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Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are seeking an experienced Enterprise Account Executive who will be responsible for exceeding sales targets through the sale of Adobe's Commerce solution. As an Account Executive, you will drive net new revenue within an assigned account base. The ideal candidate is someone with a "hunter" mentality who thrives on being on the front lines, prospecting, consultative selling, closing deals, and winning! The perfect candidate will achieve success through solution selling capabilities and direct, face-to-face contact with the customer. If you are passionate about what you do, have an entrepreneurial flair and are excited by leading-edge online marketing technologies, we want to hear from you. <h2>What you'll Do</h2> <ul> <li>Perform outbound prospecting activities to generate new business for Adobe’s Commerce solution within an existing Adobe customer base.</li> <li>Build, develop, lead, and execute an account plan that serves as a success roadmap to help ensure expected results are delivered in a well-thought-out manner.</li> <li>Maintain an active pipeline of forecasted sales to meet and exceed monthly, quarterly, and annual quota objectives.</li> <li>Handle, coordinate, collaborate and work with various cross-functional groups within Adobe (Product, Marketing, Legal, Finance) to successfully manage the entire sales cycle.</li> <li>Build strong, lasting relationships with customers by understanding their needs and business objectives.</li> <li>Acquire and maintain a working knowledge of the complete capabilities of Adobe's Experience Cloud solutions.</li> </ul> <h2>What you need to succeed</h2> <ul> <li>A minimum of 5 years' prior enterprise-level outside software sales experience, preferably within web technology and/or digital marketing solutions.</li> <li>Deep understanding of Adobe Commerce or similar ecommerce solutions.</li> <li>Deep understanding of the competitive landscape for Adobe’s solutions.</li> <li>Proven track record of success and a history of exceeding quota.</li> <li>Creative self-starter: ability to work independently.</li> <li>Must have strong skills in the following: communication, presentation skills, negotiation, organization, and attention to detail.</li> <li>Bachelor’s degree or equivalent practical experience.</li> </ul> Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $125,400 -- $242,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an <a href="https://www.adobe.com/content/dam/cc/en/careers/pdfs/eeo-law-2020.pdf" target="_blank">Equal Employment Opportunity</a> and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. <a href="https://www.adobe.com/content/dam/cc/en/careers/pdfs/executed-eeo.pdf" target="_blank">Learn more.</a> Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email <a href="#">accommodations@adobe.com</a> or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Adobe

Solution Account Executive, Adobe Commerce

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs the world leader in serving science, we solve the world’s toughest problems, like giving cancer patients hope, ensuring water and food are safe, helping law enforcement solve cases through forensics and most recently, serving as the largest provider of COVID-19 solutions. Our Data Science, Digital and IT careers are a unique opportunity to apply your specialized skills and advanced experience in analytics, statistics, data science, programming, information technology and more to drive our Mission of enabling our customers to make the world healthier, cleaner, and safer. It’s truly a career where your work makes a positive impact in our world. When you join Thermo Fisher Scientific, you’ll make an impact inside and outside the company on work that matters. #TechWithPurpose PPD, the clinical research business of Thermo Fisher, has a new opening for a Digital Technology Partnerships Manager/Sr Manager in our Patient First Digital Solutions (PFDS) group. This Manager/Sr Manager plays a pivotal role in connecting our vendors with PPD internal customers, ensuring seamless product alignment and the successful implementation of cutting-edge, patient-centered digital solutions.Responsibilities:<ul> <li>Lead initiatives to identify, onboard, and sustain strategic digital vendor partnerships in alignment with the Patient First Digital Solutions (PFDS) strategy.</li> <li>Serve as a digital solutions Subject Matter Expert (SME) to evaluate and address enterprise-wide business requirements related to digital products and partnerships.</li> <li>Collaborate with IT, procurement, data privacy, information security, quality assurance, and the vendor management office to ensure successful vendor onboarding and continued vendor compliance.</li> <li>Lead and influence the definition and prioritization of vendor roadmaps product requirements, systems enhancements, and process improvements from user communities by engaging and communicating with key stakeholders for the product areas.</li> <li>Develop and maintain vendor governance documentation including but not limited to charters, playbooks, communication plans, user training, and product demonstrations to ensure thorough understanding and adoption of digital solutions.</li> </ul>Education and Experience:<ul> <li>Bachelor's degree or equivalent and relevant formal academic / vocational qualification.</li> <li>Previous experience with decentralized trials (DCT) technology (eCOA, eConsent, wearables, eSource, and patient recruitment products) and/or vendor management, which provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years’ experience).</li> <li>Familiarity with 21 CFR Part 11 and exposure to FDA, MHRA, and other regulatory agencies is highly preferred.</li> <li>5+ years of project management experience in delivering process and system improvements in the technology management field highly preferred.</li> <li>In some cases, an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.</li> </ul>Knowledge, Skills and Abilities:<ul> <li>Exceptional subject matter expertise in DCT technology and related solutions.</li> <li>Confident self-starter with excellent problem-solving skills.</li> <li>Ability to effectively address issues and identify solutions.</li> <li>Organized, diligent, and capable of working independently and collaboratively to meet strict deadlines.</li> <li>Strong written and oral English communication skills.</li> <li>Proficient in influencing cross-functional teams to deliver projects on time.</li> <li>Ability to coordinate and present information in a clear and concise manner.</li> </ul>At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:<ul> <li>Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.</li> <li>Able to work upright and stationary for typical working hours. </li> <li>Ability to use and learn standard office equipment and technology with proficiency.</li> <li>Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. </li> <li>May require as-needed travel (0-20%). </li> </ul>The salary range estimated for this position is $120,000 - $150,000 USD. This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. Actual compensation will be confirmed in writing at the time of offer. Benefits We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! <a href="http://jobs.thermofisher.com" target="_blank">http://jobs.thermofisher.com</a>Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific

