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Operations Opportunities (8)

Many of our roles have multiple openings

Tulsa Oklahoma Full-Time Nov 19, 2021
Operations View Post
Our company is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. We are based in Tulsa, Oklahoma. Together we’re disrupting the ways in which companies market to, recruit, onboard and manage drivers. We’re a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment.  But the real perk of working here is being part of a community that values your work, encourages life-long learning and fosters a supportive culture.    The Client Success Associate Summary:   The Client Success Associate is a part of a team who is responsible for understanding the complexity and value of our software while providing support, guidance and training for our client’s specific needs.  Location: This is a hybrid position for those already in Tulsa, OK or willing to relocate to Tulsa, OK. What you'll be responsible for:   Serving as an expert on all operational aspects of all our company programs and software solutions.   Handling all phases of new product implementation and training for assigned clients.   Providing top level application support: Responding to & resolving client requests and questions via phone and email while delivering a high level of customer satisfaction.   Being the main interface with the client and working closely with other teams to implement strategic projects.   Focusing on client relationship and retention to ensure that each client is as successful as possible in using our product.  Working with Advisory team members to identify additional products and services that would add value for your clients.   You may be a fit if:   You’re a highly motivated, self-starter, able to effectively work cross-functionally between various teams.   You’re passionate about learning, do so quickly, and enjoy solving problems.   You have a tenacious focus on making every client as successful as possible and gain energy from making clients happy.   You very quickly get to the heart of the matter when discussing issues important with clients.  You have a natural ability to handle a lot of complexity, understand what next steps are needed, then take action.   You are organized and not intimidated by (sometimes lengthy) to-do lists.   You teach yourself new things on a computer daily.   You’re a strong communicator and easily build rapport over the phone.    You accept feedback from coworkers about working or personal style.  You’re a highly motivated, self-starter, able to effectively work and collaborate with various internal teams.    You deal positively with obstacles and failures in pursuit of challenging goals   You’re known for getting stuff done as an individual, but also thrive with a team.  What we’ll provide you:   A great compensation plan  A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.    A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.   See special COVID-19 note below:  ***We are striving to take great care of our team during these unpredictable times. We have been working from home as our employee's health and well-being are always top of mind. We will remain remote as an organization for the foreseeable future. When the risk has decreased to our team we will phase back into the office in safe ways. We're also committed to your safety in the hiring process. We appreciate your understanding that the hiring process will be a bit different than normal.***
Tulsa Oklahoma Full-Time Nov 16, 2021
Operations View Post
As an emerging technology ecosystem in the heartland, Tulsa is experiencing a surge of interest from talent and companies intrigued by our unique value proposition. inTulsa is connecting innovative companies and diverse talent with the mission to grow Tulsa into a vibrant & inclusive community.  inTulsa is an innovative, talent-driven approach to economic development with a focus on workforce solutions. As a new organization, inTulsa is housed at Atento Capital. We are looking for an experienced recruiter to join our Talent team as a Talent Partner. In this role you will build relationships with candidates to help make the perfect job match for both candidates and our clients.  Who You Are:  You are driven and hard-working, ready to thrive in a fast-paced environment. You are excited to partner with high-growth startups and organizations across growing sectors. Bringing people together is your superpower and as our Talent Partner, you will help fulfill our shared mission of connecting fantastic talent to innovative jobs in Tulsa, while also being an example to the world of inclusion, equality, and equity across all races, genders, educational backgrounds, and socioeconomic statuses.    What you’ll do: Always putting people first, you'll develop strong relationships with candidates, hiring managers and teams by partnering with them to understand their needs and achieve their professional aspirations Full-lifecycle recruiting including planning, sourcing, resume screening, skills assessments, interviews, coordination, offer, negotiation, and closing. You will get to do it all! Work with candidates to help find opportunities that match their interests  Consistently generate a healthy pipeline of high quality, energetic, diverse candidates Keep candidates in-the-know with high-touch communication throughout the entire hiring process Solve problems and produce creative solutions by collecting and analyzing data, identifying alternatives when circumstances change and taking initiative when extra tasks needs to be completed Identify innovative sourcing techniques that yield strong candidates Excellent  attention to detail and