Technical Services Developer
Software & Engineering
Tulsa Oklahoma Full-Time Aug 3, 2021
About the role...
We are intelligent intranet software. The flexible and scalable solution has more than 1.5m users and has revolutionized the way companies communicate, collaborate, share knowledge and streamline internal processes.
With Headquarters in the UK, our company operates globally and is one of the fastest growing intranet software companies in the world to-date.  We have built a strong reputation of delivering successful and collaborative intranet solutions to leading companies such as Dominos, Playstation, AT&T and Make a Wish Foundation – hundreds of thousands of users each year will see and use your work to support their workplace activities.
We are seeking a Technical Services Developer to be responsible for providing the highest level of technical services for our flagship product and custom applications for various customers.  As a Technical Services Developer, you will deal with the most intricate technical issues with our most strategic customer.  You will have superior troubleshooting and analytical skills, enjoy solving complex problems, analyze code, and work with our development team to resolve complex issues. You will be highly motivated and driven to help both internal and external customers, having the ability to dive deep into a new product to learn it inside out.
This role will have contact with our customers either via phone or email communication channels.  You must be able to present yourself, the product, and the organization in the most positive light – so we are looking for somebody who is personable and upbeat.

Location: Tulsa, OK

Hours of Coverage:

  • Monday to Friday – flexible working for 8+ hours per day between 7 am and 6 pm CT.
  • On-Call: Once every 4-5 weeks, in addition to your schedule above, you will be on-call for a week if our premium clients raise an urgent ticket after normal business hours

A little about you...

  • You realize the importance of conversation to build relationships with customers and deliver most of your services responses via the telephone.
  • You understand the power of empathy in finding speedy resolutions to complex issues.
  • You are the customer champion, ensuring the delivery of positive service experience.
  • You have a methodical approach to problem investigations and will look at the bigger picture.
  • You have the natural ability to talk to everyone and can explain complex responses in simple terms.
  • Excellent organizational skills with the ability to manage priorities and work to deadlines / SLAs
  • Have a good understanding of various web programming languages and technologies, these should include but aren't limited to; HTML, CSS, JavaScript, .NET, XML/RSS feeds, JSON & JSON formatting, API's, IIS, relational databases, etc.
  • Moderate understanding of Network Protocols such as HTTP, HTTPS, and DNS.
  • Strong SQL querying skills to write bespoke reports on customer data.
  • A good understanding of Microsoft SQL Server, including stored procedures, functions, security, SQL Server Agent, and SQL Profiler.
  • A good understanding of IIS to troubleshoot any site issues.
  • A solid grasp of Windows Server and Active Directory.
  • Have a general knowledge of various troubleshooting tools; Virtual machines, screen sharing applications, Web Browser Developer toolbars, and various other web testing utilities.
  • Some experience with SAML/SSO in environments like Azure AD, ADFS, Okta, etc. is a plus experience with AWS (Kibana, S3, Route53, etc).
  • Experience with Powershell or similar would be beneficial.


Your responsibilities

  • Serving as a product expert to our customers and the rest of the services team for complex code issues
  • Documenting solutions in our online community
  • Making recommendations on areas of process improvement
  • Finding ways to improve the overall customer experience
  • Providing feedback on our products from a customer and technical perspective
  • Working effectively with product, engineering and QA teams
  • Providing best-in-class customer services experience with every call and email
  • Making recommendations on areas of process improvement
  • Finding ways to improve the overall customer experience
  • Providing feedback on our products from a customer and technical perspective

Why you'll love working with us...

  • Competitive salary
  • Generous Vacation
  • Pension/401(k)
  • Healthcare
  • Buy & Sell Holiday
  • Flexible working
  • Long service awards
  • Social events
  • Life insurance
  • Employee discount scheme

Location: This is a remote position based in Tulsa, OK