https://talent.intulsa.com/

Customer Success Representative
Operations
Tulsa Oklahoma Full-Time Aug 27, 2021

Who We Are

Our company is using artificial intelligence to reinvent the $500 billion hiring space with advanced applicant matching technology that predicts candidate success, before they are hired. 

We replace the resume as the first point of contact between an applicant and the company. Our platform compares all incoming applicants to a company’s current top performers, instantly showing them the best candidates to hire.

If you are interested in intensive growth, emerging technology, and a vibrant work culture, we are the startup for you. Having recently received our Series A round of funding, we are poised for another big year of growth. Come disrupt with us!

 

About this Role

This is a full-time and fully remote position in Tulsa, OK. 


We are looking to grow our Customer Success team to build upon our growing book of business and drive customer expansion. The ideal Customer Success Representative is a friendly, tech-savvy communicator who can quickly apply critical thinking to solve unexpected challenges.

Day-to-day, this means:

  • Develop, maintain and uphold customer relationships
  • Build and onboard 10+ accounts per week
  • Measure success with customers by regularly demonstrating our value
  • Serve as the “voice” of the customer
  • Identify opportunities for, and execute cross-sells and expansions to drive revenue
  • Work with internal and external stakeholders to accomplish projects across departments
  • Meet and exceed company and department OKRs by controlling churn and driving expansion

 

About you

Above all else, all of our employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, we exemplify our values of grit, openness, empathy, impact, and curiosity. 

Your personal experience should include:

  • 1 - 2 years of experience in a B2B sales or customer success role.
  • Self-driven + results oriented. Not afraid of taking risks. "Make better mistakes tomorrow"
  • Demonstrable experience working with customers by video and/or telephone.
  • Understanding of how CRM systems work
  • Impeccable documentation skills
  • Excellent communication and problem-solving skills
  • Based in Tulsa, OK
 

Writing On The Walls

Collaboration and communication are exactly how our company was built and will continue to thrive. As a small team, everyone at the organization has the opportunity to know each other and contribute their thoughts. Even the whiteboard walls that line much of the new office space reflect this mentality of collaboration and free-flowing creativity.

 

We Believe in each other

At our company, it’s better to make errors of action than errors of inaction. To make breakthroughs, people need an environment where it’s safe to make mistakes and learn. Our company fosters a workspace where different viewpoints are welcomed and every voice counts—a place where everyone can ask anyone for guidance.


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