data accuracy Collaborate with a unique team of highly skilled recruiters in a team-oriented workspace What makes you shine: 5+ years of experience in recruiting Experience working in a staffing agency environment or with multiple external clients is a plus Your superpower is matching people with the perfect position Experience working in an environment servicing multiple stakeholders concurrently with strong advisory skills Passion for using technology as a tool to automate and expedite your responsibilities Experience using sourcing methodologies to include: Networking, Referrals, Social Media Tools, AI tools and branding strategies Speedy response time maintaining professionalism in communication with your team and your candidates Able to juggle multiple projects and tasks with efficiency and a great attitude Possess a “Growth Mindset” with a willingness to step outside of your comfort zone often Highly, highly organized! Grow with inTulsa. Our Promise to You: Unprecedented access to the startup, venture capital and growth-stage world of Tulsa, the next great American startup hub You will learn from a diverse group of successful talent leaders, entrepreneurs and investors with different skills and experience to share You will be exposed to venture, economic development and philanthropic work alongside one of the largest philanthropic organizations in the world You will make a real difference by helping diverse talent achieve upward mobility, linking talent with companies they may not otherwise be able to access without you    
Tulsa Oklahoma Full-Time Nov 11, 2021
Operations View Post
THE ORGANIZATION Our Company is a privately held firm founded in 1934 and, since that time, has become a leader in the heavy highway civil construction and material business in the markets it serves. It has operated under the same family since inception and a third-generation family member joined the company in 1989 and became CEO in 2008. The company has locations in Tulsa, Oklahoma City, Wichita, Topeka, and Colorado Springs with over 1,000 full time employees. THE POSITION Reports to: CEO. Supervises: Benefits Administrator, Trainer Coordinator, 4 Full Time Business Partners, and 2 administrators. Responsible for: Planning, developing and leading the company’s human resources functions and programs, including those pertaining to recruiting and staffing, training and development, employee relations and communication, compensation and benefits, organizational development, and regulatory compliance. The position requires active hands-on involvement at multiple levels of the company’s human resource functions. Key Responsibilities/Essential Functions Strategic Planning – Lead and participate in the development of the HR strategic and operational plans and the design and implementation of associated HR initiatives.  Participate in the development of HR plans and programs, bringing both business and HR perspectives to the planning process. Budget Management – Develop and administer the department budget and ensure budget priorities match short and long-term operational and HR objectives. HR Policies – Monitor and assess the company’s people-related practices and lead and participate in the development and implementation of progressive human resources policies, ensuring their conformance to applicable laws and regulations. Recruitment/Staffing – Plan and develop staffing strategies to identify and utilize talent within and outside the organization, especially for positions of responsibility critical to business success.  Evaluate and plan strategies and programs that will enable the organization to attract and retain the people resources necessary for growth and organizational development. Compensation – Manage and participate in the compensation function, including the research and development of plans and programs that offer incentives and rewards for effective performance. Employee Benefits – Lead the review and updating of employee benefit programs, including the periodic assessment of competitiveness and cost effectiveness. Training and Development – Design, implement and, when appropriate, present training programs to managers, outside sales representatives and employees as required in enhancing their skills and increasing their understanding of changing challenges and requirements. Employee Relations – Ensure company management personnel receive training and counsel regarding employee relations issues, including the development and use of performance improvement plans.  Monitor and ensure compliance with relevant governmental regulations and requirements pertaining to employee relations. Employee Communications – Plan and guide the development of programs and practices to improve employee communication, including the website, climate surveys, exit interviews, and special employee relations activities and events. Performance Appraisal/Improvement – Develop and implement improved methods and metrics for measuring and assessing employee performance and tying compensation more directly to employee contributions. HR Program Assessment – Develop and administer metrics and criteria to monitor and assess the performance of the human resources function, including those metrics pertaining to such factors as employee turnover and retention, employee satisfaction, benefit cost effectiveness, cost-per-hire, and other relevant measures, and provide associated reports and analyses to senior management. Organizational Development – Plan and initiate organizational development programs that support the company’s goals and strategies, including organizational effectiveness assessment, leadership development, succession planning, and workforce planning. HRIS – Oversee the management of the human resource information database (HRIS) and the development and use of reports and analyses on the company’s people resources. Candidate Qualifications/Profile: Location: This position is for those already in Tulsa, OK or willing to relocate to Tulsa, OK. Education: Bachelor’s Degree in Human Resources, Business Administration or a related discipline.  