Digital Technology Partnerships Manager

Tulsa Service Year

Social Impact Tulsa Service Year Fellow

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is looking for a Senior Associate to join the Internal Audit team. This role is based in the United States (Remote) and will be reporting to the Regulatory Compliance Internal Audit Manager. This individual will be responsible for executing all aspects of operational audits, including planning, testing and report writing. This individual has experience working in or with FinTech or financial services industry and has an understanding of the industry’s regulatory environment. The Senior Associate will also be responsible for performing validations of internal audit and regulatory findings, aiding management with annual risk assessments and completing data analysis over large data sets. Must be proficient in excel and Google Suite. Proficiency in SQL preferred. What you’ll be doing (ie. job duties): <ul> <li>As a part of a global internal audit team you will be working to execute compliance and operational audits.</li> <li>Responsible for supporting Coinbase’s internal audit plan through the execution of financial, operational and compliance related audits from beginning to end. Key activities include audit planning, stakeholder management, data analysis, fieldwork execution, reporting and validation of remediated audit findings.</li> <li>Responsible for reviewing documents, executing testing, documenting workpapers and drafting reports. </li> <li>Responsible for reviewing rules and regulations and determining applicability to Coinbase’s business.</li> <li>Responsible for mapping processes and confirming design effectiveness of internal controls.</li> <li>Responsible for holding walkthroughs and other meetings with internal stakeholders to understand business processes, internal controls, and areas of risk.</li> <li>Responsible for reviewing and evaluating the adequacy and timeliness of management's response and the corrective action taken on internal audit findings, including validation of remediation activities.</li> <li>Perform data analysis and testing of data sets to confirm adequacy of internal processes and controls.</li> <li>Promote new ideas / innovative means of executing projects and internal infrastructure enhancements focused on process or technology improvements.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>A BA/BS degree.</li> <li>4+ years of experience in Risk Management, Compliance, Law, Management Consulting and/or Data Analysis within Financial Services.</li> <li>Understanding of an internal control environment.</li> <li>Understanding of the financial services industry and the applicable rules and regulations.</li> <li>Solid analytical and problem solving skills, with high standards for quality, accuracy and attention to detail.</li> <li>Excellent understanding of data analysis techniques; demonstrated proficiency in SQL.</li> <li>Proven project management skills with the ability to juggle multiple responsibilities and deadlines.</li> <li>Curious, self starting, independently motivated, and ability to work independently and in a team environment.</li> <li>Excellent written and verbal communication skills.</li> <li>Demonstrated proficiency in MS Excel, Word and PowerPoint.</li> </ul> Nice to haves: <ul> <li>Experience working in a fast paced organization.</li> <li>Entrepreneurial attitude and experience with, or the ability to adapt to a rapidly growing start-up with associated complexities and ambiguities.</li> <li>Experience working with/in an out-sourced or co-sourced internal audit function.</li> <li>Experience in crypto/blockchain technology.</li> <li>Experience working in a high security and/or highly regulated industry.</li> <li>Understanding of crypto, payments and/or financial services industry and experience in auditing information systems and controls.</li> </ul> Job #: P62922 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $105,400—$124,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Internal Audit Financial Crimes Compliance Senior Associate

