Our company is a “managed marketplace” for life’s hardest purchases. Our mission is to help consumers make smart buying decisions in a moment of need. Every month millions of consumers turn to us for help with their considered (often emotional), need-based purchases and we connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews, their presence on our site, communicate with consumers and generate revenue.
We are a diverse team located remotely across the U.S. and internationally. We are fast-paced and “GRIND-ing out” our core values: Generate Ownership, Resolve Through Data, Invent with Grit, Network to Win and Deliver Impact Daily.
ABOUT THE JOB:
Our Customer Service Representative guides consumers through all the options and helps narrow down the search so no one has to tackle life’s biggest purchases alone. The position is responsible for ensuring each consumer has the 5-star experience they deserve by helping connect them with the right brand to fit their needs. An effective Customer Service Representative must be an excellent communicator and have superior people skills. The Customer Service Representative must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. A Customer Service Representative needs to be comfortable and confident on the phone and communicating with consumers through other channels such as SMS and email. This position requires a high level of professionalism and ability to consistently treat each new call with a positive approach. The goal is to help the company grow by bringing in customers and developing business. Sales through customer service!
This role is based in Tulsa, OK.
(These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required)
Responsibility creates the freedom to quickly deliver value, we make no excuses, and consistently improve results.
RESOLVE THROUGH DATA
We make data-driven decisions, think systematically about ROI and resolve complexity to drive results
INVENT WITH GRIT
We are intellectually curious, create, take smart risks and grind out results because Fortune Favors the Bold.
NETWORK TO WIN
We foster diversity, build trust through collaboration, close the loop, get to the bottom-line and turn debate into action and results.
DELIVER IMPACT DAILY
We grind it out deliver important work, are efficient, have a relentless sense of urgency and drive results
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)
We do not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.