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Overview This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. This Senior Operations Specialist Lead position leads operational support efforts for the Consumer Loan Boarding team at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work. Responsibilities <ul> <li>Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.</li> <li>Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.</li> <li>Service - Handles complex, escalated, or time-sensitive issues and requests. Determines client needs and provides resolution while maintaining a high standard of service.</li> <li>Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience in Financial Services and Operations Support OR High School Diploma or GED and 6 years of experience in Financial Services and Operations Support Additional Preferred Qualifications <ul> <li>Ability to think critically and quickly adapt to change</li> <li>Experience with reviewing loan documents/ loan agreements</li> <li>Experience with consumer loans</li> <li>Ability to work and navigate in a high volume environment</li> <li>Experience adhering to service level agreements and quality metrics</li> <li>Strong written and verbal communication skills</li> <li>Strong ability to communicate with leadership and resolve escalations</li> <li>Experience with Microsoft Office Suite</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Senior Operations Specialist Lead - Consumer Loan Boarding

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit&nbsp;[<a href="http://www.arvest.com/careers/benefits" target="_blank">www.arvest.com/careers/benefits</a>](<a href="https://www.arvest.com/careers/benefits" target="_blank">https://www.arvest.com/careers/benefits</a>). **Position is located at 502 S. Main Mall, Tulsa, OK 74103.** **Hours are Monday through Friday&nbsp; with ability to work additional hours as needed.** **SUMMARY:** Under general supervision and direction, the Commercial Banker 2 manages medium to large size secured or asset based credit loans, working capital lines of credit, and treasury opportunities. The incumbent develops commercial relationships for which to market Arvest’s products and services to meet current and future needs of clients. Demonstrates critical thinking, time management, and the ability to prioritize client’s needs and customer service. The incumbent maintains an effective working relationship and open communication with clients to enhance knowledge of business condition opportunities and potential risks. The incumbent utilizes the bank’s available assets to maximize the generation of revenue, profits, deposits, and plus other cross- selling opportunities. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. **ESSENTIAL DUTIES and RESPONSIBILITIES** include the following. Other duties may be assigned. **1.** Manage medium to large size secured or asset based credit loans, working capital lines of credit, and treasury opportunities. Focus in prospecting is operating business versus investment/transaction opportunities. Prospecting new business in accordance within Arvest policies and procedures and achieve growth goals. **2.** Develop commercial relationships for which to market Arvest’s products and services to meet current and future needs of clients in accordance with Arvest’s CFB4 process. **3.** Maintain an effective working relationship and open communication with clients to enhance knowledge of business condition opportunities and potential risks. **4.** Build internal relationships with other departments such as Treasury Management, International Banking, Wealth Management and Equipment Finance to enhance the overall banking relationship ensuring the client’s business objectives are met. **5.** Perform ongoing review of portfolio for appropriate customer alignment and focus based on opportunities and market data. **6.** Cultivate prospects through client referrals, networking, social media, sales calls and participation in professional organizations, social contacts and relationships built in the community. **7.** Analyze current financial information on existing loans for the purpose of conducting periodic reviews to determine the ongoing credit worthiness of clients. **8.** Consult&nbsp;with&nbsp;clients&nbsp;and&nbsp;prospective&nbsp;clients to make sound financial recommendations for qualifying services. **9.** Work&nbsp;within&nbsp;underwriting&nbsp;authority and exercise appropriate discretion daily to analyze loan prospects. **10.** Actively participate in civic and public relations activities that provides new business for the bank and further development of relationships with existing customers. **11.** Maintain knowledge and adherence to all federal and state regulations and Arvest Loan Policy and Procedures. **12.** Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity. **TEAM ACCOUNTABILITIES:** · Cross-sell other services of the bank. · Support and uphold the Arvest Mission Statement. · Uphold the Arvest Code of Ethics that confidential information is safeguarded. · Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service. · Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation. · Promote professionalism at all times. **SUPERVISORY RESPONSIBILITIES:** May directly supervise 1 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems. Responsibilities: **QUALIFICATION REQUIREMENTS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. **EDUCATION and/or EXPERIENCE:** · Bachelor’s Degree in Accounting, Marketing, Business Administration, Finance, or related field or equivalent military or related experience required. Relevant military experience is considered for veterans and transitioning service members. · 3 years previous lending related experience with emphasis in evaluation and/or origination of complex credits required. · Completion of Commercial Lending School within first 24 months in position required. · Completion of CFB4 training within first 6 months required. · Proven ability to build full banking relationships required. · Commercial Lending School, Omega Cash Flow analysis courses, or pursuing an advanced degree preferred. · Arvest experience preferred. **OTHER SKILLS and ABILITIES:** · Must be able to arrive at work on time, work on site and have regular work attendance · Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style · Must be able to provide cordial customer service regardless of customer personality, presence, or communication style · Must be able to perform several tasks at once · Must be able to work in a stressful atmosphere · Must be able to rotate job tasks · Must be able to greet others cordially · Must be able to coordinate multiple and changing priorities · Must be able to verbally communicate with all other associates · Must be able to operate telephone, scanner, copier and fax machines · Must be able to occasionally work outside of normal business hours · Must be able to move from department, division, or bank to department, division or bank to attending meetings · Must be able to operate personal computer keyboard in order to create reports, schedules, and other appropriate documentation **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, walk, site, and to talk and hear. The associate must occasionally reach with hands and arms, stoop, kneel, or crouch. The associate may occasionally be required to lift or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color vision, and the ability to adjust focus. The associate must be able to travel occasionally by themselves within the U.S., including overnight, and via automobile and air. **WORK ENVIRONMENT:** The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. **Grade 16C** **Pay Range:&nbsp;**$111260 - $132117 per year

