-to-end tooling readiness process, partnering closely with Product, Operational Business Leads, Compliance, Change Management, Knowledge Management, Training, and Workforce Management to design, test, and launch tools that drive agent success and operational efficiency. In this role, you'll be responsible for the full lifecycle of agent tooling — from defining requirements, shaping solutions, and managing testing and bug triaging, to leading rollout and implementation across our global agent network.You’ll also lead a dedicated group of testing agents, using their insights to continuously test, validate, and improve agent tools — with scale and growth top of mind.Your work will directly impact agent experience, customer satisfaction, and key operational metrics such as Average Handle Time (AHT), quality, and first contact resolution. This role sits within the Operations team and reports to the head of Operational Enablement.If you are passionate about agent enablement, operational excellence, and building high-impact solutions that bridge customer and business needs, this role is for you. You will:<ul> <li>Serve as the primary owner for agent tooling testing and readiness, ensuring agents have the right tools to properly service customer contacts across all channels such as calls, chats, email etc.</li> <li>Lead the shaping and validation of agent tooling requirements, partnering with cross-functional teams like Product, Process Engineers, UI Engineers and Business leads to define or finalize tooling solutions as needed</li> <li>Lead end-to-end User Acceptance Testing (UAT) for tools used by agents or FTEs within operations, using structured testing approaches with a group of dedicated beta agents to surface bugs, usability issues, and enhancement opportunities.</li> <li>Partner with Training and Knowledge Management teams to ensure agents receive the proper enablement and documentation alongside tool launches.</li> <li>Gather feedback from agents and support teams post-launch to propose continuous improvements to agent tooling and experiences.</li> <li>Serve as the voice of the agent in all tooling discussions, ensuring that agent efficiency and customer experience remain top priorities.</li> <li>Act as a critical leader in operational product launches, ensuring tool readiness from planning through full production rollout. </li> </ul><h2>You Bring</h2><ul> <li>7+ years of experience in Operations, Product Operations, Customer Experience, or a related field — preferably within high-growth fintech or banking environments. </li> <li>Proven experience managing people or teams, with the ability to coach, guide, and motivate direct reports or vendor-based contributors.</li> <li>Strong project management skills with a proven ability to manage multiple initiatives and drive them to successful completion.</li> <li>Exceptional cross-functional communication skills, including the ability to challenge assumptions, clarify requirements, and drive alignment across teams.</li> <li>Experience gathering business and operational requirements and translating them into clear tooling needs.</li> <li>Solid understanding of agent workflows, case management systems and CRMs and how tools and systems impact agent efficiency and customer outcomes.</li> <li>Analytical mindset with the ability to assess tooling impacts on operational metrics such as AHT and first contact resolution.</li> <li>Comfort operating in fast-paced, ambiguous environments and leading initiatives through change.</li> <li>Passion for elevating agent experience and customer outcomes through operational excellence.</li> </ul><h1>What We Offer</h1><ul> <li>Competitive salary, stock options, and benefits from Day 1</li> <li>Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs</li> <li>Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)</li> <li>Monthly transport and work-from-home allowances</li> <li>A high-growth, mission-driven, inclusive culture where your work has real impact</li> </ul><h1>Standard Interview Process</h1><ul> <li>Initial Interview with Talent Partner</li> <li>Technical or Hiring Manager Interview</li> <li>Team Interview</li> <li>Executive Interview</li> <li>Offer!</li> </ul><h1>Equal Employment Opportunity</h1>To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at <a href="mailto:talent@onepay.com" target="_blank">talent@onepay.com</a>.

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