MBA or graduate work in Business or Organization Development preferred. Experience: At least 10 to 15 years of related experience, demonstrating progressive responsibility in the human resources field, with emphasis on the compensation and benefits, employee relations, HR compliance and recruitment and staffing functions. Prefer related experience in the construction, distribution or manufacturing industries. Prefer related experience in an organization utilizing “best practices” in the development and use of HR systems and processes. Prefer related experience in an organization employing personnel in multiple locations. Candidate Profile/Key Requirements: Interpersonal Skills – Upbeat, outgoing personality with demonstrated skill in interacting effectively with those at all levels of the organization. Vision – Ability to set the direction and strategy for the human resources function, to communicate that strategy to senior management and to employees and to adapt to changing business needs and requirements. Confidence – Assertive and confident in interpersonal style, with demonstrated skill in seeking the ideas and suggestions of others, building consensus for new initiatives, and “taking a stand” when necessary. Communication Skills – Proven oral and written communication skills, with the ability to prepare and deliver concise, understandable reports and presentations. Analytical Skill – Solid analytical and conceptual skills, especially as required in developing and improving HR practices and analyzing the costs vs. benefits of proposed changes in HR programs. Management Style – Hands-on and able to work with detail in the development and execution of HR initiatives. Technical Knowledge – Proven knowledge of the progressive HR practices required in a growing organization, including those in the areas of organization and employee development, pay for performance, management succession planning, and metrics-driven HR planning and assessment – plus the required knowledge of federal and state laws and regulations applicable to the HR field. Organization Skills – Organized and attentive to detail, with the ability to work in a fast-paced environment and to prioritize and manage multiple projects simultaneously. Cost Effective – Able to plan and manage costs and budgets and to ensure HR programs are developed and delivered in a cost-effective manner. Computer Skills – Proficiency in the use of personal computers, including Microsoft Word, Excel, and PowerPoint software. Compensation: The starting compensation will include a competitive base salary, incentive compensation opportunity, and an attractive package of benefits. This role is classified as safety sensitive. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor/employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) * * * * * *  
Tulsa Oklahoma Full-Time Nov 10, 2021
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About Us Our company is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.  We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often   left feeling alone and without the support they need. We can do so much better. That’s why we’re here! We are convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring a warm, supportive, and goal-oriented experience to families. And we’re all here to help children and families thrive.  About the Role Our company is embarking on an exciting period of rapid growth across our care and corporate teams. We are looking for a recruiting coordinator to help support this growth by building an inclusive interview process. Your #1 priority is ensuring a phenomenal candidate and interviewer experience. Location: This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK. Primary responsibilities:   Work with the recruiters and the hiring team to build and adhere to a structured, inclusive, and enjoyable interview process.  Uphold our company values and mission when communicating with candidates, team members, and the community.  Schedule all interviews Ensure a delightful candidate experience: Always keep an eye on creating a uniquely special experience for our candidates. Maintain our applicant tracking system, Greenhouse, ensuring our data is accurate  Communicate professionally and timely while maintaining a high level of confidentiality at all times Iterate on the process when you see areas of improvement, blind spots, or ways to build greater equity and inclusion. Become an expert for all our recruiting tools, including Greenhouse, Gem, and Google Calendar. About You You will thrive at our company if you have: A passion for our mission to redefine behavioral health for children and their families 1+ years of experience in talent acquisition either in administrative support or recruiting coordination Can think on your feet and have enough humility to ask questions Excellent attention to detail, including accuracy in spelling, grammar, and punctuation Demonstrated ability to focus on multiple roles simultaneously while delivering a consistently stellar candidate experience Values collaboration and enjoys building relationships with stakeholders. Ability to thrive in a fast-paced, high growth environment We are an equal opportunity employer and encourages all applicants from every background and life experience to apply.