Arvest Bank Group

Commercial Banker 2

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.What you'll do:<ul> <li>Develop strong working relationships with corporate contacts in strategic accounts </li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users </li> <li>Collaborate with customers and product managers to manage product enhancement requests</li> <li>Act as a subject matter expert on custom product features for strategic accounts</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly </li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan</li> <li>Act as an escalation point on customer support tickets</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting</li> <li>Identify areas for improvement in the customer experience, both in our product and processes</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed </li> </ul>What you'll bring: <ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail </li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”</li> <li>&lt; 15% travel nationwide (TBD based upon travel restrictions due to COVID-19)</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager, Strategic

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. Support the execution of control testing within the Corporate Treasury department by developing control test plans, completing testing, and reporting results. Partners with Treasury Controls Assurance leadership to develop and recommend improvements to current procedures, plans, and controls to business units to support achievement of objectives. Provides support for additional Treasury risk management activities including special projects and cross functional initiatives. Responsibilities <ul> <li>Responsible for execution of Treasury first line control testing in accordance with Enterprise Controls Assurance Standards. Includes testing of controls supporting liquidity risk management, capital adequacy and planning, investment portfolio management, funding, and modeling/data analytics functions.</li> <li>Creates reports and other documentation to communicate findings. Works with team to design test procedures, techniques, and sampling approach. Communicates effectively with both Treasury and Risk leadership</li> <li>Performs complex analysis and provides sufficient evidence to conclude on the adequacy and effectiveness of Treasury’s internal controls</li> <li>Provides feedback on control testing results to senior leadership and partners with Treasury teams to develop/implement solutions to control gaps.</li> </ul> Qualifications Bachelor’s Degree and 3 years of experience in Finance or Analytics OR High School Diploma or GED and 7 years of experience in Finance or Analytics. Other preferred qualifications: <ul> <li>Strong working knowledge of Word, Excel, PowerPoint, Microsoft Teams, and SharePoint </li> <li>Control Testing, Internal or External audit experience </li> <li>Certified Internal Auditor (CIA) designation</li> <li>Corporate Treasury experience</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Financial Analyst Treasury - First Line Controls Assurance (Hybrid)

