* This a hybrid role on our Tulsa office *
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.
We’re fast-paced and our core values are the bedrock of who we are and who we want to be.
Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!
About The Job
The Consumer Advocate (Customer Service Representative) conducts phone review collection from customers of the ConsumerAffairs Accredited brands. The Consumer Advocate candidate has a high level of energy and the ability to communicate effectively over the phone.
Responsibilities & Expectations
Conduct quality phone reviews
- Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
- Meet minimum word count for published reviews
- Meet required metric for dials and reviews
Monthly/Weekly expectations
- Prepare Calling report on assigned days
- Update Review Center Dashboard on assigned week
- Complete Monthly Recording highlights for auditing and performance management
Maintain reporting
- Ensure accurate daily reporting for transcription & moderation
- Correct/update needed contact information to ensure timely transcription/moderation