Remote Full-Time Nov 3, 2021
Operations View Post
As an emerging technology ecosystem in the heartland, Tulsa is experiencing a surge of interest from talent and companies intrigued by our unique value proposition. inTulsa is connecting innovative companies and diverse talent with the mission to grow Tulsa into a vibrant & inclusive community.  inTulsa is an innovative, talent-driven approach to economic development with a focus on workforce solutions. As a new organization, inTulsa is housed at Atento Capital. We are looking for an experienced contractor to join our Talent team as a Contract Talent Partner. In this role you will build relationships with candidates to help make the perfect job match for both candidates and our clients.  Who You Are:  You are driven and hard-working, ready to thrive in a fast-paced environment. You are excited to partner with high-growth startups and organizations across growing sectors. Bringing people together is your superpower and as our Talent Partner, you will help fulfill our shared mission of connecting fantastic talent to innovative jobs in Tulsa, while also being an example to the world of inclusion, equality, and equity across all races, genders, educational backgrounds, and socioeconomic statuses.    What you’ll do: Always putting people first, you'll develop strong relationships with candidates, hiring managers and teams by partnering with them to understand their needs and achieve their professional aspirations Full-lifecycle recruiting including planning, sourcing, resume screening, skills assessments, interviews, coordination, offer, negotiation, and closing. You will get to do it all! Work with candidates to help find opportunities that match their interests  Consistently generate a healthy pipeline of high quality, energetic, diverse candidates Keep candidates in-the-know with high-touch communication throughout the entire hiring process Solve problems and produce creative solutions by collecting and analyzing data, identifying alternatives when circumstances change and taking initiative when extra tasks needs to be completed Identify innovative sourcing techniques that yield strong candidates Excellent  attention to detail and data accuracy Collaborate with a unique team of highly skilled recruiters in a team-oriented workspace What makes you shine: 5+ years of experience in recruiting Experience working in a staffing agency environment or with multiple external clients is a plus Your superpower is matching people with the perfect position Experience working in an environment servicing multiple stakeholders concurrently with strong advisory skills Passion for using technology as a tool to automate and expedite your responsibilities Experience using sourcing methodologies to include: Networking, Referrals, Social Media Tools, AI tools and branding strategies Speedy response time maintaining professionalism in communication with your team and your candidates Able to juggle multiple projects and tasks with efficiency and a great attitude Possess a “Growth Mindset” with a willingness to step outside of your comfort zone often Highly, highly organized! Grow with inTulsa. Our Promise to You: Unprecedented access to the startup, venture capital and growth-stage world of Tulsa, the next great American startup hub You will learn from a diverse group of successful talent leaders, entrepreneurs and investors with different skills and experience to share You will be exposed to venture, economic development and philanthropic work alongside one of the largest philanthropic organizations in the world You will make a real difference by helping diverse talent achieve upward mobility, linking talent with companies they may not otherwise be able to access without you    
Tulsa Oklahoma Full-Time Oct 7, 2021
Operations View Post
Our company is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. We are based in Tulsa, Oklahoma. Together we’re disrupting the ways in which companies market to, recruit, onboard and manage drivers.    We’re a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment.  But the real perk of working at our company is being part of a community that values your work, encourages life-long learning and fosters a supportive culture.   Client Service Coordinator Summary:    The Client Services Coordinator position is a part of our Operations team and is responsible for providing a high level of client support through the phone, research, email and filing of electronic records.    Location: This is a hybrid position for those already in Tulsa, OK or willing to relocate to Tulsa, OK. As a Client Service Coordinator, you will be responsible for:  Delivering the highest level of customer satisfaction to clients.   Responding to and resolving client requests and questions.   Maintaining electronic records and filing.   Working with other team members on a variety of office assignments.   Handling customer service calls in a positive and professional manner.   New client vetting and online research.   Research consumer requests for information.   Analytical work related to electronic data and records.   Data entry and special projects as required.  You might be a good fit as a Client Service Coordinator if:   You’re meticulous and have an attention to detail  You teach yourself new things on a computer daily and are fluent in MS Office 365 and working in an internet browser.  You’re a strong communicator and easily build rapport over the phone.    You are organized and not intimidated by (sometimes lengthy) to-do lists.    You’re task-oriented, but can get stuff done even without all the information at the start.  You enjoy a challenging and fast paced work environment.  You deal positively with obstacles and failures in pursuit of challenging goals.  You accept feedback from coworkers about working or personal style.   You’re a highly motivated, self-starter who enjoys learning, does so quickly, and enjoy solving problems.    What we’ll provide you:    A great compensation plan   A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.    A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.  Location: this role is based in Tulsa, OK.  See special COVID-19 note below:  ***We are striving to take great care of our team during these unpredictable times. We have been working from home as our employee's health and well-being are always top of mind. We will remain remote as an organization for the foreseeable future. When the risk has decreased to our team we will phase back into the office in safe ways. We're also committed to your safety in the hiring process. We appreciate your understanding that the hiring process will be a bit different than normal.***
Tulsa Oklahoma Full-Time Oct 7, 2021