Overview This is a remote role that may be hired in several markets across the United States. This position plays a crucial role in supporting the Systems Development Lifecycle (SDLC) within the organization. This senior position will mentor and guide junior team members fostering a culture of continuous improvement and knowledge sharing. This position will work closely with SDLC governance, development, project managers, business partners, and Quality Assurance (QA) professionals to ensure compliance with SDLC methodologies (e.g Agile, Waterfall and hybrid approaches). This position will support teams in adopting SDLC tools such as JIRA, X-Ray, TestRay/synapseRT, and Azure DevOps. Will provide training and enablement to application teams on SDLC standards and procedures as well as SDLC tools. The ideal candidate will possess a calm demeanor and the ability to approach challenges with a positive and solution-oriented mindset. Responsibilities <ul> <li>Mentor junior team members and lead large-scale initiatives across the organization</li> <li>Engaging and influencing with senior leaders on key decisions</li> <li>Establishes a strong partnership with the SDLC Governance team to ensure alignment across the organization</li> <li>Emphasize and delegate top priority tasks across the SDLC Enablement team</li> <li>Review and approve compliance training, self-service content and best practices identified by the SDLC Enablement team</li> <li>Provide ongoing coaching and mentoring to application teams. Foster a culture of continuous learning and improvement</li> <li>Communicate changes effectively to stakeholders regarding SDLC standards and procedures</li> <li>SDLC Support - Provides expert technical support for SDLC by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on SDLC standards and procedures</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred skills: Strong understanding of SDLC, Agile, and Waterfall. Experience with SDLC tools (JIRA, X-Ray, TestRay/synapseRT, and Azure DevOps). Excellent communication and interpersonal skills, with a demonstrated ability to influence at all levels of the organization. Proven ability to delivery engaging and persuasive presentations. Strong problem-solving and analytical skills. Proficient in Powerpoint and SharePoint. Proven ability to drive process improvements and enablement initiatives across teams. Familiar with Articulate 360 a plus. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $115,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior Business Systems Analyst - SDLC Enablement (Remote)

<h2>About the team</h2>At Zillow our mission is to give people the power to unlock life’s next chapter. The Media Solutions Technology team plays a meaningful part in connecting advertisers with the hundreds of millions of customers that visit Zillow websites each month. From scaling ad experiences that fuse on-site and social media together, to building marketplaces where consumers can shop for products and services, we have a big responsibility in how advertisers and customers engage with each other. We love it! We are a dynamic team that makes a significant impact with its contributions. Members of this team have the opportunity to: - Work on products and initiatives that directly generate revenue - Collaborate with multiple teams across our consumer brands and corporate operations - Have their ideas heard and often implemented as new products, features or solutions - Use and evolve best-in-breed technology - Showcase leadership (and be appreciated for it!) - Develop a career path in new and relevant ways - Continuously learn with countless internal and external training opportunities<h2>About the role</h2>We are looking for a Software Development Manager who will be responsible for overseeing the technical aspects of our advertising products and experiences. In this role you will:<ul> <li>Lead, coach and empower a team of engineering and platforms professionals to reach their goals and achieve their potential</li> <li>Be ultimately responsible for the development lifecycle, including code quality and security, testing and deployment</li> <li>Inspire with technical vision and build alignments with management and colleagues to fulfill it</li> <li>Help refine how the team and group can work together more optimally through Agile processes such as retrospective meetings</li> <li>Work with the team Principal Engineer to design solutions optimized for speed, reliability and scale</li> <li>Continuously network with technical leaders throughout the organization to capitalize on available technical investments and expertise</li> <li>Champion platform uptime and operational excellence</li> <li>Identify and introduce new technologies that extends platform offerings, powers more sophisticated functionalities and/or improves overall performance</li> <li>Ensure ad technology adheres to evolving legal and privacy regulations</li> <li>When necessary contribute to codebase where resource limitations and knowledge gaps exist</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $170,900.00 - $273,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>​Experience working with ad serving technologies like Google Ad Manager strongly preferred</li> <li>Experience with troubleshooting and diagnosing issues, both in production and during the development cycle</li> <li>Have a deep understanding of system design, application architecture, and design patterns.</li> <li>Passionate about development and emerging technologies with a familiarity of the broader advertising technology ecosystem</li> <li>Experience in communicating technological concepts and requirements to non-technical partners</li> </ul>Qualifications<ul> <li>At least 5 years of coding experience across a full stack with a high proficiency in designing, coding and debugging web applications in a variety of frameworks and languages (Java, Node, React, Redux, GraphQL, HTML, SaaS)</li> <li>Competency in HTTP-based systems, including diagnosing HTTP traffic and response codes</li> <li>At least 2 years as a tech lead or manager with a proven approach towards mentoring and growing others</li> <li>Data engineering experience preferred (Hive, Presto, SQL Server, Redshift, Python, Mode Analytics, Tableau, Databricks)</li> <li>Experience with cloud services (AWS)</li> <li>Bachelor's degree or equivalent experience in Computer Science or related field</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Software Development Manager