Head of Executive CompensationWhat you can expectYou will play a pivotal role in designing and executing executive compensation strategies that align with business objectives, industry standards, and regulatory requirements. Your role will involve researching market trends, benchmarking compensation packages, and developing policies that support long-term business growth.About the TeamOur team is dedicated to building fair and competitive compensation strategies that attract and retain top executive talent. We collaborate with various stakeholders. This includes finance, HR, and leadership teams, to create and maintain compensation plans that drive performance and align with the company’s strategic goals.Responsibilities<ul> <li>Designing and implementing executive compensation strategies that align with business objectives and regulatory requirements.</li> <li>Conducting research and benchmarking to assess the competitiveness of executive compensation packages.</li> <li>Collaborating with finance and the compensation team to develop executive and employee compensation plans, including short- and long-term incentives.</li> <li>Creating and updating compensation policies to ensure compliance with legal regulations and best practices.</li> <li>Partnering with senior leadership, the Board, and compensation committees to provide recommendations on compensation matters.</li> <li>Preparing and presenting compensation analysis, recommendations, and reports to senior leadership and the Board.</li> </ul>What we’re looking for<ul> <li>Experience (8+) in executive compensation, with at least (3) in a senior role.</li> <li>Possess knowledge of executive compensation practices, regulations, and tax implications.</li> <li>Demonstrate analytical, financial modeling, and presentation skills, with the ability to work in ambiguous situations and handle confidential information.</li> <li>Bachelors in Business, Finance, HR, or related field.</li> <li>Demonstrate great attention to detail, problem-solving abilities, and interpersonal skills to collaborate at all levels of the organization.</li> </ul>Salary Range or On Target Earnings:Minimum:$121,600.00Maximum:$266,000.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:10/25/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Head of Executive Compensation

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> We are seeking a highly motivated and experienced Program Manager to join the Talent Management team and take ownership of designing, building, and delivering talent management programs that help us enable and cultivate our talent. You will play a critical role in shaping our performance strategy and driving initiatives to attract, develop, and retain exceptional talent across the organization. You will be instrumental in executing and enhancing our performance management processes. You'll work collaboratively with cross-functional teams to ensure that performance reviews, goal-setting, and development initiatives are aligned with our business objectives and company values. <h2 id="what-youll-do">What you’ll do</h2> <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Develop and implement best practices for performance assessment and feedback. </li> <li>Continuously analyze existing processes and recommend improvements to enhance efficiency, accuracy, and employee experience. </li> <li>Partner closely with People team peers and leaders across the company to support the effective development, launch, and scaling of our programs, ensuring tight alignment across programs and initiatives. </li> </ul> <h2 id="who-you-are">Who you are</h2> We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>Proven experience (4+ years) in program management, talent management, or organizational development, preferably in a complex and fast-paced environment. </li> <li>Strong understanding of performance management processes. </li> <li>Exceptional project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously. </li> <li>Excellent interpersonal, verbal and written communication skills. </li> <li>Strong problem-solving and critical-thinking abilities, with a track record of driving innovative solutions in performance management. </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li> Experience translating performance programs into intuitive, user-centric tooling. </li> <li>Strong analytical skills with the ability to interpret performance data and derive actionable insights. </li> <li>Demonstrated experience designing and implementing large-scale programs, with particular focus on change management and communications </li> </ul> Join our dynamic team and make a significant impact on our People strategy. Help shape the future of our organization by designing and delivering best-in-class talent programs. Note: This job description is intended to provide a general guide to the duties and responsibilities of the role and may be subject to change based on organizational needs and priorities. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $121,800 - $182,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team People Job type Full time <a href="#">Apply for this role </a>

Stripe

Talent Management Program Manager, Performance

Expert TA

Homework System Content Specialist

<h1>Customer Success Manager, Enterprise (German Speaking)</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16756/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for an Enterprise Customer Success Manager Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.</li> <li>Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Manage post-sales activity for your customers through relationship-building, product expertise and execution.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.</li> </ul> <ul> <li>5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16756/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Customer Success Manager, Enterprise (German Speaking)

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Technical Account Manager 3! <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical point contact to support and partner with our top tier strategic customers in North America during EST working hours. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. TAMs are technical product experts that are most familiar with their customer's’ implementation and Twilio technologies to deliver recommendations to make the customer’s environment less susceptible to business impacting downtime resolution. With their proactive insights &amp; guidance TAMs are supporting their customers and nurturing the customer Twilio partnership actively. You are able to remain calm and effective during critical escalations and spike in workloads and excel at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.</li> <li>With Twilio product expertise, tooling and familiarity &amp; understanding of the customer’s implementation you will provide proactive insights and guidance that will help predict, prepare or prevent future high impact situations.</li> <li>Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.</li> <li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.</li> <li>Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>3 to 6+ years of relevant experience</li> <li>Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.</li> <li>Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux</li> <li>Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.</li> <li>High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums</li> <li>Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. </li> <li>Have an inquisitive mind to understand how things work</li> <li>Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.</li> <li>Excellence in task prioritization and evaluation of situational urgency.</li> <li>Interest in utilizing customer feedback to identify and drive improvements in our products.</li> <li>Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.</li> <li>Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.</li> <li>Experience in managing dedicated customer accounts.</li> </ul> Desired: <ul> <li>Understanding of Telecoms and VOIP including WebRTC and SIP</li> </ul> <h3>Location</h3> <ul> <li>This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.</li> </ul> <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $84,320.00 - $105,400.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $89,280.00 - $111,600.00.</li> <li>Based in the San Francisco Bay area, California: $99,200.00 - $124,000.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 01, 2024 but may change based on business needs. #LI-Remote Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

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