Operations View Post
QA Lead Engineer: The QA Lead Engineer is responsible for building out our Quality Assurance function within our company's agile Kanban environment, improving our automation framework in support of CI/CD best practices, leading other QA Engineers, and working closely with Software Engineering to build and implement automated testing strategies.. Proven software development/engineering and testing automation skills are required. Location: this is a remote/hybrid role based in Tulsa, OK.   What you’ve done: 5+ years IT QA experience (preferably a mix of leadership, strategy, planning & execution) Implemented and executed multiple forms of software testing throughout the entire SDLC, such as regression, functional, unit, black-box, white box, UAT, usability, and performance testing. Technical self-starter and self-directed Deep experience with one or more programming or scripting languages in either a development or QA capacity Experience with Git version control and bug tracking software such as Jira Hands on experience with automated testing tools (eg., Cypress, Selenium, Espresso, etc) As a QA Lead, you’ll be responsible for: Leading the QA team, including processes and tools Developing and executing QA strategy & continuous improvement activities (technical & operational) Developing and implementing the testing automation strategy, test data management strategy, and test automation framework architecture Identifying, documenting, escalating, and tracking quality issues and defects to resolution Working in a very team-oriented technical environment Partnering with various teams to establish and enforce testing and QA best practices Software Development and Testing tools- Managing license renewals/growth, establishing and leading internal user groups with key tools users, developing roadmap strategy and coordinating user training. Implementing measurements to determine test effectiveness, testing efficiencies and the overall quality of the service providers and their testing delivery Making improvements to testing processes, technology, and interfaces that improve the effectiveness of testing Write, debug, and execute code used in automated testing efforts When software defects are discovered in our company's platform, debug those defects with our software engineering team Coordinate regression test automation activities across supported applications Define, implement, and manage processes and “best practices” with regard to automated testing Establish processes to continually review and select manual test cases for automation test suites Provide metrics on business process and code coverage for automated test suites Present test results to stakeholders Partner with R&D and other engineers to build the tools and infrastructure to ensure production code is thoroughly tested to the highest standards Provide ongoing support, monitoring, and maintenance of deployed QA products What we’ll provide you:    A great compensation plan   A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.    A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.  Location: this is a remote/hybrid role based in Tulsa, OK.
Tulsa Oklahoma Full-Time Sep 29, 2021
Operations View Post
About Us: People are the heart of every experience at our company, as it is our people who are our greatest asset. We are building a flexible, real-time platform to deliver next-generation financial products to consumers. Because we believe that all are entitled to financial peace of mind and we are hard at work making it a reality. We are committed to helping consumers improve their financial lives with smarter, differentiated products and looking for the right people to join our growing team. We honor people who work hard for a living - people building our communities and driving the economy.  We are a highly motivated team with deep experience in financial services and technology. Honesty and trust are central to our value of integrity, and we are eager to have positive people to be a part of our company.   Job Overview: Customer Experience is the heart of the company. We communicate with our customers through a variety of different mediums, based on our customer’s needs; whether that be through calls, social media platforms, email or in-app chat. We're looking for teammates who will help support other members in the Customer Service team by being a point of escalation, for other Customer Operation functions, and mentoring new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best financial experience in the world. As the face of our company, our Customer Service team is the heart of the company because we bring a positive energy and confidence to our customers every day, and we’re looking for more folks who are eager to be a part of our journey. If you’re wondering if you’d be a good fit to join the team, here’s what we’d like of you:   Qualifications: A High School graduate and or equivalency; some college preferred Must be an empathetic customer focused individual with high integrity and maintain confidentiality Proven active listening and verbal communication skills Detail oriented with excellent written skills A healthy combination of grace and grit Growth is a team sport, and we want great team players to help us grow You are comfortable with ambiguity and take joy in problem solving Maintain composure in a high production and ever-changing environment Are accountable and responsible to customers, the team and yourself Bonus - Experience in member/customer service preferably in a call center, retail banking or financial institution *Bilingual in Spanish and English preferred   Responsibilities: Help onboard and answer questions for customers who are switching to our company Assist customers with money movement questions they may have Quickly build rapport and relationships with our diverse customers, anticipate their needs, and educate on how to best utilize our company to overcome obstacles and attain their financial goals Learn, understand and comply with federal and other regulations relating to financial products and services Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier. Analyze, research and resolve problems and discrepancies related to customer accounts such as: missing transfers, debit/credit inquiries, potential fraud and high risk trends Available to work either Monday - Friday or Thursday - Monday Location: This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK Benefits: Competitive Cash Compensation Early Stage Equity Package Full Medical/Dental/Vision and Wellness benefits 11 observed holidays 3 months of Parental Leave 401k and Commuter Benefits   We are a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.