Muscogee Nation Department of Health

   VA 24-119 System Analyst- I.T.-Council Oak-Okmulgee

Overview This is a remote role that may be hired in several markets across the United States. This position is in the First Line Risk Management (FRM) Team supporting the business unit that is responsible for execution of the Allowance, Stress Testing, and Risk Ratings. This role will require direct and frequent interaction with the business unit and will serve as a key advisor on all risk-related matters, including RCSA development and maintenance, Issues Management, and Model Management. Prefer Large Financial Institution (LFI) experience gained through time in the Finance, Credit, and/or Model units, and/or the second and third-line functions supporting and overseeing them. Individual must have direct working knowledge of the processes, risks, and controls related to CECL, CCAR, Risk Ratings, and Models. Prior Consulting experience in Corporate Finance, Financial Reporting, and/or Risk Management is beneficial. As a risk advisor and liaison to Modeling and Analytics professionals supporting key Finance deliverables, the FRM is expected to be resourceful and able to work cross-functionally to improve processes and the risk and control environment. Additionally, they are responsible for ensuring the business unit is operating in alignment with enterprise guidance when executing on risk activities, including but not limited to core items like Risk and Control Self-Assessments (RCSA), Issues Management, Model Risk Management, TPRM, and Business Continuity Planning. Responsibilities <ul> <li> Risk Advisory - Allowance, Capital, and/or Finance – Understanding of core end-to-end processes related to CECL, CCAR, Risk Ratings, and/or Model Development. Ability to advise on enhancement of the risk and control environment with an eye towards improving efficiency and an enhancing the risk profile. Deep understanding of dependencies and impacts across groups. Strong familiarity with CECL, SOX, and GAAP. </li> <li> Inventory Oversight &amp; Management – Risks, Controls, Models, Vendors – Understand the Risk, Control, Model, and Vendor inventories associated with the business unit and consistently facilitate/advise on any concerns with the BU and/or other stakeholders. Effectively digest and communicate up concerns as needed to ensure timely understanding, review, and if needed, remediation. </li> <li> Model Risk – Development, Maintenance, Governance – Understand relevance, scope, and applicability of Models to key processes, including CECL, CCAR, and Risk Ratings. Identify and advise on management of Model risks, including through development and maintenance stages. Facilitate efficient management of any Model-related concerns and work with stakeholders to ensure timely and thorough resolution. </li> <li> Promote Proper Risk Culture – Drive proper risk awareness, ownership, and culture across the BU and the Enterprise. Educate on the risk frameworks, programs, and policies across the organization, including all associated expectations and requirements. Train the business unit as needed on recent, current, and/or future changes to the programs, explain what it means to them, and facilitate completion of any activities timely. </li> </ul> Qualifications <ul>Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk. OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk.</ul> <ul>Preferred Education: Advanced Degree</ul> <ul>Preferred Area of Experience: Project Management or Internal/External Consulting</ul> Preferred Qualifications: <ul><li><ul> <li>Knowledge of core risk management techniques and practices (RCSA Development, Issue Management, BCP)</li> <li>Experience at a Large Financial Institution (LFI) with knowledge of regulatory guidance and expectations</li> <li>In-depth knowledge of risk &amp; internal control practices with a history of implementing/enhancing control suites</li> <li>Deep understanding of Finance, Accounting, Credit, and Models, and/or a combination of such at an LFI</li> <li>Self-starter and sound communicator with an ability to be creative and resourceful at a large organization</li> <li>Ability to work effectively with associates, senior management, and various forums, including committees</li> <li>Ability to understand and leverage data to identify concerns, relay the narrative, and offer solutions</li> <li>Project &amp; Change Management experience a plus, especially cross-functional exposure to Data, IT, and/or Ops</li> </ul></li></ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $106,304 and $163,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>

Senior First Line Risk Manager (Remote)

Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for researching, developing, data gathering, and executing risk procedures on an advanced level in support of the Enterprise Risk Appetite program. Recommends improvements to current processes and procedures, and ensures compliance with relevant rules and regulations. Responsibilities <ul> <li>Identifying Adherence gaps - Creates and implements quality control and assurance evaluation methods. Develops strategies and solutions to address evaluation results, and monitoring to ensure developed solutions are effective.</li> <li>Data Analysis - Sources, compiles, and interprets data. Performs analysis for risk trends and data discrepancies, effectively communicates analysis output.</li> <li>Reporting - Produces reports based on data analysis, company trends, and risk factors. Conveys patterns, problems, and areas of improvement. Enables insight into potential losses and mitigation of identified risks through reporting activities.</li> <li>Operational Support - Supports business processes through a variety of escalated operational tasks. Develops, implements, and ensures continuous improvement of procedures. Acts as a resource to management and other associates, including production of documentation, presentations, or other materials to educate on risk policies and procedures.</li> </ul> Principal Accountabilities: <ul> <li>Support maintenance and development of the Key Indicator module and KI data within the Archer GRC platform.</li> <li>Partner with ERM Technology teams to design and develop enterprise reporting to ensure adherence to the Risk Appetite Framework and Standards.</li> <li>Facilitate the review and update of the Risk Appetite Statement (RAS), and associated Key Indicators (KIs), to ensure alignment with the Bank’s risk appetite and strategic objectives.</li> <li>Assist with training Second Line on Program expectations regarding supporting analysis, documentation, and effective challenge of First Line Risk Appetite proposals.</li> <li>Assist with monthly and quarterly Risk Appetite reporting, including the escalation of Risk Appetite threshold breaches and risk responses to the Board for approval.</li> <li>Update and monitor adherence to the Risk Appetite Standards and Procedures in alignment with industry and regulatory expectations.</li> <li>Partner with key internal stakeholders to maintain awareness of organizational risk appetite.</li> <li>Identify process deficiencies and escalate applicable issues to management.</li> <li>Identify process deficiencies and escalate applicable issues to management.</li> </ul> Qualifications Bachelor's Degree and 1 years of experience in Risk Analytics or Analytics OR High School Diploma or GED and 5 years of experience in Risk Analytics or Analytics Preferred Qualifications: <ul> <li>Large Financial Institution (LFI) experience working in first and/or second-line risk functions</li> <li>Strong knowledge of Risk Appetite program requirements, including development and management of Risk Appetite qualitative statements and quantitative key indicators</li> <li>Knowledge of risk management techniques and best practices, including a working knowledge of Risk Frameworks and regulatory guidance (e.g., FDIC, OCC, FRB, CFPB)</li> <li>Direct working experience, as a user and/or admin, with Archer or similar GRC platforms</li> <li>Proficiency in project management, languages, business intelligence methodologies, and applications (i.e., SQL, Tableau, PowerBI, etc.)</li> </ul> Skills: <ul> <li>Excellent communication skills, both verbal and written</li> <li>Exceptional analytical, organizational, and problem solving skills</li> <li>Ability to prioritize and manage multiple projects at a time</li> <li>Advanced Microsoft Office skills including Excel, PowerPoint, SharePoint/Teams</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $76,000 to $110,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

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